Derby City Council and the University of Derby Corporate – a Partnership approach to meet

the challenge

Pam Hadfield – Specialist Adviser, DCCAngela Crawford – Business Development Manager

UDCOrla Kelleher – Workforce Development Fellow, UDC

THE CHALLENGE• Taking the risk to invest

• Achieving transformation by developing excellent leadership

• Achieving operational transformation by managing change though work-based learning

• A partnership based on mutual understanding, flexibilty and clear business goals

Developing Leadership Impact• Previous excellent programme - re-design to meet

current challenges and desired outcomes, reflecting:

– A shift from technical/operational manager to a more people-focused leader, reflecting a new leadership culture

– More strategic innovative responses to complex situations – Clear organisational impact – Alignment with DCC process of strategic change– Change in culture with supported and evidenced behaviour

change

Learning & Development Needs

Survey Results of DCC Managers

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Ensuring the way the jobs aredone (process) produces a

quality product in the fastest waypossible

Ensuring staff have theknowledge and skills needed forthe organisation to accomplish

its upcoming tasks

Ensuring staff know what isexpected of them as theorganisation changes

Keeping staff engaged anddedicated to their jobs

Developing the talent andcapabilities of your team

14 of 14 respondents answered this question

What are the biggest challenges that you and your team face now and in the next 1-2 years?

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Increasing productivitywith less resources

Enhancements to increaseservice quality and

innovation

Change managementprocesses

Employee engagementand motivation

Knowledge/skill/abilityupskilling of your team

Over the next 1-2 years, what strategic initiatives will your business unit participate in?

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Knowledge of IT systems

Project management

Relationship management

Developing yourleadership skills

Developing your team

Which of the following areas are critical for you to operate successfully, given the previous question?

DCC Developing Leadership Impact Programme

ProgrammeConsultation

‘Leadership Challenge’ Work-based Project (40 credits)

DCC masterclassesDelegate Co-coaching & group work sessions

Developing Your Leadership Impact

Module (20 credits)

Operational focusCustomer Excellence

Relationship focus Finance focus

E360Behavioural diagnostic

DCC input

Leading Change Masterclasses

Learning Consolidation

Event (2 days)

UDC input

Includes co-coaching, action learning

What’s important for DCC? • Bringing learning to the learner, rather than bringing the

learner to the learning..• Flexible, creative and focused work-based learning• Learning and development has real impact

Karen Jewell, HR Director Derby City Council

OPERATIONAL TRANSFORMATION• Gain corporate ownership for the development of the

DCC academy for ‘Leading during uncertain times’

• Ensure managers equipped with appropriate skills and tools

• Provide a structure which enables effective transition and for change to be viewed positively

HOW?• Partnership with UDC to achieve accreditation of current

programme in order to:– Motivate staff– Ensure work-based learning is focused on organisational impact

and Return on Investment– Support in-house learning team – using Supporting Work-based

Learning programme– Sympathetic use of funding to provide cost effective solution– Measure results to ensure a consistent understanding and

application of new ways of working

BUILDING ON THE FUTUREHOW CAN THE UNIVERSITY OF DERBY CORPORATE

CONTINUE TO SUPPORT THE TRANSFORMATIONAL JOURNEY FOR DCC?

• Support change through staff development at all relevant levels

• Focus work-based learning on key work and individual challenges

• Managing a Mobile Workforce – for managers and for employees

PARTNERSHIP APPROACHPRINCIPLES:• Acknowledgement of commitment to CPD in times of

change• Shared understanding of business requirements• Focus on core business – DCC delivers and

understands services• UDC understands and delivers staff development needs

through work-based learning and assessment• Delivering more with less• Communication – based on honesty and openness• Shared values