[Desktop PC/Motherboard] Troubleshooting for low speed of Wired network

Cable Network connection for my desktop/Notebook is abnormal.

Abnormal connection leads to below problem,such as download speed drops, fails to open the webpage, images

cannot display. How to solve this error?

The low speed of wired network on PC may be caused by the reasons below：

1.The operation system (OS) is intruded by some computer viruses, try to scan with some antivirus software.

Notice: If you are using ASUS DesktopPC, you can try to restore the OS (how to restore the system, please refer

to the following link Windows 7/Windows 8/8.1/ Windows 10).

2.Computer memory capacity is not enough due to running lots of programs or opening too many images and

videos in browser.

3.Please check whether any other devices which share your network are running P2P software (Peer to Peer), P2P

software (such as BT, Foxy, other online videos, etc.) would take a massive bandwidth of the network then

network speed is getting lower.

4.If you connect PC to the network through the router, please ensure the route is running well. You can try to reset

your router, or update the firmware of the router.

5.Please update your Ethernet Controller driver (more information about updating, click here).

6.Contact your network service vendor, and please make sure whether you are using the proper network you

applied for and whether the network speed is normal.

[Desktop PC/Motherboard]Troubleshooting- Microphone cannot receive the sound

[Desktop PC/Motherboard]Troubleshooting- Microphone cannot receive the sound

If your microphone cannot receive the sound, please connecting microphone to other desktops in order to exclude

the possibility of malfunction.

If microphone is normal after confirmation, please try below methods :

1. Please ensure microphone is connected to desktop pink hole.

2. Please ensure whether you've correctly installed driver or update the latest driver.

3. Enter "Control Panel"->"Ease of Access"->"Speech Recognition", choose "Set up microphone"

After you enter microphone installation wizard, follow the instruction to test.

4. If some specific apps (e.g. Skype,RaidCall) cannot receive the sound, please adjust the microphone setting

from menu of software setting.Below we take Skype as example :

(1) Click "Tools" on toolbar->"Options" ->"Audio settings".

(2) If you connect and use more than one microphones(ex. Bluetooth headset), please choose the one you want to

use and test if it detects the sound.

(3) You can also choose "Make a free test call" to confirm whether microphone works normally.

If above solution cannot solve your problems, please contact ASUS Service centers.

[Desktop PC / Motherboard] Optical mouse doesn't respond and cursor malfunctions

[Desktop PC / Motherboard] Optical mouse doesn't respond and cursor malfunctions

Q1: Optical mouse doesn't work.

A1:

Step 1: Please try connecting the mouse to another USB Port.

Step 2: If the problem persists , please try another optical mouse.

Q2: Optical mouse cursor malfunctions

A2: Place the mouse on a mouse pad and try again.

[Motherboard] How do I update the existing installations of Aura, AI Suite III, and LiveDash?

How do I update the existing installations of Aura, AI Suite III, and LiveDash?

<Aura>

Download the latest version of Aura from the ASUS microsite:

https://www.asus.com/latest-software-update/

Close any open applications and save work files before proceeding! Then launch AsusSetup.exe to uninstall the

existing version of Aura.

If the Windows User Account Control prompts you to grant permission to AsusSetup, click “Yes” to continue.

The installer will ask you to confirm that you would like to remove Aura and its components. Click “OK” to

continue.

Click “Finish” when the uninstallation is complete.

After you exit the installer, you will be prompted to restart the computer. Click “OK” to restart your computer

immediately.

After the system reboots into the Windows, double-click on “AsusSetup.exe” once again to launch the Aura

installer.

If the Windows User Account Control prompts you to grant permission to AsusSetup, click “Yes” to continue.

When the installation begins, you will be asked to first select a destination folder for the installation. Click “Next”

to install Aura in the default destination folder.

Click “Finish” after the setup is complete.

After the installer exits, you will be prompted to restart your computer. Click “OK” to restart your computer

immediately, or select “No, I will restart my computer later.” If you wish to save work files before restarting.

After your computer reboots, you will be able to use Aura normally. Use the Aura icon to launch the application.

<LiveDash>

Close any open applications and save work files before proceeding! Then launch AsusSetup.exe to uninstall the

existing version of LiveDash.

If the Windows User Account Control prompts you to grant permission to AsusSetup, click “Yes” to continue.

The installer will ask you to confirm whether you would like to remove LiveDash and its components. Click “OK” to

continue.

Click “Finish” when the uninstallation is complete.

LiveDash does not require a system reboot after the uninstallation.

Double-click on “AsusSetup.exe” once again to launch the LiveDash installer.

If Windows User Account Control prompts you to grant permission to AsusSetup, click “Yes” to continue.

When the installation begins, you will be asked to first select a destination folder for the installation.

Click “Next” to install LiveDash in the default destination folder.

After the installation is complete, you will be prompted to restart your computer. Click “Finish” to restart your

computer immediately, or select “No, I will restart my computer later.”, if you wish to save work files before

restarting.

<AI Suite>

Close any open applications and save work files before proceeding! Then launch AsusSetup.exe to update AI

Suite to the latest version.

If Windows User Account Control prompts you to grant permission to AsusSetup, click “Yes” to continue.

Click “Install” to begin updating AI Suite to the latest version.

The installer will confirm when AI Suite has been updated to the latest version. Click “OK” to continue.

After the installation is complete, you will be prompted to restart your computer. Click “Yes” to restart your

computer immediately, or “No” if you wish to save work files before restarting.

[Motherboard] My keyboard/mouse isn't working

[Motherboard] My keyboard/mouse isn't working

1. Check if the keyboard/ mouse is plugged in properly

2. Try unplug and plug the keyboard/ mouse back in

3. Try plugging the keyboard/ mouse into another port

4. Test another keyboard and mouse and see if the issue goes away

1. If the issue goes away, please check the non working keyboard to see if there are any drivers/software that is

required for it to function properly.

2. If the issue does not go away, and all USB ports does not work, please contact ASUS Support for help

5. If the keyboard or mouse do not work on this motherboard, but works on another system, then it means the

keyboard/mouse is not compatible. Please refer to Keyboard and mouse in Device QVL.

[Motherboard] NO POWER troubleshooting

Motherboard] NO POWER troubleshooting

When you power on the motherboard and nothing happens and the power light is OFF:

Please ensure the power supply is plugged in properly to the 24pin/8pin power connectors. Refer to your

motherboard user manual for proper location of power connectors.

Make sure that the CPU, memory, power supply and motherboard are installed properly. If there is a

speaker, it is recommended to connect the speaker for testing.

When the speaker is properly installed, please power on and follow the sound emitted by the buzzer. (For

speaker's correct location, please refer to the motherboard manual).

If the power light is ON, but you can't see any video on the monitor, connect an internal speaker to

motherboard and you can troubleshoot with steps below:

Power Light is ON, "No beep" from speaker

Please check your CPU and memory are installed normally and no oxidation at connection part. If there is

any oxidation, please try to wipe the oxidation part with an eraser. If it still cannot be turned on properly, please

clean it with contact cleaner and re-install.

Power Light is ON, "One short beep" from speaker but nothing shows on monitor

One short beep from speaker means device boots normally. Please confirm whether monitor is working

and correctly connected to motherboard.

Power Light is ON, "One long and two short beeps" from speaker

Abnormal detection in Memory, please confirm whether memory modules are correctly installed on

motherboard or incorrect memory or incompatible memory (Check Memory QVL)

Please refer to Motherboard manual for related instruction about memory.

Power Light is ON, "One long and three short beeps" from speaker

Abnormal detection in graphic card. If graphic card needs extra power supply, please ensure power supply

can provide enough watt. Please unplug and replug the video card.

* If your issue still cannot be resolved, please contact our ASUS Support team for further assistance.

[Motherboard] How to make Intel 9260 WIFI module and Win10 RS5 compatible?

How to make Intel 9260 WIFI module and Win10 RS5 compatible?

Description

Users that purchased the motherboards listed below may encounter a boot failure when performing a clean

installation of Windows 10 RS5. This is related to an incompatibility issue with the Intel® Wireless-AC 9260 module

and is easily rectified by following the instructions outlined below.

(Note: Users upgrading from Windows 10 RS4 to RS5 will not encounter any issues if the Intel driver is already

installed.)

Impacted products

This update is dated 19/2/14 and will be updated later

PRIME X299-DELUXE II

ROG RAMPAGE VI EXTREME OMEGA

ROG ZENITH EXTREME ALPHA

ROG DOMINUS EXTREME

Solution

1. Before installing Windows 10 RS5, disable the Wi-Fi controller in the BIOS:

a. Start the system.

b. Press F2 or Delete to enter the BIOS.

c. Press F7 to enter Advanced Mode.

d. Click the Advanced tab and then click Onboard Devices Configuration.

e. Scroll down to Wi-Fi 802.11ac Controller and select Disabled.

f. Press F10, select Save and Exit and restart the system.

2. Install Windows 10 RS5.

3. After the installation completes, use the supplied support DVD to install the Intel Wireless-AC 9260 driver from

the following path:

[drive:]\Drivers\BT_WiFi\WIFI\ select AsusSetup.exe

4. Enable the Wi-Fi controller:

a. Restart the system.

b. Press F2 or Delete to enter the BIOS.

c. Click the Advanced tab and then click Onboard Devices Configuration.

d. Scroll down to Wi-Fi 802.11ac Controller and select Enabled.

e. Press F10 and select Save and Exit.

[Motherboard] Troubleshooting - GPU Tweak II can't work properly after updating Microsoft Win 10 security

vulnerability patch

GPU Tweak II doesn't work properly after updating Microsoft Win10 security vulnerability patch

After removing the GPU Tweak II software, please go to the ASUS Official Support Site to download latest version

of GPU Tweak II listed under your product model:

How to download software:

1. Enter the ASUS Official Website.https://www.asus.com/

2. Search for the model of the product, find the service and Support pages,

3. Click and select the corresponding Windows version in sequence and download the latest version of GPU Tweak

II.

4. Please refer to the following FAQ link for installation method:

https://www.asus.com/support/FAQ/1015949

[DesktopPC/Motherboard]Troubleshooting- Noise from Microphone

[DesktopPC/Motherboard]Troubleshooting- Noise from Microphone

If noise comes out from your microphone, please test by connecting it to other devices in order to exclude

the possibility of malfunction.

If microphone is normal after confirmation, please try below methods:

1. Please check whether there is any interference near microphone(e.g. mobile phone,speaker echo...)

2. Check if there is any dirt/dust stuck at microphone plug and connector hole on desktoip

3. Adjust the setting of microphone: Right click at right-bottom corner->choose"Recording devices"->Right

click "Properties" for "Microphone"->Click"DC Offset Cancellation" Erase "and"Noise Suppression" at

Tab"Enhancements"

Adjust "Microphone enhancement" to the moderate value on "Level" Tab.

4. If the driver comes attached with microphone, please ensure whether you've correctly installed or try to

download the latest driver and install.

If above solution cannot solve your problems, please contact ASUS Service centers.