designing wow experiences
DESCRIPTION
PCMA 2012 Convening Leaders conference in San Diego - Learning Lounge Theatre presentation by Donna Kastner, Director, Education & Engagement at Velvet Chainsaw Consulting.TRANSCRIPT
Designing
Experiences
Donna Kastner, Velvet Chainsaw Consulting
Sawubona
I See YOU!
1. Show ‘Em You Know ‘Em
2. Be a Matchmaker & Connector
3. Assign & Rotate Seating
4. Gently Guide
Table Talk
5. Dial Up the Visuals
6. Join the Conversatio
n
7. Create SMALL within BIG(Embrace the “Weird”
Niches)
8. Help Make Room for the NEW!
STOP – START - CONTINUE
9. Extend the Game
Designing
Experiences