designing for tablet users in the legal domain
DESCRIPTION
Presentation to the Boston Bar Association, Small/Solo Law Committee, December 2012.TRANSCRIPT
Designing for Tablet Users in the Legal Domain
Paul DoncasterSenior User Experience Designer
December 6, 2012
USER EXPERIENCE
2
Designing for Tablet Users in the Legal Domain
3
4
• SAEGIS
• Inbox/Analysis Tool
• Watch on SERION
LegalIntellectual
Property
TABLET PROFILES
5
Designing for Tablet Users in the Legal Domain
6
Use of tablet devices for work-related tasks
Yes33%
No67%
All (n=701)
23.6
36.9
30.2
76.4
63.1
69.8
Solo
2 to 9
10 to 49
0 50 100
Solo / Small (n=475)
From 2012 ABA Legal Technology Survey Report
Work-related tasks performed on smart phones
7
• Attorneys are using their smart phones primarily for interpersonal
contact purposes, rather than for initiating or substantiating legal
research
• Email is the major work-related task performed on smart phones
(100% of participants)
• Other tasks reported by participants include:
– Calendar/scheduling
– Finding addresses
– Finding information about judges
– Finding information about arbiters
– Searching orders
– Review of documents
– Finding biographical information about clients, potential clients and opposing
counsel
From WestlawNext Mobile Baseline, 2009
8
Work-related tasks on tablets
85.1
81.2
63.4
52.4
35.8
23
21.3
18.3
16.6
12
11.9
11
9.1
7.9
7.3
6.9
4.6
0 10 20 30 40 50 60 70 80 90 100
Internet Access
Calendars
Contacts
Mobile-specific research apps
GPS/Maps
Document creation
Database functions unrelated to time and billing or …
Presentations
Instant messaging/chat
Text messaging/SMS
Spreadsheets
Camera
Expense tracking
Time & billing
Telephone
Web conferencing
Functions Regularly Use on Tablet Devices When Working on Law-Related Tasks Away from Primary Workplace (%)
From 2012 ABA Legal Technology Survey Report
9
Apps used on tablets
87
80
54
52
48
44
34
26
17
15
9
27
0 10 20 30 40 50 60 70 80 90 100
PDF reader
News and current affairs
Entertainment/games
Travel-related app
Document editor
Note-taking or whiteboard app
Remote desktop application
Legal research tool
PDF annotation
Presentation tool
Litigation tool
Other
Which of the following apps do you use on your smartphone or tablet? (select all that apply)(%)
From 2011 ALM Legal Intelligence Report
DESIGN FACTORS IN THE
MOBILE CONTEXT
10
Designing for Tablet Users in the Legal Domain
11
The Mobile Context
• Overall, attorneys are constantly looking to be productive during
periods of “downtime”
– At court
– While commuting
– Waiting -- in lines, at youth sports events, airports, etc.
• “Did I miss anything?” is the primary driver
– Having the power of a WestlawNext available "in hand" is seen as a high value
proposition for alleviating some of that uncertainty
• High-priority content alignment
– Tier 1 = Cases, Statutes, Court Rules
– Tier 2 = Dockets, Regulations, Legal News, Public Records
– Mobile could provide an opportunity for news content; aligns with content
retrieval preferences via smart phones
From WestlawNext Mobile Baseline, 2009
12
Where?
89.4
39.9
20.9
20.9
10.6
10.1
2.6
0 10 20 30 40 50 60 70 80 90 100
Home
Hotel
Others' offices
Vacation home
Public places
Coffee shops/cafes
Other
Where do you typically work when telecommuting? (%)
From 2012 ABA Legal Technology Survey Report
13
What to deliver?
http://assets.econsultancy.com/images/resized/0001/1461/app-web-native-blog-full.png
14
Transferring known metaphors
15
Conforming to the form factor
TRENDS IN MOBILE DESIGN
Designing for Tablet Users in the Legal Domain
16
17
Limiting to the core use cases in context
Need input on one mark
urgently
Paralegal (office) needs to get
feedback from attorney
(remote) on a specific watch hit
– take action Y/N?
Mobile users needs to:
• View All Hits
• View Details per hit
• Set Status
• Add Comments
Review watch hits any
time, anywhere
Remote user
(travel, commuting, micro-
break) wishes to “bang out”
some routine, but
important, work.
Mobile users needs to:
• View All Hits
• View Details per hit
• Set Status
• Add Comments
Address a short opposition
Receive alert e-mail compatible
with mobile device. See hit
details, set status, forward to
other users.
Mobile users needs to:
• View All Hits
• View Details per hit
• Set Status
• Add Comments
UC 1 UC 2 UC 3
Watch Mobile (smart phone)
18
Limiting to the core use cases in context
Change a status
Add a comment
Clear annotations
Hide marks
Send marks to trash
Request goods translations
Email a record
Create/modify an Owner Highlight
Create/modify an Goods Highlight
Filter a list of marks
Sort a list of marks
Print the records table
View a reported mark's history
View a mark owner's history
Select goods text for export
View the logo enlarged
View a mark's full details
Attach/view a Web-check image
Attach/view an industry-specific image
Attach/view a trademark office image
Select record(s) for export
Create/edit export templates
Create an alert
….
View all hits
View Details
Change a status
Add a comment
View the logo enlarged?
19
Leveraging the social aspect
20
Impacts on productivity
• Today’s smart phones and tablets are powerful
and underemployed
• Some lawyers are using their mobile devices to
develop their business
• Lawyers need more technical support to improve
productivity...
• ... but some kinds of support may actually hinder
rather than help
• Law firm clients seem unaware of the security
issues posed by mobile devices
• Judges are cracking down on the use of smart
phones and tablets
• Mobile technology is in its infancy
http://www.elite.com/partnernetworknews/2011-12/Productivity-in-the-Legal-Profession.pdf
DEMONSTRATIONS
Designing for Tablet Users in the Legal Domain
21