DEPARTMENTAL TRAINER RESPONSIBILITIES

Define training needs of the department based on guest feedback, observation, associates feed-back, LRA report…

Deliver Training regularly

Submit the attendance

Participate in a monthly meeting with Training Manager and other Departmental Trainers to evaluate trainings, provide feedback, exchange best practices, etc

Prepare the Monthly Training Plan

Responsible for the new comers

Create awareness of the importance of trainings

Initiate cross training based on talents recognized within the department

Responsible to welcome trainees in their department and draft their induction plan

Evaluate effectiveness of training (follow-up)

Help set standards for the respective outlet/department (S.O.P.)

Guardian of the standards in the department

DEPARTMENTAL TRAINER PROFILE

Good communication and presentation skills Knowledge of the subject Certified trainer (TTT) Have the time to commit to the “role” of Departmental Trainer Organizational skills Lead by example Have experience to be able to give ample examples Patience, energy and open mindedness Creativity and humour Empathy towards the associates Flexibility Self-confidence Respected by both associates and leaders …

WHY SHOULD I BE A DEPARTMENTAL TRAINER?

To be the “star” of the department To ensure smooth running of the department To have a well trained and efficient team Personal career growth and possibility of promotion To have fun To ensure departmental efficiency, i.e. simplifies your job and

saves time Learning and improving competencies Improve self-confidence and the confidence of the associates Gain respect and recognition from associates To benefit from a “Train the trainers” training of 3 days To be part of a very motivated group Satisfaction and pleasure to share one’s knowledge …

MONTHLY MEETING AGENDA

Submit attendance Analyse training needs

GSI / LRA New associates Starguest Mystery guest Guest comments other

Develop departmental training plan Self-development other