department of industrial & employment relations the integration of third country nationals at...

Department of Industrial & Employment Relations

The Integration of Third Country Nationals at Their Place of Work in Malta

- A Qualitative Study

M.FSADNI & AssociatesMarket Research Consultants

21 May 2014

A The Research Brief

The Objective of this Research Project was twofold:

a. to undertake a qualitative research study and present a research report for discussion with social partners and interested stakeholders;

b. to present the qualitative research findings in a focused conference.

Research Brief

B The Research Plan

`

To address the research project's objectives, the Research Consultants adopted the following Research Plan:

Face-to-face Interviews with 10 Stakeholders Face-to-face interviews with 100 Third Country Nationals (TCNs) CATI interviews with 30 Employers of TCNs.

The Research Plan

Face-to-Face interviews with Stakeholders:

4 NGOs with an interest in TCN affairs A government agency with an interest in TCN affairs An NGO representing TCN workers (Filipinos) A leading employer association A large employer who currently employs employees hailing from over

30 nationalities An HR Manager A leading trade union A Sub-Saharan African TCN worker turned 'Self-Employed with

Employees' (in Malta).

The Research Plan

Face-to-Face interviews with 101 TCN Workers

The Research Plan

ASIAFilipino x 17

China x 2Japan x 1India x 1

Sub-Saharan Africa (SSA)Somalia x 18Eritrea x 17Ghana x 7

Ivory Coast x 6Nigeria x 6Ethiopia x 4

Togo x 4Mali x 2Niger x 2

Middle East/North Africa (MENA)Libya x 4Syria x 4

Tunisia x 3Morocco x 2Lebanon x 1

Egypt x 1

CATI Interviews with 30 Employers of TCN Workers

The Research Plan

CountsBreak %Respondents

Total

Total

Manufacture Construction Import/Retail Hospitality Services

1-9

10-49

50-249

250+

31 5 6 7 6 7

825.8%

120.0%

350.0%

114.3%

--

342.9%

1135.5%

240.0%

233.3%

457.1%

233.3%

114.3%

516.1%

--

--

228.6%

233.3%

114.3%

722.6%

240.0%

116.7%

--

233.3%

228.6%

Shortcomings of the Primary Research

The Research Consultant did not encounter any significant difficulties in inviting TCN workers and local employers to participate in the study.

The majority of TCNs approached, accepted to be interviewed. A small gift was given to each TCN respondent.

Some 120 local companies were contacted, out of which 31 employers accepted to be interviewed.

The employers who did not wish to be interviewed, either never employed TCN workers to date or refused to be interviewed, which is typical of the employer cohort.

The Research Plan

C Highlights of the Salient Findings

CiRespondent Profile –

TCN Workers

Gender of TCN Workers

Respondent Profile –

TCN Workers


Total

Total

ASIA MENA SSA

Male

Female

101 21 14 66

7271.3%

314.3%

14100.0%

5583.3%

2928.7%

1885.7%

--

1116.7%

Age of TCN Workers


TCN Workers


Total

Total

ASIA MENA SSA

18-24 yrs

25-34 yrs

35-44 yrs

45-54 yrs

55+ yrs

Refused

101 21 14 66

1514.9%

--

214.3%

1319.7%

5655.4%

523.8%

857.1%

4365.2%

2322.8%

1257.1%

321.4%

812.1%

76.9%

419.0%

17.1%

23.0%

--

--

--

--

--

--

--

--

Level of Education of TCN Workers


TCN Workers


Total

Total

ASIA MENA SSA

Primary

Secondary

Tertiary

Refused

101 21 14 66

3332.7%

--

214.3%

3147.0%

4948.5%

523.8%

1285.7%

3248.5%

1918.8%

1676.2%

--

34.5%

--

--

--

--

Length of Stay of TCN Workers in Malta


TCN Workers


Total

Total

ASIA MENA SSA

Less than 6 months

Bet 6 mths - 1 yrs

Bet 1-2 yrs

Bet 2-5 yrs

Bet 5-10 yrs

Over 10 yrs

Refused

101 21 14 66

22.0%

29.5%

--

--

76.9%

--

--

710.6%

1918.8%

--

214.3%

1725.8%

2827.7%

942.9%

428.6%

1522.7%

4039.6%

628.6%

750.0%

2740.9%

55.0%

419.0%

17.1%

--

--

--

--

--

TCNs’ Future Plans


TCN Workers


Total

Total

ASIA MENA SSA

I plan to settle inMalta

I plan to stay in Maltafor a limited time

only

I have not made anyplans yet

Dont Know

Refused

95 21 14 60

3637.9%

733.3%

642.9%

2338.3%

4345.3%

1152.4%

321.4%

2948.3%

1313.7%

29.5%

535.7%

610.0%

33.2%

14.8%

--

23.3%

--

--

--

--

Number of Family Members Living in Malta


TCN Workers


Total

Total

ASIA MENA SSA

No family member

Bet 1-2 familymembers

Bet 3-4 family members

Bet 5-7 familymembers

Over 7 familymembers

Refused

101 21 14 66

5150.5%

628.6%

642.9%

3959.1%

2928.7%

838.1%

428.6%

1725.8%

1918.8%

733.3%

321.4%

913.6%

22.0%

--

17.1%

11.5%

--

--

--

--

--

--

--

--

Languages Spoken to Communicate in Malta (multiple-response question)


TCN Workers


Total

Total

ASIA MENA SSA

English

Maltese

Body/Sign language

Other

I find it difficult tocommunicate

Refused

101 21 14 66

9190.1%

21100.0%

857.1%

6293.9%

3029.7%

314.3%

1285.7%

1522.7%

11.0%

14.8%

--

--

9796.0%

2095.2%

14100.0%

6395.5%

11.0%

--

--

11.5%

--

--

--

--

TCN Workers’ Forming Part of an Association in Malta


TCN Workers


Total

Total

ASIA MENA SSA

Yes

No

Refused

101 21 14 66

2120.8%

1990.5%

17.1%

11.5%

8079.2%

29.5%

1392.9%

6598.5%

--

--

--

--

Cii TCNs‘ Employment in Malta

Occupations Held by TCN Workers

TCNs’ Employment in Malta

ASIA• personal carer in private residence x 11• nanny in a private residence x 4• housekeeper in a private residence x 2 • shop manager x 2 • shop assistant X 2• beautician• scuba-diving assistant in a hotel.

MENA• construction x 9• dishwasher, kitchen helper in hotel x 2• housekeeping • security guard• clerk.

SSA• construction, plastering/painting/tile-laying x 20• housekeeping in a hotel x 12• dishwasher, kitchen helper in a hotel x 6• housekeeping in a restaurant/bar x 5• machine operator, packer in a factory x 4• housekeeping in a private residence x 3• assistant electrician x 3 • housekeeping in a supermarket x 2 • housekeeping in a school x 2• planting flowers x 2 • housekeeping in a hospital • garbage collector• translator • professional footballer• lifeguard in a waterpolo pitch.

Type of Work Environment TCNs Work in



Total

Total

ASIA MENA SSA

work w ith otherMaltese workers

only

work w ith otherMaltese workers &

workers of yourown nationality

work w ith otherMaltese wrkrs,

other foreign wrkrs,& wrkrs of your own

nationality

work w ith otherworkers of your

own nationality only

You work alone

Refused

95 21 14 60

55.3%

14.8%

17.1%

35.0%

2122.1%

--

214.3%

1931.7%

4951.6%

419.0%

1071.4%

3558.3%

33.2%

--

17.1%

23.3%

1717.9%

1676.2%

--

11.7%

--

--

--

--

How Long TCN workers have been in Uninterrupted Employment



Total

Total

ASIA MENA SSA

Less than 3 months

Between 3-6 months

Between 6-12months

Between 1-2 yrs

Between 2-5 yrs

Between 5-10 yrs

Over 10 yrs

Refused

95 21 14 60

--

--

--

--

1616.8%

29.5%

--

1423.3%

1616.8%

--

17.1%

1525.0%

1717.9%

14.8%

428.6%

1220.0%

3132.6%

1152.4%

428.6%

1626.7%

1414.7%

628.6%

535.7%

35.0%

11.1%

14.8%

--

--

--

--

--

--

Comparison of TCN Workers’ Wages with Those of

Maltese Workers Employed in the Same Position



Total

Total

ASIA MENA SSA

My wage is higher

My wage is similar

My wage is lower

Not Applicable

Refused

95 21 14 60

--

--

--

--

2324.2%

942.9%

750.0%

711.7%

7174.7%

1257.1%

642.9%

5388.3%

11.1%

--

17.1%

--

--

--

--

--

TCNs’ Utilizing Vacation Leave



Total

Total

ASIA MENA SSA

Yes

No

Dont Know

Refused

95 21 14 60

5861.1%

1990.5%

750.0%

3253.3%

3738.9%

29.5%

750.0%

2846.7%

--

--

--

--

--

--

--

--

Reasons for Not Taking Vacation Leave



Total

Total

ASIA MENA SSA

I am paid for itinstead

My employer doesnot give me vacation

leave

Other

Dont Know

Refused

37 2 7 28

--

--

--

--

3389.2%

2100.0%

457.1%

2796.4%

410.8%

--

342.9%

13.6%

--

--

--

--

--

--

--

--

CiiiTCNs & Trade Union

Membership

TCN Workers’ Trade Union Membership

Trade Union Membership


Total

Total

ASIA MENA SSA

Yes

No

Dont Know

Refused

95 21 14 60

11.1%

--

--

11.7%

9498.9%

21100.0%

14100.0%

5998.3%

--

--

--

--

--

--

--

--

TCN Workers’ Interest to Become a Member in a Trade Union



Total

Total

ASIA MENA SSA

Yes

No

Dont Know

Refused

94 21 14 59

2930.9%

628.6%

214.3%

2135.6%

5659.6%

1257.1%

1178.6%

3355.9%

99.6%

314.3%

17.1%

58.5%

--

--

--

--

TCN Workers’ being Members of the

Company’s Collective Agreement



Total

Total


Yes

No

We don't have acollective

agreement w ithrecognised trade

union/s

Don’t know

31 5 6 7 6 7

26.5%

120.0%

--

--

116.7%

--

412.9%

--

116.7%

114.3%

116.7%

114.3%

2477.4%

360.0%

583.3%

685.7%

466.7%

685.7%

13.2%

120.0%

--

--

--

--

CivTCN Workers‘

Training Attendance on Conditions of Employment

TCN Workers’ Attending Training on Conditions of Employment

in the Last 5 Years

TCNs’ Training Attendance


Total

Total

ASIA MENA SSA

Yes

No

Dont Know

Refused

95 21 14 60

3840.0%

942.9%

535.7%

2440.0%

5760.0%

1257.1%

964.3%

3660.0%

--

--

--

--

--

--

--

--

TCN Workers’ Ever Tried Attending Training on Conditions of Employment in the Last 5 Years



Total

Total

ASIA MENA SSA

Yes

No

Dont Know

Refused

57 12 9 36

610.5%

18.3%

--

513.9%

5087.7%

1191.7%

9100.0%

3083.3%

11.8%

--

--

12.8%

--

--

--

--

TCN Workers’ Reasons for Not Trying to Attend Such Training



Total

Total

ASIA MENA SSA

I did not know thatsuch training exists

I did not knowwhere to enquire on

such training

I did not apply due tothe language barrier

I am not interested/do not need such

training

Other

Dont know

Refused

50 11 9 30

1632.0%

--

444.4%

1240.0%

1122.0%

763.6%

--

413.3%

36.0%

--

--

310.0%

1632.0%

327.3%

555.6%

826.7%

12.0%

19.1%

--

--

36.0%

--

--

310.0%

--

--

--

--

CvEmployers of TCN Workers –

A Respondent Profile

Employers of TCNs – No of Years


Employers


Total

Total


For less than 12months

Between 1-2 yrs

Between 2-5 yrs

For over 5 yrs

31 5 6 7 6 7

825.8%

240.0%

350.0%

114.3%

116.7%

114.3%

722.6%

--

--

228.6%

233.3%

342.9%

1445.2%

240.0%

350.0%

457.1%

233.3%

342.9%

26.5%

120.0%

--

--

116.7%

--

Employers of TCNs - By TCN Nationalities


Employers


Total

Total


Asia

Middle East/NorthAfrica e.g. Libya and

Egypt

Sub-Saharan Africae.g. Sierra Leone,Sudan and Somalia

31 5 6 7 6 7

619.4%

--

--

114.3%

350.0%

228.6%

825.8%

240.0%

233.3%

114.3%

116.7%

228.6%

2271.0%

480.0%

583.3%

571.4%

583.3%

342.9%

Number of TCN Workers Currently Employed with Company


Employers


Total

Total


1-2

3-4

5-10

11-20

21-50

51+

31 5 6 7 6 7

2064.5%

360.0%

466.7%

685.7%

233.3%

571.4%

39.7%

--

116.7%

114.3%

116.7%

--

412.9%

120.0%

--

--

233.3%

114.3%

--

--

--

--

--

--

26.5%

120.0%

116.7%

--

--

--

26.5%

--

--

--

116.7%

114.3%

Positions held by TCN Workers within the Company


Employers


Total

Total


Operative/unskilled

Technical/skilled

Clerical/secretarial

Management/middle-management

31 5 6 7 6 7

2787.1%

360.0%

6100.0%

685.7%

6100.0%

685.7%

825.8%

360.0%

--

114.3%

350.0%

114.3%

13.2%

--

--

--

116.7%

--

13.2%

--

--

--

--

114.3%

Level of Education of TCN Workers employed with company


Employers


Total

Total


Primary

Secondary

Tertiary

Don't know

31 5 6 7 6 7

2787.1%

5100.0%

6100.0%

571.4%

6100.0%

571.4%

2167.7%

240.0%

466.7%

571.4%

583.3%

571.4%

26.5%

120.0%

--

--

116.7%

--

--

--

--

--

--

--

Languages used by TCN Workers within the Company(multiple-response question)


Employers


Total

Total


English

Maltese

Mostly body & signlanguage

Other

31 5 6 7 6 7

3096.8%

5100.0%

583.3%

7100.0%

6100.0%

7100.0%

516.1%

120.0%

233.3%

114.3%

--

114.3%

2890.3%

480.0%

6100.0%

685.7%

6100.0%

685.7%

--

--

--

--

--

--

TCN Workers employed with the Company forming part of an association/group in Malta


Employers


Total

Total


Yes

No

Some do, some dont

Don’t know

31 5 6 7 6 7

26.5%

--

116.7%

--

--

114.3%

2787.1%

480.0%

583.3%

7100.0%

6100.0%

571.4%

26.5%

120.0%

--

--

--

114.3%

--

--

--

--

--

--

CviReasons Why Employers

Employ TCN Workers

Reasons Why Companies employ TCN Workers –

Employers’ Perspective

Reasons for Employing TCNs


Total

Total


Lack of supply ofMaltese workers

Maltese workers donot want to do the

job

Maltese workerslack the required

skills

TCNs are usuallymore hard-working

Maltese workersare too expensive

Other

31 5 6 7 6 7

1754.8%

5100.0%

466.7%

342.9%

233.3%

342.9%

1961.3%

360.0%

583.3%

571.4%

233.3%

457.1%

1341.9%

240.0%

350.0%

342.9%

466.7%

114.3%

619.4%

120.0%

233.3%

114.3%

--

228.6%

13.2%

--

116.7%

--

--

--

1032.3%

120.0%

116.7%

228.6%

350.0%

342.9%

“OTHER” Reasons Why Companies employ TCN Workers – Employers’ Perspective


TCN workers were recommended to us by Maltese employees (2 employers - import/ retail)TCN workers are able to work flexible hours (manufacture) TCN workers were recommended to us by a Maltese priest (hospitality)The TCN workers employed with us were selected through the usual recruitment & selection process adopted by our company (hospitality)In certain areas, TCN workers offer better service (hospitality)Maltese employees request very high wages which business cannot afford (services) Maltese employees do not want to work in hotels (services) The TCN was a friend of one of our company directors (services).

Reasons Why Companies employ TCN Workers –

TCN Workers’ Perspective



Total

Total

ASIA MENA SSA

TCNs accept lowerwages/leave

Maltese workersare in

employment/Notenough Maltese

workers

Maltese workers donot want to perform

difficult jobs

TCNS are morehardworking thanMaltese workers

Other

Dont Know

Refused

95 21 14 60

4951.6%

14.8%

1071.4%

3863.3%

1212.6%

14.8%

--

1118.3%

3637.9%

14.8%

964.3%

2643.3%

4446.3%

1152.4%

642.9%

2745.0%

2526.3%

1676.2%

214.3%

711.7%

11.1%

--

--

11.7%

--

--

--

--

“OTHER” Reasons Why Companies employ TCN Workers –

TCN Workers’ Perspective


ASIAbecause I am ready to sleep in with the elderly not like the Maltese workers x 3because we have more patient and trustworthy x 3because we are trustworthy x 2because we are good people! because at work I am the only one who can communicate in Chinesebecause my employer needs my knowledge of the German and Chinese languagesbecause I am beneficial for my company as a translator for English French and Japanesebecause we have more patience and are ready to sleep in with the elderly as part of the jobbecause we are more patient with the elderlybecause I should be employed since I have been living in Malta for 16 yrs now.

SSAbecause the company needs more workers x 2 because there is a problem of jobs in Malta and TCN workers accept anything because I feel I should be given the same opportunity as othersbecause we can communicate better with people like us because ETC have found this job for meafter registering for work and waiting for a long time.

MENAbecause the employer benefits by not paying NI contributions and does not pay us for vacation leavebecause not many Maltese workers can do my kind of work.

CviiReasons for TCNs‘

Needing to Work in Malta

Reasons for TCNs’ Needing to work in Malta (multiple-response question)

Reasons for TCNs’

Needing to Work


Total

Total

ASIA MENA SSA

For financial reasons

To integrate more inthe MalteseCommunity

Other 1

Other 2

Dont Know

Refused

95 21 14 60

95100.0%

21100.0%

14100.0%

60100.0%

6669.5%

1676.2%

321.4%

4778.3%

1313.7%

314.3%

428.6%

610.0%

--

--

--

--

--

--

--

--

--

--

--

--

“OTHER” Reasons for TCNs’ Needing to work in Malta

Reasons for TCNs’

Needing to Work

ASIA because I have settled with my family in Malta because I was unemployed because in Malta the wage is better than in the Philippines.

MENA when the war ends in my country, I plan to bring my family over to Malta to keep my family in Malta I could not go back to Libya because of the war.

SSA I also have a Maltese visa I am able to get my family over and settle in Malta because I have a family to take care of I cannot live without work I like to work.

Reasons for TCNs’ Needing to work in Malta –

Employers’ Perspective - (multiple-response question)

Reasons for TCNs’

Needing to Work


Total

Total


Financial reasons

To make enoughmoney to move toanother European

country

Other

Don’t know

31 5 6 7 6 7

2890.3%

480.0%

6100.0%

7100.0%

583.3%

685.7%

26.5%

120.0%

--

--

--

114.3%

516.1%

240.0%

--

114.3%

116.7%

114.3%

--

--

--

--

--

--

“OTHER” Reasons for TCNs’ Needing to work in Malta – Employers’ Perspective

Reasons for TCNs’

Needing to Work

For better living conditions and personal safety reasons x 2For a better quality of lifeTo send money back homeFor financial reasons and job security.

CviiiIntegration of TCN Workers

At the Place of Work

TCN Workers' Needs at the Workplace Other than Just Earning Money (multiple-response question)

TCN Workers’ Integration

at the Place of Work


Total

Total

ASIA MENA SSA

I only work to earnmoney

Friendship

Sense of belonging

To gain workexperience

Other

Dont Know

Refused

95 21 14 60

8185.3%

1571.4%

1285.7%

5490.0%

2728.4%

942.9%

321.4%

1525.0%

5254.7%

1466.7%

321.4%

3558.3%

7882.1%

21100.0%

750.0%

5083.3%

11.1%

--

17.1%

--

--

--

--

--

--

--

--

--

TCN Worker's Perceptions on Being Part of the Team at the Place of Work




Total

Total

ASIA MENA SSA

Not at all part of theteam

Not part of the team

Fairly part of theteam

Part of the team

Very much part ofthe team

N/A - I work alone

Dont now

Refused

95 21 14 60

33.2%

--

214.3%

11.7%

99.5%

--

214.3%

711.7%

2425.3%

--

17.1%

2338.3%

2930.5%

29.5%

642.9%

2135.0%

1818.9%

838.1%

214.3%

813.3%

1212.6%

1152.4%

17.1%

--

--

--

--

--

--

--

--

--

How TCN Workers Describe Their Colleagues at Their Place of Work




Total

Total

ASIA MENA SSA

Good friends

Just colleagues

No relationship at all

I work alone at theworkplace, I have no

colleagues

Don't Know

Refused

95 21 14 60

3637.9%

419.0%

428.6%

2846.7%

3233.7%

14.8%

857.1%

2338.3%

99.5%

--

17.1%

813.3%

1717.9%

1571.4%

17.1%

11.7%

--

--

--

--

11.1%

14.8%

--

--

Employers' Perceptions on the Reasons why TCNs DO Feel the Need to Integrate at the Workplace - I



Manufacture to feel integrated with the rest of the workforce and own the same vision to be respected by their employer and by their fellow colleagues to be accepted by their fellow colleagues and obtain friendship to obtain a sense of accomplishment together with the rest of the team.

Construction to feel part of the team at the workplace and obtain equal treatment x 3 to be one team and part of our workforce.

Import/ Retail to feel part of the team at the workplace and be given equal treatment x 2 we do not distinguish between our TCN workers and other Maltese employees! x 2 to be accepted by their fellow colleagues and communicate with them x 2 to feel part of the team. I must say that these employees are some of our best employees! we do our utmost to integrate her as a member of our workforce, with the same conditions, wage and contract.

Employers' Perceptions on the Reasons why TCNs DO Feel the Need to Integrate at the Workplace - II



Hospitality to feel part of the team at the workplace and work towards the same direction/vision of the company (once they feel integrated) x 4 we have one integrated team of employees, where everyone is treated equally x 2 they want to feel part of the team and we help them integrate as we do not distinguish between nationalities at our workplace to want to feel part of the team at the workplace and also participate in all the social activities we organise for our workforce.

Services to feel part of the team at the workplace and be treated like the rest x 2 we have one integrated team of employees, where everyone is treated equally they want to feel part of the team and we help them integrate as we do not distinguish between nationalities at our workplace although they clearly possess the need to integrate and form part of the whole team, it is difficult for us to integrate them, given that we have different cleaning contracts in different venues.

Employers' Perceptions on the Reasons why TCNs DO NOT Feel the Need to Integrate at the Workplace



TCNs do their job and that's it! There's no need to integrate them. I go and collect them from Marsa. They carry out a day's work, I pay them and that's it! They do their job and company does not have to integrate them. No specific reasons given x 2

TCN Workers’ Finding Assistance from Colleagues at the Workplace




Total

Total

ASIA MENA SSA

Yes

No

Not applicable

Refused

95 21 14 60

7376.8%

523.8%

1178.6%

5795.0%

55.3%

--

214.3%

35.0%

1717.9%

1676.2%

17.1%

--

--

--

--

--

TCN Workers’ Customer Interface

The 95 TCN respondents were asked whether their job entails interacting with clients.

23.2% (22 respondents) interact with clients at their workplace and a high 95.5% of these expressed their satisfaction with this client interaction.

The only one TCN respondent (out of the 22 respondents) who is not satisfied with client interaction is because "some clients are a bit racist". This TCN respondent hailed from MENA.



Reasons for TCN Workers’ Satisfaction with Client Interaction



ASIA because I get along well with clients because I give them very good service because I can communicate well in English because the colleagues are so nice with me because I feel important when contacting Chinese people in my language because I am often sent to Austria and China on business contacts as I know the language because I enjoy my job and I can communicate well with people.

SSA because they treat me well and I get along well with them too x 5 because I can understand them very well because they understand mebecause I can communicate with them I never had problems with clients. MENA because no one has ever complained x 3 because they say i do good work my work is working with clients so if they are dissatisfied I may lose my job.

CixPotential Barriers to

TCNs‘ Integration at the Place of Work

Potential Barriers to TCNs’ Integration – Employers’ Perspective

i. Language used by TCN workers Within the Company 93.5% (29 employers) believe that language (i.e. little or no knowledge of

English/Maltese) may act as a potential barrier for TCNs' integration at the work place.

ii. TCNs' Length of Stay in Malta 93.5% (29 employers) also believe that there is a strong correlation between the

length of the TCNs' stay in Malta with their integration at the workplace.

iii. 'One-Year Work Permit' System 84% (26 employers) believe that the termed work permit may act as a potential

barrier.

Potential Barriers to


CxTCNs‘

Wish-Haves & Turn-Offs at the Place of Work

TCNs' Wish-Haves at their Place of Work - (multiple-response question)

TCNs’ Wish-Haves



Total

Total

ASIA MENA SSA

A better wage

More training

Greater flexibility

Lesssupervision/more

autonomy

A job promotion

A saferenvironment/moreprotective clothing

A longer break

More respect from my employer

Other

I dont know

Refused

95 21 14 60

9094.7%

1676.2%

14100.0%

60100.0%

3334.7%

1152.4%

321.4%

1931.7%

4446.3%

1361.9%

428.6%

2745.0%

1920.0%

523.8%

535.7%

915.0%

99.5%

14.8%

321.4%

58.3%

1717.9%

--

428.6%

1321.7%

1920.0%

733.3%

214.3%

1016.7%

99.5%

--

321.4%

610.0%

11.1%

14.8%

--

--

--

--

--

--

--

--

--

--

TCNs' Turn-Offs at their Place of Work - (multiple-response question)

TCNs’ Turn-Offs



Total

Total

ASIA MENA SSA

Low wage

Lack of flexibility

Dangerous job

A dangerousenvironment

Lack of respectfrom my employer

Other

I dont know

Refused

95 21 14 60

8286.3%

1466.7%

1178.6%

5795.0%

5760.0%

1990.5%

535.7%

3355.0%

1313.7%

--

535.7%

813.3%

1515.8%

--

535.7%

1016.7%

88.4%

--

321.4%

58.3%

--

--

--

--

11.1%

14.8%

--

--

--

--

--

--

CxiDifficulties Faced by

Employers of TCN Workers

Difficulties Faced by Employers of TCN Workers - I

A high 84% (26 employers) expressed their concerns on the difficulties they face as employers of TCN workers. These difficulties/risks are primarily tied to:

ETC's and other government departments' excessive delays and bureaucracy to address work permits and documentation relating to the recruitment of TCN workers.

A case in point: One employer respondent told us … “we applied for TCN work permits in Oct 2013 and we are now in May 2014 and still waiting patiently for ETC to give us a reply on our application!! We believe that two months should suffice to process a work permit application … a seven months’ delay is totally unacceptable! And what about our contractual obligations with our clients?“

Difficulties Faced by


Difficulties Faced by Employers of TCN Workers - II

Employers need to renew their TCN workers' registration every three months, and present an updated police conduct certificate every time and other documentation. This process is too time-consuming and bureaucratic.

Some Heads of Department at ETC are not at all flexible and are too bureaucratic!

Employers’ cry for help to be allowed to operate on a level playing field and for those operators working illegally and paying below minimum-wage wages to be monitored and checked by the local authorities.

Difficulties Faced by


CxiiEmployers & TCN Workers Seeking Assistance from

Public Authorities

TCN Workers’ Awareness of Salient Public Authorities

The TCN worker respondents were asked to indicate whether they have ever heard of the following Public Authorities.

90.5% (86 respondents) have heard of ETC 45.3% (43 respondents) have heard of OHSA 29.5% (28 respondents) have heard of DIER 22.1% (21 respondents) have heard of NCPE.

TCNs Seeking Assistance

from Public Authorities

The Government Authorities TCN Workers would seek Assistance From If They have a Problem at their Place of Work

ASIAI would go to ETC x 5I would go to the Labour Office or to the ETC x 2I would go to the Filipino Workers Association x 2 First I would go to our Filipino Workers Association and then I go to ETC x 2I would go to ETC or the Social Services Dept I would go to the Ministry or to the ETC I would go to my Manager or to the ETCI would go to the Labour Office (DIER)I would inform the PoliceI would go to my Manager

MENA I would contact ETC x 5I would go to my Manager at work.

SSA I would go to my Manager at work x 16I would contact ETC x 8I would inform the Police x 5I would go the Social Services Dept I would go to the Social Services Dept or the ETCI would inform the Refugee CommissionerI would inform a lawyer engaged in defending human rightsI would look for another job.

TCNs Seeking Assistance


Suggestions on specific assistance programmes Government should provide Employers of TCN workers - I

The process of issuing of work permits by ETC should be made more efficient and less bureaucratic.

Government entities in general should provide a better and more efficient service and reduce unnecessary bureaucracy!

ETC should shortlist applicants who are currently registering for work well before forwarding their CVs to companies seeking to recruit individuals. This ETC's shortcoming is causing frustration and a waste of time/ money for private sector employers who are genuinely seeking to recruit new employees.

Government must monitor and check companies who employ TCN workers on precarious conditions.

Employers Seeking Assistance


Suggestions on specific assistance programmes Government should provide Employers of TCN workers - II

Government should provide more assistance to local employers who genuinely work hard and who generate employment for Maltese and TCN workers.

Increase ‘culture awareness’ to TCNs by offering them training on Maltese work standards, values, cultural norms, etc.

ETC/ Government should be more pro-active vis-à-vis encouraging unemployed Maltese individuals and those registering for work to find work and should remove all those individuals registering for work (and receiving unemployment benefits) who do not want to work!



The Need for a Specific Integration Policy

The Employer respondents were asked whether existing policies/ systems in Malta are adequately structured for TCNs working in Malta or not.

Some 2 in 3 Employers (65.5% - 20 employers) believe that existing policies/ systems are adequately structured for all workers, whilst 1 in 3 do not agree that existing policies/ systems are adequate (35.5% - 11 employers).

Although the majority of the employers did emphasize the importance of the enhancing existing Government assistance programmes for Employers of TCN workers, a significant 84% (26 employers) do not believe that there is a need for a specific integration policy related to TCNs at the place of work in Malta.



DDiversity Management

in Malta Best Practice Case Study –

“The Grand Hotel Excelsior“

Best Practice in

Diversity Management

AlbanianArmenianBritishBulgarianChineseCzechEritreanEthiopianFrenchGhanaian HungarianIcelandicIndianIrishItalianIvorian

Lebanese Lithuanian MalteseMoroccan Nigerian Philippine RussianSenegalese SlovakSpanishTogolese ThaiTunisianTurkish Ukrainian

At present, The Grand Hotel Excelsior in Floriana employs some 31 different nationalities at different levels of its organigram:

Best Practice in

Diversity Management

I thank you for your attention!

Marika Fsadni

department of industrial & employment relations the integration of third country nationals at...

Documents

tcn respondent

employers of tcn workers

tcn workers filipinos

inviting tcn workers

hotel x

syria x

niger x

eritrea x