Dennis J. Dean16243 Edgewood Drive, Livonia, MI 48154248-229-4012ddean002@twmi.rr.com

Summary

Accomplished senior-level professional with more than 19 years of IT experience specializing in customer application integration, resource management, capacity planning, senior IT and executive level reporting, IT PMO and KPI administration.

Experience

Exel (Formerly FX Coughlin) Livonia, MI August 1999 – October 2014Director – IT Performance Management: Apr. 2013 – Sept. 2014

Coordinated the activities of a US based team of 1 program manager and 1 analyst to provide IT PMO administration, reports utilizing a globally strategic tool (Planview), maintaining Key Process Indicator reports, maintaining budget headcounts, and finance reports for strategic planning by the regional CIO, finance, and business leadership teams

Managed annual budget of $770,000 Started the implementation of a systemic project lifecycle to provide project status reporting within a project workflow while

following a global DePICT (Design, Plan, Implement, Control, Transition) methodology Worked with IT leadership representing supply and demand to maintain IT capacity planning report for 126 project

delivery resources Improved CIO visibility to contractor usage by including 50 contractors that were previously undocumented Improved active project counts from 58 in Jan. 2013 to 117 in Oct. 2013 by mentoring PM’s on the correct process Improved the quality of Project Status Reporting content by 55% from Oct. 2013 to Dec. 2013 on a project portfolio of

approximately 95 projects representing approximately $55m in total IT scope Implemented a SharePoint site for users to access reports, see upcoming events, and take surveys. Acted as main contact for global IT leadership for all regional KPI and PMO requests

Director – Integration: Mar. 2010 – Apr. 2013 Coordinated the activities of a US, Brazil, and Mexico based team of 8 integration analysts and 1 contractor to develop,

implement, and maintain interfaces with customers and carriers Interviewed, evaluated, hired, and mentored 1 integration analysts in Brazil and 2 in Mexico Managed team that successfully migrated 760 interfaces from various legacy integration systems to a regional hub

(received team award) Proposed and implemented a new support solution to the CIO to improve service along with employee satisfaction Maintained integration analyst certification program for IBM Websphere TX, IBM MQ Admin., and B2B Gateway Created quarterly IT 4 panel report specifically requested by the regional business executive team focusing on costs,

execution, growth, and innovation Created report for CIO and IT leadership regarding incident reports for highest volume sites and worked with various

teams to reduce incidents by at least 35% Provided ad hoc reports and guidance to various IT teams for RFP’s, RFI’s, cost estimates, and internal KPI reports Supported various global requests for regional KPI data including site, application, user counts, and system downtime Team implemented 79 customers/trading partners representing approximately $27m in total IT scope

Sr. Team Leader – Integration: May 2006 – Mar. 2010 Coordinated the activities of a US, Brazil, and Mexico based team of 10 integration analysts and 2 contractors Created integration teams in Mexico and Brazil to address local project needs. Interviewed, evaluated, hired, and

mentored 2 integration analysts in Brazil and 1 in Mexico Provided cost model estimates for new business pursuits, while maintaining cost model for other IT departments Maintained integration KPI reports for visibility by CIO and regional IT leadership Developed and implemented strategic contractual agreement with integration resource vendor Team implemented 85 customers/trading partners representing approximately $17m in total IT scope

Integration Team Leader: Apr. 2003 – May 2006 Coordinated the activities of a US based team of 7 integration analysts and 1 contractor Developed and managed strong relationship with integration resource vendor Created training documentation for team to utilize to implement interfaces on new a new regional integration hub Team implemented 67 customers/trading partners representing approximately $4m in total IT scope

Integration Coordinator: Aug. 1999 – April 2003 Coordinated integration activities of 1 integration analyst Implemented second integration system along with new translation software solution (IBM Websphere Transformation

Extender) to address volume and functionality. Worked with network infrastructure team to implement first VPN customer connection with customer (Ford) Implemented 39 customers/trading partners representing approximately $1.4m in total IT scope

PMC America Southfield, MI March 1998 – August 1999Integration Consultant

Worked as a consultant on SAP integrations using Websphere Transformation Extender Developed interfaces for Delphi Automotive to integrate their trading partners with their new SAP system.

PPOM (Now Cofinity) Southfield, MI October 1994 – March 1998Integration Manager (Nov. 1995 – Mar. 1998)

Created and managed an integration team to implement physicians and third party administrators on EDI. Developed 3 associates in to integration analysts who were previously in operational departments Worked with leadership from various departments to improve customer integration through on-site meetings

Integration Analyst (Dec. 1994 – Nov. 1995) Successfully selected and implemented the company’s first strategic translation tool Implemented first X12 transaction as part of a project to outsource optical data capture and improve automated

processingProgrammer (Oct. 1994 – Dec. 1994)

Responsible for maintenance of claims, payment status, and enrollment processing programs within a mainframe environment.

Education

Lawrence Technological University: Jan. 1990 – July 1994 Bachelor of Science in Business Administration Major: Information Systems

Schoolcraft College: Sept. 1987 – Jan. 1990 Associate in Applied Science Major: Architectural Design

Specialized Training: Exel Oct. 1999 – Present Developing the Leader in You - July, 2010 Essentials of Leadership II – March, 2009 Essentials of Leadership I – September, 2008 Oracle GC3 External System Integration – February, 2007 QPasa Technical Training – April, 2006 Exel Project Management 101 – February, 2004