depositpartner requirements and help reference …/media/... · johnson bank treasury management...

Last Updated 10/27/2017

DEPOSITPARTNER REQUIREMENTS AND HELP REFERENCE

Johnson Bank Treasury Management Support Center – 877.236.2739

Support is available Monday – Friday from 8:00 a.m. – 6:00 p.m. CT

TABLE OF CONTENTS

System Requirements .......................................................................................................................... 2

Other Johnson Bank Requirements ................................................................................................... 3

Miscellaneous ....................................................................................................................................... 4

Verifying System Requirements on Windows Vista ......................................................................... 5

Verifying System Requirements on Windows 7................................................................................ 9

Verifying System Requirements on Windows 8 and 8.1 ............................................................... 16

Verifying System Requirements on Windows 10 ........................................................................... 25

Verifying System Requirements on Mac OS X ................................................................................ 34

Scanner Maintenance ........................................................................................................................ 36


SYSTEM REQUIREMENTS

Hardware

Pentium 4 3.0 GHz Core 2 Duo 2.0 GHz

2GB RAM

40 GB Free Hard Drive

1024X768 Video Resolution (for best results)

Network Card

USB 2.0 or SCSI Adapter for support of the specific site scanner

Broadband Internet Access

A check scanner

Operating Systems (OS)

Windows Vista (32 bit or 64 bit)

Windows 7 (32 bit or 64 bit)


Windows 8.1 (32 bit or 64 bit)


Mac OS X Yosemite 10.X

Mac OS X El Capitan 10.X

Mac OS X Sierra 10.X

Note: Mac OS X is only supported for the DepositPartner Web product using the

Panini mI:Deal scanner.

Browsers and Software

Windows OS

o Internet Explorer 9.0, 10.0, 11.0

o Adobe PDF Viewer

o DepositPartner (provided by Johnson Bank)

o Microsoft Visual C++ 2005 Redistributable *

o Microsoft Visual C++ 2008 Redistributable (x86) *

o .Net 4.6.1 *

Mac OS

o Chrome - Minimum version 40

o Safari – Minimum version 8

o Adobe PDF Viewer

*Available for free at Microsoft.com

https://www.microsoft.com/en-us/


OTHER JOHNSON BANK REQUIREMENTS

The DepositPartner workstation should be separated from the Internet by a firewall,

or at a minimum a cable/DSL router performing NAT (Network Address Translation).

The DepositPartner workstation should be running Antivirus software. The virus

definitions/signatures should be regularly updated.

The DepositPartner workstation should have Windows security patches updated

regularly.

The DepositPartner workstation should be restricted from the general populace at

the clients’ site.

Add domain of https://merchant.johnsonbank.com as a trusted internet site.

Open ports 80 & 443 bi-directionally on your firewall.

Your scanner kit will include:

Choice of Warranty

Ink cartridge, Cleaning Kit, and Secure Disposable check bags

USB Cable and Power Supply

Contact Information

Keep the original box the scanner came in for future use

https://merchant.johnsonbank.com/


MISCELLANEOUS

Implementation takes approximately ten days from the day of order to installation

A welcome email with all user IDs will be emailed to the DepositPartner

Administrator for clients who use the Desktop application.

Scan only checks – DepositPartner will create a virtual deposit slip and virtual

endorsement

Cutoff time of 7:00 p.m. CT for same day credit of deposit, deposits received after

7:00 p.m. CT will be credited the next business day

Keep checks in locked, fire resistant case under dual control

Checks should be kept for 30 days and then SHREDDED

Deposit history will remain on DepositPartner for 35 days

Deposit reports can be exported to excel or PDF formats for desktop application

users and csv or PDF formats for web application users.

Use computer accessible by all users


VERIFYING SYSTEM REQUIREMENTS ON WINDOWS VISTA

Step 1:

Verify the following three requirements:

Pentium 4- 3.0 GHz Processor

2G RAM

Operating System - Windows Vista (32 or 64 Bit)

Right click on My Computer and choose Properties.

Windows Vista

Service Pack 2

This is where you see

processor speed and GB

of RAM.


whether it is 32 or 64

bit operating system.


Step 2:

Verify the following the requirement:

1024x768 Video Resolution

Right click on the desktop and choose Personalize.

Choose Display Settings.

Step 3:


40GB Hard Drive

Open My Computer, right click on C:/ and choose Properties.

Once the hard drive space is verified, close out of Properties.

This is where you

can verify the Video

Resolution.

Should be at least

40 GB Hard Drive


Step 4:


.Net 4.6

Open My Computer and choose Uninstall or Change a Program.

Scroll through the list and look for Microsoft .Net Framework 4.6

Step 5:


Network Card

PROCEDURE:

Make sure you are using high speed internet. Dial up is not acceptable.


Step 6:


USB 2.0 or SCI Adapter for support of the specific site scanner

Right click on My Computer and select Manage.

In the left pane, click on Device Manager.

In the right pane, scroll to the bottom to click on the + next to Universal Serial Bus

Controllers.

In the list you should see something similar to Intel® USB2 Enhanced Host

Controller.

Once this is verified, close out of My Computer.

The USB2 indicates

that there is a USB

2.0 port on the PC.


VERIFYING SYSTEM REQUIREMENTS ON WINDOWS 7

Step 1:



2G RAM

Operating System - Windows 7 (32 or 64 Bit)

Right click on the Computer icon and choose Properties.

This will verify all three requirements above.

This is where you

see processor speed

and GB of RAM.

This is where you

see whether it is 32

or 64 bit operating

system.


Step 2:



From the Properties screen, select Performance Information and Tools located in the

lower left hand column.

Select View and print detailed performance and system information.


The following screen will display.

Once you have verified the Video Resolution, close the screens for Performance

Information and Tools and the Control Panel.

Step 3:


40GB Hard Drive

From the start menu, click on Computer and select Properties

This is where you can

verify the Video

Resolution.


Right click on Local Disk (C:) and select Properties

This will show how much Free space is available

This should be at

least 40 GB Free

space


Step 4:


.Net 4.6

Open the Control Panel (located within the start menu) and select Programs and

Features.

Scroll through the list and look for Microsoft .Net Framework 4.6 or higher.

This should reflect .Net version 4.6 or higher is installed.


Step 5:


Network Card

PROCEDURE:


Step 6:



From the Control panel, select Device Manager

Scroll to the bottom and expand the Universal Serial Bus controllers section (click

on the arrow next to the name).


In the list you should see something similar to Standard Enhanced PCI to USB Host

Controller.

Once this is verified, close the Device Manager and the Control Panel.


VERIFYING SYSTEM REQUIREMENTS ON WINDOWS 8 AND 8.1

Step 1:



2G RAM

Operating System - Windows 8, 8.1 (32 or 64 Bit)

Click on the Windows Icon which brings the Start menu and click on the magnifying glass

icon.

Type in Control Panel and click on Control Panel icon


Click on Systems and Security

Choose System

Once these requirements are verified, close out of the System screen.

Keep the control panel open for Step 2.

This is where you

see processor speed

and GB of RAM

This is where you


or 64 bit operating

system.


Step 2:



From the Control Panel, click on Appearance and Personalization

Select Display

Choose Change Display settings


Once verified, close the Screen Resolution page.

Step 3:


40GB Hard Drive

From the control panel, click on System and Security

This is where you


Resolution


Select Administrative Tools

Right click on the C:\drive and choose Properties



Step 4:


.Net 4.6

Open the Control Panel (located within the start menu) and select Programs.

This should show

at least 40 GB

Free Drive


Under Programs and Features, select Turn Windows features on or off

This will list the most recent version of .Net framework that is installed.

Verify that .Net 4.6 or higher is installed.

Step 5:


Network Card

PROCEDURE:



Step 6:



From the control panel, select Hardware and Sound

Under Devices and Printers, select Device Manager



Controller.



VERIFYING SYSTEM REQUIREMENTS ON WINDOWS 10

Step 1:



2G RAM

Operating System - Windows 10 (32 or 64 Bit)

Next to the Windows Icon on your lower banner bar, in the Search the web and Windows

box, type in Control Panel.

Once Control Panel shows, click on the name.

Click on Systems and Security


Choose System

Once these requirements are verified, close out of the System screen.

Keep the control panel open for Step 2.

This is where you

see processor speed

and GB of RAM

This is where you


or 64 bit operating

system.


Step 2:



From the Control Panel, click on Appearance and Personalization

Select Display

Choose Change Display settings


Once verified, close the Screen Resolution page.

Step 3:


40GB Hard Drive

From the control panel, click on System and Security

This is where you


Resolution


Select Administrative Tools

Right click on the C:\drive and choose Properties



Step 4:


.Net 4.6

Open the Control Panel (located within the start menu) and select Programs.

This should show

at least 40 GB

Free Drive


Under Programs and Features, select Turn Windows features on or off

This will list the most recent version of .Net framework that is installed.

Verify that .Net 4.6 or higher is installed.

Step 5:


Network Card

PROCEDURE:



Step 6:



From the control panel, select Hardware and Sound

Under Devices and Printers, select Device Manager



Controller.



VERIFYING SYSTEM REQUIREMENTS ON MAC OS X

Step 1:



2G RAM

Operating System - Mac OS X Yosemite 10.10, El Capitan 10.11, or Sierra 10.12

Click on the Apple icon in the top left, and select About this Mac.

Step 2:

Verify the following requirement:

1680 X 1050 Video Resolution

Click on Displays


Operating System.

This is where you

see processor

speed and RAM

(Memory).


Step 3:


40GB Hard Drive

Click Storage

Return to the Overview tab

Step 4:



Click System Report.

Under Hardware, click USB

You should see USB 2.0 Bus.

Return to the Overview screen

Step 5:


Network Card


Should be at least

40 GB Hard Drive

Indicates that there

is a USB 2.0 on the

PC


QUICK TROUBLESHOOTING EFFORTS BEFORE CALLING THE TREASURY

MANAGEMENT SUPPORT CENTER

If your scanner is not communicating with your PC:

Unplug the scanner USB cable from the PC and then plug it back in.

Reboot your PC

If you continue to have issues, call our Treasury Management Support Center at

877.236.2739.

SCANNER MAINTENANCE

To ensure optimal image quality, suggested cleaning maintenance should be

performed every 3,000 items or if the image quality is compromised.

A scanner cleaning kit was included with your scanner order. Additional cleaning kits

are also available for purchase by completing the Supply Order Form located at

https://www.johnsonbank.com/business/clients.

https://www.johnsonbank.com/business/clients


PC REQUIREMENT DEFINITIONS

Pentium 4 – 3.0 GHz or Core 2 Duo 2.0 Processor is the speed of the computers processor

meaning how fast or slow the program is going to run. If the GHz is lower than what is

specified, the application will run slower than expected. If the GHz is higher than what is

specified, the application will run faster than expected.

2G RAM is a group of memory chips which functions as the computer’s primary workspace.

When DepositPartner is running it takes up a full gig of RAM. The extra gig of RAM is for

other applications on the user is running on their PC.

Video Resolution refers to the sharpness and clarity of an image. If the PC is not set to

1024x768 then the user may not see the entire DepositPartner application.

Hard Drive on the Local Disk C:\ is a device used to store information within a computer,

such as programs and data. All of the configurations for DepositPartner are installed to the

C:\. For Smart clients, the scanned check images stay on their PC for 30 days and are stored

in the C:\.

Network Card is a piece of computer hardware designed to provide for computer

communication over a computer network.

USB 2.0 port is a widely used hardware interface for attaching peripheral devices. The

Digital Check scanners need to be connected to a USB port to work at their rated speed.

SCSI Adapter is the controlling electronics for SCSI (Small Computer System Interface)

contained on a printed circuit board that plugs into the computer’s motherboard.

Note: The Digital Check scanners need to be connected to a USB 2.0 Port or a SCSI Adapter in

order for them to run at their rated speed.

Broadband Internet Access is a high data-transmission rate internet connection.

Windows Vista (32 or 64 bit) SP1, Windows 7 (32 or 64 bit), Windows 8 (32 or 64 bit),

Windows 8.1 (32 or 64 bit), or Windows 10 (32 or 64 bit) is the operating system that the

PC is running on.

.Net 4.6 is an environment for building, deploying, & running Web Service and other

applications. For Smart client users, the application will not install if the client does not have

.Net 4.6 Framework. For Web users, the application will not run properly if the client does

not have .Net 4.6 Framework.

Microsoft Visual C++2005 Redistributable & Microsoft Visual C++2008 Redistributable

(x86) is a required download due to the coding built within the DepositPartner program in

order for the application to run.

depositpartner requirements and help reference …/media/... · johnson bank treasury management...

Documents