department of immigration quarterly statistical report ......department of immigration quarterly...

66
Click on arrow to return to Contents Page Department of Immigration Quarterly Statistical Report September 2012 1

Upload: others

Post on 17-Jan-2020

1 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Department of Immigration

Quarterly Statistical Report

September 2012

1

Page 2: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

• BSP = Business Staffing Plan Board • BPA = Business Plan Amendment • BVP = Business Visitor’s Permit • C14 = Right to be Caymanian (RTBC) - Declaration

from Board; • CIO =Chief Immigration Officer (Decision) • CS&PR = Cayman Status & Permanent Residency

Board • CSA = RTBC - Acknowledgement (No DNA) • CSC = RTBC – Continuation up to Age 18; • CSE = RTBC - Governor in Cabinet; • CSF = RTBC Grounds of Descent; • CSG = RTBC – Grounds of Naturalisation; • CSH = RTBC – Grounds of Marriage; • CSI = RTBC – Surviving Spouse of a Caymanian • CSJ = RTBC – Continuation after 18; • CSL = RTBC – Revocation; • CSO = RTBC – Possession of a BOTC by Birth • CSM = RTBC – Variation • CB = Cayman Brac • EZG = Economic Zone Grant • FWG = Final non-renewable work permit; • GCM = Grand Cayman Island • Key = Application for Key Employee; • LC = Little Cayman • Misc. = Miscellaneous item; • PDC = Permission to Reside – Dependant of a Caymanian

• RAS = Residency & Employment Rights Certificate (Spouse of a Caymanian);

• RIM = Residency – Independent Means • RRD = Residency with the Right to Work – Dependent of a

Permanent Resident; • RRW = Residency & Employments Rights Certificate (8+ years); • RSD = Residency with Right to Work – Spouse of a Deceased

Caymanian • RTS = Temporary Residency – Spouse of a Caymanian • RVA = Variation of PR; • RVW = PR variation for an Employment Rights Certificate • SCG = Special Care Giver; • STU = Student Visa • STV = Visitor Visa • TPS = Temporary Work permit, Seasonal Worker • TWE = Temporary Work Permit Extension • TWP = Temporary Work Permit • WPA = Work Permit Amendment; • WPB = Work Permit Board • WPG = Work Permit Grant; • WPR = Work Permit Renewal; • WSG = Work Permit Grant Spouses Term Limit; • WSR = Work Permit Renewal Spouses Term Limit • WTA = Term Limit Exemption Permit Amendment • WTG = Term Limit Exemption Permit Grant • WTR = Term Limit Exemption Permit Renewal

Reference guide to codes used throughout this report.

2

Page 3: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

3

CONTENTS

•Immigration Control

•Non-Caymanian Workforce

•Key Employee

•Term Limit Exemption

•Special Economic Zone Work Permit

•Work Permit Board

•Business Staffing Plan Board

•Chief Immigration Officer

•Residency and the Right to be Caymanian

•Border Control

•Visa Operations

•Enforcement

•Passport & Corporate Services

•Administration

•Freedom of Information

Foreword

The Cayman Islands1 are a leading

offshore financial services jurisdiction

situated in the northwest Caribbean. With

a relatively small local labour pool the

primary pillars of the Islands’ economy –

financial services and tourism - are heavily

dependent on workers from overseas. Out

of a population of approximately 55,5002

and a total workforce of some 36,0002

there are presently over 20,300 non-

permanent foreign workers living in the

Islands. The Islands are socially and

culturally diverse, with some 120

nationalities represented in the population.

This document provides statistical data in

regard to a number of key immigration

categories and the operations of the

Department of Immigration.

Notes: 1 Comprising Grand Cayman (GCM), Cayman Brac (CYB) and Little Cayman (LYB) 2 Economic and Statistics Office, Government of the Cayman Islands

Fiscal year: 1st July – 30th June

Page 4: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Immigration Control Non-Caymanian Workforce

4

Page 5: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

This chart shows total number of non-permanent foreign workers for all three Islands from 2002 to 2011 as at 31st Dec of each year. The number of foreign workers as at 30th September 2012 stands at 20,112. The figures include work permit holders (including those working by operation of law awaiting permit renewals etc) and non-Caymanian Government contract workers. The figures do not include permanent residents with the right to work.

Foreign Workers: 2002 to 30 September 2012

5

18,044 19,058

22,606 24,137

22,557 24,730 24,232

21,130 19,106 19,927 20,112

-

5,000

10,000

15,000

20,000

25,000

30,000

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Page 6: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

At the end of the 2nd

quarter of 2012 there

were a total of 20,112

foreign workers (other

than permanent

residents) living and

working in the

Cayman Islands.

Foreign Workers to 30 September 2012

6

The figures include work permit holders (including those working by operation of law, awaiting permit renewals etc) and non-Caymanian Government contract workers. The figures do not include permanent residents with the right to work.

19,691

19,927

20,30920,240

20,112

19,300

19,400

19,500

19,600

19,700

19,800

19,900

20,000

20,100

20,200

20,300

20,400

at Sep 30, 2011 at Dec 31, 2011 at Mar 31, 2012 at Jun 30, 2012 at Sep 30, 2012

Page 7: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

This chart shows the number of work permits in effect at the end of each calendar year from 2002 to 2011. There were 16,147 work permits in effect as at 30th September 2012.

Work Permits in effect 2002 to 2011 (to 30th September 2012)

7

-

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Page 8: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

The Cayman Islands Government is the largest employer in the Islands. Although the majority of employees are Caymanian,

there were, as at 30th September 2012, 942 non-Caymanian Contract Employees. Non-Caymanian Contract Workers do not

require a work permit and are not subject to term limits.

8

Non-Caymanian Government Workers: 2002 to 30 September 2012

-

200

400

600

800

1,000

1,200

1,400

1,600

Group Employee/Government Contract

1,163 1,095

921 1,057

1,319 1,462 1,464

1,273

1,029 971 942

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Page 9: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

9

Temporary Work Permits in effect as at 30 September 2012

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

This chart shows the number of temporary work permits in effect at the end of each calendar year from 2002 to 2011. There were 3,022 work permits in effect as at 30th September 2012.

Page 10: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

At 30th September 2012 there were a total of 20,211 foreign workers (other than permanent residents but including Government Contract Workers) residing and working in all three of the Cayman Islands. Jamaican nationals form the largest group of foreign workers (40%).

Current Foreign Workers (at 30 September 2012): Top 7 nationalities with greater than 300 workers

10

Jamaica; 8,115 ; 40%

All Others; 3,726 ; 18%

Philippines; 2,647 ; 13%

United Kingdom; 1,719 ; 9%

United States Of America; 1,320 ; 7%

Canada; 1,143 ; 6%

Honduras; 737; 4% India; 704; 3%

Page 11: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Current Foreign Workers as at 30 September 2012 – Grand Cayman (Top 7 Nationalities)

11

Jamaica, 7,786 , 40%

All Others, 3,686 , 19%

Philippines, 2,527 , 13%

United Kingdom, 1,689 , 9%

United States Of America, 1,282 , 6%

Canada, 1,133 , 6%

India, 726 , 4% Honduras, 641 , 3%

Page 12: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Current Foreign Workers as at 30 September 2012 – Cayman Brac & Little Cayman (Top 7 Nationalities)

12

Jamaica; 329; 51%

Philippines; 120; 19%

Honduras; 63; 10%

All Others; 40; 6%

United States Of America; 38; 6%

United Kingdom; 30; 5%

India; 11; 2%Canada

; 10; 1%

Page 13: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Working By Operation of Law & Final Non-Renewable Work Permits 2006 to 30 September 2012

While an application for the renewal of a work permit is being processed, or when a work permit application has been refused and an appeal against the decision has been made to the Immigration Appeals Tribunal, the worker may be allowed to work by operation of law. At 30th September 2012 there were 722 persons working by operation of law in the Cayman Islands. A final non-renewable work permit for one year is issued where a person’s permanent residence application has been refused or after an unsuccessful appeal against its refusal.

13

-

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

Working by Operation of Law Final Non-Renewable Work Permit

3,270

1,892

45

1,457

64

1,043

96

722

61

2006 2007 2008 2009 2010 2011 2012

Page 14: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Number of Foreign Workers Employed as at 30 September 2012 - By Major Occupation Groups

14

0 1,000 2,000 3,000 4,000 5,000

4,887

4,428

2,881

2,353

2,121

1,024

855

798

402

362

Other (Includes Government Contracted Officers)

Plant and machine operators, and assemblers (Includes Boat Hands, Bus Drivers & Heavy Machine Operators)

Clerical support workers (Includes Administrative Assistants, Bookkeepers, Account Clerks & Grocery Clerks)

Skilled Agricultural and Landscaping workers (Includes Gardeners, Farmers & Landscapers)

Managers ( Includes Financial Controllers, General Managers, Human Resource Managers, Project Managers, Sales Managers & Relationship Managers)

Technicians and Associate Professionals (Includes A/C Technicians, Dental Technicians, Personal Assistants & Secretaries)

Craft and related trades workers (Includes Auto Mechanics, Auto Body repairman, Electricians, Carpenters, Painters, Masons & Plumbers)

Professionals (Includes Accountants, Fund Administrators, Auditors, Doctors, Lawyers, & Teachers)

Service and sales workers (Barbers, Bartenders, Cashiers, Cooks, Hairdressers, Waiters/Waitresses, Janitors, Security Guards)

Elementary Occupations (Includes Domestic Helpers/Workers, Caregivers, Kitchen & laundry attendants, Beach Attendants & General Labourers/Cleaners)

Page 15: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

A total of 449 applications were refused by the Boards for the quarter ending 30th September, 2012 (excluding Term Limit

Exemption Permits and 28 applications in the ‘Other’ category).

Work Permit Application Refusals – Major Occupations with 10 or more refusals

15

0 20 40 60 80 100 120 140

24

32

11

62

98

31

125

11

Managers ( Includes Financial Controllers, General Managers, Human Resource Managers, Project Managers, Sales Managers & Relationship Managers)

Plant and machine operators, and assemblers (Includes Boat Hands, Bus Drivers & Heavy Machine Operators)

Professionals (Includes Accountants, Fund Administrators, Auditors, Doctors, Lawyers, & Teachers)

Clerical support workers (Includes Administrative Assistants, Bookkeepers, Account Clerks & Grocery Clerks)

Technicians and Associate Professionals (Includes A/C Technicians, Dental Technicians, Personal Assistants & Secretaries)

Craft and related trades workers (Includes Auto Mechanics, Auto Body repairman, Electricians, Carpenters, Painters, Masons & Plumbers)

Service and sales workers (Barbers, Bartenders, Cashiers, Cooks, Hairdressers, Waiters/Waitresses, Janitors, Security Guards)

Elementary Occupations (Includes Domestic Helpers/Workers, Caregivers, Kitchen & laundry attendants, Beach Attendants & General Labourers/Cleaners)

Page 16: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Key Employees

The progressive system of rights afforded by the Islands’ immigration legislation requires that a worker must leave the Islands after seven years unless they have been designated as a ‘key employee’. Key employees are persons who possess particular skills or experience and whose continued employment is critically important for their employer. A key employee may remain in the Islands on work permits for a total of nine years and may apply for permanent residence after being resident for eight years.

16

Page 17: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Key Employee grants and refusals to 30 September 2012

There were 44 approvals and 6

refusals from June to 30th September 2012

inclusive.

17

0

5

10

15

20

25

30

35

40

45

50

Approvals Refusals

49

19

41

32

37

16

36

8

44

6

at Sep 30, 2011 at 31 Dec, 2011 at 31 Mar 2012 at Jun 30 2012 at Sep 30 2012

Page 18: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Current Key Employee designations by nationality (countries with 7 or more designated workers) as at 30 September 2012

At the end of September 2012 there were 578 ‘key employees’ in total. Of those approvals, United Kingdom citizens accounted for 24% of the total figure with 137 approvals.

18

UNITED KINGDOM, 137, 24%

JAMAICA, 119, 21%

CANADA, 100, 17%

UNITED STATES OF AMERICA, 64, 11%

PHILIPPINES, 30, 5%

IRELAND, 17, 3%

TRINIDAD AND TOBAGO, 15, 3%

AUSTRALIA, 12, 2%

SOUTH AFRICA, 11, 2%

HONDURAS, 8, 1%

INDIA, 7, 1%

All Others, 58, 10%

Page 19: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

19

Number of Key Employee Approvals in effect - By Major Occupation Groups as at 30 September 2012

0 50 100 150 200

181

147

103

51

38

32

17

7

2

Skilled Agricultural and Landscaping workers (Includes Gardeners, Farmers & Landscapers)

Plant and machine operators, and assemblers (Includes Boat Hands, Bus Drivers & Heavy Machine Operators)

Clerical support workers (Includes Administrative Assistants, Bookkeepers, Account Clerks & Grocery Clerks)

Elementary Occupations (Includes Domestic Helpers/Workers, Caregivers, Kitchen & laundry attendants, Beach Attendants & General Labourers/Cleaners)

Service and sales workers Service and sales workers (Barbers, Bartenders, Cashiers, Cooks, Hairdressers, Waiters/Waitresses, Janitors, Security Guards)

Craft and related trades workers (Includes Auto Mechanics, Auto Body repairman, Electricians, Carpenters, Painters, Masons & Plumbers)

Technicians and Associate Professionals (Includes A/C Technicians, Dental Technicians, Personal Assistants & Secretaries)

Managers (Includes Financial Controllers, General Managers, Human Resource Managers, Project Managers, Sales Managers & Relationship Managers)

Professionals (Includes Accountants, Fund Administrators, Auditors, Doctors, Lawyers, & Teachers)

Page 20: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Key Employee application refusals 2009 – 30 September 2012

20

0

20

40

60

80

100

120

140

160

77

141

118

30

2009 2010 2011 2012

Page 21: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

21

Key Employee application refusals since 2009 to 30 September 2012 by nationality – Top seven

nationalities

Jamaica, 211, 58%

United Kingdom, 33, 9%

Philippines, 30, 8%

Canada, 29, 8%

Honduras, 13, 4%

India, 10, 3%

Colombia, 9, 2%

Others, 31, 8%

Page 22: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Key Employee application refusals from 2009 to 30 September 2012 by Major Occupation Groups

22

0 20 40 60 80 100 120

106

69

53

43

29

25

19

15

7

Plant and machine operators, and assemblers (Includes Boat Hands, Bus

Drivers & Heavy Machine Operators)

Skilled Agricultural and Landscaping workers (Includes Gardeners, Farmers &

Landscapers)

Clerical support workers (Includes Administrative Assistants, Bookkeepers,

Account Clerks & Grocery Clerks)

Managers (Includes Financial Controllers, General Managers, Human Resource

Managers, Project Managers, Sales Managers & Relationship Managers)

Professionals (Includes Accountants, Fund Administrators, Auditors, Doctors, Lawyers,

& Teachers)

Service and sales workers Service and sales workers (Barbers, Bartenders, Cashiers,

Cooks, Hairdressers, Waiters/Waitresses, Janitors, Security Guards)

Technicians and Associate Professionals (Includes A/C Technicians, Dental

Technicians, Personal Assistants & Secretaries)

Craft and related trades workers (Includes Auto Mechanics, Auto Body repairman,

Electricians, Carpenters, Painters, Masons & Plumbers)

Elementary Occupations (Includes Domestic Helpers/Workers, Caregivers, Kitchen &

laundry attendants, Beach Attendants & General Labourers/Cleaners)

Page 23: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Term Limit Exemption Permits

Changes took place to our immigration legislation, effective 28th October 2011, affecting persons (and

their employers) who have reached the expiry of their term limit recently, or who will reach it within the

next two years. It is now possible for an employer, or prospective employer, of a person -

(a) whose final work permit expired on or after 28 September 2011 and who had not applied for

permanent residence prior to the expiry of their final work permit; or

(b) who, on 28 October 2011, is working by operation of law having applied for key employee

designation and the application is subsequently refused,

to apply for a Term Limit Exemption Permit which, if granted, will allow them to remain employed in the

Islands, either for their last employer or for a new employer, for up to two years from 28 October 2011

even though their term limit has expired.

These permits, although not work permits, are processed by the Work Permit Board, Business Staffing

Board and Chief Immigration Officer and are detailed in the following charts.

23

Page 24: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Persons reaching the end of their Term Limit monthly: October 2011 to end 2012

24

Term Limit Month 2011 2012

Jan 174

Feb 204

Mar 247

Apr 226

May 214

Jun 159

Jul 149

Aug 165

Sep 155

Oct 82 179

Nov 260 219

Dec 169 259

Total 511 2,350

Page 25: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

25

A total of One thousand five hundred and thirty-six (1,536) applications were processed between 28th October 2011 and 30th September 2012 with one thousand three hundred and seventy-two (1,372) or 89.32% being approved.

Term Limit Exemption Permit – Applications processed by each Board and the CIO at 30 September 2012

WPB – Work Permit Board; BSP – Business Staffing Plan Board; CIO – Chief Immigration Officer

Application Status WPB BSP CIO Total

Approved 65 62 194 321

Being Processed 6 0 18 24

Deferred 0 2 8 10

Other 0 0 1 1

Refused 6 2 3 11

Total 77 66 224 367

0

50

100

150

200

250

7766

224

WPB BSP CIO

*Includes one application for TLEP Renewal

Page 26: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

26

Term Limit Exemption Permits Approved – By Major Occupation Groups as at 30 September 2012

A total of one thousand three hundred and seventy-two applications were approved between 28th October 2011 and 30th September 2012.

0 100 200 300 400 500 600

524

322

215

95

71

46

44

36

12

7

Other

Managers ( Includes Financial Controllers, General Managers, Human Resource Managers, Project Managers, Sales Managers & Relationship Managers)

Professionals (Includes Accountants, Fund Administrators, Auditors, Doctors, Lawyers, & Teachers)

Clerical support workers (Includes Administrative Assistants, Bookkeepers, Account Clerks & Grocery Clerks)

Plant and machine operators, and assemblers (Includes Boat Hands, Bus Drivers & Heavy Machine Operators)

Skilled Agricultural and Landscaping workers (Includes Gardeners, Farmers & Landscapers)

Technicians and Associate Professionals (Includes A/C Technicians, Dental Technicians, Personal Assistants & Secretaries)

Service and sales workers (Barbers, Bartenders, Cashiers, Cooks, Hairdressers, Waiters/Waitresses, Janitors, Security Guards)

Page 27: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Special Economic Zone Work Permit

(Employment Certificate)

The Special Economic Zone encompasses a Cayman Internet & Technology Park, Cayman

Media Park, Cayman Biotechnology Park, Cayman Commodities & Derivatives Park, Cayman

Outsource Park and Cayman International Academic Park.

These applications are processed by Administrators who have delegated authority from the

Chief Immigration Officer.

During this quarter eighteen(18) applications (including one amendment) were received and

approved. Total workers as at end of September were thirty-one.

27

Page 28: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Work Permit Board

The Work Permit Board considers applications for work permits and key employee designations

where the employer is not required by law to have a Business Staffing Plan. This Board also

hears appeals in respect to temporary work permits and decisions of an Immigration Officer.

28

Page 29: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

For the quarter ending 30th September 2012 the Work Permit Board processed a total of 1,322 work permit applications – excluding Term Limit Exemption Permits.

Work Permit Board

Number of applications processed for each quarter up to 30 September 2012

29

-

500

1,000

1,500

2,000

2,500

1,161

2,155

1,466

1,0521,322

at Sep 30, 2011 at Dec 31, 2011 at Mar 31, 2012 at Jun 30, 2012 at Sep 30, 2012

Page 30: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

The Work Permit Board processed 1,322 applications for the quarter broken down by the various application types above. Applications deferred for a particular reason are included in the numbers, therefore it is likely in those cases to process an application twice in the same period.

Work Permit Board

Number of applications processed by type during the quarter ending 30 September 2012

30

0

100

200

300

400

500

600

700

FW

G, 1

0

KE

Y, 4

7

MS

C, 5

9

SC

G, 1

5

WP

A, 1

27

WP

G, 6

81

WP

R, 3

55

WS

G, 7

WS

R, 2

1

Page 31: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Work Permit Board

Number of applications refused for each quarter up to 30 September 2012

31

Total Applications refused during the quarter ending 30th September, 2012 was 121 – excluding Term Limit Exemption Permits.

0

20

40

60

80

100

120

140

60

139

97

74

121

Sep 30, 2011 Dec 31, 2011 Mar 31, 2012 Jun 30, 2012 Sep 30, 2012

Of the 1,322 applications processed by the Board, 9.15% were refused. Another 21 applications, or 1.6% were deferred for further consideration.

Page 32: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Business Staffing Plan Board

The Immigration Law (2011 Revision) requires every company which employs fifteen or

more persons on work permits to have a Business Staffing Plan. The Business Staffing

Plan Board considers applications for a Business Staffing Plan and work permit

applications made in accordance with it. This Board also considers key employee

applications for workers employed under a Business Staffing Plan.

32

Page 33: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Business Staffing Plan Board

Number of applications processed for each quarter up to 30 September 2012

For the quarter ending 30th September 2012 the Business Staffing Plan Board processed a total of 1,229 work permit applications – excluding Term Limit Exemption Permits.

33

-

200

400

600

800

1,000

1,200

1,400

946

1,127 1,152

1,038

1,229

at Sep 30, 2011 at Dec 31, 2011 Mar 31, 2012 at Jun 30, 2012 at Sep 30, 2012

Page 34: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Business Staffing Plan

Number of applications processed by type during the quarter ending 30 September 2012

34

The Business Staffing Plan Board processed 1,229 applications for the quarter broken down by the various application types above. Applications deferred for a particular reason are included in the numbers, therefore it is likely in those cases to process an application twice in the same period.

0

50

100

150

200

250

300

350

400

450

500

BPA,

37

BSP,

18

FWG

, 3

KEY,

44

MSC

, 39 W

PA, 1

48

WPG

, 441

WPR

, 492

WSG

, 4

WSR

, 3

Page 35: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Business Staffing Plan Board

Number of applications refused for each quarter up to 30 September 2012

35

Total Applications refused for the quarter ending 30th September 2012 was 18 – excluding Term Limit Exemption Permits.

Of the 1,229 applications processed by the Board, 1.46% were refused. Another 22 applications, or 1.79% were deferred for further consideration.

0

5

10

15

20

25

30

35

4

24

32

22

18

at Sep 30, 2011 at Dec 31, 2011 Mar 31, 2012 at Jun 30, 2012 at Sep 30, 2012

Page 36: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Chief Immigration Officer

The Chief Immigration Officer (and persons designated by her, called Work Permit Administrators) consider inter alia applications for temporary work permits and certain categories of annual work permit.

36

Page 37: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Chief Immigration Officer & Work Permit Administrators

Number of applications processed for each quarter up to 30 September 2012

The Chief Immigration Officer and Work Permit Administrators processed a total of 4,909 applications from June to September 2012 –excluding Term Limit Exemption Permits.

37

-

1,000

2,000

3,000

4,000

5,000

6,000 4,294

5,346

4,669 4,767 4,909

at Sep 30, 2011 at Dec 31, 2011 at Mar 31, 2012 at Jun 30, 2012 at Sep 30, 2012

Page 38: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Chief Immigration Officer & Work Permit Administrators

Number of applications processed by type for the quarter ending 30 September 2012

38

0

500

1000

1500

2000

2500

3000

BV

P, 80

CS

A, 95

CS

C, 20

FW

G, 11

MS

C, 2

TP

E, 1

TP

S, 1

TW

E, 301 T

WP

, 2

,872

WP

A/C

SM

, 214

WP

G, 581

WP

R, 705

WS

G/W

SR

, 14

The Chief Immigration Officer and Work Permit Administrators processed a total of 4,909 applications broken down by the various types listed above. Applications deferred for a particular reason are included in the numbers, therefore it is likely in those cases to process an application twice in the same period.

Page 39: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Chief Immigration Officer

Number of applications refused for each quarter up to 30 September 2012

39

Total Applications refused for the quarter ending 30th September 2012 was 269 – excluding Term Limit Exemption Permits.

-

50

100

150

200

250

300

350

400 348

281

367

302 269

at Sep 30, 2011 at Dec 31, 2011 at Mar 31, 2012 at Jun 30, 2012 at Sep 30, 2012

Of the 4,909 applications processed by the Board 5.48% were refused. Another 110 applications, or 2.24% were deferred for further consideration.

Page 40: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

40

Residency and

The Right To Be Caymanian

Applications for permanent residence, the right to be Caymanian, and Residency & Employment

Rights Certificates for the spouse of a Caymanian are considered by the Caymanian Status &

Permanent Residency Board.

Page 41: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Caymanian Status & Permanent Residency

Number of applications processed for each quarter up to 30 September 2012

The Caymanian Status & Permanent Residency Board processes all applications for Permanent Residency and the Right to be Caymanian. Total applications processed for the quarter ending 30th September, 2012 was 475.

41

0

100

200

300

400

500

600

700

645

145

477 447 475

at Dec 31, 2011 at Mar 31, 2012 at Jun 30, 2012 at Sep 30, 2012

Page 42: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Caymanian Status & Permanent Residency

Number of applications processed by type during the quarter ending 30 September 2012

42

0

20

40

60

80

100

120

140

C14

, 14

CS

F, 9

CS

G, 8

1

CS

H,

68

CS

J, 1

0

CS

M, 1

1

RA

S, 1

29

RLR

, 3

RR

D, 2

9

RR

W,

69

RV

A, 3

9

RV

W,

11

CS

A/C

SI/

CS

L, 2

The Cayman Status and Permanent Residency Board processed a total of 475 applications broken down by the various types listed above. Applications deferred for a particular reason, 52 applications or 10.95%, are included in the numbers, therefore it is likely in those cases to process an application twice in the same period.

Page 43: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Caymanian Status & Permanent Residency

Number of applications refused for each quarter up to 30 September 2012

43

Total Applications refused for the quarter ending 30th September 2012 was 41.

Of the 475 applications processed by the Board, 8.63% were refused. The largest number of refusals (13) was for Residency & Employment Rights (8+ years) applications at 2.74%.

0

20

40

60

80

100

95

4958 58

41

at Sep 30, 2011 at Dec 31, 2011 at Mar 31, 2012 at Jun 30, 2012 at Sep 30, 2012

Page 44: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

As well as managing migration through the work permit system the Department of Immigration also

has responsibility for border control.

This includes responsibility for processing all persons arriving in and departing from the Cayman

Islands whether by air or by sea and the processing and repatriation of illegal migrants who arrive in

the Cayman Islands without permission.

44

Border Control

Page 45: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Air Arrivals & Departures to 30 September 2012

45

-

20,000

40,000

60,000

80,000

100,000

120,000

140,000

at 30 Sep, 2011 at Dec 31, 2011 at Mar 31, 2012 at Jun 30, 2012 at Sep 30, 2012

Arrivals

Departures

Page 46: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Total monthly number of arrivals and departures by air since September 2011.

46

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

Se

p-1

1

Oct-

11

No

v-1

1

De

c-1

1

Jan

-1

2

Fe

b-1

2

Mar-1

2

Ap

r-1

2

May-1

2

Ju

n-1

2

Ju

l-1

2

Au

g-1

2

Se

p-1

2

Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12

Arrivals 20,534 26,934 36,740 45,123 40,593 41,109 46,740 43,936 37,187 40,071 46,909 40,072 21,932

Departures 21,222 25,458 33,533 40,573 42,645 39,674 46,454 47,520 36,531 39,450 47,224 41,922 23,260

Total Arrivals & Departures

Page 47: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Cruise Ship Passengers processed – April 2011 to September 2012

47

-

100,000

200,000

300,000

400,000

500,000

600,000

Apr - Jun 2011 Jul - Sep 2011

Oct - Dec 2011 Jan - Mar

2012 Apr - Jun 2012 Jul - Sep 2012

325,947

225,958

338,942

553,347

349,141

252,455

Page 48: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

48

1,067 1,085

1,233

1,172

1,192

1,190 1,134

1,372

1,305

1,430

1,321

1,532

1,526 1,507

1,661

1,306

900

1,000

1,100

1,200

1,300

1,400

1,500

1,600

1,700

Page 49: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Visa Operations

The Visa Section in the Department of Immigration processes visitor visa applications from

visa nationals and student visa applications from overseas students over the age of eighteen

wishing to study at an educational establishment in the Cayman Islands.

49

Page 50: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Visa Operations

Number of Visitor visa applications processed for each quarter up to 30 September 2012

50

-50 100 250 400 550 700 850

1,000 1,150 1,300 1,450 1,600 1,750 1,900 2,050 2,200 2,350 2,500

at Sep 30, 2011at Dec 31, 2011

at Mar 31, 2012

at Jun 30, 2012

at Sep 30, 2012

2

Approved Being Processed Deferred Refused Other

Page 51: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Visa Operations

Number of Student Visa applications processed for each quarter up to 30 September 2012

51

52

109

5771

100

65

1

Approved Being Processed Deferred Other

- No Student Visas were received in the last quarter of 2011 (September 1 – December 31, 2011 )

Page 52: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

The Department of Immigration’s Enforcement Section is responsible for enforcing all aspects of

our immigration legislation. This includes investigating the commission of immigration offences

and prosecuting offenders. This may relate to working illegally or residing in the

Islands without permission. The Immigration Law (2011 Revision) also allows for Immigration

Officers of a certain rank to impose fines administratively as an alternative to court proceedings.

This Section also processes applications by persons seeking asylum in the Cayman Islands and

facilitates the departure of persons who become the subject of a deportation order.

52

Enforcement

Page 53: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Enforcement – Arrests for immigration related offences

53

Fines collected per quarter

at 30 Sep, 2011 41,240.00$

at 31 Dec, 2011 26,750.00$

at 31 Mar, 2012 31,715.00$

at 30 Jun, 2012 42,750.00$

at 30 Sep, 2012 119,730.00$

Number of arrests per quarter

at 30 Sep, 2011 32

at 31 Dec, 2011 100

at 31 Mar, 2012 52

at 30 Jun, 2012 49

at 30 Sep, 2012 48

Page 54: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Of the 48 persons arrested, 46% were Jamaican nationals followed by Cubans, Americans, British and Filipino

nationals for the quarter to 30th September 2012.

Enforcement – Arrests by Nationality for the quarter ending 30 September 2012

54

3, 7%

11, 23%

3, 6%

3, 6%

2, 4%

1, 2%

22, 46%

1, 2% 1, 2%

1, 2%

American

Cuban

British

Filipino

Honduran

Indian

Jamaican

St. Vincent & G

Columbian

Israel

Page 55: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Responsibility for processing passport applications and a range of other corporate services falls to the

Passport & Corporate Services Office of the Department of Immigration.

55

Passport and

Corporate Services

Page 56: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Passports - Service Types

Number of applications processed for each quarter up to 30 September 2012

The Passport & Corporate Services Office is also responsible for issuing Visa Waivers for entry into the United States by holders of BOTC (Cayman Islands) passports. *Identity Certificates and Jamaican Travel documents (Travel documents issued in lieu of a passport) ** Forwarding of US visitor visa applications for BOTC (Caymanian) and British citizen passports for qualified individuals under 10 years or 80+ years of age

56

New PassportsUS Visa Waivers

*ID Certs & JA TD US Courier

1,2

20

2,0

66

13

16

744

1,3

75

12

6

907

1,0

21

6

12

1,1

30

1,4

44

6

29

1,2

33

2,0

71

9

16

at Sep 30, 2011 at 31 Dec, 2011 at 31 Mar, 2012 at 30 Jun, 2012 at 30 Sep, 2012

Page 57: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

The Passport & Corporate Services Office offers several expedited services.

Passports – Standard and Expedited service levels

57

at Sep 30, 2011at Dec 31, 2011

at Mar 31, 2012at Jun 30, 2012

at Sep 30, 2012

926

568 697 908

2,879

253

144128

115 386

4737

4365

61

77

54

3

Regular Express Super Express Fast Trak

Page 58: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Corporate Services – Service Types

The Passport & Corporate Services Office provides various Corporate Services, including issuing Special Marriage Licences for couples visiting the Islands and wishing to be married here.

58

Special Marriage Licences Apostille

Authentication of Documents Cuban Invitation

Letters

109

2,6

27

132

70

150

2,5

47

124

90

126

2,4

93

168

44

168

2,8

24

99

63

96

2,2

46

47

86

at Sep 30, 2011 at Dec, 2011 at Mar 31, 2012 at Jun 30, 2012 at Sep 30, 2012

Page 59: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

The Department of Immigration has 171 employees made up of 62 uniformed Immigration Officers

and 109 non-uniformed personnel working in a range of operations. These include senior

management, customer service staff, accounting and debt collection personnel, filing clerks, Board

Secretariats, Appeal Statement Writers and Compliance Officers.

59

Administration of the

Department of Immigration

Page 60: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Counter Services and

Communications Centre

60

Page 61: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

The public counter at the Department of Immigration’s headquarters on Elgin Avenue assists thousands of customers every month.

61

Public Counter

Number of walk-in customers served at the main counter at Immigration Headquarters from September 2011 to 30 September

2012

7,692

7,685

8,687

7,514

8,687

8,219

8,791

7,829

8,570

8,928

8,892

9,470

7,661

5,000

5,500

6,000

6,500

7,000

7,500

8,000

8,500

9,000

9,500

10,000

Sep-11 Oct-11 Nov-11 Dec-11 Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12

Page 62: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

62

Public Counter

Average number of walk-in customers served per quarter from July 2011 to September 2012 - by type of service

Passport

Endorsements

Single

Payments

Visitor

ExtensionsReceptionist

Temporary

Work Permits

Other

ServicesAppointments

Working By

Operation of

Law

English Tests

Jul - Sep 2012 1662 1591 1622 1434 1191 783 203 162 26

Apr - Jun 2012 1,629 1,647 1,631 1,412 958 749 201 183 33

Jan - Mar 2012 1,589 1,634 1,579 1,325 1,094 720 204 197 34

Oct -Dec 2011 1,688 1,577 1,411 1,141 1,040 692 220 195 7

Jul - Sep 2011 1,494 1,487 1,479 1,229 802 669 189 164 0

-

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

Note: English Test Q-matic option from Dec 2011

Page 63: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

63

Public Counter

Number of walk-in customers served at the main counter at Immigration Headquarters by Type of Service

July Aug Sep Average

Receptionist Customer Liaison Officer 764 853 668 762

PR/RERC/WP/Caman Status 209 264 190 221

Letter/Document Collection/Dro 311 378 246 312

Document Request Collection 164 145 109 139

1448 1640 1213 1434

Passport Endorsements (No Cash) Permanent Residency (PE) 89 106 70 88

Work Permit Grant/Renewal 1341 1468 1229 1346

Caymanian Status 88 98 65 84

Other(PE) 165 144 124 144

1683 1816 1488 1662

Appointments 214 207 189 203

214 207 189 203

Single Payment Permanent Residency (SP) - 269 290 224 261

Work Permit Grant/Renewal (SP) 1135 1217 1041 1131

Re-entry Stamp/other 218 244 136 199

2050 2165 1779 1591

Visitor Extensions 1st Extension 953 1210 992 1052

2nd Extension 381 371 308 353

3rd Extension 268 224 159 217

1602 1805 1459 1622

Temporary Work Permits Express 287 284 252 274

Regular (TWP) 639 633 565 612

Collection of letter (TWP) 35 36 31 34

Other (TWP) 124 114 93 110

Other (VE) 179 184 117 160

1264 1251 1058 1191

Other Services Multiple Payments 453 411 400 421

Document Request Payment 311 260 221 264

Missing Information Drop-off 105 112 77 98

869 783 698 783

Working By Operation of Law Working by Operation of Law (Drop-off) 93 122 82 99

Working by Operation of Law (Collection) 73 62 53 63

166 184 135 162

English Test English Test Appointment 9 11 4 8

English Test Exam 15 22 16 18

24 33 20 26

8,892 9,470 7,661 8,674 Total

Total for Appointments

Total for Other Services

Total for Working by Operation of Law

Total for English Test

Total for Receptionist

Number of Customers Served

Total for Passport Endorsements

Total for Single Payment

Total for Visitor Extensions

Total for Temporary Work Permits

Page 64: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

The Communications Centre has six members of staff who process over 10,000 incoming calls per month from customers requesting information on immigration issues.

64

Number of telephone callers assisted by the Communications Centre during the previous four quarters

38,282

34,879 34,099

37,79339,342

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

at Sep 30, 2011 at Dec, 2011 at Mar 31, 2012 at Jun 30, 2012 at 30 Sep, 2012

Page 65: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Freedom of Information

The Department of Immigration is committed to openness and freedom of information. Each

month the Department grants access to a range of information in response to requests from the

public, the media and others.

65

Page 66: Department of Immigration Quarterly Statistical Report ......Department of Immigration Quarterly Statistical Report September 2012 1 . ... •CSE = RTBC - Governor in Cabinet;

Click on arrow to return to Contents Page

Freedom of Information Requests

Number of applications processed for each quarter up to 30 September 2012

66

0

5

10

15

20

25

at Sep 30, 2011 at Dec 31,

2011 at Mar 31, 2012 at Jun 30,

2012 at Sep 30, 2012

24

18

11

17

15

88

10

17

15

No. of Requests Closed Work In Progress Waiting for Clarification