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KITSAP COUNTY Department of Community Development 2018 Budget Presentation

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Page 1: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

KITSAP COUNTY

Department of Community Development 2018 Budget Presentation

Page 2: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Safe, Sustainable, and Livable Communities

Page 3: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Director

Assistant Director Land Use Planning

Assistant Director & Chief Building

Official

Programs Manager Planning &

Environmental Programs

Programs Manager Development

Services & Engineering

Programs Manager Admin & Permit

Services

Programs Manager Building & Fire

Safety

19 FTEs 22 FTEs15 FTEs

Department of Community Development (DCD) Organizational Structure 2017

7 FTEs

Page 4: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Administration & Permit Services

• Front counter services - “One Stop” access point for all Community Development services

• Administrative support: • Fiscal management• Training/workforce development• Technological support• Records• Customer service operations

• Public engagement program and media liaison

Programs Manager Admin & Permit

Services

19 FTEs

Page 5: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Planning & Environmental Programs/Development Services & Engineering

• Land use planning for the communities by the communities

• Kitsap County Comprehensive Plan and subarea plans

• Regional coordination

• Environmental restoration and shoreline management programs

• Code amendments

• Land use development applications and stormwater management

Assistant Director

Programs Manager Planning &

Environmental Programs

Programs Manager Development

Services & Engineering

7 FTEs 15 FTEs

Page 6: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Building & Fire Safety

• Construction/building inspection

• Permit Plan Review

• Fire Investigation

• Risk Check/Fire Prevention

• Code Compliance

Assistant Director (Chief Building

Official)

Programs Manager Building & Fire

Safety

22 FTEs

Page 7: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Statistics

2013 2014 2015 2016

Building & Fire Permits Submitted 2,579 2,911 3,494 3,896Development Engineering Permits Submitted 187 189 332 342

Fire Investigations 113 118 115 100

Code Compliance Cases 450 534 531 467

Risk Check Inspections - - 50 392

Page 8: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Serving Kitsap with Improved Processes

Committed to serving the community in the most effective and efficient manner

Lean Six-Sigma:

• 11 Trained Green Belt Process Improvement Leaders

• 51 Trained Yellow Belts

• 20 Completed Process Improvement Projects

• 9 Completed Process Improvement Kaizen

• 53 Just Do Its (JDIs)

Page 9: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Communication Tools – increase accessibility and transparency

• Launched a customer service team• Fridays call• Customer experience follow-up calls • Customer survey • Email after submittal • Subscriber updates – email and wireless subscription• Facebook & Twitter updates • Department media liaison • User-friendly permitting and checklist material online• Website update

Page 10: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Personnel Management and Organizational Development

Partnership with HR• Hiring strategies for hard to fill positions• Retention plan and training program• Partnership with universities/colleges• Workforce development and internships• Performance Evaluation Format

Internal processes• Cleared backlog • Consistent, transparent and efficient

communication• Tasks prioritization and timeline • Move from reactive to proactive• 2018 Organizational Structure

External and internal stakeholders groups• Continuous collaboration• Re-activated Kitsap Nuisance Abatement (KNAT)• Strengthened relationships with counterparts at

the cities and counties within Puget Sound• Coordination and collaboration with KBA, chamber,

community and stakeholders groups• Strengthen coordination with Public Works, Parks

and Policy

Page 11: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Department Work Plan 2016-2018

Strategic Planning

Page 12: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Access to DCD Work Program Online

Page 13: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

DCD 5-Year Action Plan

Page 14: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

DCD General Fund Programs

DCD Special Revenue Fund Programs

Community Planning

Investigation &

Compliance

Administrative Services/

Department Interfund

Regional Environmental Coordination

Building Planner of

the Day

Permit Center & Outreach

Environmental Planning

Administrative Services/

Department Interfund

Construction Plan Review &

Inspection Current Planning

DCD Public Works

Development Engineering

Natural Resources

Grant Management

2018 Funding By Program

Page 15: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Permitting Fees

$5,329,71855%

Public Works Fund$1,613,339

17%

Percentage of Funding Sources

General Fund

$2,351,26324%

Grants $411,500

4%

Page 16: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

2018 Budget Requests

• Permit Technician

• Construction Inspector 1

• Planner

• Abatement Fund

• Training for new Deputy Fire Marshals

100% SRF$76,301

50% SRF$37,347

50% GF$37,347

100% GF$92,690

100% GF$100,000

100% GF$10,342

Page 17: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Permit Technician

• New Customer Service Program “Ask a Permit Tech” provides real time permitting related information and answers to the public

• Assist in meeting department objective 24-48 hour response time to customer inquiries

• 100% Special Revenue Fund

• To accommodate for increased volume of permit processing work

2018 Budget Requests 100% Special

Revenue Fund$76,301

Page 18: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Construction Inspector 1 (Risk Check)

• To provide ongoing fire prevention inspections and issue Certificate of Occupancies to existing and newly constructed occupancies

• Continue utilizing cross discipline strategy to accomplish sufficient inspection schedule

• 50% General Fund

• 50% Special Revenue Fund

2018 Budget Requests 50%

Special Revenue

Fund $37,347

50% General

Fund

$37,347

Page 19: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Additional area

Inspections areas

Map of current areas of services and additional 2018 area

• Previously accomplished by fire districts

• Current service delivery demand South and Central Kitsap County

• 2018 service delivery demand is entire unincorporated area

Existing areas

Page 20: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Kitsap County’s fire prevention program:• Risk-based• Applies to commercial occupancies• On-site visits based on specific occupancy risk

assessments• Includes overall assessment of fire and life safety

hazards and their potential to lead to catastrophic loss

• Take the time needed to fix the problem

Why should this be inspected…

As often as this?

Page 21: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Program Successes

Occupied Apartment–Rot, missing railings, danger of collapse

Large assembly building used for National indoor bicycle motocross –Absence of emergency lighting and exit

Unsafe apartment building storage, unprotected ignition sources, lack of fire resistive construction, endanger of the only exit

Occupied apartment Life Safety – Inadequate and unsafe existing condition

Page 22: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Planner

• Enable the Department to better manage code development activities

• Over 200 identified code revisions identified • Ranging from administrative updates to major revisions

• Current capacity is inadequate to address needs at the rate they are identified

• 100% General Funding

2018 Budget Requests 100% General

Fund$92,690

Page 23: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Current Capacities

Planner Planner Planner Planner

• Code updates • Ongoing docketing • Unified Development

Code and/or form-based code

• Kingston & Suquamish subarea plans update

• Illahee, Gorst & Keyport neighborhood plan update

• New planning areas (e.g., Port Orchard, Indianola)

• Annexation procedures• Open space planning• Climate resiliency • Mitigation plan update

• Comp Plan implementation, coordination

• Comp Plan appeals• Comp Plan

amendments annual docket

• 2024 Comp Plan Update

• 2021 Buildable Lands Report Update

• Countywide Planning Policy update

• SMP planning grant application

• SMP update

• Comp Plan appeals• Silverdale Regional

Center code, market analysis, green corridor network, GIS analysis

• Dry Sewer Policy• Transfer of

development rights • Water system &

Sewer system plan review

• Agriculture code outreach

• Manchester Community visioning

• Subarea/neighborhood planning

• Rural Legacy Lots• Administrative code

updates • Triage 200+ code

updates• Boundary Line

Adjustment

Unassigned Projects

Page 24: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Kitsap Nuisance Abatement Fund (KNAT)

Proposed Funding will be used for:• Demolition• Cleanup• Legal Fees • Equipment used • Waste • Coordination of multiple agencies • 100% General Funding

2018 Budget Requests 100%

General Fund

$100,000

Page 25: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Kitsap Nuisance Abatement Fund (KNAT)

Estimated costs based on prior abatements:

• 100% General Funding

Note: Complexity level increases when hazardous materials are present.

2018 Budget Requests 100%

General Fund

$100,000

Less Complex More Complex

Demolition / Clean up / Waste Removal $40,000 $70,000

Staffing: Legal / Sheriff / Other $10,000 $10,000

Total Cost $50,000 $80,000

Page 26: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Training for new Deputy Fire Marshals

• Filling three deputy fire marshals

• Two were recently under-filled

• Training will be required for the under-filled

fire marshals

100% General Fund

$10,342

Page 27: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Budget Requests Summary

General Fund Requests Special Revenue Fund RequestsPlanner Position (1.0 FTE) $92,690 Construction Inspector Position

(.50 FTE Construction$37,347

Construction Inspector Position (.50 FTE Risk Check) Vehicle Fuel, maintenance & computer

$37,347 XXXXXX$15,000 $5,680

Construction/Permit Technician Position (1.0 FTE)

$76,301

Training for new Deputy Fire Marshals $10,342 Risk Check Vehicle $15,000

Kitsap Nuisance Abatement Team $100,000 Interfund Increase $311,482

General Fund Total Request $261,059 Special Revenue Fund Total Request $440,130

Page 28: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Attachments:

1) PPT on General Fund v Special Revenue Fund2) DCD Work Plan 2016-20183) DCD’s efficiency process compared to the

National Association of Home Builders Strategic Table

Page 29: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and
Page 30: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and
Page 31: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and
Page 32: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and
Page 33: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and
Page 34: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and
Page 35: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and
Page 36: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

DEPARTMENT OF COMMUNITY DEVELOPMENT

Work Program 2016 - 2018

Attachment A

O N D J F M A M J J A S O N D J F M A M J J A S O N D

1 Comp Plan Appeals Support

2 Comp Plan Amendments - Docket

3 Reasonable Measures

4 Title 19 Critical Areas Ordinance

5 Title 15 Flood Code

6 Title 17 Homelessness

7 City coordination - annexation issues

8 Comp Plan Review Team coordination

9 Silverdale Regional Center Plan (SRCP)

10Redevelopment Code to implement

SRCP/ UGA development standards

12 Title 17 Miscellaneous

13 Steelhead Habitat Mapping

14 Shore Friendly Program

15 Harper Estuary Restoration

16 Golf Club Hill Rd. Culvert

17 National Estuary Program projects

18 Comprehensive Plan Action Plan

1 Code Kaizan

2 Stormwater Code /manual

3 Port Gamble EIS

1 2015 Code Adoption

2 Fire Code - Access and Fire Flow

3 Electronic Plan Review

4 Code Compliance Reimplementation

5 Kitsap Nuisance Abatement Reimplementation

6 Risk Check Electronic Database

7 Investigation Reporting Implementation

8 Code Compliance Code Modifications

9 Inspection Group Process Improvement

10 Risk Check Process Improvement

Project Status2016 2017 2018

Planning & Environmental Programs

Development Services and Engineering

1.0 Code Development with PEP

Building and Fire Safety

Page 1 9/5/2017

trice
Cross-Out
trice
Rectangle
Page 37: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

DEPARTMENT OF COMMUNITY DEVELOPMENT

Work Program 2016 - 2018

Attachment A

O N D J F M A M J J A S O N D J F M A M J J A S O N DProject Status

2016 2017 2018

11 Plan Review Process Improvement

12 NG911 address corrections

13 Investigation Process Improvement (Incorporated into #7)

1 Fee Reserve Policy

2 Pre-paid Permit Fee Liability Reporting

3 Technology Reserve Policy

4 Core Staffing Policy

5 Digitize DCD Personnel Files

6 DCD Payroll, AP, AR Procedures

7 DCD Workforce Plan

1 Kitsap Design Studio

3 Web Refresh

2 Building Safety Month

4 Community Planning Month

1 Expand online submittal capabiltiy

1 Online records development (ILINX)

2 SMARTGov Migration to Cloud

3 Electronic Plan Review Eval & Implementation

4 Fire Files Software Implementation

Green = Projects on track Red = Removed from plan Yellow = behind schedule Black = Completed/Milestone Blue = Projected timeline

County Vision Legend:

Safe and Healthy Communities

Protected Natural Resources & System

Thriving Local Economy

Inclusive Government

Effective & Efficient County Services

General Admin Services

Outreach

Permit Center

AdministrationFiscal

Page 2 9/5/2017

Page 38: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Group StrategiesKitsap County

Department of Community Development processOverhaul permitting approval process (Lean programs, process improvement teams, focus groups, stakeholder review, customer surveys, portal permit tracking)

Overhauled permit review processes. Working with PEAK office to evaluate progress.

One-stop Permit System Permit Center is the One-stop Permit system (including the Online Permit Center).

Increase coordination between permitting agencies

Ongoing communications with review agents including PW, HD.

Standardize interpretation of laws or building codes across large

hi l

Working with cities within Kitsap County to develop consistent code interpretations and regulatory standards.

Change or update zoning to reduce the need for individual variances

Variance process has been streamlined and Title 14 Building and construction is currently under review.

Combine public hearings to consolidate community input process

DCD combines hearings where allowed by law and requested by the applicant.

Maintain appropriate staffing levels DCD is working to fill all vacancies.Hire specialized staff Staff members are subject matter experts.Establish a reliable mechanism for funding building services

Transferred to Special Revenue fund and evaluate the budget needs annually.

Expedited review for desirable housing proposals

Concurrent review is the current practice, code amendment is needed to expedite review for

Expedited review based on pre-approval

Streamlining the process is DCD's priority; pre-approval option will be explored.

Expedited review for an extra fee Expedited review with extra fee was implemented but experienced problems. A new approach is under

Implementing Online Permitting

Online permitting, online submission of building plans, and real-time inspection

Over the counter permits are available online. Electronic plan review implementation planned for 2018.

Annual report including statistics such as average approval time

Available on website.

Online permit progress tracking Through online portal upon registration.Customer satisfaction surveys On-going surveys, exploring different approaches to get Tie employee advancement/promotions to

Collaborating with Human Resources to revise the evaluation process.

Limits on review times for components of the land development permitting

RCW stipulate no more than 120 days, DCD's land development process is typically within 60 to 90 days.

Comprehensive checklist of requirements accompanied by staff

All checklists and user guides are available online to the public accompanied by staff assistance.

Create ‘development assistance department’

Development assistance service available daily and other paid services are available.

Assist with quality of applications Staff resources to assist applicants to guide them with submissions; checklists, brochures, etc.

Improve communication between government staff and developers with regular meetings

Making the Process More User Friendly

Strategies proposed by National Association of Homebuilders (NAHB)

Streamlining/Consilidating the Review Process

Increasing Capacity

Creating a Separate Process for Expedited Review

Creating Accountability

Page 39: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Type of Mandate Action Item Responsible Priority Status Start Date End Date 2018 2019 2020 2021 2022 Benefits/OutcomesCOMPREHENSIVE PLAN

Process improvement for planning process required by RCW 36.70A.040 and 36.70A.130

2016 Comprehensive Plan - After-Action process Assessment

PEP - Plan Started Jul 2017 Dec 2017 0.00 0.00 0.00 0.00 0.00Assess internal and public processes from 2016 Comprehensive Plan to inform development and improvements in the 2024 Comprehensive Plan Update process.

2016 Comprehensive Plan - implementation, coordination, and tracking

Agencies & Departments Not Started 2017 Ongoing 0.10 0.10 0.10 0.10 0.10 Identify priority goals to be implemented over next five years; Select

strategies to achieve goals.

Comprehensive Plan - Appeals Support

PEP - Plan, PA, BoCC Started Dec 2017 0.10 0.10 0.10 0.10 0.10 Resolution of legal challenges.

RCW 36.70A.470 Comprehensive Plan - Annual docket of amendments PEP - Plan Annual

process Ongoing 0.25 0.25 0.25 0.25 0.25 Develops county's strategic plan to accommodate growth

RCW 36.70A.130WAC 365.196.640KCC 21.08.030

2024 Comprehensive Plan Update - workplan development and initial implementation

PEP - Plan Not Started 2019 2024 0.00 0.25 2.00 2.00 2.00 Preliminary planning

RCW 36.70A.215 2021 Buildable Lands Report Update PEP - Plan Not Started 2020 2021 0.00 0.00 0.15 0.15 0.00 Increases ownership in Comprehensive Plan process; establishes

implementation monitoring mechanism.

RCW 36.70A.215 Buildable Lands Monitoring Plan development PEP - Plan Not Started Jan 2018 Dec 2018 0.05 0.00 0.00 0.00 0.00 Increases ownership in Comprehensive Plan process; establishes

implementation monitoring mechanism.

RCW 36.70A.215

Buildable lands / Reasonable Measures monitoring - ongoing data collection/analysis, coordination with cities

PEP - Plan Started Mar 2017 Ongoing 0.05 0.05 0.05 0.05 0.05GMA Compliance tracking; protect rural character, efficient urban services; incentiveize development investments in uga's; Measure the near-term and long-term effectiveness of specific Reasonable Measures.

RCW 36.72A.210 Countywide Planning Policy update PEP - Plan Not Started 0.10 0.10 0.10 0.10 0.10 Staff support for Countywide Planning Policy update prior to 2024

comprehensive planning process

SUBAREA PLANs - REVIEW AND UPDATESilverdale Regional Center planning support: redevelopment code, market analysis, green corridor network, GIS analysis

PEP - Plan Not Started Started 0.10 0.10 0.10 0.10 0.10

Kingston PEP - Plan TBD 0.00 0.00 0.00 0.00 0.00Manchester Community visioning PEP - Plan TBD 0.25 0.25 0.15 0.05 0.00

Suquamish PEP - Plan TBD 0.00 0.00 0.00 0.00 0.00Subarea and neighborhood planning, prioritization, and analysis; Establish rolling schedule for subarea plan updates

PEP - Plan Ongoing 0.20 0.20 0.20 0.20 0.20

Neighborhood Plans - Review and UpdateIllahee PEP - Plan TBD 0.00 0.00 0.00 0.00 0.00

5 Year Action Plan - Long-Range Planning1. Through collaboration with the community and other County departments, implement strategic, long-term planning activities for Kitsap County.

1) Develop and monitor the County’s Comprehensive Plan and development regulations, which are used to set the stage for future growth, development, and quality of life in Kitsap County. 2) Work closely with local, regional and state agencies to ensure that planning and development is in compliance with regional and state mandates. 3) Complete mandated updates for the County’s Comprehensive Plan, Shoreline Master Program, and associated components, including sub-area plans, effectiveness monitoring, Capital Facilities Plan, critical areas regulations, surface water regulations, zoning and subdivision, and development regulations. 4) Implement the Comprehensive Plan, focusing on high priority goals as established by the Board of Commissioners. 5) Compile, analyze, and process dockets of proposed code changes and Comprehensive Plan amendments for consideration by the Board of Commissioners. (Note: items listed once and indicated as ongoing are considered annual activities.)

Page 1

Page 40: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Type of Mandate Action Item Responsible Priority Status Start Date End Date 2018 2019 2020 2021 2022 Benefits/Outcomes

5 Year Action Plan - Long-Range Planning1. Through collaboration with the community and other County departments, implement strategic, long-term planning activities for Kitsap County.

1) Develop and monitor the County’s Comprehensive Plan and development regulations, which are used to set the stage for future growth, development, and quality of life in Kitsap County. 2) Work closely with local, regional and state agencies to ensure that planning and development is in compliance with regional and state mandates. 3) Complete mandated updates for the County’s Comprehensive Plan, Shoreline Master Program, and associated components, including sub-area plans, effectiveness monitoring, Capital Facilities Plan, critical areas regulations, surface water regulations, zoning and subdivision, and development regulations. 4) Implement the Comprehensive Plan, focusing on high priority goals as established by the Board of Commissioners. 5) Compile, analyze, and process dockets of proposed code changes and Comprehensive Plan amendments for consideration by the Board of Commissioners. (Note: items listed once and indicated as ongoing are considered annual activities.)

Keyport PEP - Plan TBD 0.00 0.00 0.00 0.00 0.00Gorst PEP - Plan TBD 0.00 0.00 0.00 0.00 0.00

New planning areas (e.g., Port Orchard, Indianola) PEP - Plan, BoCC TBD 0.00 0.00 0.00 0.00 0.00

REASONABLE MEASURES

RCW 36.70A.215(4) Dry Sewer Policy PEP - Plan Started June 2017 2019 0.10 0.10 0.00 0.00 0.00 Shift incentives to development investment from rural areas to Urban Growth Areas.

RCW 36.70A.215(4) Transfer of development rights - marketing PEP - Plan Not Started Sep 2017 Ongoing 0.20 0.20 0.10 0.10 0.05 Shift incentives to development investment from rural areas to Urban Growth

Areas.

RCW 36.70A.215(4) Rural Legacy Lots PEP - Plan Started June 2017 2019 0.10 0.10 0.00 0.00 0.00 Shift incentives to development investment from rural areas to Urban Growth Areas.

CODE DEVELOPMENT

Ongoing maintenanceAdopt administrative code updates to address backlog (45 admin. updates)

PEP - Plan Started Aug 2017 Dec 2017 0.10 0.00 0.00 0.00 0.00

Ongoing maintenanceTriage remaining code updates (200+ proposals) to address backlog

PEP - Plan Started Aug 2017 Dec 2017 0.20 0.00 0.00 0.00 0.00

Ongoing maintenance

Planning for more intensive code updates to address backlog - 50 major updates, 110 minor updates

PEP - Plan Not Started Nov 2017 Ongoing 0.80 0.80 0.50 0.50 0.50

Countywide redevelopment code PEP - Plan Not Started 2018 2019 0.20 0.20 0.00 0.00 0.00

KCC 21.08.020KCC 21.08.040

Ongoing docketing and code amendment process - long-term, minor amendments

PEP - Plan Not Started 2018 Ongoing 0.20 0.20 0.20 0.20 0.20

Process improvement Evaluate potential Boundary Line Adjustment code PEP - Plan Not Started 2018 2018 0.15 0.00 0.00 0.00 0.00

Process improvement Evaluate potential Unified Development Code change PEP - Plan Not Started Aug 2017 May 2018 0.10 0.10 0.10 0.00 0.00 Streamlining of code, reduction of code inconsistencies, reduction of

outdated policies, reduction of legal challenges.

RCW 90.58.080 SHORELINE MASTER PROGRAM REVIEW Review and update (if any) due 6/30/2020

SMP planning grant application PEP - Plan Not Started 2018 2020 0.00 0.05 0.05 0.00 0.00 Secure funding for Shoreline master Program review and potential update.

SMP review - workplan PEP - Plan Not Started Aug 2017 2020 0.05 0.05 0.00 0.00 0.00SMP review and potential update PEP - Plan Not Started 2018 6/30/2020 1.00 1.00 0.75 0.00 0.00

SMP monitoring - see Environmental Programs task under Shoreline Management

PEP - Plan

NPDES PERMIT ACTIONS

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Page 41: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Type of Mandate Action Item Responsible Priority Status Start Date End Date 2018 2019 2020 2021 2022 Benefits/Outcomes

5 Year Action Plan - Long-Range Planning1. Through collaboration with the community and other County departments, implement strategic, long-term planning activities for Kitsap County.

1) Develop and monitor the County’s Comprehensive Plan and development regulations, which are used to set the stage for future growth, development, and quality of life in Kitsap County. 2) Work closely with local, regional and state agencies to ensure that planning and development is in compliance with regional and state mandates. 3) Complete mandated updates for the County’s Comprehensive Plan, Shoreline Master Program, and associated components, including sub-area plans, effectiveness monitoring, Capital Facilities Plan, critical areas regulations, surface water regulations, zoning and subdivision, and development regulations. 4) Implement the Comprehensive Plan, focusing on high priority goals as established by the Board of Commissioners. 5) Compile, analyze, and process dockets of proposed code changes and Comprehensive Plan amendments for consideration by the Board of Commissioners. (Note: items listed once and indicated as ongoing are considered annual activities.)

NPDES Phase II Municipal SResponse planning for 2019 NPDES Phase II Municipal Stormwater Discharge Permit

County Departments Not Started 0.10 0.20 0.10 0.00 0.00 The permits will be issued July 1, 2019 and become effective on August 1,

2019.

OTHER REGIONAL COORDINATION ACTIVITIESPSRC multi-county planning policies

PEP - Plan/DCD/BoCC Started Ongoing 0.05 0.05 0.05 0.05 0.05

RCW 36 Water system plan review - population projections PEP - Plan Started Ongoing 0.05 0.05 0.05 0.05 0.05 6 year cycle for approx 23 water systems

RCW 36 Sewer system plan review PEP - Plan Started Ongoing 0.05 0.05 0.05 0.05 0.05 Public works??Coordination with cities - annexations, TDR PEP - Plan Started Ongoing 0.05 0.05 0.05 0.05 0.05

Agriculture code outreach PEP - Plan Not StartedDOD Joint Land Use Study (JLUS) Phase 2 PEP - Plan Started 0.05 0.10 0.10 0.10 0.05

Gorst Subarea Plan and potential annexation - Bremerton

PEP - Plan Started 0.00 0.00 0.00 0.00 0.00

INFORMATION MANAGEMENTGIS analysis, mapping support, data management PEP - Plan Started Ongoing 0.60 0.60 0.60 0.60 0.60

GIS support for BoCC projects PEP - Plan Started Ongoing 0.10 0.10 0.10 0.10 0.10

PROGRAM DEVELOPMENT AND PROCESS IMPROVEMENTPEP website update and maintenance PEP - Plan Not Started 2018 Ongoing 0.15 0.15 0.15 0.15 0.15

Personnel training and development PEP - Plan Started Ongoing 0.10 0.10 0.10 0.10 0.10

Technology resources and development - GIS availability, software availability, data management

PEP - Plan Started Ongoing 0.05 0.05 0.05 0.05 0.05

Team development and planning PEP - Plan Started Ongoing 0.10 0.10 0.10 0.10 0.10

5.65 5.60 6.20 5.10 4.80TOTAL FTE

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Page 42: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Type of Mandate Action Item Responsible Priority Status Start Date End Date 2018 2019 2020 2021 2022 Benefits/Outcomes

REGIONAL NATURAL RESOURCES COORDINATION

Kitsap County wears two hats in the Local Integrating Organization process: That of convener and coordinator, and that of participant among other agencies.

RCW 90.71.350Lead the Local Integrating Organization for Puget Sound Recovery - West Central

PEP - Environmental

ProgramsStarted Ongoing,

annual 0.13 0.75 0.75 0.75 0.75Higher degree of regulatory and programmatic certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure.

RCW 90.71.350 West Central LIO - Contractor management

PEP - Environmental

ProgramsStarted Ongoing,

annual 0.12 0.00 0.00 0.00 0.00Higher degree of regulatory and programmatic certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure.

RCW 90.71.350 West Central LIO - Fiscal agent and grant administration

PEP - Environmental

ProgramsStarted Ongoing,

annual 0.13 0.13 0.13 0.13 0.13Higher degree of regulatory and programmatic certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure.

RCW 90.71.350West Central LIO - Coordination with salmon recovery Lead Entity

PEP - Environmental

ProgramsStarted Ongoing,

annual incl incl incl incl inclHigher degree of regulatory and programmatic certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure.

RCW 90.71.350

Participate in the Local Integrating Organization for Puget Sound Recovery - West Central

PEP - Environmental Programs and

Commissioners

Started Ongoing, annual 0.10 0.00 0.00 0.00 0.10

Higher degree of regulatory and programmatic certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure. Increased potential for project funding.

RCW 90.71.350

Participate in the Local Integrating Organization for Puget Sound Recovery - Hood Canal

PEP - Environmental Programs and

Commissioners

Started Ongoing, annual 0.10 0.00 0.00 0.00 0.10

Higher degree of regulatory and programmatic certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure. Increased potential for project funding.

THREATENED AND ENDANGERED SPECIES RECOVERY PLANNING

Kitsap County wears two hats in the salmon recovery Lead Entity process: That of convener and coordinator, and that of participant among other agencies.

RCW 77.85.050

Lead the Lead Entity process for Puget Sound salmon recovery - West Sound Watersheds Council

PEP - Environmental

ProgramsStarted Ongoing,

annual 1.25 1.25 1.25 1.25 1.25Higher degree of regulatory and programmatic certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure. Increased potential for project funding.

RCW 77.85.050Participate in the West Sound Lead Entity process for Puget Sound salmon recovery

PEP - Environmental Programs and

partnering agencies, tribes, & organizations

Started Ongoing, annual 0.10 0.10 0.10 0.10 0.10

Higher degree of regulatory and programmatic certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure. Increased potential for project funding.

RCW 77.85.050 West Sound Watersheds 4-year capital projects workplan - Lead

PEP - Environmental Programs and

partnering agencies, tribes, & organizations

Started Ongoing, annual incl incl incl incl incl

Higher degree of regulatory and programmatic certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure. Increased potential for project funding.

5 Year Action Plan- Environmental Programs2. Protect natural resources and systems through education, land use planning, and coordinated efforts to ensure that the forests, clean air, and water that Kitsap County is known for are sustained for the benefit of current and future generations (Kitsap County 2016 Comprehensive Plan).

1) Develop and implement a coordinated project prioritization and funding strategy focused on the protection of intact ecosystems and restoration of natural functions. 2) Implement a shoreline bulkhead reduction program to replace hard bulkheads with environmentally sound solutions. 3) Provide regional coordination services for the recovery of Puget Sound and salmon; work with other agencies, County departments, and organizations to leverage resources and ensure coordinated, strategic approaches. 4) Remove institutional barriers to effective environmental protection and restoration work.5) Ensure that priorities and approaches are consistent with safe and healthy communities, a thriving local economy, inclusive government, and effective and efficient County services. (Note: items listed once and indicated as ongoing are considered annual activities.)

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Page 43: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Type of Mandate Action Item Responsible Priority Status Start Date End Date 2018 2019 2020 2021 2022 Benefits/Outcomes

5 Year Action Plan- Environmental Programs2. Protect natural resources and systems through education, land use planning, and coordinated efforts to ensure that the forests, clean air, and water that Kitsap County is known for are sustained for the benefit of current and future generations (Kitsap County 2016 Comprehensive Plan).

1) Develop and implement a coordinated project prioritization and funding strategy focused on the protection of intact ecosystems and restoration of natural functions. 2) Implement a shoreline bulkhead reduction program to replace hard bulkheads with environmentally sound solutions. 3) Provide regional coordination services for the recovery of Puget Sound and salmon; work with other agencies, County departments, and organizations to leverage resources and ensure coordinated, strategic approaches. 4) Remove institutional barriers to effective environmental protection and restoration work.5) Ensure that priorities and approaches are consistent with safe and healthy communities, a thriving local economy, inclusive government, and effective and efficient County services. (Note: items listed once and indicated as ongoing are considered annual activities.)

RCW 77.85.050 Habitat work schedule - LeadPEP -

Environmental Programs

Started Ongoing, annual 0.10 0.10 0.10 0.10 0.10 Local application of a Statewide online mapping platform to better understand

the progress of recovery actions.

RCW 77.85.050Participate in the Hood Canal Lead Entity process for Puget Sound salmon recovery

PEP - Environmental

ProgramsStarted Ongoing,

annual 0.10 0.10 0.10 0.10 0.10Higher degree of regulatory certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure. Increased potential for project funding.

RCW 77.85.050Participate in the South Sound Lead Entity process for Puget Sound salmon recovery

PEP - Environmental

ProgramsStarted Ongoing,

annual 0.00 0.05 0.05 0.05 0.05Higher degree of regulatory certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure. Increased potential for project funding.

Steelhead recovery planning (Near-Term Action)

PEP - Environmental

ProgramsNot Started Mid-2018 Ongoing 0.10 0.20 0.30 0.30 0.30

Higher degree of regulatory certainty. Greater opportunity to influence outcomes. Balances County resources with legal and political exposure. Increased potential for project funding.

Evaluation of environmental regulatory effectiveness for salmon recovery (Near-Term Action)

PEP - Environmental

ProgramsNot Started Mid-2018 Ongoing 0.10 0.20 0.30 0.30 0.30

Enables evaluation of regulatory approaches to determine if specific regulatory approaches are having the intended effect. Informs future code revisions based on empirical data. Validates assumptions of investments and desired outcomes.

COUNTYWIDE SHORELINE MANAGEMENT

Manage and market the Shore Friendly Program for bulkhead removal

PEP - Environmental Programs and

partnering agencies, tribes,

& landowners

Started Ongoing 1.00 1.00 1.00 1.00 1.00 Local response to regional research that identifies Kitsap County shorelines as essential to Puget Sound recovery by its extent of marine shoreline.

Manage landowner incentives for Shore Friendly Program capital projects

PEP - Environmental

ProgramsStarted Ongoing incl incl incl incl incl

Pending state guidance for Shoreline Management Programs - best guess, starts in 2019

Monitor No-Net-Loss of shoreline ecosystem function

PEP - Environmental

ProgramsNot Started Not started 0.00 0.10 0.10 0.10 0.10

LONG-TERM HABITAT PROTECTION, RESTORATION, AND CLEANUP PROJECTS

NPDES Municipal Stormwater Permit mandate, pending Ecology guidance for watershed-based planning.

Begin planning and assessment of impacts from pending watershed-based planning mandate

PEP - Environmental

Programs2019 Ongoing 0.00 0.25 0.25 ? ? Begins the transition from planning as we normally do to consider watersheds

in future development.

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Page 44: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Type of Mandate Action Item Responsible Priority Status Start Date End Date 2018 2019 2020 2021 2022 Benefits/Outcomes

5 Year Action Plan- Environmental Programs2. Protect natural resources and systems through education, land use planning, and coordinated efforts to ensure that the forests, clean air, and water that Kitsap County is known for are sustained for the benefit of current and future generations (Kitsap County 2016 Comprehensive Plan).

1) Develop and implement a coordinated project prioritization and funding strategy focused on the protection of intact ecosystems and restoration of natural functions. 2) Implement a shoreline bulkhead reduction program to replace hard bulkheads with environmentally sound solutions. 3) Provide regional coordination services for the recovery of Puget Sound and salmon; work with other agencies, County departments, and organizations to leverage resources and ensure coordinated, strategic approaches. 4) Remove institutional barriers to effective environmental protection and restoration work.5) Ensure that priorities and approaches are consistent with safe and healthy communities, a thriving local economy, inclusive government, and effective and efficient County services. (Note: items listed once and indicated as ongoing are considered annual activities.)

Management Department/County-owned mitigation property

Clear Creek/Schold Farm management plan

DCD/PEP, Public Works, Parks, public

partners

Started 2017 Ongoing 0.10 0.10 tbd tbd tbd

Comprehensive management plan for the Clear Creek wetland complex. Restoration of hydrologic function. Improved long-term habitat management. Improved relations with community. Improved risk management for County. Resolution of long-term property ownership and management concerns.

Project selected for implementation through the PSNERP project selection process

Harper Estuary cleanup, habitat restoration and community planning

PEP - Environmental Programs and

partnering agencies, tribes, & organizations

Started 2014 tbd 0.05 0.00 0.00 0.00 0.00The project restores ecosystem functions, provides for flood control, cleans-up hazardous materials on public land, and enhances frequently used public amenities.

Project selected for implementation through the Fish Passage Barrier Removal Board project selection process

Chico Creek/Country Club Road bridge salmon migration barrier removal

PEP - Environmental Programs and

partnering agencies, tribes, & organizations

Started 2017 tbd 0.10 0.00 0.00 0.00 0.00 The project restores ecosystem functions, removes a barrier to migratory fish species, and provides flood control.

Regional and local project prioritization and selection processes

Plan, fund, and implement restoration projects selected through regional prioritization processes

PEP - Environmental Programs and

partnering agencies, tribes, & organizations

Started Ongoing 1.00 1.00 1.00 1.00 1.00

GRANT MANAGEMENT

Establish project priority listPEP -

Environmental Programs

Started Ongoing, annual 0.05 0.05 0.05 0.05 0.05 Establishes list for budget and work planning purposes.

Research and apply for grants that match priorities as applicable.

PEP - Environmental

Programs StartedOngoing 0.20 0.20 0.20 0.20 0.20 Finds alternate funding sources for projects to leverage County resources.

Monitor projects.PEP -

Environmental Programs Started

Ongoing 0.20 0.20 0.20 0.20 0.20Ensures grant requirements and County commitments are met. Enables evaluation of project work. Validates assumptions of investments and desired outcomes.

INFORMATION MANAGEMENT

GIS analysis, mapping support, data management

PEP - Environmental

ProgramsStarted Ongoing 0.75 0.75 0.75 0.75 0.75

PROGRAM DEVELOPMENT AND PROCESS IMPROVEMENT

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Page 45: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Type of Mandate Action Item Responsible Priority Status Start Date End Date 2018 2019 2020 2021 2022 Benefits/Outcomes

5 Year Action Plan- Environmental Programs2. Protect natural resources and systems through education, land use planning, and coordinated efforts to ensure that the forests, clean air, and water that Kitsap County is known for are sustained for the benefit of current and future generations (Kitsap County 2016 Comprehensive Plan).

1) Develop and implement a coordinated project prioritization and funding strategy focused on the protection of intact ecosystems and restoration of natural functions. 2) Implement a shoreline bulkhead reduction program to replace hard bulkheads with environmentally sound solutions. 3) Provide regional coordination services for the recovery of Puget Sound and salmon; work with other agencies, County departments, and organizations to leverage resources and ensure coordinated, strategic approaches. 4) Remove institutional barriers to effective environmental protection and restoration work.5) Ensure that priorities and approaches are consistent with safe and healthy communities, a thriving local economy, inclusive government, and effective and efficient County services. (Note: items listed once and indicated as ongoing are considered annual activities.)

Inter-departmental coordination on environmental programs

PEP - Environmental

ProgramsStarted Ongoing 0.10 0.10 0.10 0.10 0.10

Coordination of effort to ensure efficient prioritization of natural resource work within the County, coordination of grant solictiaitions, coordination of capital and programmatic projects. Reduces overlapping efforts and ensures alignment of strategies.

PEP website update and maintenance

PEP - Environmental

ProgramsNot Started 2018 Ongoing 0.15 0.15 0.15 0.15 0.15 Keep

Personnel training and development

PEP - Environmental

ProgramsStarted Ongoing 0.10 0.10 0.10 0.10 0.10

Technology resources and development - GIS availability, software availability, data management

PEP - Environmental

ProgramsStarted Ongoing 0.05 0.05 0.05 0.05 0.05

Team development and planning

PEP - Environmental

ProgramsStarted Ongoing 0.10 0.10 0.10 0.10 0.10

6.28 7.03 7.13 6.88 7.08TOTAL FTE

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Page 46: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Type of Mandate Action Item 2018 2019 2020 2021 2022 Benefits/Outcomes

MANDATEDRCW 19.27KCC Chapter 14IBC, IFC, IRC,IMC,UPC

Review plans submitted for new construction and other permit applications.

5.05 4.55 4.05 4.05 4.05 Assure construction and other permitting activities occurs consistent with adopted and applicable codes and ordinances.

MANDATEDRCW 19.27KCC Chapter 14IBC, IFC, IRC,IMC,UPC

Perform required approval inspections to support new construction and other permit related activity.

11.90 10.40 9.90 9.90 9.90 Assure construction and other permitting activities occurs consistent with adopted and applicable codes and ordinances.

MANDATEDRCW 43.44.050RCW 19.27KCC Chapter 14IFCIBC, IFC, IRC,IMC,UPC

Investigate the origin, cause and circumstances of fires occurring throughout the county.

1.75 1.80 1.85 1.90 2.00

Assures that fires within the jurisdiction are investigated; that the origin, cause and circumstances of the fires are determined and documented in order that they be prevented in the future; and, that those responsible for incendiary fires are brought to justice.

MANDATEDRCW 19.27KCC Chapter 14IFC

Perform regular periodic fire prevention assessments, inspections and enforcement on occupancies other than dwellings to assure continued compliance with applicable fire codes and assure a reasonable degree of fire safety.

3.00 4.00 5.00 5.10 5.10

Maintains the constructed building, fire and life safety resilience of occupancies other than single family dewllings. Assures the removal of fire hazards from buildings and premises and maintains critical infrastructure.

MANDATEDKCC Chapters 2,9,10,14,17,21

Investigate code violations reported to the department and take action as appropriate. Coordinate the county nuisance abatement team activities.

2.35 2.40 2.50 2.60 2.60

Assures a reasonable degree of community livability by assuring the ongoing compliance with the variety of land use and other regulations under the department's responsibility. Assures collaborative, efficient and effective removal of nuisances and other hazardous conditions throughout the county.

MANDATEDKCC Chapters 2,9,14,

Provide adequate supervision for all program areas. 0.95 0.95 0.95 0.95 0.95 Assure timely high quality performance of required work tasks.

MANDATEDKCC Chapters 2,9,14,

Provide adequate management, collaboration and coordination of all work areas.

1.00 1.00 1.00 1.00 1.00 Assures efficient and collaborative provision of service with other department, county and allied agency programs.

26.00 25.10 25.25 25.50 25.60

5 Year Action Plan- Building and Fire SafetyBuilding Safe and Healthy Communities 1) Assure construction of reasonable building, fire and life safety in the built environment. 2) Support community resilience by managing ongoing fire and life safety risks. 3) Assure continued compliance with applicable land use and safety regulations4) Determine what causes fires and similar emergencies in our community in order that the be prevented in the future.

TOTAL FTE

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Page 47: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Type of Mandate Action Item 2018 2019 2020 2021 2022 Benefits/Outcomes

RCW 36.70A Growth Management Act

Review plans submitted for Land Use development proposals

4.30 4.30 4.30 4.30 4.30 Ensure Land Use activities are permitted consistent with applicable codes, while applying inclusive participation principles

RCW 36.70A Growth Management Act, & RCW 90.58 Shoreline Management Act

Review plans submitted for Environmental Development proposals.

2.40 2.40 2.40 2.40 2.40 Ensure Environmental activities are permitted consistent with applicable codes, while applying inclusive participation principles

RCW 36.70A Growth Management Act, & Ph II NPDES Municipal Stormwater Permit

Review plans submitted for Site Development proposals 6.00 6.00 6.00 6.00 6.00 Ensure Site Development activities are permitted consistent with applicable

codes

2016 - 2036 Kitsap County Comprehensive Plan, & RCW 90.58 Shoreline Management Act

Provide code and policy development support to accomplish directives of the Comp Plan; provide updates to Shoreline Management Plan

0.30 0.30 0.30 0.30 0.30

Ensure that code supports goals and policies of the Comp Plan, and that code updates meet requriements of RCW.

Provide adequate supervision for all program areas. 2.00 2.00 2.00 2.00 2.00 Ensure timely and high quality performance of required work tasks.

15.00 15.00 15.00 15.00 15.00

Five-year Action Plan -- Development Services and EngineeringSupporting safe, sustainable and healthy communities through permitting compatible and environmentally-sound development 1) Review land use proposals to ensure safety and compatibility with the built environment 2) Ensure that environmental proposals recognize importance of natural resources and systems3) Review site development activities for infratructure management, stormwater treatment, and engineering principles4) Provide support to the Department in policy and code evaluation and development, while promoting inclusive public involvement

TOTAL FTE

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Page 48: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Type of Mandate Action Item 2018 2019 2020 2021 2022 Benefits/Outcomes

PERMIT SERVICES

Permit Intake 1.50 1.50 1.50 1.50 1.50 Assures that required documentation is submitted, leading to more timely review and less information requests.

Permit Processing 0.50 0.50 0.50 0.50 0.50

Pre-Submittal (CRM, In-Person) 3.00 3.00 3.00 3.00 3.00 Clarify permit submittal requirements so that submittal is more likely to be complete at intake.

Permit Review 0.75 0.75 0.75 0.75 0.75

Miscellaneous Permit Issues 0.90 0.75 0.75 0.75 0.75

Admin Services

Customer Check-in 0.50 0.50 0.50 0.50 0.50 Assess customer needs to reduce wait times and improve customer experience.

Distributing CRMs 0.25 0.25 0.25 0.25 0.25 Assess customer needs to reduce wait times and improve customer experience.

RCW 42.56.520 Public Records Requests 0.75 0.75 0.75 0.75 0.75

Scheduling Inspections 0.75 0.75 0.75 0.75 0.75

RCW 42.30.030 Public Noticing 0.10 0.10 0.10 0.10 0.10

Sending DSE Approval/Comment Ltrs 0.05 0.05 0.05 0.05 0.05

Preparing Permits for Ready to Issue 0.25 0.25 0.25 0.25 0.25

Executive Support 1.00 1.00 1.00 1.00 1.00

RCW 42.56.100 Continue execution of Physical Records Management Plan 0.50 0.50 0.50 0.25 0.25Reduces physical storage facility costs by 100%. Improves record location recovery time by 30%.Organizes physical records for disposition or transfer to Washington State Archives

RCW 42.56.100 Record Scanning Effort 0.20 0.20 0.20 0.20 0.00

Online Permitting/Electronic Plan Review 0.50 0.25Allows for electronic submittal, processing and review of permits, reduces cost to applicants in terms of paper, time spent in office/waiting for appointments

SMARTGOV support 1.00 1.00 1.00 1.00 1.00

RCW 42.30.030 Public meeting support (Hearing Examiner, Planning Commission 1.00 1.00 1.00 1.00 1.00

Outreach & Customer Experience 1.00 1.00 1.00 1.00 1.00

Fiscal Operations (payroll, a/p, a/r) 2.50 2.50 2.50 2.50 2.50

Leadership: team development, planning, operational direction 2.00 2.00 2.00 2.00 2.00

Technical oversight and direction 1.00 1.00 1.00 1.00 1.00

20.00 19.60 19.35 19.10 18.90

5 Year Action Plan - Admin & Permit ServicesPermit Center: “One Stop” access point for all Community Development services. It serves as first contact for customers (citizens, developers, etc.) regarding the requirements, policies and procedures of land-use and building permits and related technical services and information. They assist customers with preparing and submitting a complete and accurate application for a permit and issue all permit applications, while ensuring that all customers are provided with the most consistent and accurate information in a helpful, friendly and timely manner. Administrative Services Program: management of all department administrative support, fiscal, personnel, technology, records, and customer service operations.

TOTAL FTE

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Page 49: Department of Community Development Development...Land Use Planning Assistant Director & Chief Building ... Permit Technician ... • Current service delivery demand South and

Type of Mandate Action Item Responsible Priority Status Start Date End Date 2018 2019 2020 2021 2022 Total Staff Benefits/Outcomes

Conduct Comprehensive Plan outreach per Board adopted plan

PEP - Planning 1 Ongoing 06/01/14 06/30/17 0.00

Obtains citizen input which guides comprehensive plan development. Seeks out new citizen groups often overlooked in the process. Provides connection between citizens and their government. Uses new methodologies for outreach.

Improve departmental customer service program.

Admin Services & Building 2 Ongoing 0.00

Provide part time plans reviewer to answer public questions. Find more efficient way to address Citizen Response Management cases in a timely manner. Improve the staff consult process.

Conduct customer surveys to determine areas needing improvement.

Admin Services 3 Ongoing 0.00 On a regular basis survey customers as to service delivery. Address issues raised in feedback.

Improve information to citizens that improves their ability to submit permit applications fully ready for processing with minimal requests for additional information. In short, provide the information that improves first pass yield.

Admin Services, Building, Fire, and DSE

4 Ongoing 0.00Improving first pass yield reduces permit processing time, which is a cost savings to the citizen. Quarterly, the divisions review the common errors and post to the web these issues.

Conduct workshops to advise builders, developers, and citizens on code changes, use of the department's systems, inspection/plans review issues, etc. Partner with Home Builders Association of industry training as appropriate.

Building, Fire, Code Compliance, DSE, PEP, Admin Services

5 Ongoing 0.00Improving customer and citizen knowledge enhances safe construction and reduces permitting processing times. Establishes a trust-building relationship between citizens and department.

Transition citizen outreach efforts to new model. PEP - Plan 1 01/03/16 Ongoing 0.00

Coordinates and engages citizen groups to determine issues to be addressed by the County. Works with advisory councils on project related efforts and coordinates with county offices, departments and outside agencies to address citizen concerns.

Conduct citizen outreach program

PEP - Plan & Neighborhood

Planner3 01/01/17 12/31/19 0.00

Focusing on CAC, neighborhood groups, and other citizen organizations, enhance the relationship between county government and citizens. Collectively work to solve neighborhood issues through orchestrating efforts, being a resource provider, or connecting individuals with appropriate private and public operations.

Conduct Comprehensive Plan outreach per Board adopted plan

PEP - Plan & Neighborhood

Planner4 Ongoing 1/1/2018 12/31/2018 0.00 Continue close coordination with other County departments and agencies on

funded Plan priorities; report on accomplished metrics

5-year strategic plan assessment - Community outreach and Interagency Review Team PEP and DCD 5 Ongoing 1/1/2019 12/31/2019

0.00 Complete and report on goals achieved and on emerging communications and outreach of 5 year time period

0.00 0.00 0.00 0.00 0.00 0.00TOTAL FTE

5 Year Action Plan- Outreach Program3. Building on the Comprehensive Plan effort, establish an internal/external outreach program focused on implementing the comprehensive plan, improving the efficiency and effectiveness of the delivery of departmental services, and engaging citizens. (Note: items listed once and indicate ongoing are considered annual activities.)