Departure Punctuality - Jul-17Last Month Last Year % Change Target Var to Target

First Wave 77.4% 78.1% -0.8% 85.0% -7.6%Not First Wave 61.8% 66.1% -4.3% 85.0% -23.2%Grand Total 65.2% 68.9% -3.8% 85.0% -19.8%

Departure Punctuality - Last 12 MonthsThis Year Prev Year % Change Target Var to Target

First Wave 84.1% 84.2% (0.1%) 82.0% 2.1%Not First Wave 74.1% 76.1% (2.0%) 82.0% -7.9%Grand Total 76.4% 77.9% (1.5%) 82.0% -5.6%

ATMs and Passenger Volumes

MTD YTD

Terminal Flight PassengersLast Year Passengers

Change % Movements

Last Year Movements

Change % Passengers

Last Year Passengers

Change % Movements

Last Year Movements

Change %

Terminal 1Arriving 699,074 655387 7% 4048 3932 3% 2,406,377 2137465 13% 14663 13522 8%Departing 749,705 702205 7% 4052 3932 3% 2,487,889 2202762 13% 14673 13520 9%

Terminal 1Total 1,448,779 1357592 7% 8100 7864 3% 4,894,266 4340227 13% 29336 27042 8%

Terminal 2Arriving 360,798 343072 5% 1904 1838 4% 1,234,143 1150295 7% 6445 6031 7%Departing 396,841 381612 4% 1914 1849 4% 1,287,951 1202282 7% 6540 6118 7%

Terminal 2Total 757,639 724684 5% 3818 3687 4% 2,522,094 2352577 7% 12985 12149 7%

Terminal 3Arriving 400,805 361002 11% 3776 3439 10% 1,541,713 1408053 9% 14635 13508 8%Departing 422,042 377239 12% 3785 3439 10% 1,576,581 1409303 12% 14649 13504 8%

Terminal 3Total 822,847 738241 11% 7561 6878 10% 3,118,294 2817356 11% 29284 27012 8%

Grand Total 3,029,265 2820517 7% 19479 18429 6% 10,534,654 9510160 11% 71605 66203 8%

Monthly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no DelayFLYBE BE 3561 23.1% 1026 71%RYANAIR FR 2489 16.1% 863 65%EASYJET AIRLINES EZY 2051 13.3% 982 52%JET2.COM LS 1843 11.9% 431 77%THOMSON AIRWAYS TOM 1513 9.8% 490 68%THOMAS COOK AIRLINES MT 1358 8.8% 551 59%MONARCH AIRLINES SCH ZB 1115 7.2% 356 68%BRITISH AIRWAYS BA 616 4.0% 114 81%AER LINGUS EI 468 3.0% 72 85%LUFTHANSA LH 423 2.7% 134 68%Grand Total 15437 100.0% 5019 67%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no DelayFLYBE BE 39657 21% 7464 81%RYANAIR FR 25650 13% 6376 75%EASYJET AIRLINES EZY 21352 11% 6297 71%JET2.COM LS 12609 7% 2891 77%THOMSON AIRWAYS TOM 12091 6% 3412 72%MONARCH AIRLINES SCH ZB 9793 5% 2140 78%THOMAS COOK AIRLINES MT 9691 5% 2747 72%BRITISH AIRWAYS BA 6986 4% 1264 82%AER LINGUS EI 5370 3% 676 87%LUFTHANSA LH 4838 3% 903 81%Grand Total 148037 77% 34170 77%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality60.27% 69.96% 67.98%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality %BRITISH AIRWAYS BA 41 2.0% 87.80%RYANAIR FR 273 13.3% 83.15%JET2.COM LS 422 20.6% 82.46%MONARCH AIRLINES SCH ZB 256 12.5% 81.25%K.L.M. KL 31 1.5% 80.65%FLYBE BE 236 11.5% 78.81%THOMAS COOK AIRLINES MT 164 8.0% 76.83%EASYJET AIRLINES EZY 321 15.7% 71.96%THOMSON AIRWAYS TOM 246 12.0% 71.54%LUFTHANSA LH 57 2.8% 59.65%Grand Total 2047 100.0% 78.02%

Monthly Airline Performance by Departure Punctuality

DepartingPunctuality

Ranking Operator NameOperator

IATA Code Movements MovementsArriving

PunctualityDeparting

Punctuality

Punctuality Change (Dep-

Arr)InboundBaggage

1 CATHAY PACIFIC CX 44 0.2% 77% 100% 23% 100%2 HAINAN AIRLINES HU 60 0.3% 63% 90% 27% 80%

3 SINGAPOREAIRLINES SQ 90 0.5% 98% 87% (11%) 93%

4 VIRGIN ATLANTICAIRWAYS VS 288 1.5% 82% 86% 4% 82%

5 QATAR AIRWAYS QR 144 0.7% 94% 86% (8%) 83%6 ROYAL AIR MAROC AT 26 0.1% 85% 85% 0% 77%7 BRITISH AIRWAYS BA 616 3.2% 81% 82% 1% 87%7 ICELANDAIR FI 44 0.2% 68% 82% 14% 59%9 AIR FRANCE AF 186 1.0% 76% 82% 5% 94%

10 OMAN AIR WY 62 0.3% 35% 81% 45% 100%

11 SAS SCANDINAVIAN AIRLINES SK 216 1.1% 90% 80% (10%) 86%

12 BALKAN HOLIDAYAIR BGH 38 0.2% 68% 79% 11% 95%

13 K.L.M. KL 360 1.9% 85% 79% (6%) 93%14 AER LINGUS EI 468 2.4% 91% 78% (14%) 79%15 JET2.COM LS 1,843 9.5% 77% 76% (1%) 87%16 UNITED UA 62 0.3% 68% 74% 6% 61%

17 MONARCH AIRLINES SCH ZB 1,115 5.7% 64% 72% 8% 90%

18 FINNAIR AY 124 0.6% 94% 71% (23%) 60%

19 THOMSON AIRWAYS TOM 1,513 7.8% 66% 70% 4% 75%

20 AURIGNY AIRSERVICES GR 122 0.6% 82% 69% (13%) 70%

21 FLYBE BE 3,561 18.3% 74% 68% (6%) 85%22 IBERIA EXPRESS I2 24 0.1% 75% 67% (8%) 75%22 GERMAN WINGS 4U 78 0.4% 74% 67% (8%) 90%

22 AMERICANAIRLINES AA 180 0.9% 61% 67% 6% 80%

25 RYANAIR FR 2,489 12.8% 68% 62% (6%) 92%

26 AUSTRIANAIRLINES OS 62 0.3% 65% 61% (3%) 74%

27 LUFTHANSA LH 423 2.2% 76% 61% (15%) 80%

28 THOMAS COOKAIRLINES MT 1,358 7.0% 59% 60% 2% 80%

29 IRAQI AIRWAYS IA 10 0.1% 100% 60% (40%) 100%

29 SAUDIA ARABIANAIRLINES SV 61 0.3% 45% 60% 15% 42%

31 ENTER AIR ENT 26 0.1% 92% 57% (35%) 8%32 VUELING AIRLINES VY 124 0.6% 66% 56% (10%) 66%33 AIR TRANSAT TS 68 0.3% 53% 56% 3% 32%34 ADRIA AIRWAYS JP 18 0.1% 56% 56% 0% 89%35 EASYJET AIRLINES EZY 2,051 10.5% 51% 53% 2% 77%36 EMIRATES EK 186 1.0% 68% 51% (17%) 86%37 ETIHAD AIRWAYS EY 124 0.6% 82% 48% (34%) 81%

38 BRUSSELSAIRLINES SN 166 0.9% 61% 47% (14%) 73%

39 COBALT AIR CO 18 0.1% 78% 44% (33%) 89%40 P.I.A. PK 82 0.4% 41% 44% 2% 56%41 PEGASUS AIRLINES PC 10 0.1% 100% 40% (60%) 60%

42 FREEBIRDAIRLINES FHY 34 0.2% 53% 35% (18%) 71%

43 BELAVIA B2 11 0.1% 80% 33% (47%) 40%44 EUROPE AIRPOST FPO 113 0.6% 38% 32% (6%) 55%

45SWISS INTERNATIONAL AIR LINES

LX 114 0.6% 75% 30% (46%) 68%

46 EUROWINGS EW 174 0.9% 36% 25% (10%) 90%47 TURKISH AIRLINES TK 124 0.6% 60% 24% (35%) 35%

48 NORWEGIAN AIRINTERNATIONAL D8 88 0.5% 36% 20% (16%) 91%

49 AIR EUROPA AEA 10 0.1% 100% 20% (80%) 100%50 AIR PORTUGAL TP 121 0.6% 46% 17% (29%) 49%51 AEGEAN AIRLINES A3 34 0.2% 53% 12% (41%) 59%

52 TITAN AIRWAYS ZT 23 0.1% 36% 8% (28%) 36%53 AIR CANADA AC 44 0.2% 45% 0% (45%) 68%

53 NORWEGIAN AIRSHUTTLE DY 18 0.1% 33% 0% (33%) 89%

Grand Total 19,448 100.0% 69% 65% (3%) 82%

Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

PunctualityChange Ranking Operator Name

OperatorIATA Code Movements Movements

ArrivingPunctuality

DepartingPunctuality

Punctuality Change (Dep-

Arr)InboundBaggage

1 OMAN AIR WY 62 0.3% 35% 81% 45% 100%2 HAINAN AIRLINES HU 60 0.3% 63% 90% 27% 80%3 CATHAY PACIFIC CX 44 0.2% 77% 100% 23% 100%

4 SAUDIA ARABIANAIRLINES SV 61 0.3% 45% 60% 15% 42%

5 ICELANDAIR FI 44 0.2% 68% 82% 14% 59%

6 BALKAN HOLIDAYAIR BGH 38 0.2% 68% 79% 11% 95%

7 MONARCH AIRLINES SCH ZB 1,115 5.7% 64% 72% 8% 90%

8 UNITED UA 62 0.3% 68% 74% 6% 61%

9 AMERICANAIRLINES AA 180 0.9% 61% 67% 6% 80%

10 AIR FRANCE AF 186 1.0% 76% 82% 5% 94%

11 THOMSON AIRWAYS TOM 1,513 7.8% 66% 70% 4% 75%

12 VIRGIN ATLANTICAIRWAYS VS 288 1.5% 82% 86% 4% 82%

13 AIR TRANSAT TS 68 0.3% 53% 56% 3% 32%14 P.I.A. PK 82 0.4% 41% 44% 2% 56%15 EASYJET AIRLINES EZY 2,051 10.5% 51% 53% 2% 77%

16 THOMAS COOKAIRLINES MT 1,358 7.0% 59% 60% 2% 80%

17 BRITISH AIRWAYS BA 616 3.2% 81% 82% 1% 87%18 ROYAL AIR MAROC AT 26 0.1% 85% 85% 0% 77%18 ADRIA AIRWAYS JP 18 0.1% 56% 56% 0% 89%20 JET2.COM LS 1,843 9.5% 77% 76% (1%) 87%

21 AUSTRIANAIRLINES OS 62 0.3% 65% 61% (3%) 74%

22 FLYBE BE 3,561 18.3% 74% 68% (6%) 85%23 RYANAIR FR 2,489 12.8% 68% 62% (6%) 92%24 EUROPE AIRPOST FPO 113 0.6% 38% 32% (6%) 55%25 K.L.M. KL 360 1.9% 85% 79% (6%) 93%26 GERMAN WINGS 4U 78 0.4% 74% 67% (8%) 90%27 QATAR AIRWAYS QR 144 0.7% 94% 86% (8%) 83%27 IBERIA EXPRESS I2 24 0.1% 75% 67% (8%) 75%29 VUELING AIRLINES VY 124 0.6% 66% 56% (10%) 66%

30 SAS SCANDINAVIAN AIRLINES SK 216 1.1% 90% 80% (10%) 86%

31 EUROWINGS EW 174 0.9% 36% 25% (10%) 90%

32 SINGAPOREAIRLINES SQ 90 0.5% 98% 87% (11%) 93%

33 AURIGNY AIRSERVICES GR 122 0.6% 82% 69% (13%) 70%

34 AER LINGUS EI 468 2.4% 91% 78% (14%) 79%

35 BRUSSELSAIRLINES SN 166 0.9% 61% 47% (14%) 73%

36 LUFTHANSA LH 423 2.2% 76% 61% (15%) 80%

37 NORWEGIAN AIRINTERNATIONAL D8 88 0.5% 36% 20% (16%) 91%

38 EMIRATES EK 186 1.0% 68% 51% (17%) 86%

39 FREEBIRDAIRLINES FHY 34 0.2% 53% 35% (18%) 71%

40 FINNAIR AY 124 0.6% 94% 71% (23%) 60%41 TITAN AIRWAYS ZT 23 0.1% 36% 8% (28%) 36%42 AIR PORTUGAL TP 121 0.6% 46% 17% (29%) 49%

43 NORWEGIAN AIRSHUTTLE DY 18 0.1% 33% 0% (33%) 89%

44 COBALT AIR CO 18 0.1% 78% 44% (33%) 89%45 ETIHAD AIRWAYS EY 124 0.6% 82% 48% (34%) 81%46 ENTER AIR ENT 26 0.1% 92% 57% (35%) 8%47 TURKISH AIRLINES TK 124 0.6% 60% 24% (35%) 35%48 IRAQI AIRWAYS IA 10 0.1% 100% 60% (40%) 100%49 AEGEAN AIRLINES A3 34 0.2% 53% 12% (41%) 59%50 AIR CANADA AC 44 0.2% 45% 0% (45%) 68%

51 SWISS INTERNATIONAL

LX 114 0.6% 75% 30% (46%) 68%

AIR LINES52 BELAVIA B2 11 0.1% 80% 33% (47%) 40%53 PEGASUS AIRLINES PC 10 0.1% 100% 40% (60%) 60%54 AIR EUROPA AEA 10 0.1% 100% 20% (80%) 100%

Grand Total 19,448 100.0% 69% 65% (3%) 82%

Monthly Delay Analysis by Airline

Operator NameTotal Delay Incidents

Air TrafficDelays

Airline Delays

Airport Delays

Ground Servicing

DelaysMisc

DelaysReactionary

DelaysWeatherDelays

RYANAIR 1725 390 272 538 92 29 380 23EASYJET AIRLINES 1197 214 265 269 89 116 238 6FLYBE 1141 74 253 332 133 65 279 5JET2.COM 737 272 86 186 67 28 97 1THOMSON AIRWAYS 610 223 94 146 44 35 56 6MONARCH AIRLINESSCH 579 226 54 163 42 25 65 3

THOMAS COOKAIRLINES 445 95 146 63 44 5 92

LUFTHANSA 248 71 53 51 8 3 46 16K.L.M. 170 44 24 20 19 3 53 7AER LINGUS 145 16 49 13 8 55 4BRITISH AIRWAYS 142 9 27 21 17 9 55 4EMIRATES 142 36 13 25 19 19 30TURKISH AIRLINES 140 38 12 13 19 29 26 3EUROWINGS 133 24 10 22 5 3 67 2BRUSSELS AIRLINES 118 17 21 26 14 9 28 3AIR PORTUGAL 113 9 41 17 9 4 33EUROPE AIRPOST 79 40 14 6 3 15 1SWISS INTERNATIONAL AIR LINES 76 29 7 6 4 1 19 10

ETIHAD AIRWAYS 74 28 18 10 7 5 6VIRGIN ATLANTICAIRWAYS 73 4 21 6 13 14 9 4

AIR FRANCE 68 1 15 14 7 4 27FINNAIR 65 4 12 23 14 1 8 3SAS SCANDINAVIAN AIRLINES 60 3 14 7 12 1 23

AMERICAN AIRLINES 60 3 5 3 15 11 23NORWEGIAN AIRINTERNATIONAL 52 11 10 5 1 3 22

VUELING AIRLINES 52 7 3 15 3 2 22GERMAN WINGS 45 12 5 6 1 1 19 1QATAR AIRWAYS 43 20 5 14 2 2P.I.A. 42 6 3 3 4 2 24AIR CANADA 41 13 8 1 19AIR TRANSAT 37 3 5 10 4 4 11AEGEAN AIRLINES 36 3 6 11 1 1 14AURIGNY AIRSERVICES 33 1 6 9 1 16

FREEBIRD AIRLINES 33 9 4 7 3 10AUSTRIAN AIRLINES 32 13 8 2 2 1 1 5SINGAPORE AIRLINES 29 12 3 6 5 2 1OMAN AIR 28 4 2 1 5 6 10SAUDIA ARABIANAIRLINES 27 10 5 4 3 5

UNITED 19 6 1 4 2 6ADRIA AIRWAYS 13 5 3 5TITAN AIRWAYS 12 1 1 5 3 2NORWEGIAN AIRSHUTTLE 12 1 2 3 6

ENTER AIR 11 3 1 2 5HAINAN AIRLINES 10 2 4 2 1 1ROYAL AIR MAROC 10 2 3 1 4BALKAN HOLIDAY AIR 9 3 1 5IBERIA EXPRESS 8 1 1 2 2 2AIR EUROPA 8 4 2 2BELAVIA 7 1 2 1 1 2COBALT AIR 7 4 1 2BMI REGIONAL 7 2 2 1 2PEGASUS AIRLINES 7 3 2 1 1ICELANDAIR 6 1 3 2CITY JET 4 1 2 1CATHAY PACIFIC 4 1 1 1 1IRAQI AIRWAYS 1 1

AERONEXUS 1 1ALBA STAR 1 1AIR X CHARTER 1 1MALAYSIAN AIRLINES 1 1Grand Total 1993 1598 2145 768 458 1950 107

Percentage of Delays - By Event

Delay Category Code

Description% of Total

Air TrafficControl 22.0%

Airline 18.0%Airport 23.5%Ground Servicing 8.6%

Miscellaneous 5.2%Reactionary 21.4%Unknown 0.1%Unknown Delay Category Code 0.0%

Weather 1.2%

Percentage of Delays - By Time

Delay Category CodeDescription

% ofTotal

Air Traffic Control 18.9%

Airline 25.5%Airport 11.8%GroundServicing 7.0%

Miscellaneous 4.3%Reactionary 31.4%Unknown 0.1%Unknown Delay Category Code 0.0%

Weather 1.0%

Departing Taxi Times

Manchester

Average Taxi Times

Operator NameTerminal 1

Terminal 2

Terminal3

ADRIA AIRWAYS 16AEGEAN AIRLINES 18AER LINGUS 13AERONEXUS 29AIR CANADA 23AIR EUROPA 18AIR FRANCE 12AIR PORTUGAL 16AIR TRANSAT 20AIR X CHARTER -120ALBA STAR 20AMERICAN AIRLINES 20ATLAS AIR 24AURIGNY AIR SERVICES 13AUSTRIAN AIRLINES 15BALKAN HOLIDAY AIR 13BELAVIA 15 12BMI REGIONAL 9BRITISH AIRWAYS 13BRUSSELS AIRLINES 14CATHAY PACIFIC 27CITY JET -28 10COBALT AIR 17EASYJET AIRLINES 15EMIRATES 18ENTER AIR 20ETIHAD AIRWAYS 16EUROPE AIRPOST 19EUROWINGS 13FINNAIR 14FLYBE 13FREEBIRD AIRLINES 15GAINJET 26GERMAN WINGS 14HAINAN AIRLINES 22IBERIA EXPRESS 12ICELANDAIR 16IRAQI AIRWAYS 15JET2.COM 16K.L.M. 11LUFTHANSA 15MALAYSIAN AIRLINES 15MONARCH AIRLINES SCH 19NORWEGIAN AIRINTERNATIONAL 17

NORWEGIAN AIR SHUTTLE 14OMAN AIR 21P.I.A. 21PEGASUS AIRLINES 16PREMIERE HANDLING 5QATAR AIRWAYS 19ROYAL AIR MAROC 17RYANAIR 13SAS SCANDINAVIANAIRLINES 16

SAUDIA ARABIAN AIRLINES 24SINGAPORE AIRLINES 24SWISS INTERNATIONAL AIRLINES 14

THOMAS COOK AIRLINES 17THOMSON AIRWAYS 18TITAN AIRWAYS 21

Arriving Taxi Times

Manchester

Average Taxi Times

Operator NameTerminal 1

Terminal 2

Terminal3

ADRIA AIRWAYS 8AEGEAN AIRLINES 8AER LINGUS 6AERONEXUS 32AIR CANADA 11AIR EUROPA 9AIR FRANCE 6AIR PORTUGAL 6AIR TRANSAT 11AIR X CHARTER 13AMERICAN AIRLINES 10ATLAS AIR 15AURIGNY AIR SERVICES 7AUSTRIAN AIRLINES 7BALKAN HOLIDAY AIR 9BELAVIA 9BMI REGIONAL 6BRITISH AIRWAYS 5BRUSSELS AIRLINES 6CATHAY PACIFIC 21CITY JET 5 8COBALT AIR 11DANISH AIR TRANSPORT 5EASTERN AIRWAYS 6EASYJET AIRLINES 5EMIRATES 7ENTER AIR 8ETIHAD AIRWAYS 11EUROPE AIRPOST 9EUROWINGS 8FINNAIR 7FLYBE 6FREEBIRD AIRLINES 8GAINJET 12GERMAN WINGS 8HAINAN AIRLINES 14IBERIA EXPRESS 8ICELANDAIR 8IRAQI AIRWAYS 8JET2.COM 8K.L.M. 5LUFTHANSA 7MALAYSIAN AIRLINES 2MONARCH AIRLINES SCH 8NORWEGIAN AIRINTERNATIONAL 8

NORWEGIAN AIR SHUTTLE 7OMAN AIR 10P.I.A. 14PEGASUS AIRLINES 9QATAR AIRWAYS 12ROYAL AIR MAROC 8RYANAIR 8 6SAS SCANDINAVIANAIRLINES 6

SAUDIA ARABIAN AIRLINES 15SINGAPORE AIRLINES 10SWISS INTERNATIONAL AIRLINES 7

THOMAS COOK AIRLINES 13THOMSON AIRWAYS 22 10TITAN AIRWAYS 10

TRADE AIR 24TRAVEL SERVICE 24TURKISH AIRLINES 17UNITED 20VIRGIN ATLANTIC AIRWAYS 21VUELING AIRLINES 15Grand Total 15 19 13

TRADE AIR 8TURKISH AIRLINES 9UNITED 15VIRGIN ATLANTIC AIRWAYS 14VUELING AIRLINES 8Grand Total 8 10 6

Summary of Baggage Performance

Baggage Category

Arriving Passengers

Arriving Movements

Average Time to FirstBag

Average TIme to LastBag

Volume Last Bag SLAMissed

Last Bag %

A 104,752 329 10 35 41 88%B 1,049,305 5747 18 30 920 84%C 221,124 2020 17 25 493 76%D 85,496 1632 13 17 264 84%

Grand Total 1,460,677 9728 82%

Baggage Performance by Terminal

Terminal Description

Arriving Passengers

Arriving Movements

Average Time to FirstBag

Average TIme to LastBag

Volume Last Bag SLAMissed

Last Bag %

Terminal 1 699,074 4048 18 31 850 79%Terminal 2 360,798 1904 16 32 402 79%Terminal 3 400,805 3776 15 21 466 88%

Grand Total 1,460,677 9728 82%

Baggage SLA by Handling Agent

Ramp Handling Agent

Arriving Passengers

Arriving Movements

Average Time to FirstBag

Average Time to Last Bag

Volume Last Bag SLAMissed

Last Bag %

Asig (Handling Agent) 8,703 58 14 37 38 34%

Aviator 181,204 864 15 31 158 82%Flight Support 6,293 53 16 29 7 87%

Menzies 472,552 4341 16 24 806 81%Premiere Handling 52 1 13 15 0 100%

Swissport 614,160 3490 17 29 590 83%Jet2 177,713 921 17 31 119 87%

Grand Total 1,460,677 9728 82%

dnata 115 13 90%47,151 12 40