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DEPARTMENT FOR TRANSPORT, ENERGY AND INFRASTRUCTURE

ANNUAL REPORT 2010-11

Prepared by the Department for Transport, Energy and Infrastructure, September 2011.

GPO Box 1354 Adelaide SA 5000

Telephone (08) 8463 6225Facsimile (08) 8303 0828Website www.dtei.sa.gov.au

Annual Report – DTEI (Print) ISSN 1448-7357Annual Report – DTEI (Online) ISSN 1448-742XABN 92 366 288 135

Creative commonsThis work is licensed under a Creative CommonsAttribution 3.0 Australia Licence. A summary of the license terms is available fromhttp://creativecommons.org/licenses/by/3.0/au/deed.en

http://www.dtei.sa.gov.au

Department for Transport, Energy and Infrastructure Annual Report 2010-11

The Honourable Patrick Conlon MPMinister for TransportMinister for InfrastructureRoma Mitchell House136 North TerraceADELAIDE SA 5000

Dear Minister

I am pleased to present the Annual Report of the Department for Transport, Energy and Infrastructure for the year ending 30 June 2011.

This report is a submission to Parliament and complies with the requirements of the Public Sector Act 2009, Public Finance and Audit Act 1987 and other relevant acts. The report of the Commissioner of Highways under the provisions of the Highways Act 1926 is also incorporated within this report.

Yours sincerely

Rod HookCHIEF EXECUTIVEDEPARTMENT FOR TRANSPORT, ENERGY AND INFRASTRUCTURE

30 September 2011


Commissioner of Highways Statement

As Commissioner of Highways I am charged with the duty of carrying the Highways Act 1926 into effect. Pursuant to section 28 of the Act the Commissioner has powers to make further and better provision for the construction and maintenance of roads and other works. In discharging these requirements under the Act, the Commissioner has the obligation to report on the operation of the Act.

Under my direction, the department continues to meet the requirements of the Act and to meet the policy objectives of the government. The requirements of the Act and the role, responsibilities and objectives of the department are intrinsically linked. Accordingly, I am pleased to provide the following report of the department as a report satisfying the requirements of the Highways Act.

Financial matters relating to the Highways Fund have been incorporated into the Financial Statements of the department and the notes to and forming part of the statements.

Rod HookCOMMISSIONER OF HIGHWAYS


CONTENTS

FOREWORD 7

HIGHLIGHTS FOR 2010-2011 9

ABOUT THE DEPARTMENT 12VISION 12VALUES 12OPERATIONS AND INITIATIVES 13

ORGANISATIONAL CHART 15

DIVISIONAL OPERATIONS 17BUILDING MANAGEMENT DIVISION 17CORPORATE SERVICES DIVISION 17ENERGY DIVISION 17GOVERNMENT RELATIONS AND REFORM OFFICE 18LAND SERVICES DIVISION 18OFFICE OF MAJOR PROJECTS AND INFRASTRUCTURE 18OFFICE OF THE CHIEF INFORMATION OFFICER 18POLICY AND PLANNING DIVISION 18PUBLIC TRANSPORT SERVICES DIVISION 18SAFETY AND REGULATION DIVISION 19SERVICE SA 19TRANSPORT SERVICES DIVISION 19

STRATEGIC DIRECTIONS 21OBJECTIVE 1: GROWING PROSPERITY – ECONOMIC ENVIRONMENT 22OBJECTIVE 2: IMPROVING WELLBEING – PUBLIC SAFETY 23OBJECTIVE 3: ATTAINING SUSTAINABILITY – CLIMATE CHANGE 24OBJECTIVE 3: ATTAINING SUSTAINABILITY – ENERGY 24OBJECTIVE 5: BUILDING COMMUNITIES 25OBJECTIVE 6: EXPANDING OPPORTUNITY 25

FUTURE DIRECTIONS 29 FREEDOM OF INFORMATION ACT 1991 32


APPENDICES

LEGISLATION ADMINISTERED BY DTEI 34

ADMINISTERED ITEMS 36

BOARDS AND COMMITTEES 37

FRAUD 38

WHISTLEBLOWERS ACT 38

MANAGEMENT OF HUMAN RESOURCES 39

CONTRACTUAL ARRANGEMENTS 47

CONSULTANCIES 49

OVERSEAS TRAVEL 50

ACCOUNT PAYMENT PERFORMANCE 2010-11 51

URBAN DESIGN CHARTER 52

GREENING OF GOVERNMENT OPERATIONS 53

ENERGY EFFICIENCY ACTION PLAN REPORT 56

DISABILITY ACTION PLAN 57

REPORTS FROM THE REGISTRAR OF MOTOR VEHICLES 58

REPORTING AGAINST THE AIR TRANSPORT ACT 2002 61

REPORTING AGAINST THE PASSENGER TRANSPORT ACT 1994 62

REPORTING AGAINST THE CARERS RECOGNITION ACT 66

FINANCIAL STATEMENTS 73

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FOREWORDI’m delighted to present the Department for Transport, Energy and Infrastructure’s 2010-11 Annual Report – my first as Chief Executive.

Departmental services are delivered by around three thousand people working within an operating budget of $1.418 billion and an investing program in the order of $1.294 billion approved for 2011-12.

The Department for Transport, Energy and Infrastructure (DTEI) has the lowest employment costs of any government agency with 14% of our operating budget and 10% of our total budget allocated for this purpose.

We handle more transactions for government than any other agency including $1 billion of items administered on behalf of other departments.

The past 12 months have seen the department reinforce its reputation for sound policy development, customer service and efficient project delivery. In a period of unprecedented investment in our core businesses our people have again risen to the many and varied challenges that come with that focus.

History will record that in 2010-11 the largest road project in South Australia in half a century – the Northern Expressway – opened to traffic.

Its successful design, construction and operation typifies the very best of the department with the collaboration of hundreds of staff delivering a wonderful piece of infrastructure this State can be truly proud of.

In the last 12 months we successfully completed South Australia’s new FINA compliant State Aquatic Centre, which opened in time for the National Age Swimming Championships in April 2011.

Elsewhere, South Australia was nationally recognised for the seamless delivery of this State’s share of the Federal Government’s $42 billion Nation Building Economic Stimulus Plan. The department project managed with distinction more than 700 projects and a billion dollar program of works in schools and almost $80 million in road safety initiatives.

The department continues to progress the $2.6 billion public transport investment program through the delivery of dozens of additional buses and hundreds of new services while continuing the revitalisation of our rail infrastructure.

The qualities that have delivered these landmark programs are characteristics on show right across the department.

The following pages give a summary of the department’s key achievements over the last 12 months and serve as the basis from which we will meet the challenges ahead.

I’m very confident the department enters the 2011-12 financial year with a focussed, empowered and tactically positioned workforce that will progress the State Government’s ambitious transport, energy and infrastructure agenda.

I would also like to take this opportunity to formally recognise Jim Hallion’s successful tenure as DTEI Chief Executive. On behalf of his friends and colleagues at DTEI, I wish Jim every success with the Department of the Premier and Cabinet.

I also acknowledge the leadership and support provided by our Ministers; the Honourable Patrick Conlon, Minister for Transport and Infrastructure; the Honourable Gail Gago, Minister for Government Enterprises; the Honourable Michael O’Brien, Minister for Energy; and the Honourable Tom Kenyon, Minister for Road Safety.

Rod HookCHIEF EXECUTIVE

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HIGHLIGHTS FOR 2010-11THE NORTHERN EXPRESSWAYThe $564 million Northern Expressway, a 23 kilometre road with pedestrian and cycle pathway linking the Gawler Bypass with the Port Wakefield Road, was opened to traffic on 13 September 2010, three months ahead of schedule. In excess of 3 000 people were employed on the project with more than 130 local sub-contracting firms engaged. The Northern Expressway has cut travel times by up to 20 minutes for working families and freight travelling between Adelaide and the north.

NATION BUILDING ECONOMIC STIMULUS PLANIn 2010-11 South Australia successfully delivered its component of the Australian Government’s $42 billion Nation Building Economic Stimulus Plan. As the home of the Office of the Coordinator General, DTEI was able to oversee the roll out of a stimulus program in South Australia, including direct responsibility for a billion dollar series of works in government schools and almost $80 million in road safety initiatives.

UPGRADING PUBLIC TRANSPORTDTEI continues to deliver key initiatives towards the government’s 10 year, $2.6 billion rail revitalisation program. During the year the Gawler line — between Mawson Lakes and Adelaide — and the Noarlunga line — between Noarlunga and Oaklands Park — were rebuilt and stations on those lines were upgraded; new electric trains were ordered; and construction of the Seaford Rail Extension commenced. The railcar maintenance depot was also relocated to Dry Creek, making way for the new Royal Adelaide Hospital.

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DTEI purchased new buses and provided additional services in the south and north of Adelaide, including the first Adelaide Metro services in Gawler. A four-year program to purchase 80 additional buses has now been delivered with the final 20 buses purchased during the year. A further 20 new buses were also purchased to provide for additional services in the south and north of Adelaide, including the first Adelaide Metro services in Gawler. The additional bus program has now delivered 100 new buses in total with a capital investment of $46 million. DTEI received funding of $17.1 million to upgrade key O-Bahn interchanges.

THE SOUTH AUSTRALIAN ROAD SAFETY STRATEGY 2011-20Towards Zero Together is designed to address the unacceptable number of deaths and serious injuries on our roads. During the year the draft strategy was developed, which proposes targets and a framework for improving road safety in our State over the next decade and outlines a draft vision of all South Australians working together to bring down the road toll.

ADELAIDE CONVENTION CENTREDTEI has awarded contracts for the $350 million redevelopment of the Adelaide Convention Centre, which will create one of the largest, most flexible and up-to-date meeting places in the world. The project aims to boost the centre’s economic and tourism contribution to South Australia by more than $1.92 billion over the next 25 years and will provide Adelaide with two of its most remarkable buildings.

RIVERBANK PRECINCTDTEI has commenced the preparation of a comprehensive master plan for the Riverbank Precinct, incorporating the expansion of the Adelaide Convention Centre, and how it links to

the Adelaide Oval Redevelopment project. The Riverbank Precinct will guide how we transform this special part of our city into a great place and a destination for everyone.

ADELAIDE OVAL REDEVELOPMENT DTEI has established the framework and commenced procurement and design for the Adelaide Oval Redevelopment project. The $535 million redevelopment of Adelaide Oval will reunite football and cricket in a 50 000 seat stadium featuring the best in design and offering the ultimate spectator experience.

STATE AQUATIC CENTRE AND GP PLUS HEALTH CARE CENTREDTEI successfully project managed construction of the SA Aquatic and Leisure Centre and Marion GP Plus Health Care Centre at Marion. The South Australian Aquatic and Leisure Centre is now a premier aquatic facility. The department appointed YMCA as the facility’s operator.

PUBLIC TRANSPORT SERVICES DIVISIONDTEI successfully integrated the staff and functions of the former TransAdelaide into the department to create a centralised division responsible for managing all aspects of public transport provision to customers and contractors.

E-GOVERNMENT IAWARD DTEI won the e-Government iAward for innovation for sa.gov.au the online single entry point for government services. As of 30 June 2011, sa.gov.au had 2 500 webpages on the site, an average of over 7 700 visits and nearly 25 000 page views per day, expanding the range of government services and information available online.

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ROAD MAINTENANCEDTEI rehabilitated/resurfaced approximately 720 lane kilometres of road across South Australia.

BUILDING MANAGEMENTDTEI managed more than 570 major building construction projects with a value of $2.5 billion.

AMY GILLETT BIKEWAYDTEI completed Stage 2 of the Amy Gillett Bikeway, which is a 4.5 kilometre multi-use sealed track running from Verco Road at Woodside to Charleston in the picturesque Adelaide Hills. This provides a safe environment for bike riders and pedestrians as an alternative to the busy Onkaparinga Valley Road.

SINGLE NATIONAL SYSTEMS – HEAVY VEHICLE REGULATION, MARITIME SAFETY, RAIL SAFETYDTEI worked with the Commonwealth, states and territories to modernise the marine, heavy vehicle and rail safety regulatory systems to support the safe, efficient and sustainable growth of the commercial sectors as part of a truly national economy.

SOLAR ENERGY FEED-IN SCHEMEDTEI achieved Solar Feed-in Scheme objectives; as at 30 June 2011 approximately 46 000 solar customers had installed 102 megawatts of grid-connected capacity and around 29 000 people had approval to connect approximately 64 megawatts of capacity.

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ABOUT THE DEPARTMENT

VISION To provide safe, effective and efficient transport, energy and infrastructure networks, supporting the interests of all South Australians.

VALUES To deliver our core responsibilities our philosophy is for the DTEI workforce to be: ALIGNED committed to the vision and strategic priorities RESPONSIVE focussed on delivery EMPOWERED encouraged to be bold and innovative ACCOUNTABLE responsible to the people of South Australia

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ABOUT THE DEPARTMENT

DTEI is one of the largest government agencies in South Australia, employing around 3 000 people who have an opportunity to positively impact the lives of more than a million people every day as they move around the state and access government services.

OPERATIONS AND INITIATIVES:Driven to deliver the very best in customer service, project and program implementation and communication, DTEI strives to make South Australia the best possible place to live, work and do business by:

> providing a safe, effective and efficient transport network to support the interests of all South Australians

> pursuing a reliable and sustainable energy future for the State

> identifying infrastructure priorities for South Australia and facilitating the timely delivery of key projects

> providing information and communication technology infrastructure that ensures efficient delivery of government services to the community and business

> providing building management and advisory services across government

> providing a range of customer services to business, the community and government.

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ORGANISATIONAL CHART The following structure of the Department for Transport, Energy and Infrastructure was in place at 30 June 2010.

Ser

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SA

Pub

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Div

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Hon. Gail GAGO MLC

Minister for Government Enterprises

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and

Reg

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ion

Div

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Tran

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Div

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Go

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Land

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Info

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Offi

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Hon. Thomas KENYON MP

Minister for Road Safety

Hon. Michael O’BRIEN MP

Minister for Energy

Hon. Patrick CONLON MP

Minister for Transport

Minister for Infrastructure

Rod Hook

Chief ExecutiveCommissioner of Highways

DIVISIONS

MINISTERS

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DIVISIONAL OPERATIONS

BUILDING MANAGEMENT DIVISIONThe Building Management Division provides advisory and management services to assist other state government agencies manage the maintenance, replacement, refurbishment or disposal of major buildings, office accommodation, government employee housing, and road, rail and marine transport-related property.

CORPORATE SERVICES DIVISIONThe Corporate Services Division performs advisory and service delivery functions in human resources, financial management, contracts and procurement, ICT and other related business services. The division is responsible for promoting effective corporate governance.

ENERGY DIVISIONThe Energy Division works in partnership with government, industry and the community to pursue competitive, safe, efficient, reliable and sustainable energy for the benefit of the South Australian community and the future of the State. The division administers a number of energy programs, including electricity supply to remote communities.

Within the division, the Office of the Technical Regulator is responsible for promoting and enforcing technical and safety compliance with gas and electricity legislation.

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GOVERNMENT RELATIONS AND REFORM OFFICEThe Government Relations and Reform Office promotes reform to policy and regulatory frameworks and business practices at departmental, state and national levels to improve provision and use of infrastructure. The office manages and coordinates the department’s contribution to the Council of Australian Government national reform agenda affecting infrastructure and other Commonwealth-State matters. The office supports the department’s executive team and coordinates and facilitates participation in a range of state public sector initiatives.

LAND SERVICES DIVISIONThe Land Services Division provides specialised services for land administration and property transactions in South Australia, including detailed land information and ownership data – the integrity of which is pivotal to the stability of the economy. The core activities of the division include the provision of the land survey infrastructure; a guaranteed system of land titling providing security of land ownership; an impartial property valuation service and quality information; and data products and services that support government, industry and the community.

OFFICE OF MAJOR PROJECTS AND INFRASTRUCTUREThe Office of Major Projects and Infrastructure plays a lead role in the development of the State by identifying infrastructure priorities for South Australia and facilitating the timely delivery of key projects. The office is the key interface between the private sector, community and government for major infrastructure projects.

The office includes the Office of the Coordinator-General, responsible for the delivery of the Nation Building Economic

Stimulus Plan in South Australia, and the administrative functions of the Rail Commissioner.

OFFICE OF THE CHIEF INFORMATION OFFICERThe Office of the Chief Information Officer supports all State Government agencies to use information and communication technology in the provision of services. The Chief Information Officer is an advisor to the Minister for Infrastructure, Cabinet, and the Senior Management Council on information and communication technology (ICT) investments, assurance of service continuity and the prioritisation of ICT investment across government.

POLICY AND PLANNING DIVISIONThe Policy and Planning Division develops, produces, implements and evaluates policies, plans and investment strategies as well as monitoring emerging transport issues. The division provides leadership in the integration of land use and transport infrastructure planning.

PUBLIC TRANSPORT SERVICES DIVISIONThe Public Transport Services Division supports the provision of passenger transport, including service planning and design, contract administration, marketing, communication, customer service and infrastructure. To support the management and ongoing sustainability of public transport investment and growth, the State’s public transport entities have been restructured to integrate the operations of bus, train, tram and taxis. Additionally, the division works with regional South Australia to provide regional and community public passenger transport services.

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SAFETY AND REGULATION DIVISIONThe Safety and Regulation Division aims to improve safety across road, rail and marine transport modes. It is responsible for the development of road safety policy, the management of vehicle registration and driver licensing, the implementation of national regulatory reforms, various community or stakeholder programs and compliance and enforcement operations.

SERVICE SAService SA provides a single entry point for state government information and transactional services (excluding emergency services) through an integrated network of phone, face-to-face and online delivery channels.

Service SA has responsibility for improving access to government transaction and information services, including the uptake of the internet as a service channel for government transactions. Its key objectives include monitoring and improving service quality and customer satisfaction, increasing migration of relevant services to the online self-service channel, enabling government reform in service delivery and growing the staff and organisation capability and efficiency in relation to service delivery.

TRANSPORT SERVICES DIVISIONThe Transport Services Division manages, controls, maintains, upgrades and operates state-owned road and marine transport assets; manages traffic on the arterial road network; provides services to plan and deliver state transport infrastructure projects; and contributes to the development of transport and road safety policy.

The division researches materials, processes and technologies to increase the safety, effectiveness and efficiency of the State’s transport infrastructure and services.

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SOUTH AUSTRALIA’S STRATEGIC PLAN TARGETS

ACHIEVING THE OBJECTIVES OF SOUTH AUSTRALIA’S STRATEGIC PLAN

The plan has six interrelated objectives for the State, which provide DTEI with a clear direction for all of its operations.

> Growing prosperity

> Improving wellbeing

> Attaining sustainability

> Fostering creativity and innovation

> Building communities

> Expanding opportunity

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OBJECTIVE 1: GROWING PROSPERITY – ECONOMIC ENVIRONMENT T 1.7

Performance in the public sector – customer and client satisfaction with government services: Increase the satisfaction of South Australians with government services by 10 per cent by 2010, maintaining or exceeding that level of satisfaction thereafter. Key Measure: Proportion satisfied with government services.

T 1.8 Performance in the public sector – government decision-making: Become, by 2010, the best performing jurisdiction in Australia in timeliness and transparency of decisions which impact the business community (and maintain that rating). Key Measure: Productivity Commission data.

T1.9 Performance in the public sector – administrative efficiency: Increase the ratio of operational to administrative expenditure in State Government by 2010 and maintain or better that ratio thereafter. Key Measure: Ratio of operational to administrative expenditure.

Progress towards the targetsThe department has committed to up to $17 million of further red tape reductions.

T1.21Match the national average in terms of investment in key economic and social infrastructure.

Key Measure: Public and private new engineering construction as a percentage of GSP/GDP (baseline 2002-03).

Progress towards this targetIn the 2009 budget the South Australian Government announced a record high level of infrastructure investment of $11.4 billion over the next four years. Over a ten year period commencing in 2008-09, more than $2 billion will be invested in public transport infrastructure improvement projects. This boost in funding for infrastructure development has been assisted by Commonwealth funding of $1.3 billion (over four years) for schools, social housing and transport infrastructure under the Nation Building Economic Stimulus Plan. In addition, the Commonwealth has provided $1.1 billion for a range of capital projects, including $585 million for public transport infrastructure.

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OBJECTIVE 2: IMPROVING WELLBEING – PUBLIC SAFETY

T2.9Road safety: By 2010 reduce road fatalities to less than 90 persons per year.

Key Measure: Number of road fatalities (baseline 2003).

T2.10Road safety: By 2010 reduce serious injuries to less than 1 000 persons per year.

Key Measure: Number of serious injuries (baseline 2003).

Progress towards the targetsThe State Government aims to reduce the impact of road, rail and marine trauma on the community. South Australia has achieved a considerable reduction in road fatalities from an average of 155 at the beginning of the last decade (2001-03) to 112 for the period 2008-10. Serious injuries have also reduced, from an average of 1 537 during 2001-03 to an average of 1 126 for the years 2008-10.

In May 2011 the State Government released a draft South Australian Road Safety Strategy 2020 - Towards Zero Together for public consultation. Targets proposed in this strategy are in line with the National Road Safety Strategy 2011-20 which sets a target of a 30 per cent reduction in both fatality and serious injury numbers by 2020. For South Australia, this target means less than 80 fatalities and less than 800 serious injuries annually by 2020.

OBJECTIVE 3: ATTAINING SUSTAINABILITY – CLIMATE CHANGE

T3.6Use of public transport: Increase the use of public transport to 10 per cent of metropolitan weekday passenger vehicle kilometres travelled by 2018.

Key Measure: Public transport usage as a proportion of metropolitan weekday passenger vehicle kilometres travelled.

Progress towards this targetThere has been a cumulative growth of 22.3 per cent in passenger transport boardings since the introduction of Adelaide Metro in 2000. As measured by the Australian Bureau of Statistics, the estimated metropolitan public transport patronage in 2008–09 was 7.3 per cent of total weekday passenger vehicle kilometres (i.e. total public transport and car use). This compares with a figure ranging from between 7.2 per cent and 7.6 per cent since the base year for the target of 2002–03.

Metropolitan public transport initial boardings have risen incrementally each year since 2000, to 52.393 million in 2009–10. However in 2010-11 initial boardings reduced to 51.25 million. The reduction is due to the temporary impact of rail revitalisation works and subsequent track closures, and additional through-running bus services, which have reduced the number of bus transfers required by passengers.

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OBJECTIVE 3: ATTAINING SUSTAINABILITY - ENERGY

T3.12Renewable energy: Support the development of renewable energy so that it comprises 20 per cent of the State’s electricity production and consumption by 2014.

Key Measure: Proportion of renewable electricity generated and consumed.

Progress towards this targetIn 2010–11 the South Australian Government met its T3.12 target for both renewable energy production and consumption. During the period, renewable energy comprised 22 per cent and 24.1 per cent of the State’s electricity production and consumption respectively.

The State’s total renewable energy production was predominantly generated from wind, which accounted for approximately 96 per cent of total renewable generation with solar contributing approximately three per cent of total renewable generation.

South Australia is now working towards achieving its additional renewable energy production target announced by the Premier on 2 June 2009. The target is 33 per cent of the State’s electricity generation to come from renewable energy sources by 2020. Current forecasts indicate that the target is likely to be met well ahead of schedule.

It is important to note that the forecasts do not account for new major loads, generation sources and mining operations, such as Olympic Dam. As energy consumption grows, further renewable projects will be required to increase or maintain these proportions.

T3.13Energy efficiency – government buildings: Improve the energy efficiency of government buildings by 25 per cent from 2000-01 levels by 2014.

Key Measure: Energy efficiency of government buildings.

Progress towards this targetThe South Australian Government has improved its overall energy efficiency by 16.7 per cent in its owned and leased buildings since 2000-01. This improvement is primarily due to energy efficiency measures undertaken in the Health sector and the Department of Education and Childrens’ Services.

Progress towards the energy efficiency target is behind the linear pathway to 25 per cent in 2014. The rate of energy efficiency improvement needs to accelerate if T3.13 is to be achieved in the set timeframe.

The Energy Efficiency Reference Group, chaired by the department, will continue to work to find ways to ensure that agencies have the incentives and resources to develop and implement energy efficiency projects in their buildings.

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T3.14Energy efficiency – dwellings: Increase the energy efficiency of dwellings by 10 per cent by 2014.

Key Measure: South Australia’s residential energy efficiency index.

Progress towards this targetIn the base year, 2003-04, it is estimated that 21.72 average South Australian dwellings had their total annual energy needs met by 1 terajoule. The target is to increase the Energy Efficiency Index by 10 per cent to 23.89 dwellings per terajoule per annum by 2014. The most recent data available, for 2009-10, shows an Energy Efficiency Index of 23.45, an improvement of 8 per cent since 2003–04.

OBJECTIVE 5: BUILDING COMMUNITIES

T5.1Boards and committees: Increase the number of women on all State Government boards and committees to 50 per cent on average by 2008, and maintain thereafter by ensuring that 50 per cent of women are appointed, on average, each quarter.

Key Measure: Percentage of women on all State Government boards and committees.

T5.2Chairs of boards and committees: Increase the number of women chairing State Government boards and committees to 50 per cent by 2010.

Key Measure: Percentage of women chairing State Government boards and committees.

OBJECTIVE 6: EXPANDING OPPORTUNITY

T6.23Women: Have women comprising half of the public sector employees in the executive levels (including chief executives) by 2014.

Key Measure: Women in executive levels in the public sector.

Progress towards the targetsAt 30 June 2011 the department was responsible for 22 government boards and committees. Of the 206 members of these boards and committees 30 per cent were women. One of the 22 government boards and committees has a rotating chair which consists of both male and female representation. Of the remaining 21 government boards and committees 24 per cent were chaired by women.

Women comprised 21.9 per cent of department executives as at 30 June 2011 compared with 37 per cent of all department employees.

T6.1Aboriginal wellbeing: Improve the overall wellbeing of Aboriginal South Australians.

Key Measure: Wellbeing of Aboriginal South Australians.

T6.24Aboriginal employees: Increase the participation of Aboriginal people in the South Australian public sector, spread across all classifications and agencies, to two per cent by 2010 and maintain or better those levels through to 2014.

Key Measure: Aboriginal people in the South Australian public sector.

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Progress towards the targetsThe participation of Aboriginal people in the department’s workforce was 1.5 per cent as at 30 June 2011. This percentage has increased since June 2009. The department’s employment strategies have ensured that additional Aboriginal people have been employed and retained.

The department has improved Aboriginal employee retention rates by monitoring employee contract end dates and ensuring employees are given the best possible opportunity to seek other positions in the department.

However not all employees can be retained and some have gained positions in other departments. While there has been significant progress towards this target, additional work is needed to improve retention and employment if the target of two per cent Aboriginal employees at all classification levels is to be reached in the department by 2014.

To support the department’s Reconciliation Statement of Commitment, the department’s Aboriginal Reconciliation Plan measures performance against improved Aboriginal wellbeing and increased participation of Aboriginal people in the South Australian Public Sector. The implementation of the plan includes consultation with internal and external stakeholders, specifically departmental employees, Aboriginal and Torres Strait Islander clients and local Aboriginal and Torres Strait Islander communities.

T6.22People with disabilities: Double the number of people with disabilities employed by 2014.

Key Measure: Number of people with disabilities employed in the public sector.

Progress towards this targetIn June 2010, 58 department employees identified themselves as having an ongoing disability as defined under the Disability Discrimination Act 1992 (DDA), in comparison with the baseline of 61 employees at 30 June 2009.

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FUTURE DIRECTIONSBy encouraging innovative and strategic thinking in its people, DTEI is focussed on the targets outlined in South Australia’s Strategic Plan and the South Australian Planning Strategy by:

DELIVERING A MODERN, SAFE, ACCESSIBLE AND RELIABLE PUBLIC TRANSPORT NETWORK.DTEI will continue the major works associated with the Government’s $2.6 billion public transport investment program to deliver a modern, safe and reliable public transport network.

DTEI will design timetables that provide high frequency and reliable bus, train and tram services with hassle-free connections.

DTEI will make travelling on public transport as easy, safe and comfortable as possible.

DTEI will upgrade lighting and security at stops, stations and interchanges and work closely with police to increase the security presence on the network.

DTEI will strive to deliver better public transport services to the major regional centres of South Australia.

MAKING ADELAIDE A MORE CYCLING AND WALKING-FRIENDLY CITY IN AUSTRALIA.DTEI will work with local government to make Adelaide a more cycling and walking-friendly city.

DTEI will build more dedicated cycling and pedestrian paths around Adelaide.

DTEI will provide direct links between cycling and walking paths and major public transport hubs.

DTEI will make it easier and safer to walk around the CBD.

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EFFECTIVELY MAINTAINING THE TRANSPORT NETWORK AND ENSURING IT MEETS THE NEEDS OF ALL USERS. DTEI will maintain and upgrade our roads to the highest possible standards.

DTEI will alert travellers to the range of options available to complete journeys around Adelaide and South Australia.

DTEI will use the latest technology to inform customers and provide the most efficient transport network across Adelaide and South Australia.

DTEI will make the best possible use of existing road space to cater for cars, freight, public transport and cycling.

PROVIDING THE NECESSARY INFRASTRUCTURE TO HELP REGIONAL SOUTH AUSTRALIA REACH ITS SOCIAL AND ECONOMIC POTENTIAL. DTEI will deliver economic benefits by working with the private sector to ensure the development and maintenance of regional infrastructure in support of emerging industries like mining.

DTEI will ensure as much of the South Australian community as possible has access to air transport.

DTEI will deliver the infrastructure required to ensure South Australia capitalises on the mining boom.

DTEI will monitor South Australia’s vast regional road network and keep the travelling public informed of its status.

CONTINUING CONSTRUCTION AND PLANNING OF A 78 KILOMETRE NON-STOP STRATEGIC TRANSPORT CORRIDOR FROM GAWLER TO OLD NOARLUNGA.DTEI will continue construction of the South Road Superway, the latest link in Adelaide’s emerging 78 kilometre non-stop north-south corridor from Gawler to Old Noarlunga

DTEI will start work on duplicating the one-way Southern Expressway to improve travel times, accessibility, and safety while supporting economic development in Adelaide’s south.

DTEI will continue developing a preferred option for incorporating South Road, between Gallipoli Underpass and the South Road Superway, into the 78 kilometre non-stop, north-south corridor.

DTEI will establish a funding partnership with the Federal Government to identify and progress the next project along the north-south corridor. Options include those identified by the South Road Planning Study and the proposed Northern Connector.

SUPPORTING AND ENCOURAGING THE TAKE UP OF COMMERCIALLY VIABLE RENEWABLE ENERGY PROJECTS IN SOUTH AUSTRALIA.DTEI will promote development and investment in new emerging renewable energy technologies.

DTEI will support the implementation of national policies to encourage the deployment of renewable energy.

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WORKING WITH SA POLICE TO DELIVER SAFER ROADS WITH CONSISTENT SPEED LIMITS, AND CHANGE RISKY BEHAVIOURS THROUGH BETTER INFORMATION AND ENFORCEMENT.DTEI will prioritise state wide roadworks that will make roads more forgiving and reduce the risk of crashes at blackspot intersections.

DTEI will partner with SA Police to establish consistent speed limits based on the standard and function of roads and provide support through the installation of the latest in speed detection technology.

DTEI will advocate an increase in the number of vehicles sold in South Australia with a 5-star safety rating.

DTEI will strongly encourage safer driving through better education and information around high risk behaviour, supported by greater police presence and enforcement at blackspot locations.

32


FREEDOM OF INFORMATION ACT 1991In accordance with section 9 of the Freedom of Information Act 1991, the following represents the Department for Transport, Energy and Infrastructure’s information statement as at 30 June 2011.

Information statementThis statement is published in accordance with subsection 9 (2) of the Freedom of Information Act 1991 (FOI Act) . Subject to certain restrictions, the FOI Act gives members of the public a legally enforceable right to access information held by the South Australian Government. A comprehensive introduction to freedom of information can be found on the State Records website at http://www.archives.sa.gov.au/foi/index.html

Departmental functions and members of the publicThe functions of the department affect the public both directly, in the form of service delivery to the community, and indirectly, through the department’s policy and strategic management improvement activities. Such activities result in the department having an input into the wide range of government programs and initiatives. The public has the opportunity to participate in the department’s policy development in a number of ways, including community consultation forums, panels, surveys and membership of government boards and committees.

Documents held by the departmentDocuments held by the Department for Transport, Energy and Infrastructure fall broadly into the categories described below. While most are available in hard copy, it should be noted that some are only available electronically. The listing of these categories does not necessarily mean all documents are accessible in full or in part under the Act. The categories include:

> corporate files containing correspondence, memoranda and minutes on all aspects of the department’s operations

> policies, procedures and guidelines prescribing the way various activities and programs are to be performed

> personnel files relating to the department’s employees

> accounting and financial reports relating to the running of the department

> departmental annual reports, strategic plans and policy reports

> minutes of meetings and terms of reference

> documents relating to the functions of the department’s divisions.

Making an applicationIn accordance with the Act, applications for access to documents held by an agency must:

> be made in writing (you may chose to write a letter or use the application form http://www.archives.sa.gov.au/files/forms_foi_request_for_access.pdf

> specify that the application is made under the FOI Act

> be accompanied by the application fee (exemptions apply for Members of Parliament and pensioners or health card holders)

> specify an address in Australia to which information can be sent

> clearly identify the documents being sought or the matter to which they pertain

> specify whether the documents contain information of a personal nature

> specify the desired type of access to the document, such as inspection of the document at an arranged location or having a copy made.

Applications under the Act should be forwarded to: The Accredited FOI OfficerDepartment for Transport, Energy and InfrastructureGPO Box 1533 SOUTH AUSTRALIA SA 5001The Senior Policy Officer, FOI can be telephoned on (08) 8204 8208.

Freedom of Information applicationsThe Freedom of Information Act gives members of the public a legally enforceable right of access (subject to certain restrictions) to documents within the possession of South Australian government agencies, local government authorities and South Australian Universities. The purpose of the Freedom of Information Act is to make the business of government open and accountable to the public. The department fully supports the objectives and spirit of the Act and is active in its endeavours to continually improve records management practices.

http://www.archives.sa.gov.au/files/forms_foi_request_for_access.pdf

http://www.archives.sa.gov.au/files/forms_foi_request_for_access.pdf


APPENDICESLEGISLATION ADMINISTERED BY DTEI 34

MINISTER FOR TRANSPORT 34

MINISTER FOR INFRASTRUCTURE 34

MINISTER FOR ENERGY 35

ATTORNEY-GENERAL – ADMINISTERED BY DTEI 35

TREASURER – ADMINISTERED BY DTEI 35

ADMINISTERED ITEMS 36

BOARDS AND COMMITTEES 37

MINISTER FOR TRANSPORT 37

MINISTER FOR INFRASTRUCTURE 37

MINISTER FOR ENERGY 37

MINISTER FOR ROAD SAFETY 37

FRAUD 38 WHISTLEBLOWERS ACT 38 MANAGEMENT OF HUMAN RESOURCES 39

EMPLOYEE NUMBERS, GENDER AND STATUS 39

NUMBER OF EMPLOYEES BY SALARY BRACKET 39

STATUS OF EMPLOYEES IN CURRENT POSITION 40

EXECUTIVES BY GENDER, CLASSIFICATION AND STATUS 40

AVERAGE LEAVE IN DAYS PER FULL-TIME EQUIVALENT EMPLOYEE 40

ABORIGINAL EMPLOYMENT 40

NUMBER OF ABORIGINAL EMPLOYEES BY SALARY BRACKET 41

NUMBER OF EMPLOYEES BY AGE BRACKET AND GENDER AS AT 30 JUNE 2011 41

NUMBER OF EMPLOYEES WITH CULTURAL AND LINGUISTIC DIVERSITY 41

NUMBER OF EMPLOYEES WITH DISABILITIES (ACCORDING TO COMMONWEALTH DDA DEFINITION) AT 30 JUNE 2011 42

TYPES OF EMPLOYEE DISABILITIES 42


VOLUNTARY FLEXIBLE WORKING ARRANGEMENTS BY GENDER 42

PERFORMANCE MANAGEMENT 42

LEADERSHIP AND MANAGEMENT DEVELOPMENT EXPENDITURE IN 2010-11 42

ACCREDITED TRAINING PACKAGES BY CLASSIFICATION AS AT 30 JUNE 2011 43

EMPLOYMENT OPPORTUNITY PROGRAMS 43

OCCUPATIONAL HEALTH, SAFETY AND INJURY MANAGEMENT 44

OHS&W NOTICES AND CORRECTIVE ACTION TAKEN 45

DTEI GROSS WORKERS COMPENSATION EXPENDITURE FOR 2010-11 COMPARED WITH 2009-10 45

MEETING SAFETY PERFORMANCE TARGETS 45

CONTRACTUAL ARRANGEMENTS 47

CONSULTANCIES 49

OVERSEAS TRAVEL 50

ACCOUNT PAYMENT PERFORMANCE 2010-11 51

URBAN DESIGN CHARTER 52

GREENING OF GOVERNMENT OPERATIONS 53

ENERGY EFFICIENCY ACTION PLAN REPORT 56

DISABILITY ACTION PLAN 57

REPORTS FROM THE REGISTRAR OF MOTOR VEHICLES 58

REPORTING AGAINST THE AIR TRANSPORT ACT 2002 61

REPORTING AGAINST THE PASSENGER TRANSPORT ACT 1994 62

REPORTING AGAINST THE CARERS RECOGNITION ACT 2005 66

HUMAN RESOURCE REPORTING 66

SERVICE DELIVERY REPORTING 69

FINANCIAL STATEMENTS 73

34


Appendices

LEGISLATION

As at 30 June 2011 the department was responsible for administering the following legislation:

Minister for Transport > Adelaide Railway Station Development Act 1984

> Aerodrome Fees Act 1998

> Air Navigation Act 1937

> Air Transport (Route Licensing – Passenger Services) Act 2002

> AustralAsia Railway (Third Party Access) Act 1999

> Civil Aviation (Carriers’ Liability) Act 1962

> General Tramways Act 1884

> Goods Securities Act 1986

> Harbors and Navigation Act 1993

> Highways Act 1926

> Metropolitan Adelaide Road Widening Plan Act 1972

> Mile End Underpass Act 2005

> Mobil Lubricating Oil Refinery (Indenture) Act 1976

> Morphett Street Bridge Act 1964

> Motor Vehicles Act 1959

> Non-Metropolitan Railways (Transfer) Act 1997

> Oil Refinery (Hundred of Noarlunga) Indenture Act 1958

> Passenger Transport Act 1994

> Proof of Sunrise and Sunset Act 1923

> Protection of Marine Waters (Prevention of Pollution from Ships) Act 1987

> Rail Safety Act 2007

> Rail Transport Facilitation Fund Act 2001

> Railways (Operations and Access) Act 1997

> Railways (Transfer Agreement) Act 1975

> Rail Commissioner Act 2009

> Road Traffic Act 1961

> South Australian Ports (Bulk Handling Facilities) Act 1996

> Steamtown Peterborough (Vesting of Property) Act 1986

> Tarcoola to Alice Springs Railway Agreement Act 1974

> Terrorism (Surface Transport Security) Act 2011

> Victoria Square Act 2005

Minister for Infrastructure > Commissioner of Public Works Incorporation Act 1917

> Geographical Names Act 1991

> Golden Grove (Indenture Ratification) Act 1984

> Maritime Services (Access) Act 2000

35


Appendices

> National Soldiers Memorial Act 1949

> North Haven (Miscellaneous Provisions) Act 1986

> North Haven Development Act 1972

> Public Employees Housing Act 1987

> Roads (Opening and Closing) Act 1991

> South Australian Ports (Disposal of Maritime Assets) Act 2000

> Survey Act 1992

> Valuation of Land Act 1971

> West Lakes Development Act 1969

Minister for Energy > Australian Energy Market Commission Establishment Act 2004

> Electrical Products Act 2000

> Electricity Act 1996

> National Gas (South Australia) Act 2008

> National Electricity (South Australia) Act 1996

> The Electricity of South Australia (Torrens Island Power Station) Act 1962

> Gas Act 1997

Attorney-General – Administered by DTEI > Bills of Sale Act 1886

> Community Titles Act 1996

> Liens on Fruit Act 1923

> Real Property Act 1886

> Real Property (Registration of Titles) Act 1945

> Registration of Deeds Act 1935

> Stock Mortgages and Wool Liens Act 1924

> Strata Titles Act 1988

> Worker’s Liens Act 1893

Treasurer – Administered by DTEI > Petroleum Products Regulation Act 1995 Part 5

Minister for Road Safety > Nil

Minister for Government Enterprises > Nil

36


Appendices

ADMINISTERED ITEMS

For the reporting period 1 July 2010 to 30 June 2011, the department administered the following items on behalf of its Ministers:

> Contractors’ Deposits

> Emergency Services Levy Receipts

> Expiation Receipts including the Victims of Crime Levy

> Firearm Licence Receipts

> Hospital Fund – Contribution

> Land Service Regulatory Fees

> Lincoln Cove Marina

> Major Administered Projects

> Metropolitan (Woodville, Henley and Grange) Drainage Scheme

> Minister for Transport, Infrastructure and Energy (Special Acts Salaries)

> Motor Accident Commission Receipts

> Natural Gas Authority of South Australia (NGASA)

> Passenger Transport Research and Development Fund

> Real Property Act Assurance Fund

> Real Property Act Trust Accounts

> Registrar General and Surveyor General Statutory Act Revenues

> Registration and Licensing Collections and Disbursements

> Renewable Remote Power Generation Program

> Service SA Collections and Disbursements

> South-Western Suburbs Drainage Scheme

> Stamp Duties Receipts

> Unclaimed Salaries and Wages

> Valuer General (Special Act Salaries)

> Workers’ Liens Trust Account

37


Appendices

BOARDS AND COMMITTEES

As at 30 June 2011 the department provided administrative support to the following boards and committees:

Minister for Transport > Accident Towing Roster Review Committee

> Boating Facility Advisory Committee

> Motor Vehicles Act 1959 Review Committee

> Passenger Transport Standards Committee

> Premier’s Taxi Council

> State Crewing Committee

Minister for Infrastructure > Government Office Accommodation Committee

> Port Adelaide Container Terminal Monitoring Panel

> Public Employees Housing Advisory Committee

> Survey Advisory Committee

Minister for Energy > Consumer Advisory Committee

> Electrical Technical Advisory Committee

> Electricity Act 1996 Assessors Panel

> Energy Consumers Council

> Energy Consumers Council – Demand Side Management Sub-Committee

> Energy Consumers Council – Special Needs Sub-Committee

> Gas Technical Advisory Committee

> Power Line Environment Committee

Minister for Road Safety > Road Safety Advisory Council

> State Level Crossing Strategy Advisory Committee.

38


Appendices

FRAUD

There were fifty four (54) instances of fraud identified within the department during the year. Forty six (46) instances involved fraudulent South Australian Transport Subsidy Scheme (SATSS) claims by taxi drivers whereby costs of journey were inflated. Two (2) instances involved fraudulent use of cabcharge vouchers.

The department’s fraud control framework strategies for fraud prevention, detection, investigation, awareness, training, and reporting are based on the Australian Standard 8001-Fraud and Corruption, providing a rigorous internal control environment. In addition, the risk management framework TEIRISK has been updated with the introduction of the ISO31000:2009 Risk Management Guidelines and Practices.

Fraud control is embedded through this framework into DTEI’s governance and decision making processes.

WHISTLEBLOWERS ACT

The Department for Transport, Energy and Infrastructure has appointed a responsible officer for the purposes of the Whistleblowers Protection Act 1993 (WPA) pursuant to Section 7 of the Public Sector Act 2009. There have been three instances of disclosure of public interest information to a responsible officer of the department under the WPA. The declarations have been investigated with one complaint withdrawn, one resolved and one ongoing.

39


Appendices

MANAGEMENT OF HUMAN RESOURCES

Human resource management within the department during 2010-11 built upon the foundations of continuous improvement established in previous years. The ongoing review and improvement of human resource strategies and programs ensures continued development of the skills and wellbeing of employees.

The department continued to develop a range of strategies, programs and initiatives within the framework provided by its principle based human resource management policy and comprehensive intranet based operating procedures, Managing Our People.

A summary of the department’s workforce and information on specific strategies is provided below.

Employee numbers, gender and status

Total number of employees at 30 June 2011

Persons 3 122

FTE’s 2 969.7

Gender % Persons % FTEs

Male 61 62.9

Female 39 37.1

Number of persons during 2010-11

Separated from the agency 323

Recruited to the agency 352

Number of persons at 30 June 2011

On leave without pay 86

Number of employees by salary bracket

Salary bracket Male Female Total

$0 - $50 399 396 364 760

$50 400 - $64 099 515 416 931

$64 100 - $82 099 613 294 907

$82 100 - $103 599 318 129 447

$103 600 + 61 16 77

Total 1 903 1 219 3 122

Note: Salary details relate to pre-tax income excluding superannuation and FBT. Non-executive employees on salary sacrifice arrangements are shown as pre-sacrifice values. Executive employees are shown according to the value of the financial benefits component of their Total Remuneration Package Value excluding superannuation. Non-financial benefits and allowances are excluded for all employees. The salary brackets have been constructed as an approximation for the level of responsibility and are based on the current remuneration structures of the PS Act Administrative Services Stream with consideration of the Operational, Professional, Technical and Executive Streams.

40


Appendices

All of the following tables refer only to employees who were ‘active’ or on leave with pay as at the end of the last pay period in the 2010-11 financial year. The tables include executives.

Status of employees in current position

FTEs Ongoing Short-term contract

Long-term contract

Other (Casual) Total

Male 1 593.1 116.3 149.4 9.9 1 868.7

Female 938.7 115.8 41.4 5.1 1101

Total 2 531.8 232.1 190.8 15 2 969.7

Persons

Ongoing Short-term contract

Long-term contract


Male 1 603 117 150 33 1 903

Female 1 042 121 42 14 1 219

Total 2 645 238 192 47 3 122

Executives by gender, classification and status

Ongoing Tenured contract Untenured contract


Classification Male Female Male Female Male Female Male Female Male Female

EXEC 2 1 2 1

SAES 55 15 55 15

Total 57 16 57 16

Average leave in days per full-time equivalent employee

Leave type 2007-08 2008-09 2009-10 2010-11

Sick leave 8.2 7.7 7.2 8.6

Family Carer’s leave 1.0 0.8 0.9 1.1

Miscellaneous Special leave 0.5 0.6 0.8 0.6

Aboriginal employment

An Aboriginal and/or Torres Strait Islander employee is someone who:

> is of Australian Aboriginal and/or Torres Strait Islander descent

> identifies as an Aboriginal and/or Torres Strait Islander

> is accepted as such by the community in which they live or have lived.

During 2010-11, the department continued to make progress towards the South Australia Strategic Plan two per cent target for Aboriginal employment. Initiatives to achieve the target are driven by DTEI’s Reconciliation Action Plan 2011 Onwards. Please refer to the Strategic Directions section for more information (SASP targets 6.1 and 6.24).

41


Appendices

Number of Aboriginal employees by salary bracket

Salary bracket Aboriginal staff Total staff % Aboriginal % Target

$0 - $50 399 32 760 4.2 2

$50 400 - $64 099 7 931 0.8 2

$64 100 - $82 099 7 907 0.8 2

$82 100 - $103 599 0 447 0 2

$103 600+ 0 77 0 2

Total 46 3 122 1.5 2

Number of employees by age bracket and gender as at 30 June 20111

Age bracket Male Female Total % of Total SA 2010 Workforce Average 2 %

15-19 5 10 15 0.5% 6.1%

20-24 69 80 149 4.7% 10.6%

25-29 144 136 280 9% 10.5%

30-34 171 194 365 11.7% 9.4%

35-39 175 166 341 10.9% 11.2%

40-44 195 154 349 11.2% 11.1%

45-49 248 141 389 12.5% 12.2%

50-54 308 157 465 14.9% 11%

55-59 334 116 450 14.4% 9.2%

60-64 189 54 243 7.8% 6%

65+ 65 11 76 2.4% 2.9%

Total 1 903 1 219 3 122 100.00% 100%

Number of employees with cultural and linguistic diversity

Male Female Total % agency % SA

Community

Number of employees born overseas 259 147 406 13 20.3

Number of employees who speak language(s) other than English at home

118 92 210 6.7 16.6

1 Information on initiatives related to women in leadership is reported in the Strategic Directions section (SASP targets 5.1, 5.2 and 6.23).2 Information from ABS Supertable LM8 available at http://www.abs.gov.au/AUSSTATS/[email protected]/DetailsPage/6291.0.55.001Jun%202009?OpenDocument

42


Appendices

Number of employees with disabilities (according to Commonwealth DDA definition) at 30 June 2011

Male Female Total % of agency

40 18 58 1.9

Types of employee disabilities

Disability Male Female Total % of agency

Disability requiring workplace adaptation 10 8 18 0.6

Physical 17 8 25 0.8

Intellectual 7 1 8 0.3

Sensory 6 1 7 0.2

Psychological/ Psychiatric 4 0 4 0.1

Note: An employee may report more than one type of disability.

Voluntary flexible working arrangements by gender

Male Female Total

Purchased Leave 16 28 44

Flexi Time 1 505 1 022 2 527

Compressed Weeks 16 4 20

Part time 74 331 405

Job Share 0 11 11

Working from home 29 33 62

Performance management

Employees with a documented review of performance % total workforce

Within the 12 months to 30 June 2011 75.3

Older than 12 months 18.7

No review 6

Leadership and management development expenditure in 2010-11

Training and development Total cost $ % of total salary expenditure

Total training and development 4 410 086 1.8

Total leadership and management development 949 571 0.4

43


Appendices

Accredited training packages by classification as at 30 June 2011

The following table refers to employees enrolled in an accredited training package or who have attained a qualification or statement of attainment during 2010-11 and who were ‘active’ or on leave with pay with the agency as at the end of last pay period in 2010-11.

Classification Number achieving a qualification linked to an accredited training package

ASO1 1

ASO2 44

ASO3 59

ASO4 50

ASO5 60

ASO6 23

ASO7 18

ASO8 2

IWS3 5

IWS4 1

IWS5 7

IWS6 2

OPS2 8

OPS3 60

OPS4 18

OPS5 18

OPS6 16

PO2 4

PO3 5

PO4 3

PO5 6

TGO4 13

MAS3 2

Employment opportunity programs

The department employed people through the following public sector wide employment opportunity programs during 2010-11:

> SA Government Youth Training Scheme and the Trainee Employment Register

> SA Public Sector Aboriginal Recruitment and Development Strategy and the Aboriginal Employment Register

> Strategy for Employment of People with Disabilities (which includes the Disability Employment Register).

44


Appendices

In addition, the department continued to offer Sylvia Birdseye scholarships to women undertaking civil engineering studies at university.

Occupational Health, Safety and Injury Management

A core value of the department is the priority we place on the safety and welfare of our employees. We extend that priority to our commitment to the safety of all contractors, visitors and members of the public.

The department is committed to continuously reviewing and improving its occupational health, safety and welfare (OHS&W) system. The Safety and Wellbeing in the Public Sector 2010-15 Strategy embeds the Premier’s Zero Harm vision that underpins South Australia’s Strategic Plan Objective 2: Improving Wellbeing, Target 2.11: Greater Safety at Work. In line with the 2010-15 Safety and Wellbeing in the Public Sector Strategy, the Chief Executive developed a Safety Commitment Statement underpinned by a revised departmental OHS&W Strategic Plan for 2010-15.

The DTEI OHS&W Strategic Plan 2010-15 has five key improvement programs: > improving hazard and risk management

> strengthening DTEI OHS&W systems

> enhancing OHS&W capability and culture

> promoting staff health and wellbeing

> achieving 100% return to work of injured workers.

These programs seek to build on ongoing activities carried out against the ten elements of the DTEI OHS&W system.

During 2010-11, the focus has been on improving understanding of hazard identification and risk assessment and in providing managers and employees with tools and knowledge to identify and manage OHS&W risks. Risk assessment tools have been attached to a number of DTEI hazard related policies. Two learning and development sessions on hazard identification and risk assessment were conducted.

The department continues to engage executive and management of the department through the quarterly provision of information of OHS&W performance. Each division is provided with an update of their OHS&W performance and particular areas of concern or interest are highlighted.

Regular consultation and communication on matters of OHS&W is a key feature of the department’s OHS&W system. Quarterly meetings of the whole-of-department OHS&W Consultation and Communication Committee are held, and consultation continues through the DTEI Consultative Forum. The DTEI Intranet provides a source of information about OHS&W and access to reporting tools for hazards and incidents through the whole-of-government system. Regular OHS&W news updates are disseminated throughout DTEI at least once per month.

During 2010-11, an evaluation was carried out by WorkCover against the Performance Standards for Self Insurers. Significant improvement in the conformance of DTEI to the standards since the last evaluation was noted by WorkCover.

45


Appendices

OHS&W notices and corrective action taken

Number of notifiable occurrences pursuant to OHS&W Regulations Part 7 Division 6 7

Number of notifiable injuries pursuant to OHS&W Regulations Part 7 Division 6 2

Number of notices served pursuant to OHS&W Act s35, s39 and s40 (default, improvement and prohibition notices)

2

During 2010-11, two notifiable injuries and seven notifiable dangerous occurrences were reported to SafeWork SA. Both injuries were related to working with plant and involved a labour hire worker and a contractor.

Two of the dangerous occurrence reports related to a single incident at a road worksite where a driver ignored signs and drove through, injuring two employees. Four of the seven dangerous occurrences related to electrical incidents, and the increased reporting in this area is due to a concerted effort by DTEI to ensure all electrical incidents are notified. Three of these were of a minor nature. The remaining dangerous occurrence was the collapse of a ceiling during heavy rain at a DTEI leased premises.

SafeWork SA issued a total of two improvement and prohibition notices. One related to workzone traffic management systems, and was quickly rectified. The second related to rain entering premises accessed by the public with the potential to cause harm. Remedial work was undertaken to address this issue.

DTEI gross* workers compensation expenditure for 2010-11 compared with 2009-10

Expenditure 2010-11 ($) 2009-10 ($) Variation + (-) % change + (-)

Income maintenance 445 571 599 412 -153 841 -25.67%

Lump sum settlements redemptions – Sect.42 59 580 209 750 -150 170 -71.59%

Lump sum settlements permanent disability – Sect.43

277 130 145 004 132 126 91.12%

Medical/hospital costs combined 463 247 619 174 -155 927 -25.18%

Other 216 159 260 391 -44 232 -16.99%

Total claims expenditure 1 461 687 1 833 731 -372 044 -20.29%

* before third party recovery

Overall expenditure on claims is lower than in previous years. Total lump sum payments are less than in previous years, although there were more S43 payments in 2010-11 compared with 2009-10. The lower claims costs reflect the lower numbers of claims and improved performance in rehabilitation and return to work. Meeting safety performance targets

The table below outlines the performance against the targets for the department against the Safety and Wellbeing in the Public Sector 2010-15 Strategy. In general the department continues to perform well in achieving the targets.

46


Appendices

At June 2011, the department was tracking well towards the targets for workplace injuries and rehabilitation and return to work. The lost time injury frequency rate (Target 4) has remained steady in the past 12 months. Claims determination rates (Targets 7a, b and c) have been affected by issues in data recording but are showing recent improvements in performance.

For the other targets, the nature and complexity of claims and the numbers of claims involved influence the performance. For 2010-11, the claim costs are tracking lower than previous year’s expenditure.

Base Figures

(2009-10)

Final Target

(by 2015)

Current

Perform

ance:

12 months to the

end of June 2011 q

uarter 1

TRA

CK

ING

: Actual

Perform

ance Against

Quarterly Target

Numbers or %

Numbers or %

Actual Notional Quarterly

Target 2

1. Workplace Fatalities 0 0 0 0 ▲

2. New Workplace Injury Claims 88 66 80 84 ▲

3. New Workplace Injury Claims Frequency Rate

17.43% 13.07% 16.23% 16.56% ▲

4. Lost Time Injury Frequency Rate 7.33% 5.50% 7.30% 6.96% ▼

5. New Psychological Injury Frequency Claims 2.17% 1.63% 1.01% 2.06% ▲

6. Rehabilitation and Return to Work

a. Early assessment within 2 days 63.64% 80% 82.28% 80.00% ▲

b. Early intervention within 5 days 100.00% 90% 100.00% 90.00% ▲

c. Days Lost <= 10 days 62.50% 60% 67.57% 60.00% ▲

7. Claim Determination

a. Claims determined for provisional in 7 calendar days

17.31% 100% 18.37% 100.00% ▼

b. Claims determined in 10 business days 58.62% 75% 58.14% 75.00% ▼

c. Claims still to be determined after 3 months

21.59% 3.00% 20.93% 3.00% ▼

8. Income Maintenance Payments for Recent Injuries

a. 2009-10 Injuries (at 21 months development)

$151 360.59 $265 248.03 ▲

b. 2010-11 Injuries (at 9 months development)

$120 739.59 $131 664.05 ▲

Note: 1 For Target 8 the measure is YTD. For Targets 5, 6c and 7c, performance is measured up to the previous quarter to allow for reporting lag.2 Based on cumulative reduction from 2009-10 base number or percentage at a constant quarterly figure.

▲Performance of the measure is at or above target.▼Performance of the measure is below target.

47


Appendices

CONTRACTUAL ARRANGEMENTS

The contractual arrangements entered into by the department in 2010-11 that exceed $4 million and continue beyond one year, including ongoing contracts listed in the 2009-10 annual report, are as follows:

Project description Successful tenderer(s) Year of completion

CISCO Active Devices AlphaWest Services Pty LtdNEC Australia Pty LtdDimension Data Australia Pty Ltd

2010

Sun Microsystems Sun Microsystems Australia Pty Ltd (novated to Oracle) 2010

PABX Maintenance and Support NEC Australia Pty Ltd (formerly NEC Business Solutions) 2010

Mobile Carriage Services Telstra Corporation Ltd 2010

Active Devices (2010) Alphawest Services Pty LtdData#3 Pty LtdDimension Data Australia Pty Ltd Hewlett-Packard Australia Pty Ltd NEC Australia Pty Ltd

2012

Provision of Transaction Services Australia Post 2013

Provision of a Land Administration System Salmat 2019

Manufacture, delivery, testing and commissioning of 25kV Electric Multiple Units (EMU’s)

Bombardier Transportation Aust Pty Ltd 2021

Design and Construction of the Seaford Rail Extension

Thiess-McConnell Dowell JV 2012

Provision of design and construction verification services for the South Road Superway Project

AECOM Australia Pty Ltd 2013

Design and Construction of the South Road Superway

John Holland/Leed Engineering/MacMahon 2013

Provision of Services for a Major Study for Planning, Environmental Impact Assessment and Concept Design for South Road

Kellog Brown & Root Pty Ltd 2013

Routine Maintenance of Roads in the Metropolitan North Region

Fulton Hogan Construction Pty Ltd 2016

Removal, Supply & Installation of Wire Rope Safety Barrier on RN7800 Dukes Highway

SA Guardrailers 2013

48


Appendices

Printers and Photocopiers Canon Australia Pty Ltd(Photocopiers)Fuji Xerox Australia Pty Ltd(Photocopiers)Hewlett-Packard Australia Pty Ltd (Printers)Kyocera Mita Australia Pty Ltd(Printers and Photocopiers)Ricoh Australia Pty Ltd(Printers and Photocopiers)

2011

Client Computing and Server Equipment Acer Computing Aust Pty Ltd (Notebooks)Dell Australia Pty Ltd(Desktop and Notebooks)Hewlett Packard Pty Ltd(Desktops and Servers)

2011

Managed network services Dimension Data Australia Pty Ltd

2012

Mainframe Computing Services HP Enterprise Services Australia Pty Ltd novated fromEDS (Australia) Pty Ltd

2014

Distributed Computing Support Services HP Enterprise Services Australia Pty Ltd novated fromEDS (Australia) Pty LtdCSG Services

2013

Microsoft Microsoft Operations Pty LtdData #3 Ltd

2012

Sun Microsystems Sun Microsystems Australia Pty Ltd novated to Oracle 2013

Electronic Messaging Services Telstra Corporation Ltd 2014

Mobile Carriage Services Telstra Corporation Ltd 2013

Telecommunication Services Panel Voice Carriage and related services (VCS) Data Carriage and Related Services (DCS)

AAPT Ltd (VCS and DCS)Amcom Pty Ltd (DCS)Internode Systems Pty Ltd (DCS)NextGen Networks Pty Ltd Optus Pty Ltd (VCS and DCS)Telstra Corporation Ltd (VCS and DCS)

2014

Novell Master Licence Agreement Novell Inc. 2011

Internet Services Provision Internode Systems Pty Ltd 2012

Threat Management and Protection Services Dimension Data Australia Pty LtdComputer Associates (Pacific) Pty LtdMcAfee Ireland Ltd

2013

PABX Maintenance and support NEC Australia Pty Ltd (formerly NEC Business Solutions) 2010

PABX Services and equipment NEC Australia Pty Ltd (formerly NEC Business Solutions) 2012

Hosting services Panel (Hostworks, Internode, EDS)Adam Internet added to the Panel

2011

Regional Broadband Project (Pt Lincoln, Pt Augusta, Whyalla)

Silk Telecom (ETSA Utilities) 2030

Regional Broadband Project (Pt Pirie, Murray Bridge, Berri)

Internode (Agile) 2033

49


Appendices

CONSULTANCIES

The following table displays the department’s use of consultancies and the nature of work undertaken during 2010-11. The categorisation used for reporting consultancies is under $10 000; $10 001 - $50 000; and above $50 001.

Provider Name Description of work Amount paid $

Under $10,000 Nil

$10,000 to $50,000 Nil

Above $50,000

MBM pl Pty Ltd To review Across Government Facilities Management $244 309.00

Ernst and Young To review Across Government Facilities Management $149 587.00

Total $393 896.00

Note: The total in this table is exclusive of $486 ($394 382) which represents the net difference between the 2009-10 accrual and the actual payment for vendor Rider Levett Bucknall. This vendor did not provide consultancies in the 2010-11 financial year.

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Appendices

OVERSEAS TRAVEL

Information on overseas travel involving Department for Transport, Energy and Infrastructure staff for 2010-11 is presented below.

Total cost to the department includes flight cost, accommodation, conference fees, salary, on-costs etc.

No of employees

Destination/s Reasons for travel Total cost to DTEI $

2 WashingtonLondonBrusselsThe Hague

Young Professionals Tour.Meeting attendance – Federation Internationale de l’Automobile Parliamentary Committee on Transport Safety.Meeting attendance – European Transport Safety Council, Belgian Institute for Road Safety.Meeting attendance – SWOV Institute for Road Safety Research, Netherlands /Adelaide Thinker in ResidenceAttendance at an International Standards Organisation Meeting

18 459.00

1 BerlinLondonBrusselsThe Hague

Meeting attendance – Meeting of ISO PC241 Road Traffic Safety Management Systems Standard (ISO 39001), Federation Internationale de l’Automobile Parliamentary Committee on Transport Safety.Meeting attendance – European Transport Safety Council, Belgian Institute for Road Safety.Meeting attendance – SWOV Institute for Road Safety Research, Netherlands /Adelaide Thinker in ResidenceAttendance at an International Standards Organisation Meeting

11 867.00

1 New Orleans Attendance at International Observer Program Emergency Management (Oil Spill Response)

6 159.00

4 Paris Factory acceptance testing for new Smartcard Ticketing System. 66 068.22

1 Washington Present paper at the Transformational Government Workshop. 5 622.10

1 Kuala Lumpur Attendance World Road Association Conference. 3 976.00

1 Montreal Attendance World Road Association Conference 5 411.00

1 Lisbon Attendance at the sixth World Road Association Technical Committee Management of Road Infrastructure Assets.

4 939.83

1 Johannesburg Attendance at the seventh World Road Association Technical Committee Management of Road Infrastructure Assets.

5 850.96

1 St Louis Attendance at the American Association of State Highway & Transportation Officials Joint Subcommittee meeting as a keynote speaker.

3 500.00

1 UK & Europe Study and evaluation of good practice various transit-oriented development and urban regeneration sites, rail and urban cycle ways and visit to tramway depot to view on-board ticketing system.

20 584.00

1 Hong Kong, London, Cambridge

Meeting with Commissioner of Taxation for Hong Kong.Meetings with SA Deputy Agent General in London.Commonwealth Heads of Valuation Agencies Conference (CHOVA)

23 858.66

1 Singapore Attendance and presentation at FutureGov summit, focusing on how government can enhance e-government effectiveness

2 449.29

Total 178 745.06

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Appendices

ACCOUNT PAYMENT PERFORMANCE 2010-11

Treasurer’s Instruction 11 Payment of Creditors’ Accounts requires public authorities to report to the Under Treasurer on the extent to which creditors’ accounts are paid by the due date on a monthly basis. The following table provides this information for 2010-11.

Particulars Number of accounts paid

Percentage of accounts paid

(by number)

Value in $A of accounts paid

Percentage of accounts paid

(by value)

Paid by due date* 218 525 88.5% 3 099 046 781 88.6%

Paid late, within 30 days of due date 20 380 8.3% 207 879 316 5.9%

Paid late, more than 30 days from due date

7 898 3.2% 189 912 916 5.4%

* The due date is defined under section 11.7 of Treasurer’s Instruction 11 Payment of Creditor’s Accounts. Generally, unless there is a discount or a written agreement between the public authority and the creditor, payment should be within 30 days of the date of the invoice or claim. Some agencies receive invoices significantly later than the invoice date, due to supplier invoicing processes. Agencies may choose to report against the date the invoice is first received rather than the date of invoice.

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Appendices

URBAN DESIGN CHARTER

The key principles of the Urban Design Charter are an integral part of the planning and design process for building projects undertaken by DTEI in conjunction with the lead government agency.

Building Management Division works in partnership with government agencies and private sector professional service contractors to plan, design and deliver building projects that meet community needs, reflect good urban design practice and achieve positive outcomes for government and the community.

Building projects currently being designed, and recently completed, incorporate good design principles including specific attention to government policy for environmentally sustainable development, art in public places and safe work practices. Projects include attention to community consultation, as well as collaboration, cooperation and alliances with local government and the private sector to better meet government’s strategic priorities and community needs.

‘Our buildings, our communities’ developed by DTEI continues to articulate the objectives and principles for public building construction procurement. It complements the Urban Design Charter by drawing attention to the importance of good buildings, ethical, transparent and fair procurement processes and meeting the objectives of South Australia’s Strategic and Infrastructure Plans.

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Appendices

GREENING OF GOVERNMENT OPERATIONS

The Greening of Government Operations (GoGO) Action Plan was approved by Cabinet in February 2006 to provide the implementation framework for South Australian Government agencies to progress greening programs. The GoGO plan builds on the Government Energy Efficiency Action Plan and commits agencies to achieving eight strategic milestones within specified timeframes. The milestones are identified below.

In June 2007 the DTEI Green Plan — response to the Greening of Government framework was approved by the Chief Executive.

The following reports on the progress against each of the milestones set in the Cabinet endorsed GoGO Action Plan:

GoGO Action Plan Milestones DTEI Progress

M1 - Established Chief Executive ‘Statement of Commitment to greening of agency operations’.

A Greening of Government Operations (GoGO) commitment statement was released by the Chief Executive on 28 June 2006 and circulated to Executive and the DTEI staff.

M2 - Allocated resources to set up governance and initiate internal review.

A DTEI GoGO working group was established in July 2006. The working group, which includes representatives from the DTEI Divisions, assists in raising awareness of the plan and preparing an annual report on the progress.

M3 - Completed initial review of environmental impacts and determined priorities and allocated resources

Completed in 2006.

M4 - Set performance goals / internal targets (informed by SA’s Strategic Plan targets and / or other targets agreed by Government)

DTEI’s Green Plan sets performance targets and associated actions for each GoGO Action Plan priority area.

M5 - Approved agency Implementation Plan and Communication Plan

DTEI’s Green Plan was approved by the Chief Executive in June 2007.

M6 - Reported on status / progress in reaching performance goals / targets

Reporting on implementation of the plan is undertaken annually.

M7 – Initiated agency Implementation Plan There is on-going implementation of DTEI’s Green Plan.

M8 - Undertaking ongoing measuring, monitoring, reporting and, continuous improvement of performance

Reporting on implementation of the plan is undertaken annually.

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Appendices

Highlights of DTEI’s GoGO achievements for 2010-11 are:

Energy Management

Private office building owners seeking new or lease renewals are required to disclose the National Australian Built Environment Rating System (NABERS) Energy rating of the base building. Currently 49 per cent or about 98 000 m2 of the Government’s leased accommodation in the CBD has an energy baseline rating. Owners of buildings without a rating are obliged to organise an assessment.

Preference is given to negotiating building leases that offer a 5.0 Star NABERS Energy rating. City Central Tower 1 is the only DTEI building lease with a 5.0 Star NABERS Energy rating. The Education Centre has 4.5 stars; State Administrative Centre, Wakefield House and 77 Grenfell Street 4.0 stars; and Roma Mitchell House and Citi-Centre 3.5 stars.

DTEI as a member of the national City Switch Program, Building Management Division aims to achieve a 4-star or higher accredited NABERS Energy tenancy rating for its tenancy at 211 Victoria Square, Adelaide.

Water Conservation and Wastewater Management

National Australian Built Environment Rating System (NABERS) Energy and Water Audits have been undertaken on approximately 75 per cent of all government owned office space.

Cooling towers were replaced at the Education and State Administration Buildings with modern water and energy efficient technology.

Water Sensitive Urban Design treatments continue to be installed on recent infrastructure projects including rail station upgrades for the rail revitalisation project.

Waste Management

Operational Waste Management arrangements have been initiated at a range of office locations which has reduced waste to landfill, improved recycling and provided a more detailed waste reporting capability. The contract was expanded to include Roma Mitchell House from July 2010, improving the diversion to landfill by another 422 tonnes.

Use of recycled material and reuse of waste material is undertaken on infrastructure projects where feasible. The South Road Superway project is stockpiling excess material for future projects: 46 000 m3 at the Port Wakefield Road stockpile site and approximately 16 000 m3 at the Roberts Lane site. Over 3 000 m3 of recycled asphalt planings was used to create the base pad at the Francis Road stockpile site and 982 m3 of Waste Fill was reused in constructing the new Sunnybrae Pony Club.

Approximately 25 000 sleepers have been sent to Adelaide Mulch where they are stockpiled for reuse on various road projects. 171 tonnes of sleepers were sent to Adelaide Brighton Cement to be used as alternative fuel. The sleepers were processed by Resource Co and mixed with other wastes to provide ‘bricks’ for use within their kilns.

Advancement in e-business systems and increased take-up by suppliers continues to reduce paper usage in DTEI and the transactional processes of businesses.

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Appendices

Built Facilities (Green Building) Management

From November 2010 future National Australian Built Environment Rating System Energy ratings of all Government-owned office buildings >2 000 m2 will be required for all buildings affected by the new Council of Australian Governments Mandatory Disclosure Policy. DTEI has contributed to the development of a National Green Leasing Policy. A toolkit comprising green leasing templates, guidance notes and fact sheets is currently being developed.

Travel and Fleet Management

Currently 73 per cent of the DTEI Fleet is using low emission fuels and 83 per cent of vehicles currently on order will use low emission fuels. This exceeds the State target for vehicles using low emission fuels. The move of staff from Walkerville building to Grenfell Street resulted in an increase in employees using active modes for their work commuting journeys.

A substantial number of State Government occupied Adelaide CBD buildings offer secure bicycle storage and shower facilities. Now included are the ANZ Building11 Waymouth Street; Roma Mitchell House; 211 Victoria Square; 77 and 101 Grenfell Street and the Norwood Office.

The Guideline: DTEI Bicycles for Work Related Travel which encourages cycling for short (under five kilometres) work related journeys are now operational. The department now has bicycles at various sites available for work travel.

The department continued to rollout the Service SA Virtual Contact Centre places across the metro and regional locations, including the APY Lands, which allow staff to be located closer to home and reduce travel to work.

eGovernment introduced a new smart-phone application for employees and customers to process transactions online, which will reduce the need for travel.

Green Procurement

Procurement processes for major capital works including project documentation for engagement of professional services and building contractors, includes environmental pre-qualification criteria and ecologically sustainable development design guides on planning, design and delivery of buildings to include environmental considerations.

Human Resources

The department actively staff awareness of the DTEI Green Plan and its objectives.

Administrative Policies and Guidelines

The DTEI Green Plan provides a framework and is supported by a range of environmental guidelines and policies. This framework is utilised by the department through its procurement practices and during project development whereby environmental criteria and considerations are embedded in the operations of the department.

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Appendices

ENERGY EFFICIENCY ACTION PLAN REPORT

Agencies are required to report their performance against annual energy efficiency targets under the government’s Energy Efficiency Action Plan. The plan defines efficiency measures for new buildings and major refurbishment projects and incorporates energy efficiency practices into maintenance programs and procurement policies. The plan links to SASP target T3.13 to improve the energy efficiency of State Government buildings by 25 per cent from 2000-01 levels by 2014.

Summary of DTEI’s energy usage, energy expenditure and greenhouse gas emissions, 2000-01 and 2010-11

Energy Use (GJ)

Energy Expenditure ($)

GHG Emissions (Tonnes CO2)

2000-01 Energy- Facilities (DTEI and across government)

Facilities - Electricity 130 053 - 34 724

Facilities - Gas 31 542 - 1 631

Total Energy - Facilities 161 595 - 36 355

2010-11 Energy - Facilities (DTEI and across government):

Facilities - Electricity 148 142 5 717 605 34 978

Facilities - Gas 34 768 8 988 2 146

Total Energy - Facilities 182 910 5 726 593 37 124

2010-11 Energy - Facilities (DTEI occupied sites only):

Facilities - Electricity 27 501 1 446 465 6 493

Facilities - Gas 572 8 988 30

Total Energy - Facilities 28 073 1 455 453 6 523

Notes:1. Refinements to the scope of DTEI’s reporting of energy cost and consumption have been made for the

2010-11 reporting period.

2. DTEI now reports its cost and consumption of energy for sites occupied by DTEI staff (predominantly offices; also some industrial facilities) only.

3. Previously, DTEI had reported cost and consumption of energy on sites it managed as the government’s property portfolio manager.

4. Assumptions have been made to project full financial year expenditure and energy usage due to incomplete invoices received to date.

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Appendices

DISABILITY ACTION PLAN

Promoting Independence – Disability Action Plans for South Australia provide a framework of action or agencies to meet the requirements of the Disability Discrimination Act 1992 (Cwlth) and the Equal Opportunity Act 1984 (SA).

Below is the department’s report of the progress of the six outcome areas outlined in Promoting Independence.

1. Ensuring facilities and services are accessible to people with disabilities

The department continues to upgrade facilities providing access for all. The relocation of staff from Walkerville to 77 Grenfell Street and other newly refurbished areas has greatly improved access. New facilities being built as part of the $2.6 billion investment in public transport are accessible to people with disabilities. 2. Information on services and programs are accessible and inclusive

The department is committed to providing printed and online information that is accessible to everyone who uses its services and programs. For example, during the development of the new public transport timetable format, user groups and disability service and training providers were consulted with. 3. Disability Awareness and Discrimination Training

Disability awareness training is established within the department. New employees undertake online training during induction and resources are available on the department’s intranet. In many cases, frontline staff training includes presentations by disability groups. 4. Consultation with people with disabilities

The department’s Transport Accessibility Advisory Group provides input into the design, delivery and continuous improvement of our services and infrastructure. 5. Ensuring portfolios meet requirements of DDA and EOA

Regular communication with project directors and staff ensures awareness of, and compliance to, the Disability Discrimination Act 1992 (Cwlth) and the Equal Opportunity Act 1984 (SA). Holding a DDA compliance review is a requirement at each stage of a major infrastructure design process. 6. Increasing the rate of employment of people with a disability (SASP Target 6.22)

The department’s Workforce Plan for 2011-2015 requires reporting on progress made against employment measures. The target 6.22 is included in the ‘Attracting the People We Need’ strategy summary.

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Appendices

REPORTS FROM THE REGISTRAR OF MOTOR VEHICLES

Information from the department’s 2009-10 Annual Report has been provided as a reference to this year’s Annual Report.

Vehicles securities register

The Vehicles Securities Register provides a means of identifying motor vehicles that are the subject of financial interests as defined under the Goods Securities Act 1986. A fee is charged for each interest registered and for each certificate issued to prospective purchasers of motor vehicles.

In accordance with section 15(3) of the Goods Securities Act, the following information is provided for the period 1 July 2010 to 30 June 2011:

> the total amount credited to the Highways fund was $459 235

> the cost to administer the provisions of the Goods Securities Act during this period was $210 799

> no fees were paid to other jurisdictions for the exchange of vehicles securities data

> there was no compensation payment made during the 12 month period ending 30 June 2011 as a result of a court order

> as at 30 June 2011 the net amount credited to the Highways Fund was $248 436 taking the cumulative balance credited to the fund to $5 249 484.

Revenue collected under the Motor Vehicles Act and by administrative arrangement

2009-10(million)

2010-11(million)

Registration Charges $295.46 $317.98

Drivers Licence Fees $35.07 $35.57

Sundries and Commissions $17.12 $16.98

Special Plates $4.87 $5.25

General Plates (Administration fee) $4.12 $4.09

TOTAL $356.64 $379.87

Note: Sundries include revenue for Rider Safe, Examiners Courses, Tow Trucks, Driver Intervention, Sale of Information and Administration Fees on Federal Registration. Commissions include Motor Accident Commission, Emergency Services and Courts.

Revenue collected under the Motor Vehicles Act and dispersed to other agencies

2009-10

(million)

2010-11

(million)

Stamp Duty $210.33 $207.38

Third Party Insurance $521.91 $586.05

Federal Registrations $7.25 $8.07

Emergency Services Levy $30.22 $31.27

TOTAL $769.71 $832.77

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Appendices

Vehicles registered as at 30 June 2011

Vehicles by Type 2010 2011 +/- change

Cars 725 713 730 419 0.65%

Station Wagons 233 895 245 466 4.95%

Panel Vans 35 757 35 900 0.40%

Utilities 122 081 128 678 5.40%

Trucks 43 477 43 627 0.35%

Prime Movers 7 292 7 495 2.78%

Other Commercial 12 457 12 924 3.75%

Commercial Trailers 26 218 26 875 2.51%

Buses 4 189 4 252 1.50%

Tractors 31 560 31 782 0.70%

Motor Cycles 40 900 41 675 1.89%

Caravans 37 600 39 343 4.64%

Trailers 237 092 242 816 2.41%

Others 14 479 14 693 1.48%

Total Vehicles 1 572 710 1 605 945 2.11%

Driver’s licences registered as at 30 June 2011

Class 2010 2011 +/- change

C 965 694 972 601 0.72%

LR 21 067 21 793 3.45%

MR 39 780 40 065 0.72%

HR 59 056 58 788 -0.45%

HC 40 389 39 487 -2.23%

MC 8 936 9 281 3.86%

R 152 194 151 550 -0.42%

R ‘Date’ 15 543 14 907 -4.09%

Total Licence Holders* 1 134 691 1 141 912 0.64%

* Total licence holders are not the sum of individual classes. For example a licence holder with two classes of licence such as C, R and will be included in the C and R classes. The figures also include the licence types Full, P1, P2, Probationary and Learners.

Rights of Review and Appeal

Section 98Z of the Motor Vehicles Act 1959 ‘Rights of Review and Appeal’ enables a person aggrieved by certain decisions of the Registrar of Motor Vehicles to apply for an internal review of the decision. If a person is dissatisfied with the outcome of a review, section 98ZA provides the person with a right of appeal to the District Court.

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Appendices

Reviews and appeals under s98Z of the Motor Vehicles Act 1959

2009-10 2010-11

Total number received* 8 51

Confirmed 5 27

Varied 0 1

Set Aside 0 15

Court Appeal 0 0

Pending 0 3

Not Eligible to seek Review 1 3

Application not proceeded with 2 2

*The number of reviews have increased in the 2010-11 financial year due to the introduction of High Powered Vehicle Restrictions for provisional licence holders.

Accident towing and investigations

During the past financial year, the 40 towing services registered to operate on the Accident Towing Roster Scheme performed 12 068 accident tows on behalf of the public within the Declared Area (greater metropolitan Adelaide).

E-Commerce

Transactions performed electronically continued to increase in popularity during 2010-11. BPAY View was added to the range of EzyReg transactions and a new mobile phone application was also introduced.

Overall 1.29 million payments were made using the internet, an increase of 21 per cent and transactions performed by EzyReg delegates rose by 16.38 per cent to 135 540.

Registration renewals were the most popular transaction performed electronically in 2010-11. Of the 2.92 million registration renewals paid in 2010-11, 1.14 million (39 per cent) of registration renewals were paid online, an increase of 17.77 per cent on 2009-10. Interactive Voice Response transactions were down slightly. 261181 were paid by telephone, down 5.17 per cent.

860 000 registration renewals were paid at a Service SA customer service centre, a decrease of 11 per cent on 2009-10.

Online licence renewals are also proving to be very popular, with 28 per cent of licences renewed online in 2010-11.

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Appendices

REPORTING AGAINST THE AIR TRANSPORT ACT 2002

The following information is provided pursuant to section 19 of the Air Transport (Route Licensing-Passenger Services) Act 2002 (the Act).

Operation and Administration of the Act in 2010-11

Adelaide-Port Augusta was the only route subject to a Route Service Licence during Financial Year 2010-11. This route is marginally viable and licensed in accordance with s5(3) of the Air Transport (Route Licensing-Passenger Services) Act 2002 (the Act) “…to encourage an operator or operators of air services to establish, maintain, re-establish, increase or improve scheduled air services on the route.”

Sharp Aviation Pty Ltd, trading as Sharp Airlines, is the licence holder and operated in accordance with its licence conditions throughout the period.

The declaration of this route expired on 31 December 2010. A new declaration was made on 18 November 2010 pursuant to s5(1) of the Act for the period 1 January 2011 until 31 December 2013, and a new licence issued pursuant to s12(1) of the Act to Sharp Aviation Pty Ltd for the period of the declaration.

Sharp Aviation Pty Ltd withdrew two weekly evening return flights from 7 March 2011 and a third from 27 April 2011 due to a reduction in patronage, leaving eleven weekly return flights scheduled. This action required the concurrence of the Minister for Transport under condition 8 of Sharp Aviation Pty Ltd’s Route Service Licence, which was duly granted on 8 May 2011.

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Appendices

REPORTING AGAINST THE PASSENGER TRANSPORT ACT 1994

Patronage in metropolitan Adelaide

DTEI administers the Passenger Transport Act 1994 and Regulations by planning, regulating and funding land based public transport services across South Australia in accordance with the Act. The department oversees the provision of public transport services by bus, train and tram, taxi and hire car.

Public transport services in Adelaide are provided through contracts administered by DTEI and include three private sector bus providers. The Rail Commissioner (formerly TransAdelaide) operates all rail and tram services.

DTEI also administers public transport services in regional South Australia which include regular route services (country bus services), provincial city services, community passenger networks, integrated transport plans, special medical-related services and dial-a-ride services.

For the 2010-11 year, metropolitan public transport patronage has seen: > initial boardings on the public transport system decrease by 2.2 per cent

> transfer boardings on the public transport system decrease by 8.1 per cent

> total patronage, including initial boardings and transfers, decrease by 3.6 per cent across the Adelaide Metro network in 2010-11

> there has been a cumulative growth in patronage of 19.4 per cent since the introduction of Adelaide Metro in April 2000.

Closures of both the Gawler rail line (June to October 2010) and the Noarlunga rail line (February to July 2011) for rail revitalisation works have been a key contributing factor to the decline in patronage for the year.

Service improvements such as the introduction of through-running services implemented on the bus network has eliminated the need for passengers to transfer from one service to another to traverse the Adelaide metropolitan area, and has resulted in a decline in the total transfer boardings reported. This initiative has significantly improved the quality of public transport services for those passengers needing to travel across metropolitan Adelaide without the need to take multiple services.

Adelaide Metro boardings 2010-11 (millions)

Initial boardings by mode:

Year Bus Tram Train Total initial boardings

2010-11 39.844 2.628 8.778 51.250

Initial boardings by passenger type

Year Regular Concession Other Total initial boardings

2010-11 16.285 33.620 1.345 51.250

Initial boardings by ticket type

Year Singletrip Daytrip Multitrip Other Free Total initial boardings

2010-11 8.672 1.338 35.279 5.962 51.250

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Appendices

Special event services

The department assisted with passenger transport for special events including the Royal Adelaide Show, New Year’s Eve, Clipsal 500, WOMADelaide, Tour Down Under, Christmas Pageant, City Bay Fun Run and ANZAC Day. Temporary bus route changes, bus stop, bus parking zones and taxi stands were established to ensure passenger transport needs were met sufficiently and that public transport to these events ran smoothly.

The 2010-11 AFL football season saw the continued successful running of the SA Lotteries Footy Express. Up until the end of June 2011, approximately 126 000 people had used the service, representing on average approximately 20 per cent of the AAMI stadium attendance each game.

After midnight services

The After Midnight bus service operates on Saturday nights as a regular Metroticket service. Total Patronage for After Midnight services decreased by 8.7 per cent in 2010-11 when compared with 2009-10.

Adelaide free services

The Adelaide Free services provide free travel for customers in the central city area. The City Loop service (99C) travels around the city taking in many of Adelaide’s attractions. Adelaide Free buses are fully accessible and powered by environmentally friendly compressed natural gas. The Adelaide Free bus service complements the popular free Terrace-to-Terrace tram service running from South Terrace to the Entertainment Centre.

Regional services

The department regulates and contributes to funding transport services in some regional areas and fosters regional transport initiatives that provide collective transport solutions identified through extensive community consultation and detailed transport studies.

Regular route services operate across regional SA and link major centres in South Australia and Adelaide. Services operate in the Barossa, Murray Mallee, Mid North, Upper North, Far North, Riverland, Eyre, South East and Fleurieu regions.

Integrated transport services operate in the Coorong District Council, Karoonda East Murray District Council, Southern Mallee District Council, Mid-Murray District Council, Southern Yorke Peninsula, Tatiara, Gawler, the Eastern Riverland, the Upper North, the Mid North and Mount Barker.

Special (medical) services also operate in a number of regions that provide accessible, door to door services for people unable to access conventional public transport to travel to medical appointments. These services operate in the Murray Mallee, Yorke Peninsula, Upper North and Mid North.

Based on data provided by country bus operators, country bus patronage for 2010-11 was approximately 905 318, compared to 996 604 in 2009-10, a decrease of 9.2 per cent.

Provincial city bus services

Regular passenger services also operate in South Australia’s provincial cities, namely Port Lincoln, Whyalla, Port Augusta, Port Pirie, Murray Bridge and Mount Gambier.

Based on data provided by provincial city bus operators, patronage for 2010-11 was approximately 452 216, compared to 459 293 in 2009-10, a decrease of 1.5 per cent.

Alternate services during major rail projects

Substitute bus services have been provided during the Gawler, Noarlunga and Outer Harbour Rail Revitalisation program works. These were contracted by Expression of Interest to the Adelaide Metro providers with a key task of minimising the disruption to customers during major rail works.

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Appendices

From 6 June 2010 the first stage of the Gawler line upgrade commenced, requiring substitute buses to operate between Mawson Interchange and a purpose-built temporary interchange at Adelaide Railway Station.

The major upgrade of the Noarlunga Centre to Oaklands station section of track commenced on 6 February 2011 with substitute buses operating between Noarlunga Centre and Oaklands station which was used as a temporary interchange with passengers transferring to rail.

These substitute bus services were generally well received and there was an increase in Adelaide Metro InfoLine, website and face-to-face transactions as customers sought information on these services.

Complaints, commendations and submissions

This section established for the purpose of the Act reports on the number and nature of complaints, commendations and submissions made to the Minister by members of the public.

Feedback on public transport

The department welcomes feedback from customers about passenger transport services and provides multiple opportunities through the Adelaide Metro website, Adelaide Metro InfoLine and InfoCentre, and via social media on Facebook and Twitter. The level of complaints received represented 0.015 per cent of total public transport patronage (initial boardings and transfers) in the 2010-11 financial year. Further details on feedback received are provided below.

Feedback 2009-10 2010-11

Commendations 472 538

Suggestions 556 306

Complaints

Service changes and service quality 5 696 6 338

Punctuality 2 031 2 074

Fares and ticketing 393 726

Passenger comfort 293 389

Other 344 446

Total complaints 8 757 9 973

Feedback on taxi and small passenger vehicle servicesThe department receives complaints and commendations regarding taxis and small passenger vehicles. Complaints may lead to disciplinary action being taken if a breach of the regulations under the Act is found to have occurred. Total taxi complaints presented in the table below represent 0.013 per cent of the estimated eight million journeys provided a year.

Feedback 2009-10 2010-11

Commendations 26 17

Complaints 1 386 1 086

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Appendices

Waiting times

The taxi centralised booking services reported that the average waiting time for general taxis in metropolitan Adelaide for 2010-11 was 9.6 minutes during the day (6.00 am to 6.00 pm), which represents an increase compared to 2009-10 of 8.3 minutes. At night (6.00 pm to 6.00 am) the waiting time was 11.6 minutes which is also an increase compared to 2009-10 of 10.8 minutes. These figures include waiting times for phone-booked, hailed and taxi rank trips and meet the prescribed waiting time, as stated in the conditions for accreditation, of 12 minutes.

There are currently 950 active general licenses operating in metropolitan Adelaide. During April 2011, the department tendered for the sale of 18 general taxi licences which will represent an increase in the general taxi fleet of 1.89 per cent.

Access taxis

For the 2010-11 financial year 87 per cent of Access taxi passengers were picked up within 13 minutes, a minor decrease compared to the previous year where the number of passenger pick ups within 13 minutes was 88 per cent. The number of Access taxi passengers picked up within 30 minutes has averaged 98 per cent, remaining consistent with the result achieved the previous year.

An additional seven general taxi licences with special conditions (accessible taxis) were released through sale by tender in April 2011. This will expand the Access taxi fleet bringing the total wheelchair accessible vehicles to 97, an increase in the accessible fleet of 7.7 per cent, and represents 9.1 per cent of the total taxi fleet.

Passenger Transport Standards Committee

The Passenger Transport Standards Committee (PTSC) is a statutory committee established under the Passenger Transport Act responsible for exercising disciplinary powers under Part 4, Division 5 of the Act, and to exercise or perform such other powers or functions as may be conferred on the PTSC by the Minister from time to time. In 2010-11 the PTSC has met on 104 occasions and considered 307 matters, including:

> 114 accreditation applications

> 190 disciplinary matters

> 2 vehicle age limit exemption applications

> 1 dispute resolution.

Of the 190 disciplinary matters, the PTSC suspended the accreditation of 94 accredited persons for a period of time and permanently disqualified 30 persons from holding accreditation under the Act.

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REPORTING AGAINST THE CARERS RECOGNITION ACT 2005

The Carers Recognition Act 2005 requires the Department for Transport, Energy and Infrastructure to report on action taken to comply with the requirements of section 6 of the Act:

> ensuring its officers, employees or agents have an awareness and understanding of the SA Carers Charter

> taking action to reflect the principles of the charter in the provision of relevant services

> consulting with carers and organisations that represent carers, particularly in relation to policy or program development, or strategic or operational planning, relevant to carers and the persons they care for.

Carers are defined under the Act as the family and friends who provide ongoing care or assistance to someone who has a disability, or a chronic illness including a mental illness, or who is frail. Carers include members of the South Australian community who are our customers as well as employees of DTEI.

As lead agency for the implementation of the Carers Recognition Act, the Department for Families and Communities requires all agencies to address a number of questions to enable them to assess progress.

Human Resource Reporting

1. Legislated Obligation 1:

There is a system to ensure all management, staff and volunteers have an awareness and understanding of the Carers Charter.

1.1 The system is documented Yes

Evidence

DTEI’s operating procedures set out the responsibilities of managers to assist employees to meet their caring responsibilities and provide a range of options to employees, including family carer’s leave, flexible hours, flexible leave arrangements and access to special leave.

1.2 The system is implemented Yes

Evidence

Members of the Corporate Leadership Group have been asked to ensure that managers and employees are aware of their rights and responsibilities. An online carers awareness training program for all employees has been developed and is available through the human resources intranet site. This is a mandatory part of the DTEI corporate induction program for all new employees to DTEI. All divisions report against the requirement under the Carers Charter as part of the annual reporting process.

1.3 The system is communicated Yes

Evidence

Information on the Carers Charter and associated policies is provided to employees and managers through the human resource intranet site. An online carers awareness training program is a mandatory component of the corporate induction program for all new employees.

1.4 The system is monitored and evaluated Preparing

67


Appendices

Evidence

Completion of the corporate induction package (including the online carers awareness training) is monitored. Questions relating to the ability of employees to access flexible working arrangements are included in employee climate surveys.

Rating

Please rate the extent to which you think your division has achieved Legislated Obligation 1

80-100% 60-80% 40-60% 20-40% 0-20%

Areas for Improvement to the system for Legislated Obligation 1

Monitoring and evaluation of employee awareness and understanding of the Carers Charter.

Activities the division has worked on in this reporting period that demonstrates good practice against Legislated Obligation 1

No strategies additional to those reported previoulsly have been developed or implemented during 2010-11.


There is a system to ensure appropriate consultation with carers, or persons or bodies that represent carers, in the development of strategic and business plans and policies and procedures


Evidence

There is a system to ensure consultation with carers, or persons or bodies that represent carers, in the development of strategic and business plans and policies and procedures.


EvidenceReponsibility of Corporate Leadership Group and individual Executive Directors.


Evidence

Documented consultation processes are in place (e.g. DTEI Consultative Forum).

2.4 The system is monitored and evaluated Yes

Evidence

Feedback mechanisms are in place.

Rating

Please rate the extent to which you think your agency has achieved Legislated Obligation 2

80-100% 60-80% 40-60% 20-40% 0-20%


Evaluation of feedback mechanisms for effectiveness for carers.

Activities the division has implemented in this reporting period that demonstrates good practice against Legislated Obligation 2

No strategies additional to those reported previoulsly have been developed or implemented during 2010-11.


There is a system to ensure the principles of the Carer Charter are reflected in divisional practices.

68


Appendices


Evidence

Incorporated in human resource operating procedures, online training program and corporate induction program.


Evidence

Corporate HR has set the framework for divisions to work within (endorsed by the Corporate Leadership Group). Individual divisions are responsible for implementing these policies at a divisional level and reporting back on this through the annual reporting process.


Evidence

Through the human resource operating procedures and intranet, training program and corporate induction.

3.4 The system is monitored and evaluated No

3.5 List evidence and actions in this reporting period against each of the principles within the Carers Charter *

Carers have a choice in their caring roleAction

Plan for action No action and no Plans

Evidence

Supported through the information and policies/procedures provided through the human resource intranet site, training program and corporate induction. Additional assistance is available through the employee assistance program, which is also available to the families of employees.

Carers health and well being is critical to the communityAction

Plan for action No Action and no Plans

Evidence

Supported through the information and policies/procedures provided through the human resource intranet site, training program and corporate induction.

Carers play a critical role in maintaining the fabric of the community Action


Evidence


Service providers work in partnership with carersAction


Evidence

Services provided through external Employee Assistance Program provider for carers and their families. This principle is supported through the involvement of Carers SA which represents carers on the Transport Accessibility Advisory Group, which provides advice on a wide range of matters, including:

1. consideration of policy initiatives2. the development and review of DTEI’s Disability Action Plan3. strategic planning for disability service provision across the Transport, Energy and Infrastructure portfolio.

Carers in Aboriginal and Torres Strait Islander communities need specific consideration

ActionPlan for action No Action and no

Plans

Evidence

Assistance is also provided to Aboriginal employees who are carers by DTEI’s Aboriginal Cultural Consultant.

69


Appendices

All children and young people have the right to enjoy life and reach their potential Action


Evidence


Resources are available to provide timely, appropriate and adequate assistance to carers Action


Evidence


Rating


80-100% 60-80% 40-60% 20-40% 0-20%


Ensuring a continued focus on the principles of the Carers Charter in all aspects of strategy and policy development and implementation.

Service delivery reporting

The South Australian community, including organisations who represent carers, are provided with a one-stop contact point for government information, products and services through www.sa.gov.au

The department convenes the Transport Accessiblity Advisory Group (TAAG), which meets regularly with South Australian peak body groups for people with disability, their advocates and carers. TAAG consults on implementation, operation and evaluation of services, facilities and infrastructure initiatives. Representation includes Carers SA, the Disability Complaints and Advocacy Service and Physical Disability Council of SA (who include the concerns of carers for people with disabilities). TAAG also provides advice on the development and review of DTEI’s Disability Action Plan and strategic planning for disability service provision across DTEI.


There is a system to ensure all management, staff and volunteers have an awareness and understanding of the Carers Charter


Evidence

The department provides access to documentation related to the Carers Recognition Act and SA Carers policy through the departmental intranet site.


Evidence

The department’s obligations are assigned and meet the requirements of carers in providing public transport.


70


Appendices

Evidence

The Common Internet Site for government provides the South Australian community a one-stop contact point for government information, products and services. Information regarding Carers Charter is provided on the site, located at www.sa.gov.au. The site also provides information regarding:

> The Office for Carers

> Carers Charter

> The Carers Recognition Act

> Carers Payment and Allowance

> Information for Young Carers

> Information for Service Providers

> Help for Carers

> The Carers Association of SA

> Carer Support Australia


Rating


80-100% 60-80% 40-60% 20-40% 0-20%

Activities the division has worked on in this reporting period that demonstrates good practice against Legislated Obligation 1

The Plus One Free Companion card provides assistance to people who cannot travel independently - due to a physical mobility, cognitive, sensory or communication impairments - by enabling them to access to public transport with the assistance of a companion/carer.


There is a system to ensure appropriate consultation with carers, or persons or bodies that represent carers, in the development of strategic and business plans and policies and procedures


Evidence

Carers SA are represented by Transport Accessibility Advisory Group and provide advice to the department.


Evidence

Through Carers SA and Transport Accessibility Advisory Group


Evidence

Through Carers SA and Transport Accessibility Advisory Group


71


Appendices

Rating


80-100% 60-80% 40-60% 20-40% 0-20%


There is a system to ensure the principles of the Carer Charter are reflected in divisional practices.

3.1 The system is documented No

Evidence

Service SA develops services that are inclusive of the needs of all South Australians


EvidenceThe department’s Disability Discrimination Act and Transport Accessibility Advisory Group obligations are appropriately assigned.


Evidence

Service SA manages the Common Internet Site for government, which provides the South Australian community, a one-stop contact point for government information, products and services. Information regarding Carers Charter is provided on the site, located at www.sa.gov.au The site also provides information regarding:

> The Office for Carers

> Carers Charter

> The Carers Recognition Act

> Carers Payment and Allowance

> Information for Young Carers

> Information for Service Providers

> Help for Carers

> The Carers Association of SA

> Carer Support Australia


Activities the division has implemented in this reporting period that demonstrates good practice against Legislated Obligation 3

The department is working with Department of Treasury and Finance to streamline the registration of new vehicles for service providers in the Carer’s industry in accordance with principles of the Carers Charter.

3.5 List evidence and actions in this reporting period against each of the principles within the Carers Charter

Carers have a choice in their caring role Action Plan for actionNo Action and no

Plans

Carers health and well being is critical to the community Action Plan for action No Action and no Plans

72


Appendices

Carers play a critical role in maintaining the fabric of the community

Action No Action and no Plans

Service providers work in partnership with carersAction

Evidence

Carers SA has membership in TAAG.

Carers in Aboriginal and Torres Strait Islander communities need specific consideration

Action Plan for action No Action and no Plans

All children and young people have the right to enjoy life and reach their potential

Action Plan for actionNo Action and no

Plans

Resources are available to provide timely, appropriate and adequate assistance to carers

Action Plan for action No Action and no Plans

Rating


80-100% 60-80% 40-60% 20-40% 0-20%

73


FINANCIAL STATEMENTS