Department of Management ServicesPeople First

People First On-Line Password Reset Process

and New Password Requirements

Production Release on April 12, 2008

Department of Management Services People First

How is the Password Reset Process Changing?

• Users will no longer be required to call the People First Service Center when they forget their password or lock their People First user ID.

• Users will be able to reset their password using the new on-line capabilities.

• However, users unable to reset their passwords using this new feature may still call the People First Service Center.

Department of Management Services People First

What Do Users Need To Do To Take Advantage of the New On-Line Password Reset Process?

• Once users log in to People First on or after April 12, 2008, they will be required to select three security questions and provide answers for them. Then they will be logged in as usual.

• These security questions and answers will be used as part of the validation process if users forget their password or lock their user ID.

Department of Management Services People First

Security Questions and Answers

• All users must select three different questions and provide answers for these three questions.

• Answers are not case sensitive, meaning the system recognizes the letter, not whether it is capitalized.

• Letters, numbers, symbols, etc. must be entered in exactly the same way each time the question is answered; for example, if 12/08/08 is entered as the answer to a question, the system will not accept December 08, 2008 or 12/8/08.

• Only the user will know the answers to the questions. No one will have access to the questions selected or the answers provided (not People First, not the manager, not the human resource office, etc.).

Example of Security Questions Page

Department of Management Services People First

How Will the New Password Reset Process Work?

• If users forget their password or lock their user ID, they should click the “Forgot your password?” link.

• Once users are in the Password Reset page, they should complete the three step process to reset their password (note that they must “verify” the information for each step before proceeding to the next step).

Password Reset Page

Department of Management Services People First

New Password Requirements

• In addition to the On-Line Password Reset Process, the following security enhancements will be implemented:– Starting on April 12, 2008, once the password expires or

the user decides to change or reset the password, the user will be required to establish an eight-character alpha and numeric password.

• First character must be an alpha character.• Alpha characters are NOT case sensitive.

– Additionally, users will be able to use certain special characters.

• Default password for new employees (new to State of Florida/People First system) will be pf plus their six digit date of birth (MMDDYY).

Department of Management Services People First

New Password Requirements

• Additional information on the password changes is available at the following websites: – General Information on Password Change:

http://dms.myflorida.com/human_resource_support/people_first/people_first_password_changes

• This site is currently available from the People First logon page by clicking on the link that states “Tell me more.”

– Password Guidelines: http://dms.myflorida.com/media/people_first_ml/people_first_system_password_requirements

• Users will also be able to access this site from both the Password Reset and the Change Password pages.

For General Information on the Password Changes

Select the “Tell me more” link on the People First Logon Page.

General Information

Password Guidelines Webpage

Department of Management Services People First

Impact of Password Changes to the IVR

• When users call the Service Center or the Interactive Voice Response system, they will no longer enter their password as verification. Instead, they will enter the last five characters of their social security number and their six-digit date of birth (MMDDYY).– As long as users correctly enter this information, they will no longer be

asked these questions by the Service Center rep. • Password Reset:

– If users are unable to reset their passwords on-line, the People First Service Center will be able to reset them. However, users will be asked to verify the following when calling the Service Center to reset passwords:

• Question 1: Please verify your name.• Question 2: Please verify the last 5 digits of your social security number.• Question 3: Please verify the month, day and year of your birth.

Department of Management ServicesPeople First

Questions?