design thinking for nonprofits
DESCRIPTION
Workshop facilitated by Dana Mitroff Silvers (@dmitroff) and Betty Ray (@EdutopiaBetty) at the 2013 Nonprofit Technology Conference in Minneapolis, MNTRANSCRIPT
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Design Thinking for Nonprofits
#13NTCdt
Dana Mitroff SilversBetty Ray
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Who We Are
Slide 2
@dmitroff@EdutopiaBetty
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Hands-on experience with the full design cycle
Tools to apply to your work
Have fun!
Goals for today
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your challenge:
Design a product or service to improve the
morning experience
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Right now, on your own, design a product or service to improve the morning experience. Use the worksheet.
You’ve got 3 minutes.
OK, go!
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That was a problem-solving approach…
Photo by x.JasonRogersx’shttp://www.flickr.com/photos/restlessglobetrotter/498649407/
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Now a design thinking approach
Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7586567060/
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Design thinking process
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Design thinking in organizations
Photo by LindsayKinkadehttp://www.flickr.com/photos/lindsaykinkade/7100872965//
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Warm up!
Photo by Nancy Whitehttp://www.flickr.com/photos/choconancy/8017360279//
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Find a partner
Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7586547294/
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Redesign the morning experience—
for your partner
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Photo by Anirudh Rao http://www.flickr.com/photos/rao_anirudh/8230269857/
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Photo by glenmcbethlawhttp://www.flickr.com/photos/glenpooh/3147042293/
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Ask your partner about his/her morning experience:
“Tell me about this morning…”
“Tell me about your most memorable morning…
Start by gaining empathy
Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7586541558/
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Interview tips
Avoid “usually” and “always”–go for specifics!
Avoid binary or leading questions.
Ask short questions.
Always ask why.
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Interview
2 sessions x 3 minutes each
Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7586544914/
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“Tell me more about that...”
“Tell me the story of the time…”
“Why?”
Dig deeper
Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7143429069/2 sessions x 3 minutes each
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Define problem statement
3 minutes on your own
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Sketch 5 ways to meet user’s needs
4 minutes on your own
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Share your solutions & capture feedback
2 sessions x 3 minutes each
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Build your solution
8 minutes on your own
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Test your solution & get feedback
2 sessions x 4 minutes each
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Share prototypes
Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/7586550552/10 minutes
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Wrapping up
Photo by the d.schoolhttp://www.flickr.com/photos/cba-dschool/6757751253/
#13NTCdt
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Resources & Contact info
http://bit.ly/dt-resources
[email protected]@dmitroff
[email protected]@EdutopiaBetty
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Evaluate This Session!Each entry is a chance to win an NTEN engraved iPad!
or Online using #13NTCdtat www.nten.org/ntc/eval