designing the for knowledge workjfc/hcc/retreat6/talks/ilkka-coffee.… · • pragmatic knowledge...

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© I. Tuomi 18 June 2002 page: 1 Designing the Designing the MostImportantTool MostImportantTool for for Knowledge Work Knowledge Work Berkeley Human-Centric Computing & Berkeley Institute for Design Retreat Lake Tahoe, 18 June 2002 Ilkka Tuomi [email protected]

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Page 1: Designing the for Knowledge Workjfc/hcc/Retreat6/talks/Ilkka-coffee.… · • Pragmatic knowledge boundary • Negotiate interdependencies • Transformation infrastructure: Transfer,

© I. Tuomi 18 June 2002 page: 1

Designing the Designing the MostImportantToolMostImportantTool for forKnowledge WorkKnowledge Work

Berkeley Human-Centric Computing & Berkeley Institute forDesign Retreat

Lake Tahoe, 18 June 2002

Ilkka [email protected]

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First:First:

• A quick ethnographic study of Microsoft visualizations of work

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Boundaries, Boundaries, TTransformationsransformations, and, andBBoundaryoundary objects objects

• Syntactic knowledge boundary• Coordinate pre-specified dependencies• Transformation infrastructure: Transfer• Solution: information systems

• Semantic knowledge boundary• Create shared meanings• Transformation infrastructure: Transfer and translation• Solution: communities of practice, networks of communities

• Pragmatic knowledge boundary• Negotiate interdependencies• Transformation infrastructure: Transfer, translation, and transformation• Solution: conflict management, developmental work practices

Modified and adapted from: Paul Carlile: Boundary infrastructures for knowledgeleadership and collaboration, Berkeley Knowledge Forum, 20.9.2001

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The Social and Cognitive Coffee CupThe Social and Cognitive Coffee Cup

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Functions of a Coffee CupFunctions of a Coffee Cup• It is used in many ways in knowledge work

• to organize time and work rythm• to control mood• to adjust level of altertness• to meet people and exchange information• to build trust and social capital• to signal availability for social contact• to organize boundaries between public and private space• to organize boundaries between informal and formal social encounters• to signal celebration• to signal membership in a community• to keep your hands warm (in the Finnish winter)

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Redesigning Coffee Cups forRedesigning Coffee Cups forKnowledge WorkKnowledge Work

• How could the functions of a coffee cup be enhanced when we have wireless,networked, embedded, multimodal and context sensitive informationtechnologies available?

• Networked coffee cups to signal availability for communication• Wireless coffee cups to signal presence• Intelligent coffee cups linked to adaptive user interfaces• Virtual cafeterias• Simulated coffee cups for time management, cognitive pacing, and social

coordination• Information sharing coffee cups• Cups that keep coffee at the right temperature• Cups that tell you when you consume too much coffeine and that you should

listen Mozart instead• Cups that you can talk to

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All objects are social and cognitiveAll objects are social and cognitivetools.tools.

This will become apparent when they areThis will become apparent when they areinformationalized and when workinformationalized and when work

becomes knowledge work.becomes knowledge work.

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Research questions for BIDResearch questions for BID• How to design interfaces that interface people?

• E.g., How to design in conflict and interest management systems?• How to take into account the ongoing transformation of work practices and

everyday life?• E.g., continuous adaptation and reinvention or tools and technologies

Thank you for your attention!Thank you for your attention!

http://www.http://www.jrcjrc..eses/~tuomiil//~tuomiil/moreinfomoreinfo.html.html