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Designing Workspace of the Future for the Mobile Worker
Paulo Jorge Correia
Technical Solutions Architect
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Building Business Value
Enable mobile
workers and BYOD
Collaborate with
external organizations
Locate and access
remote experts
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Cisco BYOD
Extreme ease of use, setup and management
End to end security, authentication
Rich-media capable
Device Agnostic
Flexible Consumption Models
Designed to blend the physical and virtual work worlds.
User Collaboration Services cover in This presentation
Cisco Jabber
Rich Web Conferencing Teleworkers
Mobile Workers
B2B
Consumers
3rd Parties
Analog Devices
Branch Office
PSTN or IP PSTN
TDM or IP PBX
Cloud Services
Collaboration Edge
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Better Collaboration for Mobile Workers
Be productive, regardless of location
Access voice, video, messaging,
and conferencing applications on
any device
Collaborate with co-workers, partners,
and customers from anywhere
Use multiple devices during the day
with access to the same information
and applications
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014 7
Promote interactive collaboration
anywhere on campus by connecting
tools and devices
Minimize costs and increase productivity
by providing desktop access from
multiple locations and devices
Integrate business workflows with
collaboration tools to streamline
processes
Provide easy access to experts through
directories and presence
Better Collaboration for Deskless Workers
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
From Desktop to the Boardroom
One Experience. Connecting People.
Any Media Anywhere Any Device
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Powering Collaboration Your Way: Cisco Jabber All-in-One Application on Any Device: Voice, Video, IM/Presence, Content
All-in-One UC Application Collaborate from Any Workspace
• Presence and IM
• Voice, video, voice messaging
• Desktop sharing, conferencing
• PC, Mac, tablet, smartphone
• On-premises and Cloud
• Integration with Microsoft Office
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Cisco Jabber for Windows Jabber brings it all together…
Instant Messaging
/ Group Chat Contact
Search
Rich
Presence
User Management
& Authentication Enterprise
Call Control +
Extend & Connect +
Desk Phone Video
Business
Video
MediaNet
Web/Desktop
Collaboration
Visual
Voicemail
Conferencing
App Integration
(MS Office)
(Google Calendar)
(Lotus Notes)
Cisco Jabber
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Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Voicemail
Presence IM/Chat
www.jabberdeveloper.com
Video Voice
Easily add
collaboration
functionality to web
applications and
business processes
Web Conferencing
Communications-Enabled Processes Cisco Jabber SDK
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Jabber Guest – Public-to-Enterprise Communications
UC/video sessions into businesses …
from desktop browsers, mobile clients
Initiate from public web sites, mobile
applications & URLs, e.g. email
Calls to individual employees, remote experts /
customer care
SDKs for Web & mobile app integration
* Images for illustration purpose only. Final UI subject to change.
Jabber Guest connects consumers and other non-Cisco telephony users with Cisco enterprise registered users via simple browser & mobile voice and video
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Jabber Guest – Addresses 3 Key Use Cases
Enhance customer interactions
• Add voice, video, and data sharing to your website, email communications, and mobile applications.
Make experts easy to find
• Extend unified communications benefits to the entire ecosystem of an enterprise.
Offer temporary guest access
• Help experts, associates, customers, partners, and suppliers reach your employees.
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Jabber Family
Guest Users
Web Browser
Mobile Apps
Call Control: SIP
• Cisco Unified
Communications Manager
(UCM)
• Cisco TelePresence®
Video Communication
Server (VCS)…via CUCM
Meetings, Conferencing
• WebEx (SaaS)
• TelePresence MCU
Voice Messaging
• Unity Connection
Presence & IM: XMPP
• Cisco UCM IM & P
(On-Prem)
• WebEx Messenger
service (SaaS)
Enterprise Workers
Cisco
Expressway
DMZ: HTTP
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
What is Collaboration Edge? Voice, Video, Messaging, Conferencing, & Social
Open, Standards-based Consumer Services An integrated / collaborative experience for customers
Consumer to Business
Interoperability Cloud Services Enterprise grade flexibility and scale
WebEx Integration, Service Provider Offerings
Proven Components & Technology Remote and Mobile Access Multimodal collaboration without a VPN
Desktop, Mobile and Fixed endpoints
Widely Adopted Protocols Business to Business Secure communications with anyone
Enterprise Border
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Cisco Collaboration Edge Architecture The Industry’s Most Comprehensive, Any-to-Any Solution Today
• Anyone, anywhere, any device, any
workload
• Key capabilities:
TDM and analog gateways
Session border control
Firewall traversal
ISDN Video Gateways
Highly secure and standards-based
• Now with simplified mobile, teleworker
and B2C collaboration
Security choice – no VPN client required
Browser-based collaboration
Mobile
Workers Teleworkers
Cloud
Services
WebEx-
Enabled TP
Analog
Devices
PSTN
Or
IP PSTN Consumers
B2B TDM or
IP PBX
3d
Parties
Branch
office
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Extend Enterprise Collaboration to Customers, Partners, Suppliers Alike
Consumer/
Partners Business
Jabber Guest
virtual machine
E n t e r p r i s e
Expressway
Public Internet
Unified CM or
Business Edition
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Fixed
Client strategy with Expressway
Tablet Desktop Smartphone Web
Expressway system support…
Login, Automatic Location Discovery, TLS security, and ICE client
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Unified CM &
applications
Comparing Solutions: AnyConnect and Collab. Edge
AnyConnect
• Layer 3 VPN Solution
• Secures the entire device and it’s
contents
• AnyConnect allows users access to
any permitted applications & data
Collab. Edge via Expressway
• Session-based firewall traversal
• Allows access to collaboration
applications ONLY via TLS
• Personal data not routed through
enterprise network
AnyConnect
VPN
Expressway
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Cisco WebEx Meetings Server On-Premises Based WebEx
WebEx meetings in a Private Cloud – Installed in your datacenter
All-in-one Conferencing Solution – Incorporates audio, web and video in a single solution
Same great WebEx User Experience – WebEx clients for PC, Mac, iPhone, and iPad; high quality video; sharing,
annotation, and collaboration tools; recording and playback etc.
Software-based – Designed for Cisco UCS Servers + VMware 5/5.1
Integrates with Cisco UC suite – Extends Cisco Unified Communications Manager to conferencing, and
meeting escalation from Cisco Jabber
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
High-Level System Architecture
INTERNET ENTERPRISE
PERIMETER ENTERPRISE
NETWORK
Optimized for 100% Secure, behind-the-firewall VPN-less Access that integrates
with your Corporate User Management and UC Infrastructure
Cisco WebEx Meetings Server
Virtual Appliance
Mobile and
Internet Users
SAML Single Sign On
based on Corporate
Directory Credentials
SIP Trunk
Teleconferencing
to CUCM
Internal
Users
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Cisco WebEx Meetings Server An Entirely New WebEx Deployment Model
WebEx meetings in a private cloud
– Installed in your datacenter
All-in-one conferencing solution
– Incorporates audio, web and video in a single solution
Same great WebEx user experience
– WebEx clients for PC, Mac, iPhone, and iPad; high quality video; sharing, annotation, and collaboration tools; recording and playback etc.
Software based
– Designed for Cisco UCS Servers + VMware
Integrates with Cisco UC suite
– Extends Cisco Unified Communications Manager to conferencing, and meeting escalation from Jabber. Also part of CUWL Pro
Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014
Secure Designed for Customers with High Security Requirements
Behind the firewall installation
100% 128 and 256 Bit SSL encrypted online meetings
Industry-standard 2048 Bit encryption keys
Wild-card and SAN SSL certificate support
Optional TLS/SRTP SIP teleconferencing encryption
Hardened ‘Virtual Appliance’ with SE/Linux extensions
NIST FIPS 140-2 approved cryptographic algorithms supported
Q&A and Wrap-up
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