determination guide (revised march 2007) -...

IBM Tivoli Configuration Manager for Automated Teller

Machines

Problem Determination Guide (Revised

March 30, 2007)

Version 2.1

SC32-1411-01

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Note

Before using this information and the product it supports, read the information in “Notices” on page 21.

This edition applies to version 2, release 1, modification level 0 of IBM Tivoli Configuration Manager for Automated

Teller Machines (program number 5724-E50) and to all subsequent releases and modifications until otherwise

indicated in new editions.

© Copyright International Business Machines Corporation 2000, 2007. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

About this guide . . . . . . . . . . . v

Who should read this guide . . . . . . . . . v

What this guide contains . . . . . . . . . . v

Publications . . . . . . . . . . . . . . v

IBM Tivoli Configuration Manager for Automated

Teller Machines . . . . . . . . . . . . v

Prerequisite publications . . . . . . . . . vi

Accessing terminology online . . . . . . . vii

Accessing publications online . . . . . . . vii

Ordering publications . . . . . . . . . . vii

Accessibility . . . . . . . . . . . . . . viii

Tivoli technical training . . . . . . . . . . viii

Support information . . . . . . . . . . . viii

Conventions used in this guide . . . . . . . viii

Typeface conventions . . . . . . . . . . viii

Operating system-dependent variables and paths ix

Command syntax . . . . . . . . . . . ix

Chapter 1. Introduction . . . . . . . . 1

What is new in IBM Tivoli Configuration Manager

for Automated Teller Machines, Version 2.1 Fix Pack

1 . . . . . . . . . . . . . . . . . . 1

Chapter 2. Troubleshooting Problems . . 3

Common troubleshooting techniques . . . . . . 3

Checking the Tivoli server . . . . . . . . . 3

Checking connectivity to the automated teller

machine . . . . . . . . . . . . . . . 3

Checking RIM . . . . . . . . . . . . . 4

Recovering deleted product information . . . . 4

Locating your software packages after uninstalling

the product . . . . . . . . . . . . . . 4

Troubleshooting installation problems . . . . . . 5

The cmatmsummary.log File . . . . . . . . 5

The cmatm_init.log File . . . . . . . . . . 5

Message: Unable to locate the Tivoli server . . . 5

Message: Unable to connect to the database . . . 6

Troubleshooting configuration problems . . . . . 6

Troubleshooting a failed activity plan . . . . . . 6

Troubleshooting inventory problems . . . . . . 7

Enabling the Inventory trace . . . . . . . . 7

On an automated teller machine . . . . . 7

From the Tivoli server . . . . . . . . . 7

Checking for a failed inventory scan . . . . . 8

Checking for Missing Data in the ATM_Queries

Queries . . . . . . . . . . . . . . . 8

Chapter 3. Messages . . . . . . . . . 11

Message Format . . . . . . . . . . . . . 11

Message Number . . . . . . . . . . . 11

Message Text . . . . . . . . . . . . . 12

Message Help . . . . . . . . . . . . 12

Explanation . . . . . . . . . . . . 12

Message Variables . . . . . . . . . . 12

System Action . . . . . . . . . . . 12

Operator Response . . . . . . . . . . 12

See . . . . . . . . . . . . . . . 12

Messages Issued by the Product . . . . . . . 13

Appendix A. Accessibility . . . . . . 15

Navigating the interface using the keyboard . . . 15

Magnifying what is displayed on the screen . . . 15

Appendix B. Support information . . . 17

Searching knowledge bases . . . . . . . . . 17

Searching the information center . . . . . . 17

Searching the Internet . . . . . . . . . . 17

Obtaining fixes . . . . . . . . . . . . . 17

Receiving weekly support updates . . . . . . 18

Contacting IBM Software Support . . . . . . . 18

Determining the business impact . . . . . . 19

Describing problems and gathering information 20

Submitting problems . . . . . . . . . . 20

Notices . . . . . . . . . . . . . . 21

Trademarks . . . . . . . . . . . . . . 22

Index . . . . . . . . . . . . . . . 23

© Copyright IBM Corp. 2000, 2007 iii

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iv IBM Tivoli Configuration Manager for Automated Teller Machines Problem Determination Guide

About this guide

This guide helps you to handle any problems you may encounter using IBM®

Tivoli® Configuration Manager for Automated Teller Machines, Version 2.1. It also

details all the error and warning messages issued by the product.

Who should read this guide

This guide is for system administrators who want to install and use IBM Tivoli

Configuration Manager for Automated Teller Machines Fix Pack 1 to manage

Windows automated teller machines that use the eXtensions for Financial Services

(XFS) interface specification Release 2.0, 3.0.2, or 3.0.3, referred to in this document

as Windows XFS automated teller machines.

You should have knowledge of:

v Windows XFS automated teller machines

v Tivoli Management Framework

v Software Distribution

v Inventory

v Database and Structured Query Language (SQL) concepts

What this guide contains

This guide contains the following sections:

v Chapter 1, “Introduction,” on page 1 describes the automated teller machine

management capabilities provided by IBM Tivoli Configuration Manager for

Automated Teller Machines.

v Chapter 2, “Troubleshooting Problems,” on page 3 assists you in isolating and

correcting error conditions.

v Chapter 3, “Messages,” on page 11 describes the warning and error messages

issued by the IBM Tivoli Configuration Manager for Automated Teller Machines

product. It also explains the format of the message number and the type of help

information available.

Publications

This section lists publications in the IBM Tivoli Configuration Manager for

Automated Teller Machines library and any other related documents. It also

describes how to access Tivoli publications online, how to order Tivoli

publications, and how to submit comments on Tivoli publications.

IBM Tivoli Configuration Manager for Automated Teller

Machines

The following documents are available in the IBM Tivoli Configuration Manager

for Automated Teller Machines library:

v IBM Tivoli Configuration Manager for Automated Teller Machine: User's Guide,

SC32-1255

Provides information about planning, installing, and using IBM Tivoli

Configuration Manager for Automated Teller Machines, Version 2.1.

© Copyright IBM Corp. 2000, 2007 v

v IBM Tivoli Configuration Manager for Automated Teller Machine: Problem

Determination Guide, SC32-1411

Provides information to handle any problems you may encounter while using

IBM Tivoli Configuration Manager for Automated Teller Machines, Version 2.1.

v IBM Tivoli Configuration Manager for Automated Teller Machines: Installation and

Configuration Guide for Fix Pack 1, GC23-7823

Provides information about planning, installing, and using IBM Tivoli

Configuration Manager for Automated Teller Machines, Version 2.1 Fix Pack 1.

v IBM Tivoli Configuration Manager for Automated Teller Machine: Release Notes,

SC32-1254

Provides late-breaking information about IBM Tivoli Configuration Manager for

Automated Teller Machines, Version 2.1.

Prerequisite publications

To use the information in this guide effectively, you must have some prerequisite

knowledge, which you can obtain from the following publications:

v IBM Tivoli Configuration Manager: Introducing IBM Tivoli Configuration Manager,

GC23-4703

Provides an overview of IBM Tivoli Configuration Manager and its components,

as well as a series of scenarios that introduce you to the tasks you can perform.

v IBM Tivoli Configuration Manager: Planning and Installation, GC32-4702

Explains how to plan or upgrade your deployment of IBM Tivoli Configuration

Manager in a Tivoli environment as well as how to install, upgrade, and

uninstall the components of IBM Tivoli Configuration Manager using the

available installation mechanisms.

v IBM Tivoli Configuration Manager: Messages and Codes, SC23-4708

Details all the error and warning messages and error codes issued by all of the

components of IBM Tivoli Configuration Manager, and their sub-components.

v IBM Tivoli Configuration Manager: User’s Guide for Software Distribution, SC23-4711

Provides information about the concepts and procedures necessary for you to

effectively use the Software Distribution component of IBM Tivoli Configuration

Manager, to distribute software over local area networks (LANs) and wide area

networks (WANs).

v IBM Tivoli Configuration Manager: Reference Manual for Software Distribution,

SC23-4712

Provides advanced information about how to use and customize the Software

Distribution component of IBM Tivoli Configuration Manager.

v IBM Tivoli Configuration Manager: User’s Guide for Inventory, SC23-4713

Provides information about the Inventory component of IBM Tivoli

Configuration Manager. It includes an introduction to the Inventory component

and information about, procedures for, and examples of the management tasks

that you can perform using Inventory.

v IBM Tivoli Configuration Manager: Database Schema Reference, SC23-4783

Provides information about the configuration repository of IBM Tivoli

Configuration Manager. It includes descriptions of the views, queries, and tables

used in the configuration repository, as well as an explanation of history

tracking.

v Tivoli Management Framework: Planning for Deployment Guide, GC32-0803

Explains how to plan for deploying your Tivoli environment.

v Tivoli Management Framework: User’s Guide, GC32-0805

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Describes the concepts and procedures for using Tivoli Management Framework

services.

v Tivoli Management Framework: Reference Manual, GC32-0806

Provides in-depth information about Tivoli Management Framework commands.

v Troubleshooting Tivoli Using the Latest Features, SG24-6614

This redbook is an update of the existing Tivoli Enterprise™ Internals and

Problem Determination, SG24-2034 redbook.

Accessing terminology online

The Tivoli Software Glossary includes definitions for many of the technical terms

related to Tivoli software. The Tivoli Software Glossary is available at the following

Tivoli software library Web site:

http://publib.boulder.ibm.com/tividd/glossary/tivoliglossarymst.htm

The IBM Terminology Web site consolidates the terminology from IBM product

libraries in one convenient location. You can access the Terminology Web site at the

following Web address:

http://www.ibm.com/ibm/terminology

Accessing publications online

The documentation CD contains the publications that are in the product library.

The format of the publications is PDF, HTML, or both. Refer to the readme file on

the CD for instructions on how to access the documentation.

The product CD contains the publications that are in the product library. The

format of the publications is PDF, HTML, or both. To access the publications using

a Web browser, open the infocenter.html file. The file is in the appropriate

publications directory on the product CD.

IBM posts publications for this and all other Tivoli products, as they become

available and whenever they are updated, to the Tivoli software information center

Web site. Access the Tivoli software information center by first going to the Tivoli

software library at the following Web address:

http://www.ibm.com/software/tivoli/library/

Click Tivoli product manuals. In the Tivoli Technical Product Documents

Alphabetical Listing window, click IBM Tivoli Configuration Manager for

Automated Teller Machines to access your product library at the Tivoli software

information center.

Note: If you print PDF documents on other than letter-sized paper, set the option

in the File → Print window that allows Adobe Reader to print letter-sized

pages on your local paper.

Ordering publications

You can order many Tivoli publications online at the following Web site:

http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

About this guide vii

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http://publib.boulder.ibm.com/tividd/glossary/tivoliglossarymst.htm

http://www.ibm.com/ibm/terminology

http://www.ibm.com/software/tivoli/library/

http://www.elink.ibmlink.ibm.com/public/applications/ publications/cgibin/pbi.cgi

http://www.elink.ibmlink.ibm.com/public/applications/ publications/cgibin/pbi.cgi

You can also order by telephone by calling one of these numbers:

v In the United States: 800-879-2755

v In Canada: 800-426-4968

In other countries, contact your software account representative to order Tivoli

publications.

Accessibility

Accessibility features help users with a physical disability, such as restricted

mobility or limited vision, to use software products successfully. With this product,

you can use assistive technologies to hear and navigate the interface. You can also

use the keyboard instead of the mouse to operate all features of the graphical user

interface.

For additional information, see the Appendix A, “Accessibility,” on page 15.

Tivoli technical training

For Tivoli technical training information, refer to the following IBM Tivoli

Education Web site:

http://www.ibm.com/software/tivoli/education

Support information

If you have a problem with your IBM software, you want to resolve it quickly. IBM

provides the following ways for you to obtain the support you need:

v Searching knowledge bases: You can search across a large collection of known

problems and workarounds, Technotes, and other information.

v Obtaining fixes: You can locate the latest fixes that are already available for your

product.

v Contacting IBM Software Support: If you still cannot solve your problem, and

you need to work with someone from IBM, you can use a variety of ways to

contact IBM Software Support.

For more information about these three ways of resolving problems, see

Appendix B, “Support information,” on page 17.

Conventions used in this guide

This guide uses several conventions for special terms and actions, operating

system-dependent commands and paths, and margin graphics.

Typeface conventions

This guide uses the following typeface conventions:

Bold

v Lowercase commands and mixed case commands that are otherwise

difficult to distinguish from surrounding text

v Interface controls (check boxes, push buttons, radio buttons, spin

buttons, fields, folders, icons, list boxes, items inside list boxes,

multicolumn lists, containers, menu choices, menu names, tabs, property

sheets), labels (such as Tip:, and Operating system considerations:)

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http://www.ibm.com/software/tivoli/education

v Column headings in a table

v Keywords and parameters in text

Italic

v Citations (titles of books, diskettes, and CDs)

v Words defined in text

v Emphasis of words (words as words)

v Letters as letters

v New terms in text (except in a definition list)

v Variables and values you must provide

Monospace

v Examples and code examples

v File names, programming keywords, and other elements that are difficult

to distinguish from surrounding text

v Message text and prompts addressed to the user

v Text that the user must type

v Values for arguments or command options

Operating system-dependent variables and paths

This guide uses the Windows convention for specifying environment variables and

for directory notation.

When using the UNIX® command line, replace %variable%with $variable for

environment variables and replace each backslash (\) with a forward slash (/) in

directory paths.

Note: If you are using the bash shell on a Windows system, you can use the UNIX

conventions.

Command syntax

These special characters are used to define command syntax:

[ ] Identifies optional arguments. Arguments not enclosed in brackets are

required.

... Indicates that you can repeat the previous argument or specify multiple

values for the previous argument.

| Indicates mutually exclusive information. You can use the argument to the

left or to the right of the separator. You cannot use both arguments in a

single use of the command.

{ } Limits a set of mutually exclusive arguments when one of the arguments is

required. If the arguments are optional, they are enclosed in [ ] (brackets).

About this guide ix

x IBM Tivoli Configuration Manager for Automated Teller Machines Problem Determination Guide

Chapter 1. Introduction

This guide contains information on the troubleshooting techniques you can use to

solve IBM Tivoli Configuration Manager for Automated Teller Machines problems.

It also contains message help information for error messages issued by IBM Tivoli

Configuration Manager for Automated Teller Machines that are referenced by a

unique message reference number.

IBM Tivoli Configuration Manager for Automated Teller Machines provides a

centralized system management tool on the Tivoli platform for Windows 2000, and

Windows XP automated teller machines that use the eXtensions for Financial

Services (XFS) interface specification Release 2.0, 3.0.2, or 3.0.3. These automated

teller machines, are referred to in this document as Windows XFS automated teller

machines.

In providing integration of Windows XFS automated teller machines with the

Tivoli Management Framework, IBM Tivoli Configuration Manager for Automated

Teller Machines enables:

v Collecting and querying of inventory information for automated teller machines.

v Distributing of software to your automated teller machines.

v Rebooting of automated teller machines.

Refer to the IBM Tivoli Configuration Manager for Automated Teller Machine: User's

Guide for a detailed explanation.

What is new in IBM Tivoli Configuration Manager for Automated Teller

Machines, Version 2.1 Fix Pack 1

This section lists the new features available in IBM Tivoli Configuration Manager

for Automated Teller Machines, Version 2.1 Fix Pack 1:

v Support of XFS 3.0.2 and 3.0.3.

v Support of Tivoli Management Framework, Version 4.1.1

v Support of the Inventory component of IBM Tivoli Configuration Manager,

Version 4.2.3

v Support of the Software Distribution component of IBM Tivoli Configuration

Manager, Version 4.2.3

v A new activity plan to scan and configure automated teller machines at a

scheduled date and time. If you install the Activity Planner services of IBM

Tivoli Configuration Manager, Version 4.2.3, you can use the

ATM_Configuration_Fix_Plan.v2.1.FP01.xml plan to configure and scan

automated teller machines at a specific date and time.

For additional information, see IBM Tivoli Configuration Manager for Automated Teller

Machines: Installation and Configuration Guide for Fix Pack 1.

© Copyright IBM Corp. 2000, 2007 1

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What is new

2 IBM Tivoli Configuration Manager for Automated Teller Machines Problem Determination Guide

Chapter 2. Troubleshooting Problems

This chapter addresses common problems that you could encounter while using

IBM Tivoli Configuration Manager for Automated Teller Machines to manage your

automated teller machines. It includes information about:

v Common troubleshooting techniques. See “Common troubleshooting techniques”

for a detailed explanation.

v Solving installation problems. See “Troubleshooting installation problems” on

page 5 for a detailed explanation.

v Solving configuration problems. See “Troubleshooting configuration problems”

on page 6 for a detailed explanation.

v Solving inventory problems. See “Troubleshooting inventory problems” on page

7 for a detailed explanation.

Note: Much of the troubleshooting must be done locally at the automated teller

machine.

Common troubleshooting techniques

This section describes general troubleshooting techniques for most IBM Tivoli

Configuration Manager for Automated Teller Machines problems. When you

encounter a problem, use these techniques first to try to solve the problem.

These techniques involve:

v Checking the Tivoli server. See “Checking the Tivoli server” for a detailed

explanation.

v Checking the connectivity. See “Checking connectivity to the automated teller

machine” for a detailed explanation.

v Checking the RIM. See “Checking RIM” on page 4.

v Checking a failed activity plan. See “Troubleshooting a failed activity plan” on

page 6.

v Recuperating deleted product information. See “Recovering deleted product

information” on page 4.

Checking the Tivoli server

To check the Tivoli server:

v Verify that IBM Tivoli Configuration Manager for Automated Teller Machines is

installed on the Tivoli server by running the wlsinst –ah command. If it is not

installed, install it as described in the IBM Tivoli Configuration Manager for

Automated Teller Machine: User's Guide.

v Ensure that the Tivoli Management Framework authorization roles are set

appropriately.

Checking connectivity to the automated teller machine

To check that connectivity to an endpoint has been correctly established verify one

of the following:

v The connectivity between the Tivoli server and the endpoint associated with the

problem, by entering one of the following commands:

– ping command.


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– wep command. Refer to the Tivoli Management Framework: Reference Manual for

detailed information about the command.v The connectivity between the Tivoli server and the gateway associated with the

problem, by entering one of the following commands:

– ping command.

– wgateway command. Refer to the Tivoli Management Framework: Reference

Manual for detailed information about the command.

Checking RIM

To verify that RIM is working properly:

v Check the connectivity to the database for Inventory using the wrimtest

command. For information about this command, refer to the Tivoli Management

Framework: Reference Manual.

v If necessary, enable RIM tracing with the wrimtrace command. The trace

information will be written to the rim_db_log file on the RIM host. For

information about this command, refer to the Tivoli Management Framework:

Reference Manual.

v For more information about using RIM, refer to Using Databases with Tivoli

Applications and RIM.

Recovering deleted product information

If you erroneously deleted any of the following product information from your

environment you can use the cmatm.init and cmatm_patchFP01 files to recuperate

it:

v ATM_Configuration.2.1 profile

v ATM_Configuration_Fix.v2.1.FP01 profile

v ATM_InventoryScan profile

v Some queries

The cmatm.init and cmatm_patchFP01 files are stored on the Tivoli server in the

$BINDIR/TME/sst/ntxfs directory. To recuperate the product information perform

the following steps on the Tivoli server:

1. Open a command prompt.

2. Open a UNIX shell script and run the following command:

sh cmatm_patchFP01

sh cmatm.init

Note: If you upgraded from Tivoli Self-Services Terminal Manager, use the

cmatm_upg.init file to recuperate the product information. It is stored on the

Tivoli server in the $BINDIR/TME/sst/ntxfs directory.

Locating your software packages after uninstalling the

product

If you created your own software packages in the CM_ATM_Configuration profile

manager when you uninstall the product the software packages are deleted and

moved into the lost-n-found collection of Tivoli Management Framework. Tivoli

Management Framework provides a lost-n-found collection on the server to store

database objects that are “orphaned” due to broken links or lost data. To recover

from this situation, perform the following actions:

v Use the wls /lost-n-found command to list the contents of this collection.

Common Troubleshooting Techniques


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v Check the notice groups to determine why the software package was moved. A

notice is generated whenever a software package is moved to the lost-n-found

collection.

v Use the wmvspobj command to move the software package from the

lost-n-found collection to a profile manager.

Refer to the IBM Tivoli Configuration Manager: User’s Guide for Software Distribution

for detailed information.

Troubleshooting installation problems

This section describes the log files written during the installation process and

procedures to solve common installation problems. Before using the procedures

described in this section verify that your problem is not related to the problems

described in “Common troubleshooting techniques” on page 3. This section

describes the following information:

v The cmatmsummary.log file.

v The cmatm_init.log file

v Procedures to solve installation problems.

The cmatmsummary.log File

All the messages generated by the installation program and the silent installation

are written into the cmatmsummary.log file located into the temporary directory of

the operating system. When the installation program completes, the Installation

Complete dialog is displayed showing a completion message. If an error occurs

then an error message is displayed. You can find a detailed explanation of the

errors in the cmatmsummary.log file.

The cmatm_init.log File

When you install the IBM Tivoli Configuration Manager for Automated Teller

Machines using the Tivoli desktop or the command line the messages generated by

the installation are written into the cmatm_init.log file located in the $DBDIR/tmp

directory.

Message: Unable to locate the Tivoli server

If you are installing the product using the installation program and you receive the

following message,

Unable to locate the Tivoli server

verify that:

v You are installing on a Tivoli server. If you are not running the installation from

a Tivoli server, perform the following steps:

1. Stop the installation process.

2. Restart the installation process from a Tivoli server.v The Object Dispatcher service is running, by using the following command:

odadmin odlist

If you receive the following message, then the object dispatcher is not running:

odadmin:FRWOG0014E destination dispatcher unavailable

perform the following steps:

1. Start the Object Dispatcher.

2. On the Unable to locate the Tivoli server dialog, click Back.

Checking RIM

Chapter 2. Troubleshooting Problems 5

3. On the License Agreement dialog, click Next.

Message: Unable to connect to the database

If you are performing the installation of IBM Tivoli Configuration Manager for

Automated Teller Machines version 2.1 using the installation program and you

receive the following message:

Unable to connect to the database

perform the following steps:

1. In the Unable to connect to the database dialog, click Back.

2. Verify that the path specified in the Database path text box corresponds to the

path where the client database is installed on your workstation.

3. Verify that the password specified in the Database user password text box is

correct.

4. Click OK.

Troubleshooting configuration problems

This section shows how to solve configuration problems related to the automated

teller machines. Before using the procedures described in this section verify that

your problem is not related to the problems described in “Common

troubleshooting techniques” on page 3. To solve configuration problems, perform

the following actions:

v Check that the automated teller machine has been configured properly by

analyzing the ATM_configuration.2.1.log file, located in the $BINDIR/../generic/TME/sst/ntxfs/logs directory. If you also installed Fix Pack 1, check the

ATM_Configuration_Fix.v2.1.FP01.log file, located in the $BINDIR/../generic/TME/sst/ntxfs/logs directory. These files contain all the problems found during

the configuration of the automated teller machine.

If you installed Fix Pack 1, ensure that both ATM_Configuration.2.1 and

ATM_Configuration_Fix.v2.1.FP01 software packages have been installed

correctly.

Note: If you changed the log file path in the ATM_Configuration.2.1 or

ATM_Configuration_Fix.v2.1.FP01 software packages, check the log file

you specified in the Software Package Properties window.

v Verify that the XFS manager and the service provider software are installed and

that the logical services for the automated teller machine peripheral devices are

configured.

v Ensure that the file system on the automated teller machine is not full.

v Ensure that you installed the IBM Tivoli Configuration Manager for Software

Distribution Gateway, Version 4.2 or later to work with Tivoli Configuration

Manager for Automated Teller Machines, Version 2.1 and IBM Tivoli

Configuration Manager for Software Distribution Gateway, Version 4.2.3 to work

with Tivoli Configuration Manager for Automated Teller Machines, Version 2.1,

Fix Pack 1.

Troubleshooting a failed activity plan

If you submitted the ATM_Configuration_Plan.2.1 plan and the final status shown

in the Activity Plan Monitor window is failed, verify that you have added

subscribers to the CM_ATM_Configuration profile manager as described in the

IBM Tivoli Configuration Manager for Automated Teller Machine: User's Guide.

Checking RIM


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If you submitted the ATM_Configuration_Fix_Plan.v2.1.FP01.xml plan, even if the

final status shown in the Activity Plan Monitor window is failed, the configuration

and scan of the automated teller machines might be successful. This is because the

first activity distributes the software package that configures automated teller

machines using XFS 2.0. If you have already installed IBM Tivoli Configuration

Manager for Automated Teller Machines, Version 2.1 on old targets, the first

activity fails because the software package was previously installed. The second

activity installs the software package of the Fix Pack 1 on the new targets

regardless of the XFS version.

Troubleshooting inventory problems

This section describes how to solve inventory problems related to the automated

teller machines. Before using the procedures described in this section verify that

your problem is not related to the problems described in “Common

troubleshooting techniques” on page 3 and enable the trace as described in

“Enabling the Inventory trace.” The most common inventory problems related to

the automated teller machines are:

v The inventory scan failed. See “Checking for a failed inventory scan” on page 8.

v There is no data in the ATM_Queries queries. See “Checking for Missing Data in

the ATM_Queries Queries” on page 8.

Enabling the Inventory trace

IBM Tivoli Configuration Manager for Automated Teller Machines, Version 2.1

provides a trace process to diagnose problems related to the inventory scanner

provided to collect automated teller machines devices information. You can set

four different levels of traces:

OFF No trace process is set.

MIN Only the error messages are reported. This is the default value.

MID Error and warning messages are reported.

MAX Error, warning, and informational messages are reported.

To set the different levels of trace, customize the sstntxfstrace.xml file by setting the

<FILE>MIN</FILE> row to one of the above values. You can customize the

sstxfstrace.xml file directly on the automated teller machine, or on the Tivoli server

and then apply the change to different automated teller machines installing the

first package named ATM_Configuration.2.1.

On an automated teller machine

To change the trace value on an automated teller machine, perform the following

steps:

1. Open the sstxfstrace.xml file located in the %SystemRoot%\tivoli_sst\sstntxfs

directory.

2. Set the <FILE>MIN</FILE> row to MID or MAX as follows:

<FILE>MID</FILE>

From the Tivoli server

To change the trace level on several automated teller machines simultaneously,

perform the following steps from the Tivoli server:

1. Open the sstxfstrace.xml file located in the $BINDIR/../generic/TME/sst/ntxfs/w32-ix86 directory.

2. Set the <FILE>MIN</FILE> row to MID or MAX as follows:

<FILE>MID</FILE>

Troubleshooting a Failed Activity Plan


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3. Distribute the ATM_Configuration.2.1 profile as described in the IBM Tivoli

Configuration Manager for Automated Teller Machine: User's Guide. After the

distribution completes successfully the trace process is active with the level you

set on all the automated teller machines to which you distributed the profile.

Checking for a failed inventory scan

If the inventory scan failed, perform the following actions:

v In the Tivoli desktop, verify the messages contained in the Inventory Notice. If

the Inventory Notice contains error messages, perform the actions described in

the System Action section of the error message.

v Verify that the ATM_configuration.2.1 and ATM_Configuration_Fix.v2.1.FP01

software packages have been correctly distributed to the automated teller

machines. Refer to the IBM Tivoli Configuration Manager for Automated Teller

Machine: User's Guide for a detailed explanation on how to perform this task.

v Verify that the IBM Tivoli Configuration Manager, Version 4.2.3 Inventory

Gateway component has been installed. Refer to the IBM Tivoli Configuration

Manager: Planning and Installation for a detailed explanation on how to perform

this task.

v Ensure that the IBM Tivoli Configuration Manager for Automated Teller

Machines configuration repository schema has been installed in the Inventory

database and updated to the fix pack 1 level. Refer to the IBM Tivoli

Configuration Manager for Automated Teller Machine: User's Guide for a detailed

explanation.

v At the automated teller machine:

– Ensure that the IBM Tivoli Configuration Manager for Automated Teller

Machines scanner program (sstntxfsscan.exe) and the and the cmxfs20.dll,

cmxfs303.dll, cmxfs302.dll libraries are located in the %LCFDIR%\inv\SCAN

directory.

Where %LCFDIR% is the endpoint installation path.

– Verify that you are logged on to the automated teller machine when the scan

is run.

– Verify that a MIF file is produced if you run the scanner program manually

from a command prompt.

For more information about troubleshooting inventory problems, refer to the

Troubleshooting Tivoli Using the Latest Features, Using Databases with Tivoli

Applications and RIM, and the IBM Tivoli Configuration Manager: User’s Guide for

Inventory.

Checking for Missing Data in the ATM_Queries Queries

If you cannot find some data in the ATM_Queries queries for a specific automated

teller machine, perform the following steps:

v Verify that the sstntxfs.mif file reports all the data related to the Inventory scan.

You can also check the sst_nt_xfs_scan.trace file to look for some processing

problems. Both these files are located in the%LCFDIR%\inv\SCAN directory.

v Ensure that any non-standard service class names for your automated teller

machine devices have been mapped to standard service class names using the

IBM Tivoli Configuration Manager for Automated Teller Machines alias file. For

more information, refer to IBM Tivoli Configuration Manager for Automated Teller

Machine: User's Guide.

v Ensure that the IBM Tivoli Configuration Manager for Automated Teller

Machines configuration repository schema has been installed in the Inventory

Troubleshooting Inventory Problems


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database and updated to the fix pack 1 level. Refer to the IBM Tivoli

Configuration Manager for Automated Teller Machine: User's Guide for a detailed

explanation.



|||

Chapter 3. Messages

This chapter contains message help information for all messages issued by IBM

Tivoli Configuration Manager for Automated Teller Machines.

The messages are listed in alphanumeric order. This chapter describes the format

of the message, the meaning of the message, and the action required to solve the

problem described in the message. Some messages refer only to the IBM Tivoli

Configuration Manager for Automated Teller Machines version 2.1 installation

methods and not to the fix pack.

Message Format

This section explains the format of the message that is displayed on your screen or

written in a log file. Each message consists of a message number and message text.

Message Number

IBM Tivoli Configuration Manager for Automated Teller Machines messages have

the following format:

CMAnnnnC

where the parts of the message are as follows:

CMA The product prefix.

nnnn A unique numeric identifier.

C The severity code indicator:

I Informational. Informational messages provide users information

or feedback about normal events that have occurred or are

occurring, or request information from users in cases where the

outcome will not be negative, regardless of the response.

Examples:

v Installation succeeded.

v A fresh installation is performed.

Note: Informational messages issued by IBM Tivoli Configuration

Manager for Automated Teller Machines are not

documented in this manual, as they are complete in

themselves and require no further information or

explanation.

W Warning: Warning messages indicate that potentially undesirable

conditions have occurred or could occur, but the program can

continue. Warning messages often ask users to make decisions

before processing continues.

E Error: Error messages indicate problems that require intervention

or correction before the program can continue.

Examples:

v Missing product prerequisites.

v Insufficient disk space.


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Message Text

Every attempt has been made to represent the message text exactly as it appears to

the user in the displayed or written message. Any differences that occur are

occasioned by the different layout of the book (in two columns) with respect to the

message display panel or log.

Message Help

The message help provided in this book is divided into sections. Some of these

sections are always present, while some may be present in some contexts, but not

in others.

Explanation

This expands the message text, where necessary to explain fully the circumstances

in which the message is issued. This section is always present, even if sometimes it

just refers you back to the message text, to which there is nothing to add.

Message Variables

This contains a list of the variables used in the message text, with their meanings.

It is only present if there are variables to document.

System Action

This tells you what the system has done after finding the situation described in the

message. It is always present. For example, for most validation errors, the system

does not process the requested operation, but for an operation that uses an input

file, it may have successfully processed some operations but not others – this

section will tell you.

Operator Response

This tells you what action needs to be performed to resolve the problem.

See

This provides a reference to other documentation that may provide background

material or describe a process in detail. It is not always present.

Message Format


Messages Issued by the Product

CMA0001E Insufficient privileges to perform the

installation

Explanation: You do not have sufficient privileges to

perform the installation.

System action: The operation failed.

Operator response: The installation can only be

performed by a user with administrator privileges. Log

on as an administrator user.

CMA0002E Unsupported platform

Explanation: You are performing the installation on a

platform that is not supported.


Operator response: Perform the installation on a

supported platform. Refer to the IBM Tivoli

Configuration Manager for Automated Teller Machine:

Release Notes for detailed information on the supported

platform.

CMA0003E Unable to locate the Tivoli server

Explanation: The Object Dispatcher service is not

running or you are not performing the installation on a

Tivoli server.


Operator response: Restart the Object Dispatcher or

ensure you are performing the installation on a Tivoli

server.

See: “Message: Unable to locate the Tivoli server” on

page 5 for the steps to perform to solve the error.

CMA0004E Missing product prerequisites

Explanation: The prerequisite products have not been

installed.


Operator response: The following products must be

installed before installing Fix Pack 1:

v Tivoli Management Framework, Version 4.1.1

v IBM Tivoli Configuration Manager Inventory Server,

Version 4.2.3 component

v IBM Tivoli Configuration Manager Software

Distribution Server, Version 4.2.3 component

Install any missing products and then proceed with the

installation.

CMA0005E Insufficient disk space

Explanation: There is not enough available disk space

in the specified installation directory to complete the

installation.


Operator response: The product installation requires 5

megabytes. Free up disk space in the installation

directory.

CMA0009E Unable to connect to the database

Explanation: Unable to connect to the specified

database using the specified user and password.


Operator response: Verify that the information

specified is correct.

See: “Message: Unable to connect to the database” on

page 6 for the steps you need to perform to solve the

error.

CMA00010E Unable to find the default Inventory

RIM

Explanation: The invdh_1 Inventory RIM was not

found. You cannot run the schema script.


Operator response: To continue with the installation

choose the No configuration option. After the

installation completes configure the Inventory

Configuration repository.

See: The IBM Tivoli Configuration Manager for Automated

Teller Machine: User's Guide for a detailed explanation

on how to configure the Inventory Configuration

Repository.

CMA00011E Installation Cancelled

Explanation: You have requested to cancel the

installation before its completion.


Operator response: Analyze the cmatmsummary.log

file located in the temporary directory of the operating

system to verify where the installation stopped.

CMA00012E Installation Failed

Explanation: Installation failed.


Operator response: Analyze the cmatmsummary.log

file located in the temporary directory of the operating

system.


Chapter 3. Messages 13

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|

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|

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||

Appendix A. Accessibility

Accessibility features help users with physical disabilities, such as restricted

mobility or limited vision, to use software products successfully. The major

accessibility features in this product enable users to do the following:

v Use assistive technologies, such as screen-reader software and digital speech

synthesizer, to hear what is displayed on the screen. Consult the product

documentation of the assistive technology for details on using those technologies

with this product.

v Operate specific or equivalent features using only the keyboard.

v Magnify what is displayed on the screen.

In addition, the product documentation was modified to include features to aid

accessibility:

v All documentation is available in both HTML and convertible PDF formats to

give the maximum opportunity for users to apply screen-reader software.

v All images in the documentation are provided with alternative text so that users

with vision impairments can understand the contents of the images.

Navigating the interface using the keyboard

Standard shortcut and accelerator keys are used by the product and are

documented by the operating system. Refer to the documentation provided by

your operating system for more information.

You can use key combinations to perform operations that can also be done through

mouse actions. Many menu actions can be initiated from the keyboard. In those

cases, the keyboard equivalent appears to the right of the menu item or the

shortcut letter is underlined.

Magnifying what is displayed on the screen

You can enlarge information on the product windows using facilities provided by

the operating systems on which the product is run. For example, in a Microsoft®

Windows environment, you can lower the resolution of the screen to enlarge the

font sizes of the text on the screen. Refer to the documentation provided by your

operating system for more information.


Appendix B. Support information

If you have a problem with your IBM software, you want to resolve it quickly. This

section describes the following options for obtaining support for IBM software

products:

v “Searching knowledge bases”

v “Obtaining fixes”

v “Receiving weekly support updates” on page 18

v “Contacting IBM Software Support” on page 18

Searching knowledge bases

You can search the available knowledge bases to determine whether your problem

was already encountered and is already documented.

Searching the information center

IBM provides extensive documentation that can be installed on your local

computer or on an intranet server. You can use the search function of this

information center to query conceptual information, instructions for completing

tasks, and reference information.

Searching the Internet

If you cannot find an answer to your question in the information center, search the

Internet for the latest, most complete information that might help you resolve your

problem.

To search multiple Internet resources for your product, use the Web search topic in

your information center. In the navigation frame, click Troubleshooting and

support � Searching knowledge bases and select Web search. From this topic, you

can search a variety of resources, including the following:

v IBM technotes

v IBM downloads

v IBM Redbooks

v IBM developerWorks

v Forums and newsgroups

v Google

Obtaining fixes

A product fix might be available to resolve your problem. To determine what fixes

are available for your IBM software product, follow these steps:

1. Go to the IBM Software Support Web site at http://www.ibm.com/software/support.

2. Click Downloads and drivers in the Support topics section.

3. Select the Software category.

4. Select a product in the Sub-category list.

5. In the Find downloads and drivers by product section, select one software

category from the Category list.


http://www.ibm.com/software/support


6. Select one product from the Sub-category list.

7. Type more search terms in the Search within results if you want to refine your

search.

8. Click Search.

9. From the list of downloads returned by your search, click the name of a fix to

read the description of the fix and to optionally download the fix.

For more information about the types of fixes that are available, see the IBM

Software Support Handbook at http://techsupport.services.ibm.com/guides/handbook.html.

Receiving weekly support updates

To receive weekly e-mail notifications about fixes and other software support news,

follow these steps:

1. Go to the IBM Software Support Web site at http://www.ibm.com/software/support.

2. Click My support in the upper right corner of the page.

3. If you have already registered for My support, sign in and skip to the next

step. If you have not registered, click register now. Complete the registration

form using your e-mail address as your IBM ID and click Submit.

4. Click Edit profile.

5. In the Products list, select Software. A second list is displayed.

6. In the second list, select a product segment, for example, Application servers.

A third list is displayed.

7. In the third list, select a product sub-segment, for example, Distributed

Application & Web Servers. A list of applicable products is displayed.

8. Select the products for which you want to receive updates, for example, IBM

HTTP Server and WebSphere Application Server.

9. Click Add products.

10. After selecting all products that are of interest to you, click Subscribe to email

on the Edit profile tab.

11. Select Please send these documents by weekly email.

12. Update your e-mail address as needed.

13. In the Documents list, select Software.

14. Select the types of documents that you want to receive information about.

15. Click Update.

If you experience problems with the My support feature, you can obtain help in

one of the following ways:

Online

Send an e-mail message to [email protected], describing your problem.

By phone

Call 1-800-IBM-4You (1-800-426-4968).

Contacting IBM Software Support

IBM Software Support provides assistance with product defects.


http://techsupport.services.ibm.com/guides/handbook.html

http://techsupport.services.ibm.com/guides/handbook.html



Before contacting IBM Software Support, your company must have an active IBM

software maintenance contract, and you must be authorized to submit problems to

IBM. The type of software maintenance contract that you need depends on the

type of product you have:

v For IBM distributed software products (including, but not limited to, Tivoli,

Lotus, and Rational products, as well as DB2 and WebSphere products that run

on Windows, or UNIX operating systems), enroll in Passport Advantage in one

of the following ways:

Online

Go to the Passport Advantage Web site at http://www.lotus.com/services/passport.nsf/ WebDocs/Passport_Advantage_Home and click

How to Enroll.

By phone

For the phone number to call in your country, go to the IBM Software

Support Web site at http://techsupport.services.ibm.com/guides/contacts.html and click the name of your geographic region.

v For customers with Subscription and Support (S & S) contracts, go to the

Software Service Request Web site at https://techsupport.services.ibm.com/ssr/login.

v For customers with IBMLink, CATIA, Linux, S/390, iSeries, pSeries, zSeries, and

other support agreements, go to the IBM Support Line Web site at

http://www.ibm.com/services/us/index.wss/so/its/a1000030/dt006.

v For IBM eServer software products (including, but not limited to, DB2 and

WebSphere products that run in zSeries, pSeries, and iSeries environments), you

can purchase a software maintenance agreement by working directly with an

IBM sales representative or an IBM Business Partner. For more information

about support for eServer software products, go to the IBM Technical Support

Advantage Web site at http://www.ibm.com/servers/eserver/techsupport.html.

If you are not sure what type of software maintenance contract you need, call

1-800-IBMSERV (1-800-426-7378) in the United States. From other countries, go to

the contacts page of the IBM Software Support Handbook on the Web at

http://techsupport.services.ibm.com/guides/contacts.html and click the name of

your geographic region for phone numbers of people who provide support for

your location.

To contact IBM Software support, follow these steps:

1. “Determining the business impact”

2. “Describing problems and gathering information” on page 20

3. “Submitting problems” on page 20

Determining the business impact

When you report a problem to IBM, you are asked to supply a severity level.

Therefore, you need to understand and assess the business impact of the problem

that you are reporting. Use the following criteria:

Severity 1

The problem has a critical business impact. You are unable to use the

program, resulting in a critical impact on operations. This condition

requires an immediate solution.

Severity 2

The problem has a significant business impact. The program is usable, but

it is severely limited.

Appendix B. Support information 19

http://www.lotus.com/services/passport.nsf/ WebDocs/Passport_Advantage_Home

http://www.lotus.com/services/passport.nsf/ WebDocs/Passport_Advantage_Home

http://techsupport.services.ibm.com/guides/contacts.html


https://techsupport.services.ibm.com/ssr/login

https://techsupport.services.ibm.com/ssr/login

http://www.ibm.com/services/us/index.wss/so/its/a1000030/dt006

http://www.ibm.com/servers/eserver/techsupport.html


Severity 3

The problem has some business impact. The program is usable, but less

significant features (not critical to operations) are unavailable.

Severity 4

The problem has minimal business impact. The problem causes little impact

on operations, or a reasonable circumvention to the problem was

implemented.

Describing problems and gathering information

When describing a problem to IBM, be as specific as possible. Include all relevant

background information so that IBM Software Support specialists can help you

solve the problem efficiently. To save time, know the answers to these questions:

v What software versions were you running when the problem occurred?

v Do you have logs, traces, and messages that are related to the problem

symptoms? IBM Software Support is likely to ask for this information.

v Can you re-create the problem? If so, what steps were performed to re-create the

problem?

v Did you make any changes to the system? For example, did you make changes

to the hardware, operating system, networking software, and so on.

v Are you currently using a workaround for the problem? If so, be prepared to

explain the workaround when you report the problem.

Submitting problems

You can submit your problem to IBM Software Support in one of two ways:

Online

Click Submit and track problems on the IBM Software Support site

athttp://www.ibm.com/software/support/probsub.html. Type your

information into the appropriate problem submission form.

By phone

For the phone number to call in your country, go to the contacts page of

the IBM Software Support Handbook at http://techsupport.services.ibm.com/guides/contacts.html and click the name of your geographic region.

If the problem you submit is for a software defect or for missing or inaccurate

documentation, IBM Software Support creates an Authorized Program Analysis

Report (APAR). The APAR describes the problem in detail. Whenever possible,

IBM Software Support provides a workaround that you can implement until the

APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the

Software Support Web site daily, so that other users who experience the same

problem can benefit from the same resolution.


http://www.ibm.com/software/support/probsub.html



Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in

other countries. Consult your local IBM representative for information on the

products and services currently available in your area. Any reference to an IBM

product, program, or service is not intended to state or imply that only that IBM

product, program, or service may be used. Any functionally equivalent product,

program, or service that does not infringe any IBM intellectual property right may

be used instead. However, it is the user’s responsibility to evaluate and verify the

operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter

described in this document. The furnishing of this document does not give you

any license to these patents.You can send license inquiries, in writing, to:

IBM Director of Licensing

IBM Corporation

North Castle Drive

Armonk, NY 10504-1785 U.S.A.

For license inquiries regarding double-byte (DBCS) information, contact the IBM

Intellectual Property Department in your country or send inquiries, in writing, to:

IBM World Trade Asia Corporation

Licensing

2-31 Roppongi 3-chome, Minato-ku

Tokyo 106, Japan

The following paragraph does not apply to the United Kingdom or any other

country where such provisions are inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS

PUBLICATION ″AS IS″ WITHOUT WARRANTY OF ANY KIND, EITHER

EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE.

Some states do not allow disclaimer of express or implied warranties in certain

transactions, therefore, this statement might not apply to you.

This information could include technical inaccuracies or typographical errors.

Changes are periodically made to the information herein; these changes will be

incorporated in new editions of the publication. IBM may make improvements

and/or changes in the product(s) and/or the program(s) described in this

publication at any time without notice.

Any references in this information to non-IBM Web sites are provided for

convenience only and do not in any manner serve as an endorsement of those Web

sites. The materials at those Web sites are not part of the materials for this IBM

product and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it

believes appropriate without incurring any obligation to you.


Licensees of this program who wish to have information about it for the purpose

of enabling: (i) the exchange of information between independently created

programs and other programs (including this one) and (ii) the mutual use of the

information which has been exchanged, should contact:

IBM Corporation

2Z4A/101

11400 Burnet Road

Austin, TX 78758 U.S.A.

Such information may be available, subject to appropriate terms and conditions,

including in some cases payment of a fee.

The licensed program described in this document and all licensed material

available for it are provided by IBM under terms of the IBM Customer Agreement,

IBM International Program License Agreement or any equivalent agreement

between us.

This information contains examples of data and reports used in daily business

operations. To illustrate them as completely as possible, the examples include the

names of individuals, companies, brands, and products. All of these names are

fictitious and any similarity to the names and addresses used by an actual business

enterprise is entirely coincidental.

If you are viewing this information in softcopy form, the photographs and color

illustrations might not appear.

Trademarks

IBM, the IBM logo, Tivoli, and Tivoli Enterprise, are trademarks or registered

trademarks of International Business Machines Corporation in the United States,

other countries, or both.

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in

the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other

countries.

Java and all Java-based trademarks and logos are trademarks or registered

trademarks of Sun Microsystems, Inc. in the United States and other countries.

Other company, product, and service names may be trademarks or service marks

of others.


Index

Aaccessibility viii

Activity Plan supportdescription 1

activity planstroubleshooting 6, 7

ATM_configuration.2.1.log file 6

authorization roleschecking 3

automated teller machineenabling trace 7

troubleshootinggeneral 6

Bbooks

see publications v, vii

Ccmatm_patchFP01.init file 4

cmatm_upg.init file 4

cmatm.init file 4

commandsping 3, 4

syntax conventions ix

wep 4

wgateway 4

wls 4

wlsinst 3

wmvspobj 5

wrimtest 4

wrimtrace 4

connectivity troubleshooting 3

conventionscommand syntax ix

correctingproblems 3

customer supportSee Software Support

Ddescription

Activity Plan support 1

developerWorks, searching for problem resolution in IBM 17

directory names, notation ix

Eeducation

see Tivoli technical training viii

enablingtrace levels 7

enabling tracefrom server 7

on automated teller machine 7

troubleshooting 7

endpointstroubleshooting 6

environment variables, notation ix

eXtensions for Financial Services interface specificationSee XFS specification

Ffiles

ATM_configuration.2.1.log 6

automated teller machine configuration log 6

cmatm_init.log 5

cmatm_patchFP01.init 4

cmatm_upg.init 4

cmatm.init 4

cmatmsummary.log 5

inventory scanner programlocation 8

MIFverifying 8

rim_db_log 4

sst_nt_xfs_scan.trace 8

sstntxfs.mif 8

verifying 8

sstntxfsscan.exelocation 8

sstxfstrace.xml 7

findingproblems 3

fixes, obtaining 17

IIBM developerWorks, searching for problem resolution in 17

IBM Redbooks, searching for problem resolution in 17

IBM technotes, searching for problem resolution in 17

information centers, searching for problem resolution 17

installationtroubleshooting 5

installation problemscmatm_init.log file 5

cmatmsummary.log file 5

Internetsearching for problem resolution 17

inventorytroubleshooting 7

inventory scanfailed 8

inventory scanner programlocation 8

Kknowledge bases, searching for problem resolution 17

Llocating

software packages 4


loggingautomated teller machine configuration 6

Mmanuals

see publications v, vii

message 12

explanation 12

format 11

help 12

number 11

operator response 12

system action 12

text 12

variables 12

MIF fileverifying 8

missing datatroubleshooting 8

Nnotation

environment variables ix

path names ix

typeface ix

Oonline publications

accessing vii

ordering publications vii

overviewIBM Tivoli Configuration Manager for Automated Teller

Machines 1

Ppath names, notation ix

ping command 3, 4

problem determinationdescribing problems 20

determining business impact 19

submitting problems 20

problems 3

troubleshooting 3

publications v

accessing online vii

ordering vii

Qqueries

troubleshooting 8

Rrecovering

ATM_Configuration.2.1 profile 4

ATM_InventoryScan profile 4

queries 4

Redbooks, searching for problem resolution in IBM 17

resolvingproblems 3

rim_db_log file 4

RIM, troubleshooting 4

roles, authorizationchecking 3

Ssecurity, authorization roles for 3

serverenabling trace 7

server troubleshooting 3

software packageslocating 4

Software Supportcontacting 18

describing problems 20

determining business impact 19

receiving weekly updates 18

submitting problems 20

sst_nt_xfs_scan.trace file 8

sstntxfs.mif file 8

verifying 8

sstntxfsscan.exe filelocation 8

sstxfstrace.xml file 7

Ttechnotes, searching for problem resolution in IBM 17

Tivoli servertroubleshooting 3

Tivoli software information center vii

Tivoli technical training viii

traceenabling 7

enabling from server 7

enabling on automated teller machine 7

trace levelsenabling 7

training, Tivoli technical viii

troubleshooting 3

cmatm_init.log file 5

cmatmsummary.log file 5

common techniques 3

connectivity 3

enabling trace 7

enabling trace from server 7

enabling trace levels 7

enabling trace on automated teller machines 7

endpoints 6

failed activity plans 6, 7

failed inventory scan 8

installation problems 5

inventory problems 7

queries 8

RIM 4

Tivoli server 3

Vvariables, notation for ix


Wwep command 4

wgateway command 4

Windows XFS automated teller machinesSee also automated teller machines

definition v

description 1

wls command 4

wlsinst command 3

wmvspobj command 5

wrimtest command 4

wrimtrace command 4

Index 25

��

Printed in USA

SC32-1411-01