detroit™ brand press launchtorque capability pinion ring gear differential differential –...
TRANSCRIPT
![Page 1: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/1.jpg)
Detroit™ Brand Press Launch
![Page 2: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/2.jpg)
Daimler Trucks
Global Integrated Drivetrain
Vertical integration is quickly evolving into optimized powertrain solutions through fully
integrated drivetrains leveraged globally.
Company NAFTA Europe Japan/Asia
Daimler Trucks E.A. E.A.T. E.A.T.
Volvo Trucks E.T. E.T. E.A.T.
PACCAR E E.A. Not available in
this region
International E Not available in
this region
Not available in
this region
Volkswagen Trucks
(Scania/MAN)
Not available in
this region
E.A.T. They are just
setting up their
businesses in Asia
E – Engine; A – Axle; T - Transmission
![Page 3: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/3.jpg)
Daimler Trucks
Vertical Integration
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
'98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10
International Truck Engine Penetration
Recent success of proprietary engines
among truck OEMs indicates a trend in the
industry.
Detroit Cummins Caterpillar Navistar Volvo
Detroit (including MBE) penetration in class 8 DTNA
vehicles more than doubled from 2000 to 2010.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
'98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10
DTNA Truck Engine Penetration
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
'98 '99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10
Volvo Truck Engine Penetration
![Page 4: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/4.jpg)
Daimler Trucks
Detroit Optimized Powertrain
Having all mechanical and electronic powertrain development ‘in-house’ is a
significant competitive advantage
What is an ‘Optimized Powertrain’?
• Matching the final drive ratio to the efficiency characteristics of the engine
• Lower cruise rpm equals better efficiency . . . but compromises performance leading to increases in the frequency of shifts
• Driveline mechanical efficiency must be maximized to realize engine efficiency benefits of reduced rpm operation
What is needed to create an Optimized Powertrain?
• To overcome performance issues and shift frequency – AMT
• To maximize mechanical efficiency - Direct Drive Transmission + friction optimized axles
Why do we need vertical integration?
• Maximizing fuel efficiency while meeting today's performance and reliability expectations requires integration of engine combustion hardware and calibration, transmission ratio and shift strategy, correct axle ratio and smart electronic controls
![Page 5: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/5.jpg)
Daimler Trucks
Optimized Powertrain: AMT as a Missing Link
Fuel Economy
Automated Manual Transmissions (AMT) The “brain” behind a proprietary
and optimized powertrain with the ultimate goal to improve fuel economy.
• More gears and shorter shift steps to keep engine in sweet spot
• Direct drive without maneuverability or startability compromises
• Improve Engine Downspeed: Unique engine ratings and axle ratios
• Best gear shift management
• Advanced features such as Eco-Roll
• Reduction in aftertreatment regen cycles
• Powertrain damage protection
A highly integrated powertrain and a control strategy optimized to
manage fuel economy couldn’t be realized with a manual
transmission.
Current Research and Development – More than an Idea
• Detroit Team dedicated to Powertrain Optimization
• Computer Simulations and Analysis
• Reliability and Durability testing of optimized component configurations
![Page 6: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/6.jpg)
Daimler Trucks
![Page 7: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/7.jpg)
Daimler Trucks
What is Detroit?
![Page 8: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/8.jpg)
Daimler Trucks
Demand It All. Demand Detroit.
![Page 9: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/9.jpg)
Daimler Trucks
![Page 10: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/10.jpg)
Daimler Trucks
Detroit Axles are available in every segment
On-highway
Vocational
Front Axles Rear Axles
12 – 14,700 lbs
Weight rating
34 – 46,000 lbs
Weight rating
All offered by DTNA
Brake Compatibility
Up to 1,850 lb.-ft.
Max. Engine Torque
Up to 55°
Wheel-cut
2.53 – 4.78
Ratios*
6 – 20,000 lbs
Weight rating
13 – 40,000 lbs
Weight rating
All offered by DTNA
Brake Compatibility
Up to 1,850 lb.-ft.
Max. Engine Torque
Up to 55°
Wheel-cut
2.85 – 6.14
Ratios*
All offered by DTNA
Brake Compatibility
All offered by DTNA
Brake Compatibility
*available ratio dependent on rear axle model. For detailed
availability information check the latest SpecPro or talk to
your Freightliner / Western Star representative
![Page 11: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/11.jpg)
Daimler Trucks
Which Customers Should Spec Which Axles?
Front: mid rated 12k to 14.7k
Rear: low rated tandem 34k – 40k
Fast ratios (<3.42)
Depending on load weight, a Cascadia will
favor fuel economy with low ratios and
weight. The front must be mid rated to
support a large engine.
Front: high rated 16k to 20k
Rear: high rated 44k to 46k tandem
Tall ratios (4.78+)
With front mounted equipment and a bed
full of salt, a snowplow would require high
ratings. To transmit high torque for low
speed driving, tall ratios are favored.
Pusher or tag axles may also be needed.
Front: low rated 6k to 10k
Rear: low rated single 13k – 20k
Medium ratios (3.58)
With lower weight, lighter axles are favored
to increase payload. The single rear
provides maneuverability and ratios
depending on urban or highway delivery
routes.
Front: high rated 16k to 20k
Rear: high rated single 17.5k – 40k
Tall ratios (4.11)
Mounted equipment requires high weight
ratings front and rear; with tall ratios for
low speed, high torque driving.
Front: mid rated 12k to 14.7k
Rear: mid / high rated 40k to 46k tandem
Medium ratios (3.58)
Similar to long haul but with heavier loads,
bulk haulers may require higher rated rear
axles with higher ratios
Front: high rated 16k to 20k
Rear: high rated tandem 44k to 46k
Tall ratios (4.78+)
Construction vehicles need the strongest
axles to carry the load. Tall ratios are also
required for low speed, high torque
driving. Pusher or tag axles may also be
needed.
![Page 12: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/12.jpg)
Detroit Axles Engine and Components Marketing
![Page 13: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/13.jpg)
Daimler Trucks
Detroit Front Axles
Department 13
![Page 14: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/14.jpg)
Daimler Trucks
ROLL vs. RUB
Bushing Needle Bearing
Needle Bearings Advantages: Tighter tolerances produce less tire wear, less maintenance and
greater reliability
![Page 15: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/15.jpg)
Daimler Trucks
Turning Radius Advantages: Maximum maneuverability, wheel cut, and turning radius
![Page 16: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/16.jpg)
Daimler Trucks
Friction and Thrust Bearings Advantages: Optimized resistance and balance of road input to the steering wheel,
steering feel, steering „returnability‟ and tracking.
Friction bearing (LH)/Thrust bearing (RH)
![Page 17: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/17.jpg)
Daimler Trucks
Detroit Single Rear Axles
![Page 18: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/18.jpg)
Daimler Trucks
How it works:
Our ring and pinion gears do not need to be “paired”, the
machining process is so precise that you can match any
pinion with any ring gear and they will mesh perfectly.
Precision Cut Gears Advantages: Consistent gear mesh for quieter operation
The ring gear and pinion tooth profiles are precision
ground using a dry power cutting process followed by a
grinding process. This precision machining ensures a
consistent gear mesh resulting in more efficient power
transmission.
![Page 19: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/19.jpg)
Daimler Trucks
Differentials Advantages: Robust, yet simplified design contribute to longer life and increased
torque capability
Pinion
Ring gear
Differential
Differential – internal components
• Larger differential due to elimination of head bearing
• One piece differential case – stiffer and more precise construction
• Ring gear creates the 2nd half of the differential case
• Less deflection, more precise mesh of the gears
![Page 20: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/20.jpg)
Daimler Trucks
Detroit Tandem Rear Axles
![Page 21: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/21.jpg)
Daimler Trucks
• Hypoid – pinion centerline is below the ring gear centerline
• Topoid® (Amboid) – pinion centerline is above the ring gear centerline
Hypoid Topoid / Amboid
Hypoid and Topoid (Amboid) Gearing Advantages: The near 0° driveline angle between each axle reduces
vibrations, increasing durability and driver comfort
![Page 22: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/22.jpg)
Daimler Trucks
Inter-Axle Differential Advantages: Helical gears spin more freely and easily helping to avoid heat
build-up and damage from spin-out.
Use needle roller bearings and a thrust bearing.
![Page 23: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/23.jpg)
Daimler Trucks
• For 40,000 lbs tandem axles,
we offer an intermediate track
option.
• Allowing the customer to switch
between super singles and
standard doubles.
Wide Based Single Applications
![Page 24: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/24.jpg)
Daimler Trucks
Tandem Axle – Parts Break-Down (1st Axle)
IAD / with Oil Deflector
Oil deflector
lubricates IAD
even at low
speeds
Differential Assembly
Ring gear integrated in
differential housing for
compact, durable differential
Pinion Assembly
No pinion head bearing allows
more space for larger differential
Pinion has larger diameter
Reinforced carrier housing with
multiple ribs for increased
strength and durability
Precision machined
gears improve power
flow and reduce
noise
Larger differential
gears for added
robustness and
durability
![Page 25: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/25.jpg)
Daimler Trucks
Tandem Axle – Parts Break-Down (2nd Axle)
Differential Assembly
Ring gear
integrated in
differential housing
for compact,
durable differential
Pinion Assembly
Topoid (centerline of pinion
above centerline of ring
gear) design reduces
driveline angle
Larger differential gears for
added robustness and durability
No pinion head bearing
allows more space for
larger differential
Pinion has larger diameter
Axle shafts with larger
diameter for improved strength
Precision machined
gears improve power
flow and reduce noise
![Page 26: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/26.jpg)
Daimler Trucks
• Driver controlled Inter-axle Differential Lock
(Standard)
• 100% Inter-axle differential lock – improve
traction on slippery road conditions
(snow/ice)
• Both axles receive power
• The individual axle differentials are not
locked, so they continue to operate normally
• Driver Controlled Main Differential Lock
(Optional)
• Used to improve drivability on low traction
surfaces
• Prevent wheel spin and power loss when
one wheel loses traction
• NoSpin Automatic (Optional)
• Compensate for differences in wheel travel
when turning
26 Department
![Page 27: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/27.jpg)
Daimler Trucks
Engineering and Manufacturing Network
Detroit
Headquarters
Rear Axle Carrier Assembly
Gear Set Competence Center
Front Axle Assembly
Rear Axle Carrier Drop
Portland
Liaison Office
Saltillo, Mexico
Assembly
![Page 28: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/28.jpg)
Daimler Trucks
Detroit Axle Support
19 Field and Technical Sales
Managers
5 person Engine & Components
Marketing team
24 Regional Parts Managers
49 Regional and District Service
Managers
• Knowledgeable field
sales, service, and
parts support
• Supporting over 600
Freightliner and
Western Star dealers in
the U.S. and Canada
![Page 29: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/29.jpg)
Daimler Trucks
• Industry Leading Warranty Program
• 5 year, 750,000 miles
• Industry Leading Carrier Exchange
• Up to three exchanges at no charge
• Complete Repair Capabilities
• IAD released in 2011
• Additional repair capabilities in 2012
Product Support
• Dealer Support
• Trained technicians
• Fully stocked parts network
• Direct Customer Support
from Portland or Detroit
Customer Support.
![Page 30: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/30.jpg)
Daimler Trucks
Axle Family Brochure
![Page 31: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/31.jpg)
Daimler Trucks
Axle Spec Sheets
![Page 32: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/32.jpg)
Daimler Trucks
iPad Resources – Axle Gearing Ratio Tool Enter Inputs – Cruise, Trans, Tire, Engine, Torque, GCW
Department
![Page 33: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/33.jpg)
Daimler Trucks
Recommendations
Department
![Page 34: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/34.jpg)
Daimler Trucks
Demand Axles. Demand Detroit. • Detroit offers a full line of axles for on-highway and vocational
• Front
• Single Rear
• Tandem Rear
• All are available today in Freightliner Trucks, Western Star, Thomas Built Buses and
Freightliner Custom Chassis
• Axles are built, backed and supported by Detroit
![Page 35: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/35.jpg)
Detroit Virtual Technician Engine and Components Marketing
![Page 36: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/36.jpg)
Daimler Trucks
![Page 37: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/37.jpg)
Daimler Trucks
Traditional Driver Communication
Detroit Virtual Technician eliminates the “mystery” as to why a light is on and
provides the fleet the ability to instruct the truck operator to take the
appropriate action to best deal with the issue
![Page 38: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/38.jpg)
Daimler Trucks
What does Virtual Technician do for the Customer?
Service Event VT Action Customer Benefit
Service Soon Detroit CSC sends a notification, as well
as recommended service and contact
information for the Detroit Customer
Support Center (CSC)
Trucks continues to
operate and customer is
notified of recommended
action (and potential
assistance if needed)
Service Now Engine information automatically relayed
to the Detroit CSC for analysis. A
trained representative will evaluate the
data and recommend possible solutions.
If required, the CSC will provide listings
of the nearest service locations to the
customer, who makes the decision on
which location to seek service.
Customer contact (and
driver via contact) is
notified of recommended
action avoiding any
potential damage to engine
and providing quickest up
time solution.
![Page 39: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/39.jpg)
Daimler Trucks
A CSC Remedy Ticket is created at the same time the customer is notified via email
that a fault has occurred. CSC agent will open the ticket and review the captured log
file. Then a follow up email is sent to the customer with parts and service info.
Detroit Diesel Customer Support Center
![Page 40: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/40.jpg)
Daimler Trucks
Virtual Technician - Repair Facility Service Notice
Two Scenarios:
1) Customer selects repair facility for service event and notifies CSC
• CSC forwards service event details to repair location prior to visit
• Customer takes truck in for repair at the Dealer/Distributor
– Detroit will follow up with the repair location until the unit is released
• Repairs made and truck returned to service
2) Customer does not advise CSC of repair location for service
• VT customer shows up for repair at the Dealer/Distributor
… no work package.
• Repair facility can find the VT work
package on VT Registration web site by VIN
• If needed the Dealer/Distributor can
contact the CSC for any repair assistance
– If Detroit knows where the truck is, we will
follow up until the unit is ready for service
• Repairs made and truck returned to service
![Page 41: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/41.jpg)
Daimler Trucks
Virtual Technician – Log File Review
• Having log file allowed CSC agent to
find voltage fault, not actually low
pressure caused code.
• A non VT unit would have resulted in
several hours spent on fuel system
to find fault.
• Likely replacement of several parts
without cause (NTF‟s)
Fault Code 157/16 Fuel Rail Pressure Low • Finding „Shorts/Opens‟ Immediately
vs. Long „NTF‟ Diagnostics
![Page 42: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/42.jpg)
Daimler Trucks
Repair Time Benefits
Customer Enters Location
Technician Determines Issue and Resolution
Technician Complete Repair
Satisfied Customer
Repair
Time
1-2 Days
Repair
Time
1/2 - 1
Day
Customer Enters Location
Technician Determines Issue and Resolution
Technician Complete Repair
Satisfied Customer
![Page 43: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/43.jpg)
Daimler Trucks
Initial event occurs: 12/28/2011 11:48:37 AM
Detroit Email to Customer:
A fault was reported for a vehicle with customer unit number 1032 .
For further details, please check the following link
https://vt-dtna.e.corpintra.net/VirtualTechnician/DetailedView.aspx?eventID=878999
24 minutes later a second email is sent to the fleet contact providing him the specific information
regarding the issue
12/28/2011 12:12:22 PM
This is a follow up for VT Truck # 1032.
The code logged 411/13 (SPN/FMI) indicates “Exhaust Gas Recirculation (EGR) delta P sensor out of calibration"
This code indicates a possible failed Delta P sensor.
Parts to have on hand:
EGR Delta Pressure Sensor A0061537928
Last Known GPS Location: Champion, MI 49814
The nearest shop that has the part(s) in stock is:
1. TRUCK COUNTRY OF WISCONSIN MARINETTE, WI (715)735-7020
2. TRUCK COUNTRY OF WAUSAU ROTHSCHILD, WI (715)359-9989
3. TRUCK COUNTRY OF APPLETON KAUKAUNA, WI (920)766-5222
A Real World Example with a Major Truckload Carrier
![Page 44: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/44.jpg)
Daimler Trucks
Customer elects to send the vehicle to Marinette
WI which is 130 miles away
12/28/2011 2:25:12 PM
CSC gave the dealer a call on this unit and gave them
heads up that the truck is on its way. CSC will follow
up.
9 hours from the initial fault code being logged
the truck is repaired and on the road
12/29/2011 2:50:15 PM
CSC gave Dealer a call back on this unit - the truck
was in repaired and put back in service – Technician
finished repair on 12/28 /2011 8:47pm
A Real World Example with a Major Truckload Carrier
![Page 45: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/45.jpg)
Daimler Trucks
From: Virtual Technician
Sent: 26.11.2011 02:35 PST (this email was sent 2 minutes after initial fault event)
Subject: Virtual Technician Case Number738389
Virtual Technician has sent details of an important fault code on unit # 618923 (Customer Truck
Number), VIN – (Last 6) AN4082 to the Customer Support Center.
The code logged 100/1(SPN/FMI) indicates
"Engine Oil Pressure".
This code requires service now or a disruption en route may occur. To avoid severe
engine damage, DO NOT RUN THE ENGINE. Failure to address this code or using the engine
override button may result in severe engine damage. The engine override button should only be
used to drive the vehicle to a safe location where the engine can be turned off.
A Real World Example with a Truck Leasing Company
![Page 46: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/46.jpg)
Daimler Trucks
Customer damaged oil pan when driving the vehicle
Virtual Technician System provided the documented history below
Engine was started three times after initial low oil pressure event
Leasing company can document responsibility for engine damage
Asset Time EST MIL Check Eng Stop Eng Description
618923 11/26/2011 5:33 0 0 1 Engine Oil Pressure Low
618923 11/26/2011 5:33 0 1 1 Engine Oil Pressure Low
618923 11/26/2011 5:34 0 1 0 Engine Oil Pressure Low
618923 11/26/2011 5:34 0 0 1 Oil Pressure Low - Engine Start
618923 11/26/2011 7:52 0 0 1 Oil Pressure Low - Engine Start
618923 11/26/2011 7:52 0 0 1 Engine Oil Pressure Low
618923 11/26/2011 7:52 0 1 1 Oil Pressure Low - Engine Start
618923 11/26/2011 7:52 0 1 1 Engine Oil Pressure Low
618923 11/26/2011 7:54 0 1 0 Oil Pressure Low - Engine Start
618923 11/26/2011 7:54 0 1 0 Engine Oil Pressure Low
VT Engine Fault History
A Real World Example with a Truck Leasing Company
![Page 47: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/47.jpg)
Daimler Trucks
DETROIT VISIBILITY
More Uptime, More Control, More Profits. For Every Operation.
![Page 48: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/48.jpg)
Daimler Trucks
What is Detroit Visibility?
Detroit Visibility provides access to GPS data for reporting of various vehicle operations .
The information is provided on Ground Traffic Control and can be accessed from any location
via internet. It allows all trucking companies to have access to the tools of the most
advanced fleets in the world.
![Page 49: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/49.jpg)
Daimler Trucks
LONG HAUL FLEET
With many trucks on the road in widespread locations, an engine fault can cause costly downtime. These, along with operating inefficiencies, can impact profits.
•Virtual Technician provides:
•Quick diagnosis and notification
•Closest authorized service facility
•Visibility provides:
•A detailed, birds-eye view of your fleet
•Truck-by-truck operating information
•Safety features such as ZAlert
OWNER / OPERATOR
When your truck is your livelihood, service and downtime can be your biggest cost. Keeping a close eye on your
engine‟s performance keeps your wheels and profits turning.
•Virtual Technician provides:
•Real-time diagnostics take the guesswork out of a check engine light
•Support from the expertly trained Detroit CSC
•Visibility provides:
•A user-friendly way to keep track of your operations
•Safety features such as theft tracking
LOGGING / OIL FIELD
On remote job sites, the nearest service might be a half-day away. That‟s too long for valuable equipment to sit idle.
•Virtual Technician provides:
•Remote diagnosis allows the technician to fix it right the first time
•Service soon notification would allow the truck to operate until work is done
•Visibility provides:
•Detailed information about a truck‟s operation
CONSTRUCTION
A reliable engine gets the job done, so why hassle with diagnostic downtime every time the dash light comes on?
•Virtual Technician provides:
•Determination of service now and service soon events
•Service info and maintenance alerts ensure reliable engine operation
•Visibility provides:
•A monitoring method for trucks on the job site
![Page 50: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/50.jpg)
Daimler Trucks
Why Detroit Virtual Technician?
• More uptime – keep trucks on the road!
• Faster service – get it done now and right!
Why Detroit Visibility?
• More tools to help manage your fleet
![Page 51: Detroit™ Brand Press Launchtorque capability Pinion Ring gear Differential Differential – internal components •Larger differential due to elimination of head bearing •One piece](https://reader030.vdocument.in/reader030/viewer/2022040915/5e8c4691a73917790261fcd3/html5/thumbnails/51.jpg)