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Management Review Report FY 16-17

Department of Code Compliance

Department of Code

Compliance Executives &

Management

Kris Sweckard

Director II

Code Compliance

PM003529

Vacant

Anne Adiele

Executive Asst

CMO

PM003569

Sametria

Cuba

Executive Sec

CMO

PM003164

Laurietta

Stewart-ChildressManager III

QMS – EAC

PM003633

Robert Curry

Manager II

Administration

PM003505

Kenneth Trueblood

Dept Tech Analyst

Administration

PM003332

Elexes Vega Storie

Coordinator II

Administration

PM018305

Ben Collins

Assistant Director II

Neighborhood Code

Compliance PM003526

Tyrone McGill

Manager III

NCC Division

PM002942

Neely Blackman

Manager II

Northwest

PM003510

Lonnie Teal

Manager I

North Central

PM003496

Brent Johnson

Manager II

Northeast

PM003503

Lonnie Teal

Manager II

Southeast

PM003627

Kashopra

Rakestraw

Manager I

NIP

PM003497

Paul Ramon

Manager II

Central,

Demolition, STEP

PM003507

Constance Reese

Manager II

Boarding Homes

PM003632

LaSonnuia Sloan

Manager II

South Central

PM003511

Phyllis

Sparks-Goode

Manager II

MCIS

PM003506

Thomas Varghese


Nuisance Abatement

Transportation Regulation

PM003528

Juan Pedraza

Manager III

NNA Division

PM003524

Vacant

Matthew

Gheevarghese

Manager II

Administration NNAPM003631

(From #3453)

Ricardo Sinyard

Manager II

Southeast NNA

PM003628

Bernetta Young

Manager II

Env Health & Safety

PM003519

Macklin Wright

Manager III

Transportation Reg

PM003523

Janette Weedon


Administration

Revenue & Collections

Consumer Health

PM003527

Crystal Woods

Manager III

Consumer Health

PM003634

Shafiq Rehman

Manager III

Budget/Procurement/

Payables

PM003502

Junior Compass

Manager II

Revenue & Collections

PM003512

Jody Jones

Senior Program Manager

Animal Services

PM003525

Catherine McManus

Manager III

Operations Manager

PM003629

Ann Barnes

Manager III

Veterinarian Team

PM003520

Teresa Cleek

Manager I

Animal Shelter

PM003621

Adrian Vela

Manager I

Field

PM003620

Audrey Parham

Manager II

Business Manager

PM017675

On Interim/Acting

Assignment

Temporary Help/

Day Laborer

Vacant – Filled

by Interim/Acting

Assignment

Robert Beltran

Manager II

CAO

PM003509

Executive

Management

Juan Ramos

Manager III

PM003597

SAFE

Elonda Chilton

Manager II

Southwest

PM003508

Ray Africa

Manager I

Transportation Reg

PM003492

Nancy Gonzalez

Coordinator II

Administration PM018305

(From #3462)

Double Fill

Esteban

Rodriguez

Manager I

PM018899

1

CCS-FRM-002 Effective Date: 07/18/16 Rev. 31

Management Review Report FY 16-17 3

Table of Contents

Section Page

Objectives: Animal Services 8

1.1 Cost per animal handled by Animal Services (includes all intakes/all intake types) (True) 9

1.2. Shelter intake per capita (per 1,000) (True) 10

1.3 3% reduction in loose animal service requests (True) 11

1.4 Attain a 50% live release rate of all animal adoptions, transfers, redemptions to 50% for FY 16-17 12

1.5 Total number of spay/neuter surgeries facilitated by DAS 13

1.6 Field Intake 14

1.7 Number of citizens served 15

Objectives: Multitenant Community Integrity Specialists 16

2.1 Number of graded license inspections conducted annually for FY 16-17 17

2.2 Maintain a level of quality service requests at 1% or below total SR’s 18

2.3 Percent of GDL Inspections within compliance (once every three years) 19

Objectives: Single Family Rental Program 20

3.1 Number of single family rental properties inspected (initial inspections and re-inspections) True 21

3.2 Maintain a level of Quality Service Request at 1% or below total SR’s 22


Table of ContentsSection Page

Objectives: Neighborhood Code Compliance Services 23

4.1 Percent of proactive service requests created by Officers to total service requests received (Rollup) 24

4.2 Percent of 311 service requests responded to within the stated estimated response time (ERT) 25-45

4.3 Percent of proactive service requests created by Officers to total service requests received (True)

4.4 Maintain a level of quality service requests at 1% or below total SR’s (True)

Objectives: Neighborhood Nuisance Abatement 46

5.1 Average cost of lots mowed/cleaned (True) 47

5.2 Percent of lots completed within service level agreement (SLA) after referral (True) 48

5.3 Number of lots mowed and cleaned (True) 49

5.4 Number of abated graffiti violations (True) 50

5.5 Number of tires removed and disposed of (False) 51

5.6 Number of closure of open and vacant structures (False) 52

Objectives: Contract Management 53

6.1 Increase the number of commercial/residential properties with a goal of demolishing 300 structures

in FY 16-1754


Table of Contents

Section Page

Objectives: Mosquito Control 55

7.1 Average weekly cost to maintain a mosquito trap (May-November) (True) 56

7.2 Complete mosquito activities within 48 hours of notification 57

7.3 Retest 100% of positive mosquito results 58

7.4 Total number of mosquito control activities (True) 59

Objectives: Consumer Health 60

8.1 Number of food establishment inspections conducted per FTE (True) 61

8.1 Maintain overdue inspections per Sanitarian to less than 5% per month (True) 62

8.3 Increase the number of mobile food inspections with a goal of 850 per year (False)63

8.4 Percent of required inspections completed (twice per 12 months) – all districts (False) 64

8.5 Percent of foodborne illness complaints investigated within 10 days (False) 65

8.6 Customer satisfaction with food safety presentations (False) 66

Objectives: Revenue and Collections 67

9.1 Percent of permits/certificates processed within 10 days of receipt 68


Table of Contents

Section Page9.2 100% of demolition liens entered in SAP within 10 days of receipt in Revenue & Collections

69

Objectives: Boarding Home Facilities 70

10.1 Increase the total number of boarding home facility licenses issued in FY 16-17 71

Objectives: Administration 72

11.1 Budget expenditures kept in line at or below budget 73

11.2 Revenues collected 74

11.3 Total count of training classes held within the Code Academy and CEU’s classes for Officers 75

Objectives: Procurement/Accounts Payable 76

12.1 Payments of goods and services will be paid no later than 30 days after the receipt of goods and

services or receipt of the invoice for goods/services per the Prompt Pay Act77

Objectives: Quality Management78


Table of ContentsSection Page

13.1 Percent of citizens that rate Code Compliance customer service fair or better79

Objectives: Neighborhood Investment Program 80

14.1 Total number of proactive activities 81

Occupational Health Management System Cover Page82

Overview of Occupational Health Management Systems83

16.1 Increase the amount of recycled materials collected from stand alone facilities by 3% 84

16.2 Conduct public education and outreach 85


Business Unit: Animal Services

Objective Source

1.1 Cost per animal handled by Animal Services (includes all intakes/all intake types) (True) Chameleon

1.2 Shelter intake per capita (per 1,000) (True) Chameleon

1.3 3% reduction in loose animal service requests (True) Chameleon

1.4 Attain a 50% live release rate of all animals through adoptions, transfers and redemptions for

FY 16-17

1.5 Total number of spay/neuter surgeries facilitated by DAS CSR

1.6 Field Intake CSR

1.7 Number of citizens served Spreadsheet



Objective 1.1: Cost per animal handled by Animal Services (includes all intakes/all intake types) (True)

Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17YearlyTotal

Cost per animal handled $445.45

Goal $417.39 $417.39 $417.39 $417.39 $417.39 $417.39 $417.39 $417.39 $417.39 $417.39 $417.39 $417.39 $417.39

$400.00

$405.00

$410.00

$415.00

$420.00

$425.00

$430.00

$435.00

$440.00

$445.00

$450.00

Co

st

pe

r a

nim

al h

an

dle

d b

y D

AS



Objective 1.2: Shelter intake per capita (per 1,000) (True)


Shelter intake 0.02

Goal 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03 0.03

0

0.01

0.02

0.03

0.04

0.05

Sh

elt

er

inta

ke p

er

cap

ita



Objective 1.3: 3% reduction in loose animal service requests (True)


3% reduction in loose animalserivce requests

8%

Goal 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3% 3%

0%

1%

2%

3%

4%

5%

6%

3%

re

du

cti

on

in

lo

os

e a

nim

al

se

rvic

e r

eq

ue

sts



Objective 1.4 Attain a 50% live release rate of all animal adoptions, transfers, redemptions to 50% for FY 16-17


Live Releases 65%

Goal 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50% 50%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%



Objective 1.5Total number of spay/neuter surgeries facilitated by DAS


# S/N Surgeries 1,193

Goal 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 1,000 12,000

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

10,000

11,000

12,000

13,000

To

tal

nu

mb

er

of

sp

ay/n

eu

ter

su

rge

rie

s



Objective 1.6: Field intake


Field Intake 1,267

Goal 1,100 1,100 1,100 1,100 1,100 1,100 1,100 1,100 1,100 1,100 1,100 1,100 13,200

0

2000

4000

6000

8000

10000

12000

14000

Fie

ld In

take



Objective 1.7: Number of citizens served


Number of citizens served 23,874

Goal 25,000 25,000 25,000 25,000 25,000 25,000 25,000 25,000 25,000 25,000 25,000 25,000 300,000

5,000

10,000

15,000

20,000

25,000

Nu

mb

er

of

cit

izen

s s

erv

ed


Business Unit: Multitenant Community Integrity Specialists

Objective Source

2.1 Number of graded license inspections conducted annually for FY 16-17 CSR

2.2 Maintain a level of Quality Service Request at 1% or below total SR’s CSR

2.3 % of GDL inspections within compliance (once every three years) CSR

Management Review ReportFY 16-17

17

Business Unit: Multitenant Community Integrity Specialist

Objective 2.1: Number of graded license inspections conducted annually for FY 16-17


# of Graded License Inspections 90

Goal 108 108 108 108 108 108 109 109 109 109 108 108 1,300

0

200

400

600

800

1,000

1,200

1,400

Nu

mb

er

of G

rad

ed

Lic

en

se

In

sp

ectio

ns



Objective 2.2: Maintain a level of Quality Service Request at 1% or below total SR’s

Oct-16 Nov-16 Jan-00 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17YearlyTotal

Percentage of quality services requests 0.97%

Goal 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

0%

1%

2%

3%

4%

5%

Perc

en

tag

e o

f q

uality

serv

ice r

eq

uests



Objective 2.3: Percent of GDL inspections within compliance (once every three years)


% of Graded License Inspections 83%

Goal 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97% 97%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

% o

f G

rad

ed

Lic

en

se

In

sp

ectio

ns


Business Unit: Single Family

Objective Source

3.1 Number of single family rental properties inspected (initial inspections and re-inspections) True CSR



Business Unit: Single Family Rental Program

Objective 3.1: Number of single family rental properties inspected (initial inspections and re-inspections) True


# of single family rentalinspections/reinspections

0

Goal 0 0 0 1,680 1,680 1,680 1,680 1,680 1,257 1,257 1,256 1,680 13,850

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

# o

f sin

gle

fam

ily i

nsp

ecti

on

s/r

en

tal

insp

ecti

on

s

Note: Program does not go into effect until January 1, 2017


Business Unit: Single Family Rental Program

Objective 3.2: Maintain a level of Quality Service Request at 1% or below total SR’s

Oct-16 Nov-16 Jan-00 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17 Jul-17 Aug-17 Sep-17YearlyTotal

Percentage of quality services requests 0%

Goal 0% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

0%

1%

2%

3%

4%

5%

Perc

en

tag

e o

f q

uality

serv

ice r

eq

uests

Note: Program does not go into effect until January 1, 2017


Business Unit: Neighborhood Code Compliance Services

Objective Source

4.1 Percent of proactive service requests created by Officers to total service requests received

(Rollup)CSR

4.2 Percent of 311 service requests responded to within the stated Estimated Response time (ERT)

(True)

CSR

4.3 Percent of proactive service request created (False) CSR



Business Unit: Neighborhood Code Compliance Services-Community Code

Objective 4.1 Percent of proactive service requests created by Officers to total service requests received (Department

Rollup)


% proactive service requests created by Officers 61% 63%

Goal 65% 65% 65% 65% 65% 65% 65% 65% 65% 65% 65% 65% 65%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Perc

en

tag

e o

f p

roacti

ve s

erv

ice r

eq

uests


Business Unit: Neighborhood Code Compliance Services-Community Code Central

Objective 4.2: Percent of 311 service requests responded to within the stated Estimate Response Time (ERT) True


% SR's responded to within stated ERT 99%

Goal 96% 96% 96% 96% 96% 96% 96% 96% 96% 96% 96% 96% 96%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%o

f 311 S

erv

ice R

eq

uest

resp

on

ded

to

wit

hin

ER

T



Objective 4.3: Percent of proactive service requests created by Officers to total service requests received (False)


% proactive service requests created by Officers 72%

Goal 65% 65% 65% 65% 65% 65% 65% 65% 65% 65% 65% 65% 65%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Perc

en

tag

e o

f p

roacti

ve s

erv

ice r

eq

uests



Objective 4.4: Maintain a level of Quality Service Request at 1% or below total SR’s (False)


Percentage of quality services requests 0.16%

Goal 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1% 1%

0%

1%

2%

3%

4%

5%

Perc

enta

ge o

f qualit

y serv

ice r

equest


Business Unit: Neighborhood Code Compliance Services-Community Code North Central




Goal 96% 96% 96% 96% 96% 96% 96% 96% 96% 96% 96% 96% 96%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%o

f 311 S

erv

ice R

eq

uest

resp

on

ded

to

wit

hin

ER

T