Department Store Strategy MapTFS Template

Financial

Process

Customer

Learning & Growth

IT systems support the

business

User Satisfaction

Achieve profit target

Profit

Efficient Checkout Process

Average Checkout Time

Create Customer Awareness

New customers Acquisition

Establish Great Place to work

Employee Satisfaction Index

Maintain Business Aligned

cash flow

Cash flow

Convenient Return Process

Average return process time

Great Customer Experience

Customer Satisfaction Index

Hire and Retain top Talent

Talent Retention Index

Flexible & Disciplined Cost

Management

OPEX

Foster Loyalty

Customer Retention (%)

Create Innovation

Culture

# of Ideas adopted

Efficient Stock Management

Average time full inventory

This template has been conceptualized from Transcendent Research © transcendent www.transcendent.com.sg

Maintain Ideal Stock Level

Inventory Turnover

Partner / Supplier

Satisfaction

Supplier Satisfaction Index

Efficient Administration

Process

OPEX / revenue

Corporate Social Responsibility

# of CSR initiatives