desktop infrastructure optimization: from basic to dynamic in 5 painful steps (261562385)
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8/9/2019 Desktop Infrastructure Optimization: From Basic to Dynamic in 5 Painful Steps (261562385)
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DesktopInfrastructureOptimization5 PAINFUL STEPS TO MATURITY
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Is your IT support group a highly reactive organization?
Are you constantly wondering if your desktops and your data are protected?
Are you spending resources fighting unpredictable issues?
Then what you need is a desktop optimization roadmap, a structured, systematicprocess for improving your organization's desktop infrastructure in order to take fulladvantage of your IT environment.
This roadmap provide you with direction and five optimization initiatives that willunlock a proactive IT support organization, reduce cost and risk across the
organization, and establish your IT support group as an asset to your organization.
OUTCOMES: Obtain the definitive roadmap to improve an organization's desktopinfrastructure * Learn about 5 initiatives and their challenges, risks, and benefits *Understand the considerations of the initiatives for governance
DESKTOP INFRASTRUCTURE OPTIMIZATION: FROM BASIC TO
DYNAMIC IN 5 PAINFUL STEPS
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NERCOMP 2015
8/9/2019 Desktop Infrastructure Optimization: From Basic to Dynamic in 5 Painful Steps (261562385)
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IntroductionsAUDIENCE POLL
I AM A SUPPORT CENTER OPERATOR
I AM A DESKTOP ADMINISTRATORI AM A TECHNOLOGY MANAGER
I AM AN IT DIRECTOR
I AM A CIO/CTO
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Alberto D. Mendoza
Experience12 Years in IT
CCNA 2002
MCSA 2010
MBA 2014
Boston CollegeSr. Technology Consultant – University Libraries
Computing Support ServicesTechnology Support/System Admin/Business Analyst
Lab System Administrator
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Boston CollegeO’Neill Library
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IT Consultant
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IT FrameworksAUDIENCE POLL
I KNOW SOMETHING ABOUT IT FRAMEWORKS
I’M CURRENTLY STUDYING FOR AN ITIL FOUNDATIONS EXAM
I HAVE AN ITIL FOUNDATIONS CERTIFICATION
I HAVE AN INTERMEDIATE LEVEL ITIL CERTIFICATION
I HAVE AN EXPERT OR MASTER LEVEL ITIL CERTIFICATION
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How Applying IT Frameworks Feels
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Core IO Model in Action
Basic
• Manual• Decentralized• Ad-Hoc• No Policies• No Standards• IT Reactive•“Desperately
AvoidingDowntime”
Standardized
• Standards• Consolidated• Desktop
Policies• Security
Policies• Zero-Touch
Deployments•“Keep it
Running”
Rationalized
• Managementcosts low
• Security is pro-active
• IT Accountable• Formal
ChangeManagement
• Predictable
•“QualityDriven”
Dynamic
• HighlyAutomated
• Infrastructure isa competitiveadvantage
• OptimizingCosts andQuality
• Workload
Balancing•“ContinuousImprovement”
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11http://krebsonsecurity.com/2015/03/ms-update-3033929-causing-reboot-loop/
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Basic Standardized Rationalized Dynamic
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UnknownUncoordinated
Manual‘Unpredictable
Effect’
Consolidatedbut limitedautomation‘SomewhatPredictable’
Managed andControlled
Infrastructure
“Predictable”
Fully automatedmanagement,
Dynamic
“Proactive”
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Designing the Roadmap
Level 1 Level 2 Level 3 Level 4
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ProductivityFlexibility
AutomationValue
CostsResources
RisksDowntime
People, Processes, Technology
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Desktop Optimization Initiatives
AutomatedInventory
Define
StandardsIntroduceControls
Become anAsset
Improve andInnovate
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Inventory Software & Hardware Assets.
Implement process and tools to discover and
inventory hardware and software assets.
Inventory and Discovery Tools: Network Scan, MS-MAP Toolkit, Apple Remote Desktop, Open-Audit,
OCS Inventory
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AutomatedInventory
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Define Standard Images for Desktops and Laptops.
A defined strategy for standard images (OS andApplications) for all hardware types. Establishdeployment tools for network-based or offlineinstallation.
Consolidate Desktops to Two Operating Systems.
An image consolidation strategy to reduce thenumber of operating systems to no more than twofor 80% of your environment
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DefineStandards
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Governance Structure for People, Processes.
Define who holds the authority to make decisions,determines accountability for actions &responsibility for outcomes.
Change Management Process:
Testing and Certification of SoftwareDistributions.
Automated Updates and Patch Distributions.
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IntroduceControls
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Become an strategic partner to your organization.
Produce a positive return on investment to yourorganization, either by reducing cost, reducingrisks, or build efficiency.
End-to-End Desktop Lifecycle Management.
Computer Recycle ProgramAsset Management
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Become anAsset
8/9/2019 Desktop Infrastructure Optimization: From Basic to Dynamic in 5 Painful Steps (261562385)
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Continual Service Improvement.Go back to each process and service. Is this the bestwe can do?
Capacity Planning for Desktop Services.Process of planning, analyzing, sizing and optimizingcapacity to satisfy demand in a timely manner and ata reasonable cost
Tools to Leverage:ITIL, MOF, Total Cost of Ownership
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Improve andInnovate
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SummaryCurrent State of BC Libraries
IT Frameworks Maturity Model Microsoft IO
Desktop Optimization Roadmap
5 Initiatives ITS / Libraries Partnership
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Thank youQUESTIONS
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@AlbertoDMendoza
#NERCOMP15 #DESKTOP
/in/albertodmendoza