department administrative order no. 13-02

8/10/2019 Department Administrative Order No. 13-02

1/13

-

DE

PARTME .IT OF

NADETIIIDI'SIRY

F H I L I P P I N E S

DEPARTMENT

DMINISTRATIVE

RDER

o.

13-02

SERIES F2013

SUBJECT: Amendments o CertainProvisionsof l

1. Department Administrative

Order

(DAO)

No. 05,

Series

of

2007

("Rules

on Mediation n the Resolution

of Inquiries, Complaink

and/or

Cases Filed

the

Depaftmentof

Trade

and lndustry

(DTI)

or Violations

of

the

Consumer Act

of the Philippinesand Other

Trade

and lndustry Laws SupplementingDepartment

Administrative Order No.07, Seriesof 2006");

and

2. Depafiment

Administrative Order

(DAO)

No. 07,

Series of 2006

("lnstituting

the Simplifiedand Uniform

Rules of Procedure for

Administrative Cases Filed

with the Department of Trade

and lndustry

(DTI)

for

Violations

of the

Consumer

Act of the Philippines

and

Other Trade

and

Industry

Laws")

WHEREAS,

t

is imperative

or the Department

f Trade and Industry

(DTl)

o assure,

s

far

as

practicable,

imple

ndeasy

access n the

part

of the

consumerso seekredress or theircomplaints nd grievances s prescribed

underTitle

V,

Chapter

ll, Article

159

of

Republic ct No.

7394or the Consumer

Actof

the

Philippines;

NOWTHEREFORE,

ertain

rovisions

f DAONo.5, Series f 2007

and

DAO No. 7, Series

of 2006,

are

hereby

modified/amendedirepealed,

or the

information,

uidance

nd

compliance

f allconcerned.

RULE

-

TITLE

ndSCOPE

Section

1.

Title. This

Ordershall be referred o

as

"Amendments

o

Ceftain

Provisions

f DAO No. 05, Serles

of 2007and DAO No.

07,

Senes

of

2006".

Section ,

Scope.

his

Order hall

pply olely

o consumer

omplaints

under it leV,

Chapter

l l ,Article

59of

Republic ctNo.7394or he

Consumer

Actof

the

Philippines.

This Order

shall not apply to

formal

charges

iled

by the

DTI

for

violation/sf other radeand ndustryaws ncluding epublic ct No. 7581or

thePrice

ctand ts mplementing

ules nd

Regulations

lRR)

nder

DAO

No.

E n a b l i n g 8 r s i n e s s , E m p o w e r i n g C o n s u m e r s

s/Fndustrynd

nvest'"no"iroi?iFj3uE3"ll,::"",,T8il1fl."ue,

200

akatiity, Jffi::t-

Telephone:

+632)899.7450

axr

+632)896.1166

-mail:[email protected]


2/13

o

07,

Series

f 2006,

hence,DAONo.

05,

Series

f

2O07

nd

DAONo.07, Series

of

2006

shallcontinue

o

be applicable.

RULE I

-

MEDIATION

Section

1. Noticeand Schedule f Mediation.On the day a consumer

complaints

received,

he DTIshall ssue mmediately

n

the said

date

a written

Noticeof

Mediation

Annex

"A')

setting

he

date,

time,

and

place

of

the

mediation onference nd serving notices

o

all Parties hrough,

courier,

personal

elivery r

postal

ervices jth

proof

of service nd receipt.

All actions nformationncluding

roof

of service nd receipt f a copy

of

the notice nd

schedule f

mediation

hrough nyof the aforementionedeans

of communication

re

duly

recorded

and updated n the

DTI

Customer

Relationship anagement

CRM)

System,

pecifically

n ts

Action

Module.

For he

purpose

f

this Order,DTI CRM s

a

browser-based

pplication

that acilitates

nd systematizeshe

flow of

documents

r

reports

f

a record.

Further,t is

a

process

f trackinghe

record,

urrent

ser,

descriptive etails

and

status

f

all consumer omplaint ocuments. inally,t

provides

p-to-date

andaccurate

ocument

nformationelative

o consumer omplaintseceived y

theDTl.

Section

2, Mediation

Conference.Mediations mandatory,meaning,

any

complaint hall

not

be submittedor arbitration ithout

assing

aid

stage,

More han one conferencemav

be scheduled

rom

receiptof the consumer

complainty heDTl.

Section

3.

Mediation Agreementand

Terminationof Mediation.

(a)

Mediation qreement.

When mediations

successful, Mediation

Agreement

Annex

B')

shall

be immediately

repared

nd executed y

the

parties.

aidAgreement hallbe inalandexecutory.

(b)

Terminationf

MediatioA.

henno

settlements reached, r the

party

complained

f or

his/herduly authorized

epresentative

ails

or

refuses

o

appearor

participate

n

the

scheduledmediation,he

MediationOfficer hall

immediatelyssue

a

Notice

of

Failure

f

MediationAnnex

C')

and

submit

he

case or adjudication.

When the

consumer

complainantor

his/her

duly

authorized

representative ails or

refuses to appear or

participate

n

the

scheduled

mediation,he MediationOfficer

hall

dismiss

he

complaint ithout

prejudice

andarchivehe

same.

Section 4. Duration of MediationPeriod. The

total numberof days

underRule l

on

Mediation hallnot exceed

en

(10)

working ays rom

eceipt

of thecomplaint.

Page

af 4


3/13

RULE II

-

ADJUDICATION

Section

1.

Noficeof

Adjudicationand Submission

f

Position

Paper.

On

the

day of the receipt f the Failure

f Mediation,he Adjudication ff icer

shall ssue mmediatelyn the saiddatea Notice f AdjudicationAnnex D')

directing oth

parties

o

simultaneouslyubmit heir espective

osition apers

withstatement f

facts,

arguments,upportingffidavits

ndother

documentary

evidence ithin

ive

5)

working

ays rom eceipt

f such

Notice

f Adjudication

and/or etting atei of

hearingf necessary.

Said

Noticeof Adjudication, hich s equivalent

o a

summons

nd/or

datesof hearing, hallbe served hrough ourier,

ersonal

elivery

r

postal

services ith

proof

of

service

nd eceipt.

All actions nformationncluding

roof

of

service

nd receipt f

a

copy

of

the noticeand scheduleof Adjudicationhroughany of the aforementioned

meansof communication

re duly

recorded

nd updated

n

the DTI

Customer

Relationship anagement

CRM)

System, pecificallyn tsAction

Module.

Section

2. Effect

of

Non-subrnissionof Position Paper.

When despite

notice, o

position

aper

s submitted y

eitherof the

Parties

within he

period

stated

n

Section above,an Ordershall

be

issued

declaring

itherParty

o

have

waived ts right o file one

and submittinghe case or decision

ased

on

thedocuments r evidence va ilable

n

records.

Section

3, Review,Assessment,Rendition nd Service

of Decision.

(a) Renditionof Decision.The AdjudicationOfficershall review,assess and

render s shown

n

Annex

E"

hereof, Decisionn writing. he Decision

hall

be clearandconcise, ndshall ontain tatementsn he:

(a)

relevant

actsof the case;

(b)

ssue/snvolved;

(c)

applicableawand/or

urisprudence;

(d)

conclusions

nd easonsherefor;

nd

(e)

relief/s

ranted,

f any,and he admrnistrative

enalty/ies

mposed,

f

any.

(b) Seruice f DecisionA copyof a Decision hallbe servedon the Partieso

the case

by

personal

ervice r

registered

ail

with

proof

of serv ice hrough

post

eg stry

eturn

card.

Section4, Duration

of Adjudication

Period.

The

otalnumber f days

under

Rule ll

on

Adjudicationhallnot exceed wenty

20)

working

ays

rom

receipt f the

Failure

f Mediation.

RULE V

_

DURATION

F MEDIATION

ND

ADJUDICATIONERIOD

Section 1. Duration of Mediationand AdjudicationPeriod. In

accordance

ith

Rule

l

on Mediation nd Rule

ll

on Adjudication,he total

Page

of 4


4/13

numberof mediationand

adjudication

eriod

shall not exceed

working ays.

RULE

V

-POSTPONEMENT

Section1.

Postponement-

n

additiono

the

period

pecified

Section1

above,

postponement

or valid reasonsmay be

allowed

period

ot

exceeding

ive

5)

working ays.

thirty

(30)

in Rule

V,

for a total

RULE

VI

-

OTHER

ROVISIONS

Section 1.

Repealing

Clause.

All other

provisions

f DAO

No. 05,

Series

f

2007

and DAO

No.

07, Series f 2006or

anvDortionhereof ndother

DAOs,Department

rders

DOs),

ssuances,

r

any

portion

hereof

hat

are

inconsistent ith this Order are hereby epealed, r modified, r amended

accordingly.

Section 2. Separahility Ciause,

lf

for

any

reason,

any

section,

provision,

r

part

of this Order,

or

the application

f such

section,

rovision,

r

part

to any

person, group,

or circumstancess

declared

invalid

or

unconstitutional,he remainder

f

this

Order shall not

be

affected

by

such

declarations.

Section 3. Effectivity. This Order

shall ake effect ifteen

15)

days after

its

publication

n

two

(2)

newspapers f

general

irculaiion hree

3)

copiesof

thisOrder hallbe sent o the National dministrativeegister t the University

of he Philippines

aw

Center nd o

the Official azette.

lssued

his 18In

ayof December

013 n MakatiCity,Philippines,

Recommended

v:

tlu.f(o-,--{V-

VICTORIOMARIO

A. DIMAGIBA

Officer-in-Charge,

onsumerWelfare nd

Business

egulationroup

Approved y:

Pag

l

of

.1


5/13

ANNEX

"A' '

To:

PartyComplaining

PartyComplained

f

NOTICE OF

MEDIATION

(not

applicableo a ForrnaiCharge)

Pufsuanto RepublicAct No.9285,

othenr,ise

nown as

he

AlternativeDispute

Resolution

ct of 1984and

Section , RuleX of Department dministrative

rderNo.

7,

series

f 2006, the

policy

of

losteringprompt,

economical nd amicable esolution f

disputesn accordancevith principles f integritl,' f determination ,u"he parties, nd

that the decisionmaking authority n the

mediation

process

ests

with

the

parties,

s

herebv donted,

IN

encourageo

VIEW THEREOF"

to

be

present

n the

the parties

to

this

mediation onference

case

are hereby

requested

and

to

be held on

am/pm

at

the

Representativeshallnot be recognized

nless Special

Powerof Attorney

SPA)

executedbr

such

purpose

ndduly acknowledged

eftrre

NotaryPublic s

presented

o

the

undersigned.

BECUIDED CCORDINGLY.

MediationOfficer

)

Sent

via

registered

)

Rule l . Section

mai l

(

)

Personal

erv

ce


6/13

ANNEX

"A"

Coo)' or the Complainant

RegistryReceiptNo.

Date

of

Mailing:

Copy

or

the

Party

Complained f

RegistryReceipt

No.

Date f

Mai l ing:

Received y:

(position)

Date

Received y

(position)

Date


7/13

ANNFX

(8"

MEDIATION AGREEMENT

KNOW

LLMENBYTHESE RESENTS:

WITNESSETH:

BRIEF

NARRATION

OF FACTSBY THE PARTY

COMPLAINING:

ThisAgreements made

andenterednto by andbetween/among:

. of legal

age, ingle/married,

Filipino,

andwith residence nd

postal

ddress t

hereinafter referred

to as he Party Complaining,

hereinaftereferredo

as he Party Complained

Of ;

BRIEFNARRATION

OF FACTSBY THEPARTY

COMPLAINED F:

CLAIMSiPRAYERS

F

THEPARTY

COMPLAINTNG:


8/13

ANNFJ,X

8"

o

a

PROPOSAL F THE PARTYCOMPLAINEDOF:

COUNTER-PROPOSAL

F

THE PARTY

COMPLAINING.

TERMSAND CONDITIONS GREEDON:

a

a

a

a

a

PERIOD FCOMPLIANCE:

Within

(

)

days

rom execution

ereof.

EFFECTIVITY:

This Agreement halltakeeffect mmediately

ponsigning

ereof.


9/13

ANNEX

*B"

IN WITHNESSWHEREOF, heparties

avehereunto

et heir hands his

dayof

20_.

in

PartyComplaining/ Party

Complained fl

Duly AuthorizedRepresentative

Duly Authorized

Representative

Val id

D No.

Val id D No.

ACKNOWLEDGMENT

REPUBLIC

OF

THE PHILIPPINES)

City/Municipality of Makati

)SS.

BEFORE

ME.

a Notarv Public for and in

t h i a r l a r r n f

20-,

persona.l ly

appeared

the

above

parties

showing

to me

their respective IDs,

known to me and to me known to be

the same

persons

who

executed

the foregorng

nstrument, which

they acknowledged

to

me as their free

act and voluntary deed.

WITNESSMY HAND AND SEAL.

Doc. No.

PageNo.

Book No.

Senes

of 2O_.


10/13

ANNF],X

C'

To:

Party

Complaining

Party

Complained f

NOTICE OF FAILURE OF MEDIATION

20_, mediation

onference(s)

vas/were

onducted y the

undersigned.However, effbrts to

encourage

oth parties

o seltle heir differences

or

at

least ome o terms ailed.As a consequencehereof,t

is hereby ertified hatmediation

proceedings

ailed.

WHEREFORE, he

subject

ssues/concernsaised

by the

party

complaining

re

deemed ubmitted

or

ADJUDICATION.

BEGUIDED

CCORDINGLY,

Issuedhis

day

of

MediationOfficer

(

)

Sent ia

egistered ai l

(

)

Personal ervice

Copy or the Comolainant

RegistryReceipt

No.

Received

y:

(position.) iate f Mai l ing:

Date

Copy or heParrr

Complained

f

RegistryReceiptNo. Received

y:

(position)

:

Date

:

UN

20

Date

f Mai l ing:


11/13

ANNEX

"D"

Complainant,

ADM,CASE O.

- versus

FOR:Violation

of

Responclent.

x - - - - -

- - - - - - - x

TO:

Ms/Mr. /

Cc:

Owner/Proprietor of Complainant

Respondent

Located

at

NOTICE

OF

ADJUDICATION

Pursuant

o

and by virtue of

Section

4, Rule

IX of DepartmentAdministrative

OrderNo.

7, Seriesof

2006,you

are hereby

ordered o

file

you

Answer

o the hereto

attached

Complaint/Formal harge

.vithin

en

(10)

',vorking

ays

from receiptof

this

Noticewhich s equivalent

o a

Summons,

nd not o file any

of

the prohibited leadings

enumerated

nder aidOrder.

Please

file

your

Answer addressed to

the undersigned aI

.

Fufther,

since efforts to mediate

he

subject

ssues nd

concernsailed,

ou

are

hereby

irectedo simultaneously

ubmit

our

respective

ositionPapers n said ssues ndconcerns.

Attached s

a copy

of

the

complaint

ogetherwith the

documents

uppo(ing

he

same.

FORYOURSTRICT OMPLIANCE.

Issuedhis

_

day of

20 in


12/13

1 r

ANNE,X

D'

Adjud cat on Officer

(for the complainant) (for he respondent)

Refused o receive :

I )

Reason:

(

)

Rule II, Section

Name f Recipient:

Position :

Date fReceipt :


13/13

ANNEX

"E"

OUTLINE OF

A

DECISION

I.

Captionof the Case

a. Complainant

b.

Respondent

c. Case o.

d.

Violation(s)

l l .

Ti t le

Decision)

lll.

The

Parties

a.

Names

b.

Legal

Personality/Capacityo

sue

or be

sued

c.

Residence/Business

ddress

IV.

Relevant acts

a.

transaction(s)

ntered

b. dates

c. goods/servicesnvolved

d. cause(s) f

action

e. relief(s)

rayed

or/defenses

V. Evidence resented

nd he Purpose hereof

VI. Issue(s)

VIl. ApplicableLarvsr?urisprudence

VIIL Arguments/Discussions

IX.

Disposi t ivePort ion

a. Conclusions

nd

easons

herefor

b. Reliefs

ranted/

enaltiesmposed

ifany)

department administrative order no. 13-02

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