1. Design ThinkingCraig A. Perue MBA, PMP, CMQ/OE, CISAforTel.: 876-509-0572 Twitter: craigperueProject Managers http://jm.linkedin.com/in/craigperue http://bit.ly/tjkSJg Senior Consultant Mona School of Business Programme Manager OLPC Jamaica

2. Personal Knowledge System 3. What is Design Thinking? A stance / mindset. Asking why is good. Asking why 5 times is better. Is human-centred design. 4. What is Design Thinking? 5. What is Design Thinking? Deductive, inductive, abductive 6. What is Design Thinking? 7. Who needs Design Thinking anyway? 8. The Big ShiftEfficiency is no longer sufficientIn order to improve performanceand retain a greater share of the valuecreated, firms must amplify Inter-firmKnowledge Flows and instill greater WorkerPassion. - 2010 Shift Index 9. Why is Design Thinking so rarein established firms? 10. Why arent CXOs in established firms ambidextrous?Validity vs. reliabilityRisky for professionals to try to get it rightBusiness school emphasizes reliabilityEntrepreneurs focus on validity! 11. Organizational Ambidexterity Exploration ExploitationOrganizational focus invention of business administration of businessDriving forces Intuition, feeling, Analysis, reasoning, hypotheses aboutdata from the past the futureProgress Uneven, Careful incremental characterized bysteps significant leapsRisk and RewardUncertain but Minimal risk, potentially highpredictable but rewardsmaller rewards 12. Personal Knowledge System 13. Ambidextrous Organizations Hire T-shaped individuals Encourage sequential ambidexterity in their staff & teams 14. How can I do Design Thinking? Service Design Product Design Interaction Design Visual Design Social Design Project Management? 15. projectmanagersdont dodesign!right? 16. Scope ProcurementTimeRiskIntegration CostComm-Quality unications HumanResourcesA Guide to the ProjectManagement Body of Knowledge 17. ProjectEvery project creates a unique product,service, or result.Although repetitive elements may bepresent in some project deliverables, thisrepetition does not change thefundamental uniqueness of the projectwork. - A Guide to the PMBOK 18. How can I do Design Thinking? Service Design Product Design Interaction Design Visual Design Social Design Project Management 19. Service DesignIs a cross-disciplinary practice that combinesnumerous skills in design, management andprocess engineering.Consciously designed services that incorporatenew business models are empathetic to userneeds and attempt to create new socio-economic value in society. The Copenhagen Institute of InteractionDesign, 2008 20. At a train station inSeoul, South Korea 21. Service Design Tools A Day in the Life Customer Journey Canvas / Maps Mobile Ethnography Expectation Maps Service Roleplay Service Blueprints Service Staging 22. Scope ProcurementTimeRiskIntegration CostComm-Quality unications HumanResourcesA Guide to the ProjectManagement Body of Knowledge 23. Thank You! 24. Craig A. PerueDesign ThinkingMBA, PMP, CMQ/OE, CISA Tel.: 876-509-0572forTwitter: craigperue http://jm.linkedin.com/in/craigperueProject Managers http://bit.ly/tjkSJg Senior Consultant Mona School of Business The University of the West Indies, Mona Programme Manager OLPC Jamaica