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Daytona State College - PSOL - 10/2013
Priorities Survey for Online Learners
Demographics
Copyright 2013, Noel-Levitz, Inc. 1
Gender N %Female 229 68.36%
Male 106 31.64%
Total 335 100.00%
No Response 5
Age N %18 and under 7 2.09%
19 to 24 49 14.63%
25 to 34 81 24.18%
35 to 44 83 24.78%
45 to 54 81 24.18%
55 to 64 33 9.85%
65 and over 1 0.30%
Total 335 100.00%
No Response 5
Ethnicity/Race N %African-American 36 10.84%
American Indian or Alaskan Native 2 0.60%
Asian or Pacific Islander 7 2.11%
Caucasian/White 242 72.89%
Hispanic 21 6.33%
Other race 8 2.41%
Race - Prefer not to respond 16 4.82%
Total 332 100.00%
No Response 8
Current Enrollment Status N %Primarily online 325 97.31%
Primarily on-campus 9 2.69%
Total 334 100.00%
No Response 6
Current Class Load N %Full-time 161 48.35%
Part-time 172 51.65%
Total 333 100.00%
No Response 7
Class Level N %First year 50 14.93%
Second year 75 22.39%
Third year 99 29.55%
Fourth year 81 24.18%
Special student 2 0.60%
Graduate/professional 11 3.28%
Other class level 17 5.07%
Total 335 100.00%
No Response 5
Educational Goal N %Associate degree 85 25.68%
Bachelor's degree 176 53.17%
Master's degree 37 11.18%
Doctorate or professional degree 11 3.32%
Certification (initial or renewal) 9 2.72%
Self-improvement/pleasure 2 0.60%
Job-related training 7 2.11%
Other educational goal 4 1.21%
Total 331 100.00%
No Response 9
Employment N %Full-time 192 57.49%
Part-time 50 14.97%
Not employed 92 27.54%
Total 334 100.00%
No Response 6
Daytona State College - PSOL - 10/2013
Priorities Survey for Online Learners
Demographics
Copyright 2013, Noel-Levitz, Inc. 2
Current Residence N %Own house 156 46.57%
Rent room / apartment / house 123 36.72%
Relative's home 43 12.84%
Residence hall 0 0.00%
Other residence 13 3.88%
Total 335 100.00%
No Response 5
Marital Status N %Single 117 35.03%
Single with children 57 17.07%
Married 48 14.37%
Married with children 98 29.34%
Marital - Prefer not to respond 14 4.19%
Total 334 100.00%
No Response 6
Current Plans N %Complete online degree program 221 67.17%
Complete degree on campus 37 11.25%
Transfer credits 17 5.17%
Complete this course 54 16.41%
Total 329 100.00%
No Response 11
Current Online Enrollment N %1-3 credits 44 13.33%
4-6 credits 107 32.42%
7-9 credits 59 17.88%
10-12 credits 74 22.42%
13-15 credits 32 9.70%
More than 15 credits 14 4.24%
Total 330 100.00%
No Response 10
Previous Online Enrollment N %No classes 50 15.11%
1-3 classes 112 33.84%
4-6 classes 75 22.66%
7-9 classes 34 10.27%
10-12 classes 27 8.16%
13-15 classes 11 3.32%
More than 15 classes 22 6.65%
Total 331 100.00%
No Response 9
How do you access your onlinecourse(s)?
N %
Personal desktop or laptop computer 320 95.52%
Personal tablet or mobile device 4 1.19%
DSC campus computer lab 8 2.39%
Local library or other public facility 2 0.60%
Other 1 0.30%
Campus item - Answer 6 0 0.00%
Total 335 100.00%
No Response 5
When taking an online course I mostprefer to receive content through:
N %
Paper textbook 152 45.65%
Digital textbook 45 13.51%
Computer files (Word, PDF, Excel) 110 33.03%
Video 25 7.51%
Audio 1 0.30%
Campus item 2 - Answer 6 0 0.00%
Total 333 100.00%
No Response 7
Group Code N %0001: Non-degree 6 1.83%
0008: Dual Enrolled 2 0.61%
0912: Certificate MEDICAL CODER/BILLER
3 0.91%
0916: Certificate BUSINESSMANAGEMENT
2 0.61%
Daytona State College - PSOL - 10/2013
Priorities Survey for Online Learners
Demographics
Copyright 2013, Noel-Levitz, Inc. 3
0938: Certificate COMPUTERPROGRAMMING
1 0.30%
0943: Certificate ACCOUNTING APPL./COMPUTE
3 0.91%
1095: Certificate PRACTICAL NURSING 1 0.30%
1097: Certificate AUTO COLLIS REPAIR& REF
1 0.30%
2002: A.S. NETWORK SYSTEMS TECH 2 0.61%
2005: A.S. INTERNET SERVICES TECH 2 0.61%
2007: A.S. HUMAN SRVS-ADDICT.SPEC.
1 0.30%
2012: A.S. HOSPITALITYMANAGEMENT
2 0.61%
2013: A.S. COMPUTER ENGTECHNOLOGY
2 0.61%
2037: A.S. RADIOGRAPHY 2 0.61%
2039: A.S. CRIMINAL JUSTICE BRIDGE 2 0.61%
2044: A.S. EARLY CHILDHOOD ED. 4 1.22%
2047: A.S. COMPUTER PROGRAMANALYSI
10 3.05%
2056: A.S. FIRE SCIENCETECHNOLOGY
1 0.30%
2059: A.S. BUSINESSADMINISTRATION
27 8.23%
2062: A.S. PARALEGAL-LEGAL ASST 9 2.74%
2067: A.S. COMPUTER INFORMATIONADM
6 1.83%
2071: A.S. NURSING-ASSOCIATEDEGREE
7 2.13%
2084: A.S. ACCOUNTINGTECHNOLOGY
9 2.74%
2114: A.S. CONDT-HEALTH INFO TECH 2 0.61%
2116: A.S. CONDT-PHYS THERAP ASST 1 0.30%
2136: A.S. CONDT-DENTAL HYGIENE 1 0.30%
2171: A.S. CONDT-NURSING (RN) 5 1.52%
2208: A.S. EMERGENCY MEDICALSERVIC
1 0.30%
2214: A.S. HEALTH INFO.TECHNOLOGY
2 0.61%
2215: A.S. OCCUP. THERAPY ASSIST. 3 0.91%
2216: A.S. PHYSICAL THERAPISTASST.
3 0.91%
2217: A.S. RESPIRATORY CARE 1 0.30%
2226: A.S. CULINARY MANAGEMENT 1 0.30%
2228: A.S. OFFICE ADM-MED SYSTEMS 1 0.30%
2229: A.S. OFFICE ADMINISTRATION 4 1.22%
2239: A.S. CJ BRIDGE-FEDERAL L.E. 1 0.30%
6000: BAS-SUPERVISION/MGMT 120 36.59%
6221: BS-ELEMENTARY EDUCATION 5 1.52%
6223: BS-SECONDARY MATH ED. 1 0.30%
6332: BS-ENGR TECH - BSET 38 11.59%
7000: A.A. ASSOCIATE OF ARTS 31 9.45%
7001: Certificate ASSOCIATE OF ARTS 2 0.61%
Total 328 100.00%
No Response 12
Daytona State College - PSOL - 10/2013Priorities Survey for Online Learners
Strategic Planning Overview
Copyright 2013, Noel-Levitz, Inc. 4
Strengths and Challenges
Strengths
18. Registration for online courses is convenient.
35. Campus item: Instructors of online courses present grading criteria for each assignment clearly.
34. Campus item: Instructors of online courses use appropriate methods of communication such as discussionforums, news postings and e-mail.
23. Billing and payment procedures are convenient for me.
Challenges
20. The quality of online instruction is excellent.
33. Campus item: Online course content is arranged in a clear, logical and orderly manner.
6. Tuition paid is a worthwhile investment.
10. This institution responds quickly when I request information.
4. Faculty provide timely feedback about student progress.
9. Adequate financial aid is available.
14. I receive timely information on the availability of financial aid.
Daytona State College - PSOL - 10/2013Priorities Survey for Online Learners
Strategic Planning Overview
Copyright 2013, Noel-Levitz, Inc. 5
Benchmarks
Lower Satisfaction vs. National Online Learners
10. This institution responds quickly when I request information.
23. Billing and payment procedures are convenient for me.
9. Adequate financial aid is available.
14. I receive timely information on the availability of financial aid.
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryScales: In Order of Importance
Daytona State College - PSOL National Online Learners MeanDifference
Scale Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 6
Enrollment Services 6.64 5.84 / 1.26 0.80 6.54 6.04 / 1.09 0.50 -0.20 ***
Institutional Perceptions 6.52 5.82 / 1.23 0.70 6.56 5.87 / 1.20 0.69 -0.05
Academic Services 6.46 5.72 / 1.17 0.74 6.46 5.90 / 1.01 0.56 -0.18 **
Student Services 6.44 5.58 / 1.30 0.86 6.41 5.85 / 1.14 0.56 -0.27 ***
Instructional Services 6.41 5.77 / 1.09 0.64 6.45 5.85 / 1.06 0.60 -0.08
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryItems: In Order of Importance
Daytona State College - PSOL National Online Learners MeanDifference
Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 7
51. Factor to enroll: Convenience 6.76 6.77
18. Registration for online courses is convenient. 6.75 6.40 / 1.18 0.35 6.64 6.37 / 1.10 0.27 0.03
11. Student assignments are clearly defined in thesyllabus.
6.74 5.90 / 1.36 0.84 6.68 5.97 / 1.30 0.71 -0.07
35. Campus item: Instructors of online coursespresent grading criteria for each assignment clearly.
6.74 5.98 / 1.45 0.76
20. The quality of online instruction is excellent. 6.73 5.83 / 1.39 0.90 6.69 5.86 / 1.38 0.83 -0.03
6. Tuition paid is a worthwhile investment. 6.71 5.81 / 1.47 0.90 6.65 5.76 / 1.45 0.89 0.05
33. Campus item: Online course content is arrangedin a clear, logical and orderly manner.
6.71 5.74 / 1.56 0.97
34. Campus item: Instructors of online coursesuse appropriate methods of communication such asdiscussion forums, news postings and e-mail.
6.67 6.02 / 1.31 0.65
7. Program requirements are clear and reasonable. 6.66 5.82 / 1.40 0.84 6.63 5.94 / 1.29 0.69 -0.12
3. Instructional materials are appropriate for programcontent.
6.65 5.92 / 1.25 0.73 6.62 6.00 / 1.21 0.62 -0.08
4. Faculty provide timely feedback about studentprogress.
6.64 5.70 / 1.53 0.94 6.62 5.79 / 1.41 0.83 -0.09
10. This institution responds quickly when I requestinformation.
6.64 5.51 / 1.68 1.13 6.60 5.94 / 1.40 0.66 -0.43 ***
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryItems: In Order of Importance
Daytona State College - PSOL National Online Learners MeanDifference
Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 8
12. There are sufficient offerings within my programof study.
6.64 5.88 / 1.28 0.76 6.58 5.94 / 1.28 0.64 -0.06
25. Faculty are responsive to student needs. 6.64 5.77 / 1.45 0.87 6.66 5.90 / 1.36 0.76 -0.13
23. Billing and payment procedures are convenientfor me.
6.63 5.97 / 1.52 0.66 6.56 6.16 / 1.27 0.40 -0.19 **
9. Adequate financial aid is available. 6.62 5.54 / 1.74 1.08 6.50 5.83 / 1.53 0.67 -0.29 **
49. Factor to enroll: Work schedule 6.60 6.60
29. Campus item: Instructors of online coursesprovide a variety of activities to help me adequatelyunderstand subject matter.
6.58 5.70 / 1.53 0.88
50. Factor to enroll: Flexible pacing for completing aprogram
6.56 6.65
14. I receive timely information on the availability offinancial aid.
6.53 5.35 / 1.86 1.18 6.45 5.76 / 1.55 0.69 -0.41 ***
45. Factor to enroll: Cost 6.53 6.26
16. Appropriate technical assistance is readilyavailable.
6.52 5.73 / 1.52 0.79 6.51 6.06 / 1.27 0.45 -0.33 ***
22. I am aware of whom to contact for questionsabout programs and services.
6.52 5.72 / 1.57 0.80 6.53 5.97 / 1.38 0.56 -0.25 **
17. Assessment and evaluation procedures are clearand reasonable.
6.51 5.94 / 1.28 0.57 6.53 5.97 / 1.25 0.56 -0.03
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryItems: In Order of Importance
Daytona State College - PSOL National Online Learners MeanDifference
Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 9
36. Campus item: Online courses encourage criticalthinking.
6.49 6.14 / 1.27 0.35
21. Adequate online library resources are provided. 6.42 5.91 / 1.41 0.51 6.53 6.09 / 1.27 0.44 -0.18 *
30. Campus item: Library collections (books, e-books, magazines and research databases) are adequate.
6.42 6.02 / 1.37 0.40
31. Campus item: The classroom and lab facilitiessupport my ability to learn.
6.42 6.05 / 1.27 0.37
53. Factor to enroll: Program requirements 6.42 6.48
2. My program advisor is accessible by telephone ande-mail.
6.39 5.78 / 1.56 0.61 6.49 6.03 / 1.36 0.46 -0.25 ***
47. Factor to enroll: Future employment opportunities 6.39 6.23
13. The frequency of student and instructorinteractions is adequate.
6.38 5.82 / 1.36 0.56 6.40 5.80 / 1.36 0.60 0.02
26. The bookstore provides timely service tostudents.
6.36 5.79 / 1.51 0.57 6.38 6.08 / 1.27 0.30 -0.29 ***
5. My program advisor helps me work toward careergoals.
6.34 5.38 / 1.77 0.96 6.32 5.59 / 1.61 0.73 -0.21 *
1. This institution has a good reputation. 6.33 5.83 / 1.29 0.50 6.47 5.98 / 1.21 0.49 -0.15 *
19. Online career services are available. 6.33 5.69 / 1.59 0.64 6.16 5.69 / 1.47 0.47 0.00
15. Channels are available for providing timelyresponses to student complaints.
6.32 5.15 / 1.78 1.17 6.33 5.51 / 1.62 0.82 -0.36 ***
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryItems: In Order of Importance
Daytona State College - PSOL National Online Learners MeanDifference
Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 10
27. Campus item: Writing Center support such astutoring, workshops and online resources adequatelymeets the needs of students.
6.32 6.03 / 1.24 0.29
28. Campus item: Using the Academic SupportCenter adequately improves student understanding ofcourse material.
6.32 5.99 / 1.26 0.33
46. Factor to enroll: Financial assistance available 6.26 6.36
44. Factor to enroll: Ability to transfer credits 6.23 6.17
24. Tutoring services are readily available for onlinecourses.
6.18 5.47 / 1.65 0.71 6.09 5.62 / 1.56 0.47 -0.15
40. Source of information: Web site 6.11 6.35
48. Factor to enroll: Reputation of institution 6.05 6.37
52. Factor to enroll: Distance from campus 6.02 5.29
32. Campus item: There is a sense of community inonline courses.
5.80 5.55 / 1.52 0.25
38. Source of information: Catalog (online) 5.80 5.96
42. Source of information: Recommendation frominstructor or program advisor
5.78 5.64
39. Source of information: College representatives 5.44 5.65
54. Factor to enroll: Recommendations fromemployer
5.39 5.13
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryItems: In Order of Importance
Daytona State College - PSOL National Online Learners MeanDifference
Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 11
43. Source of information: Contact with currentstudents and / or recent graduates of the program
5.15 5.24
8. Student-to-student collaborations are valuable tome.
4.97 5.29 / 1.51 -0.32 5.40 5.54 / 1.42 -0.14 -0.25 **
37. Source of information: Catalog and brochures(printed)
4.81 4.59
41. Source of information: Advertisements 4.30 4.47
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryScales: In Order With Items That Make Up the Scale - Academic Services
Daytona State College - PSOL National Online Learners MeanDifference
Scale/Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 12
ACADEMIC SERVICES 6.46 5.72 / 1.17 0.74 6.46 5.90 / 1.01 0.56 -0.18 **
2. My program advisor is accessible by telephone ande-mail.
6.39 5.78 / 1.56 0.61 6.49 6.03 / 1.36 0.46 -0.25 ***
5. My program advisor helps me work toward careergoals.
6.34 5.38 / 1.77 0.96 6.32 5.59 / 1.61 0.73 -0.21 *
7. Program requirements are clear and reasonable. 6.66 5.82 / 1.40 0.84 6.63 5.94 / 1.29 0.69 -0.12
12. There are sufficient offerings within my programof study.
6.64 5.88 / 1.28 0.76 6.58 5.94 / 1.28 0.64 -0.06
16. Appropriate technical assistance is readilyavailable.
6.52 5.73 / 1.52 0.79 6.51 6.06 / 1.27 0.45 -0.33 ***
21. Adequate online library resources are provided. 6.42 5.91 / 1.41 0.51 6.53 6.09 / 1.27 0.44 -0.18 *
24. Tutoring services are readily available for onlinecourses.
6.18 5.47 / 1.65 0.71 6.09 5.62 / 1.56 0.47 -0.15
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryScales: In Order With Items That Make Up the Scale - Enrollment Services
Daytona State College - PSOL National Online Learners MeanDifference
Scale/Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 13
ENROLLMENT SERVICES 6.64 5.84 / 1.26 0.80 6.54 6.04 / 1.09 0.50 -0.20 ***
9. Adequate financial aid is available. 6.62 5.54 / 1.74 1.08 6.50 5.83 / 1.53 0.67 -0.29 **
14. I receive timely information on the availability offinancial aid.
6.53 5.35 / 1.86 1.18 6.45 5.76 / 1.55 0.69 -0.41 ***
18. Registration for online courses is convenient. 6.75 6.40 / 1.18 0.35 6.64 6.37 / 1.10 0.27 0.03
23. Billing and payment procedures are convenientfor me.
6.63 5.97 / 1.52 0.66 6.56 6.16 / 1.27 0.40 -0.19 **
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryScales: In Order With Items That Make Up the Scale - Institutional Perceptions
Daytona State College - PSOL National Online Learners MeanDifference
Scale/Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 14
INSTITUTIONAL PERCEPTIONS 6.52 5.82 / 1.23 0.70 6.56 5.87 / 1.20 0.69 -0.05
1. This institution has a good reputation. 6.33 5.83 / 1.29 0.50 6.47 5.98 / 1.21 0.49 -0.15 *
6. Tuition paid is a worthwhile investment. 6.71 5.81 / 1.47 0.90 6.65 5.76 / 1.45 0.89 0.05
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryScales: In Order With Items That Make Up the Scale - Instructional Services
Daytona State College - PSOL National Online Learners MeanDifference
Scale/Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 15
INSTRUCTIONAL SERVICES 6.41 5.77 / 1.09 0.64 6.45 5.85 / 1.06 0.60 -0.08
3. Instructional materials are appropriate for programcontent.
6.65 5.92 / 1.25 0.73 6.62 6.00 / 1.21 0.62 -0.08
4. Faculty provide timely feedback about studentprogress.
6.64 5.70 / 1.53 0.94 6.62 5.79 / 1.41 0.83 -0.09
8. Student-to-student collaborations are valuable tome.
4.97 5.29 / 1.51 -0.32 5.40 5.54 / 1.42 -0.14 -0.25 **
11. Student assignments are clearly defined in thesyllabus.
6.74 5.90 / 1.36 0.84 6.68 5.97 / 1.30 0.71 -0.07
13. The frequency of student and instructorinteractions is adequate.
6.38 5.82 / 1.36 0.56 6.40 5.80 / 1.36 0.60 0.02
17. Assessment and evaluation procedures are clearand reasonable.
6.51 5.94 / 1.28 0.57 6.53 5.97 / 1.25 0.56 -0.03
20. The quality of online instruction is excellent. 6.73 5.83 / 1.39 0.90 6.69 5.86 / 1.38 0.83 -0.03
25. Faculty are responsive to student needs. 6.64 5.77 / 1.45 0.87 6.66 5.90 / 1.36 0.76 -0.13
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryScales: In Order With Items That Make Up the Scale - Student Services
Daytona State College - PSOL National Online Learners MeanDifference
Scale/Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 16
STUDENT SERVICES 6.44 5.58 / 1.30 0.86 6.41 5.85 / 1.14 0.56 -0.27 ***
10. This institution responds quickly when I requestinformation.
6.64 5.51 / 1.68 1.13 6.60 5.94 / 1.40 0.66 -0.43 ***
15. Channels are available for providing timelyresponses to student complaints.
6.32 5.15 / 1.78 1.17 6.33 5.51 / 1.62 0.82 -0.36 ***
19. Online career services are available. 6.33 5.69 / 1.59 0.64 6.16 5.69 / 1.47 0.47 0.00
22. I am aware of whom to contact for questionsabout programs and services.
6.52 5.72 / 1.57 0.80 6.53 5.97 / 1.38 0.56 -0.25 **
26. The bookstore provides timely service tostudents.
6.36 5.79 / 1.51 0.57 6.38 6.08 / 1.27 0.30 -0.29 ***
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryItems: In Sequential Order
Daytona State College - PSOL National Online Learners MeanDifference
Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 17
1. This institution has a good reputation. 6.33 5.83 / 1.29 0.50 6.47 5.98 / 1.21 0.49 -0.15 *
2. My program advisor is accessible by telephone ande-mail.
6.39 5.78 / 1.56 0.61 6.49 6.03 / 1.36 0.46 -0.25 ***
3. Instructional materials are appropriate for programcontent.
6.65 5.92 / 1.25 0.73 6.62 6.00 / 1.21 0.62 -0.08
4. Faculty provide timely feedback about studentprogress.
6.64 5.70 / 1.53 0.94 6.62 5.79 / 1.41 0.83 -0.09
5. My program advisor helps me work toward careergoals.
6.34 5.38 / 1.77 0.96 6.32 5.59 / 1.61 0.73 -0.21 *
6. Tuition paid is a worthwhile investment. 6.71 5.81 / 1.47 0.90 6.65 5.76 / 1.45 0.89 0.05
7. Program requirements are clear and reasonable. 6.66 5.82 / 1.40 0.84 6.63 5.94 / 1.29 0.69 -0.12
8. Student-to-student collaborations are valuable tome.
4.97 5.29 / 1.51 -0.32 5.40 5.54 / 1.42 -0.14 -0.25 **
9. Adequate financial aid is available. 6.62 5.54 / 1.74 1.08 6.50 5.83 / 1.53 0.67 -0.29 **
10. This institution responds quickly when I requestinformation.
6.64 5.51 / 1.68 1.13 6.60 5.94 / 1.40 0.66 -0.43 ***
11. Student assignments are clearly defined in thesyllabus.
6.74 5.90 / 1.36 0.84 6.68 5.97 / 1.30 0.71 -0.07
12. There are sufficient offerings within my programof study.
6.64 5.88 / 1.28 0.76 6.58 5.94 / 1.28 0.64 -0.06
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryItems: In Sequential Order
Daytona State College - PSOL National Online Learners MeanDifference
Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 18
13. The frequency of student and instructorinteractions is adequate.
6.38 5.82 / 1.36 0.56 6.40 5.80 / 1.36 0.60 0.02
14. I receive timely information on the availability offinancial aid.
6.53 5.35 / 1.86 1.18 6.45 5.76 / 1.55 0.69 -0.41 ***
15. Channels are available for providing timelyresponses to student complaints.
6.32 5.15 / 1.78 1.17 6.33 5.51 / 1.62 0.82 -0.36 ***
16. Appropriate technical assistance is readilyavailable.
6.52 5.73 / 1.52 0.79 6.51 6.06 / 1.27 0.45 -0.33 ***
17. Assessment and evaluation procedures are clearand reasonable.
6.51 5.94 / 1.28 0.57 6.53 5.97 / 1.25 0.56 -0.03
18. Registration for online courses is convenient. 6.75 6.40 / 1.18 0.35 6.64 6.37 / 1.10 0.27 0.03
19. Online career services are available. 6.33 5.69 / 1.59 0.64 6.16 5.69 / 1.47 0.47 0.00
20. The quality of online instruction is excellent. 6.73 5.83 / 1.39 0.90 6.69 5.86 / 1.38 0.83 -0.03
21. Adequate online library resources are provided. 6.42 5.91 / 1.41 0.51 6.53 6.09 / 1.27 0.44 -0.18 *
22. I am aware of whom to contact for questionsabout programs and services.
6.52 5.72 / 1.57 0.80 6.53 5.97 / 1.38 0.56 -0.25 **
23. Billing and payment procedures are convenientfor me.
6.63 5.97 / 1.52 0.66 6.56 6.16 / 1.27 0.40 -0.19 **
24. Tutoring services are readily available for onlinecourses.
6.18 5.47 / 1.65 0.71 6.09 5.62 / 1.56 0.47 -0.15
25. Faculty are responsive to student needs. 6.64 5.77 / 1.45 0.87 6.66 5.90 / 1.36 0.76 -0.13
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryItems: In Sequential Order
Daytona State College - PSOL National Online Learners MeanDifference
Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 19
26. The bookstore provides timely service tostudents.
6.36 5.79 / 1.51 0.57 6.38 6.08 / 1.27 0.30 -0.29 ***
27. Campus item: Writing Center support such astutoring, workshops and online resources adequatelymeets the needs of students.
6.32 6.03 / 1.24 0.29
28. Campus item: Using the Academic SupportCenter adequately improves student understanding ofcourse material.
6.32 5.99 / 1.26 0.33
29. Campus item: Instructors of online coursesprovide a variety of activities to help me adequatelyunderstand subject matter.
6.58 5.70 / 1.53 0.88
30. Campus item: Library collections (books, e-books, magazines and research databases) are adequate.
6.42 6.02 / 1.37 0.40
31. Campus item: The classroom and lab facilitiessupport my ability to learn.
6.42 6.05 / 1.27 0.37
32. Campus item: There is a sense of community inonline courses.
5.80 5.55 / 1.52 0.25
33. Campus item: Online course content is arrangedin a clear, logical and orderly manner.
6.71 5.74 / 1.56 0.97
34. Campus item: Instructors of online coursesuse appropriate methods of communication such asdiscussion forums, news postings and e-mail.
6.67 6.02 / 1.31 0.65
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryItems: In Sequential Order
Daytona State College - PSOL National Online Learners MeanDifference
Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 20
35. Campus item: Instructors of online coursespresent grading criteria for each assignment clearly.
6.74 5.98 / 1.45 0.76
36. Campus item: Online courses encourage criticalthinking.
6.49 6.14 / 1.27 0.35
37. Source of information: Catalog and brochures(printed)
4.81 4.59
38. Source of information: Catalog (online) 5.80 5.96
39. Source of information: College representatives 5.44 5.65
40. Source of information: Web site 6.11 6.35
41. Source of information: Advertisements 4.30 4.47
42. Source of information: Recommendation frominstructor or program advisor
5.78 5.64
43. Source of information: Contact with currentstudents and / or recent graduates of the program
5.15 5.24
44. Factor to enroll: Ability to transfer credits 6.23 6.17
45. Factor to enroll: Cost 6.53 6.26
46. Factor to enroll: Financial assistance available 6.26 6.36
47. Factor to enroll: Future employment opportunities 6.39 6.23
48. Factor to enroll: Reputation of institution 6.05 6.37
49. Factor to enroll: Work schedule 6.60 6.60
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummaryItems: In Sequential Order
Daytona State College - PSOL National Online Learners MeanDifference
Item Importance Satisfaction / SD Performance Gap Importance Satisfaction / SD Performance Gap
National Group Means are based on 114138 records.
* Difference statistically significant at the .05 level ** Difference statistically significant at the .01 level
*** Difference statistically significant at the .001 level
Copyright 2013, Noel-Levitz, Inc. 21
50. Factor to enroll: Flexible pacing for completing aprogram
6.56 6.65
51. Factor to enroll: Convenience 6.76 6.77
52. Factor to enroll: Distance from campus 6.02 5.29
53. Factor to enroll: Program requirements 6.42 6.48
54. Factor to enroll: Recommendations fromemployer
5.39 5.13
Daytona State College - PSOL - 10/2013 Priorities Survey for Online Learners
Institutional SummarySummary Items
Summary Item Daytona State College - PSOL National Online Learners Mean Difference
Copyright 2013, Noel-Levitz, Inc. 22
So far, how has your college experience met yourexpectations?
Average: 4.96 Average: 5.18 -0.22
1=Much worse than expected 1% 2%
2=Quite a bit worse than I expected 2% 1%
3=Worse than I expected 7% 6%
4=About what I expected 29% 23%
5=Better than I expected 23% 25%
6=Quite a bit better than I expected 12% 15%
7=Much better than expected 22% 26%
Rate your overall satisfaction with your experiencehere thus far.
Average: 5.65 Average: 5.83 -0.18
1=Not satisfied at all 1% 1%
2=Not very satisfied 3% 2%
3=Somewhat dissatisfied 5% 4%
4=Neutral 8% 5%
5=Somewhat satisfied 12% 11%
6=Satisfied 33% 37%
7=Very satisfied 34% 37%
All in all, if you had to do it over, would you enrollhere again?
Average: 5.88 Average: 5.86 0.02
1=Definitely not 2% 2%
2=Probably not 4% 4%
3=Maybe not 3% 3%
4=I don't know 6% 6%
5=Maybe yes 10% 7%
6=Probably yes 24% 26%
7=Definitely yes 48% 49%