design for participation: three lessons from museums
DESCRIPTION
A presentation about participatory design techniques that can be applied to reduce participation inequality, increase the quality of user-generated content, and support social interaction among users. Presented by Nina Simon of Museum 2.0 at the BayCHI program on March 9, 2010.TRANSCRIPT
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design for participation:lessons from museums
nina simon, museum [email protected]
@ninaksimon on twitter
slides at http://bit.ly/baychinina
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where i live
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what i dobalboa park online collaborativeboston children’s museum calgary science centerchabot space science centerchicago history museumdenver art museumexperience music projectgirls math and science partnershipinternational spy museummonterey bay aquariumoakland museumSFMOMA smithsonian museum of natural historystatens museum for kunsttech museum of innovation
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the participatory institution is a place where visitors can create, share, and connect with each other around content.
what i focus on
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in cultural institutions, that can mean...
Stanford Art Center upper: chicago children’s museumlower: Science Museum of Minnesota
Minnesota History Museum
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and it requires some changes
Authority is content provider Authority is platform provider
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how do you design a space to support
community engagement & meaningful visitor
participation?
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three core challenges on the web
✴ participation inequality
✴ variable quality amateur content
✴ limited tools for social interaction
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three design techniques
✴ scaffold participation
✴ design for thoughtful response
✴ design from “me” to “we”
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three design techniques
✴ scaffold participation
✴ design for thoughtful response
✴ design from “me” to “we”
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90,000 visitors, 37,000 posters made
average time poster-making: 25 minutes
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social participation also requires scaffolding
GoMA
Statens Museum of Kunst
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three design techniques
✴ scaffold participation
✴ design for thoughtful response
✴ design from “me” to “we”
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web 2.0 is software that gets better the more people use it
-Tim O’Reilly, technologist and publisher
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Minnesota History MuseumAuckland Museum
turning trash into data
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Worcester City Gallery and Museum
an exhibit that gets better the more people use it?
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Chicago History Museum Staff of Life grocery store
all of this hinges on responsiveness
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Ontario Science Centre
and asking good questions
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DAISY: How do I know I'm talking to a human and not just another machine? DAISY: Are you sure that I'm not a real person talking to you by e-mail? What would it take to convince you?
EXPLORATORIUM
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Lowell National Historical Park
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three design techniques
✴ scaffold participation
✴ design for thoughtful response
✴ design from “me” to “we”
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less like this more like this
Photo by cybertoad on Flickr
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who are you relative to the institution?
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social infrastructure for interaction
Advice, University of Washington
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I’ve never had a gay friend. It was unbelievably exciting to find myself facing him with his body, opinions and identity. It seems he was not very different from me and especially he was not an alien. From now on, I will not disrupt my communication with the gays, I will enhance it.
- Reader in Istanbul, 2007
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the participatory institution is a place where visitors can create, share, and connect with each other around content.*
* it doesn’t have to be a museum
what’s next?
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creative, interactive, content-rich social objects
venue that encourages interpersonal engagement +
BAR MUSEUM