department leadership teams involving everyone in the plan on a page! november 17, 2009
TRANSCRIPT
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Department Leadership Teams
Involving Everyone in the Plan on a Page!
November 17, 2009
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Logistics and Housekeeping
Rest RoomsFire ExitsLunchMaterials
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Two Objectives
1.) Make the department work better
2.) Make the department a better place to work
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Create Your Workgroup Map
(YourDepartment)
(Workgroup) (Workgroup) (Workgroup)
Think of job-alike
categories
Groups will create
SMART goals
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Technology Department
Networking Training
Tele-communication
Web Services
Help Desk/Technical Support
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Introductions
Department –Name- Work Group-
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To reach the desired stateAlignment to Strategic PlanShared leadershipCollaborative Problem Solving Improved efficiency
and effectiveness
Why Department Leadership Teams?
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Random Acts of ImprovementAim of the Division
Goals and Measures
Aim of theDivision
Aligned Acts of Improvement
Goals and Measures
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April 23, 2009Planning for 2009-10
Update your Plan on a PageReview mission and goals Add SMART
goals if appropriateHave updated copies ready for distribution
in the fall In the fall, Be ready to answer the question
– how will your Plan on a Page drive improvements in your department
Revive your data display
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Outcomes/Purpose Develop collaborative leadership skills Utilize the department “plan on a page” to drive
improvements Create SMART goals for the department Develop an implementation plan to accomplish
department goals Track progress toward department SMART goals
through quality tools and data displays when possible
Use continuous improvement processes & tools
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Agenda for today
Outcomes for Department Leadership Teams
Key Initiatives for 2009-10DistrictEach department (Discuss & Report out)
Plan on Page & SMART goalsReview/Revise/Create
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Key Initiatives ~ District
Achievement GapConsistent Quality of InstructionIowa CORE Curriculum ImplementationMiddle & High School CongruencyPLC / DLT DevelopmentTechnology in Learning
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Key Initiatives ~Department
What are the key initiatives for your department/area for: 2009-102010-11
Select a recorder and reporterRecord on chart paperReport out to large group
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Reports by Department
DepartmentKey Initiatives 09-10 & 10-11
DepartmentSub-department/work groupConnections to Strategic Plan
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Agenda for today
Outcomes for Department Leadership Teams
Key Initiatives for 2009-10DistrictEach department (Discuss & Report out)
Plan on Page & SMART goalsReview/Revise/Create
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Department Plan on a PageUpdate the Plan on a PageReview Mission StatementReview the Goals
ContinueRemoveConsider new goal areas based on
Key Initiatives
Review/Update/Add Goals for Sub-department/Work Groups
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Think About…
What do we stop doing?What do we continue
doing?What do we need to fix?What do we start doing?
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In Your Department…What are your top goals? - How do
you know?How much time do you spend on
top goals? - How do you know?How do you measure
your progress? – What data are you currently collecting?
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Technology Technology DepartmentDepartment
Networking Training
Tele-communication
Web Services
Help Desk/Technical Support
SMART Goals
SMART Goals
SMART Goals
SMART Goals
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(Your Department’s Mission Statement Here)
(Your Department’s Goals Here)
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Connect the front Connect the front line to the goalsline to the goals
Each work group Each work group needs to know needs to know how their work how their work alignsaligns
SMART goals for SMART goals for each work each work groupgroup to the to the Plan on a Page Plan on a Page goalsgoals
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What Are SMART GOALS?
S pecific, pecific, strategicstrategic
M easurableeasurableA ttainablettainableR esults-esults-
orientedorientedT ime-boundime-bound
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Serve our Serve our customers customers in a timely in a timely
fashionfashion
Serve our customers in a timely fashion
Define it!
Key Measures!
Set Target!
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Important Work Orders
5 point response scale and an average
Six months to study & implement changes
Average score of …..
July 2008
By July 2008, increase response time to Important work orders to an average of 4.1 as measured by the customer follow-up survey.
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Customer SatisfactionCustomer Satisfaction Ensure customer satisfactionEnsure customer satisfaction Serve our customers in a timely fashionServe our customers in a timely fashion Continually improve customer Continually improve customer
satisfactionsatisfaction
SMART GoalSMART Goal By July 2008, increase response time to By July 2008, increase response time to
ImportantImportant work orders to an average of work orders to an average of 4.1 as measured by the customer 4.1 as measured by the customer follow-up survey.follow-up survey.
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Important requires a quick response -- needed to continue project -- Examples…..
Emergency Requires immediate attention --dangerous --loss of service --immediate turn around --Examples….
Serve our customers in a timely fashion
Routine response not critical to continue work/process --Examples……
Response time
Response Time
Respond and schedule
Schedule & complete project
24 hours
1-5 days
1 – 5 days
30 days
GOAL STATEMENT
SMART GOAL
INDICATORS
MEASURES
TARGETS
ACTION PLAN
Communicate & post indicators, measures, targets (Leadership team)
Develop 5 pt scale (Leadership team)
Develop follow-up survey (Leadership Team)
Definition of Timely Fashion From Step One – using the Affinity Diagram
By July 2008, increase response time for Important work orders to an average of 4.1 as measured by the customer follow-up survey. (5 pt scale)
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Team Work Time
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Report Out
Progress Work to completeEvaluation
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January 21, 2010
Plan on Page UpdatedNew SMART Goal Drafts
DepartmentSub-Department/Work Group
Be ready to answer the question – how will your Plan on a Page drive improvements in your department