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CSC Proprietary and Confidential

Dev vs Ops transformation to Agility DevOps culture

What & How ?

Mažvydas Račkauskas

CSC Proprietary and Confidential 2November 24, 2016

AGENDA

• Intro

• CSC overview

• Traditional Dev VS Ops

• Challenges

• DevOps

• Challenges and Benefits

• Agility Platform

• Things to consider

• Live Demo

• Questions

CSC Proprietary and Confidential 3November 24, 2016CSC Proprietary and Confidential November 24, 2016

Introduction

• My name is Mažvydas Račkauskas

(Please call me Maz – makes it easier for everybody)

• Email: [email protected]

• Background


Questions of the Day:

• What is CSC ?

• How many employees work at CSC ?

• What is Hybrid Cloud ?


CSC Overview

EMPLOYEES WORLDWIDE

70,000

BY THE NUMBERS

GLOBAL POWERHOUSE

$11.7B

YEARS OF INNOVATION

AND SERVICE EXCELLENCE

50+

GLOBAL ALLIANCES

WITH BEST-OF-

BREED PARTNERS

100+

RECOGNIZED

BY INDUSTRY

ANALYSTS AS A

LEADER ACROSS

OUR PORTFOLIO

TRAVEL AND TRANSPORTATIONDesigned and implemented a super-precise dispatching system for a major railway, keeping them on time and on track

CONSULTING

BIG DATA AND ANALYTICS

BUSINESS PROCESS SERVICESAND OUTSOURCING

INFRASTRUCTURESERVICES

APPLICATION SERVICES SOFTWARE AND IP

CYBERSECURITYCLOUD

INSURANCEManaging the world’s largest insurance application service program

MANUFACTURINGImplemented a new supply chain management solution for one of the world’s most powerful and iconic brands

BANKING AND CAPITAL MARKETSLeading core systems transformation at one of the world’s largest banks

HEALTHCAREImproving standards of patient care by providing innovation solutions for a national healthcare system

ENERGY AND NATURAL RESOURCESReduced costs and increased resiliency of IT systems for a global chemical and energy client

PUBLIC SECTORModernized one of the world’s largest supply chains, streamlining military logistics support for a major branch of the U.S. Armed Forces

TECHNOLOGY AND CONSUMER SERVICESCentralized IT infrastructure for one of the largest diversified suppliers in the food-service industry

LEADING INNOVATIVE TRANSFORMATIONS AROUND THE WORLD

NEXT-GENOFFERINGS

Market shifts and technology trends demand fresh thinking. We help clients capitalize on

trends and anticipate what’s ahead.


Secure IT Company

• Governance

• Access control

• CMDB

• Documentation

• ITIL best practices

• Processes

• Many Operations aspects


Successful IT company

• Fast releases

• New market products

• Up-to-date

• Development / Add-ons

• Ongoing projects

• Many Development aspects


Company Growth

• Control

• CMDB

• Operational processes

• Etc.

Companies tries keep up with success and grow, without security compromise.


How we used to see Operations in the past?

Main concerns:

• Security

• Stability

• No Downtime

For these reasons, a new code deployment into production is undesirable

That is how


How we used to see Developers?

• Key concern - release code into production as fast as possible

Outcome – as long as code works, there are no concerns about overall security, stability, repeatable processes and integrations or redeployment to other environments. ( Usually documentation are insufficient to recreate the environment )


Trying to stay secure and successful

• Companies create processes for governance.

• If processes add additional delay, - tendency that employees will skip them.

• The predicted outcome -unsustainable governance and incomplete documentation:

• Part of systems are in CMDB.

• Some useless systems are running.

• Shadow IT grow.


Respect for Project Managers, -whose have worked in this type of company

• Aggressive schedules

• Numerous processes, procedures and approvals

• Complicated resource allocation

• Required many competencies for various activities, such as install server, backups, AV, DB, SW configuration, etc.All things before project gets to the developer.

• Other


Intra-organizational conflict

Poor IT service delivery

Low reactivity/ time-to-market

A release is a risky, unreliable procedure that

costs businesses both time and

expense

Delivery of software is a

time consuming, stressful and

costly process

IT Development and Operations

work within their own silos, with

their own specific priorities

and processes

IT is striving to accelerate delivery cycle but people, process, and technology challenges remain

A strong execution gap remains between the need to deliver

software effectively and the ability to do of IT organizations


CSC


Standard Cloud does answer some of the question

• Images

• Resource allocation

• Time to start

But how about migration of applications

• OS Upgrade

• Documentation

• Patches

Finally if you do not like the current cloud platform and you decide to migrate – how much confidence do we have that we will be able to recreate our systems and their relations.


Lets Imagine

Imagine the system, process or platform that would help you to enforce DevOps process.

What are your expectations from operations perspective?

• Faster recovery

• Less support cases

• Routine work improvement

• Simpler rights management

• Less failures or shorter downtime

• Less documentation and CMDB is up to date


Lets Imagine

Imagine the system, process or platform that would help you to enforce DevOps process and compliment ITIL.

What we would expect from it ?

• Faster application updates x3

• Faster new code delivery x30

• Faster Deployment to Production x8000

• Ability to manage any cloud environment, like Private or Public - Azure, Hyper-v, KVM or any major vendor.

• You name it - what is most important for you.


CSC

• Agility Platform


Deliver lifecycle key pillars to accelerate the move to DevOps

DEV OPSContinuous

Testing

Continuous

Deployment

Continuous

Integration

Continuous Provisioning

Continuous Delivery


DevOps promotes Dev + Ops tightly cooperation through continuous delivery to reduce time-to-market without

sacrificing quality of software in production

PRINCIPLES:

Push for collaboration between Development and

Operations teams

Adopt agile development practices in contrast to

waterfall model until the end of the loop (more frequent,

bite-size rollouts of code, incremental release principles)

Entails providing the development team more

environmental control while concurrently ensuring

operations have a better understanding of the application

and its infrastructure requirements

Increase performance with tooling and aggressive

automation in release management, provisioning,

configuration management and monitoring

Contraction of “Development”

+ “Operations”

Inspired from the majors of the

web (Google, Amazon…)

“DevOps is a cultural shift, not

just technology adoption”*

(*Gartner)

Not yet normalized (various

definitions, tools, priorities)

but everybody agree on the

goal


• Agility DevOps solution automates and governs key aspects of the Dev-to-Ops lifecycle

to increase the speed and frequency of software releases without sacrificing the quality

and reliability of software in production.

• This includes on-demand provisioning of platforms, embedding standard operating

environments upstream for earlier Dev and Test use, automating application and

service configuration, and managing security and SLAs across each role in the SDLC.

Orchestrating & Accelerating the Software Development

Increase speed/frequency of software releases

Automate workflow across existing tool chains

On-demand platforms and apps that end-users really need

Governance, visibility, and cost transparency that managers require

Automate application release and promotion

Detect And Remediate Configuration Changes

Leverage hybrid clouds and enable cloud portability


• Release Manager increases the speed and frequency of software releases by

promoting software builds and environments across the SDLC with governance,

automation, and control.

Agility Platform’s Release Manager

Easy-to-use visual dashboard and workflow automation capabilities to promote software builds and deployment environments across SDLC stages.

Customize lifecycle stages and approval processes to reflect each organization’s SDLC and establish role-based permissions to promote, accept and approve software builds at each stage. With Release Manager, you can leverage policies and enable release automation across stages, or introduce manual release approval processes with

integration into existing SDLC tool chains, workflows and quality gates.


• Forget the old IT bottlenecks. The cloud DevOps revolution is about development and

operations teams working together seamlessly to deliver enterprise cloud applications

and services faster. Start your own revolution with Service Mesh DevOps Acceleration!

Creating a catalyst for DevOps success

For Development Teams : Leverage High

Fidelity, On-Demand Environments.Perform your dev and test work on high fidelity,

production-like environments that are available, self-

service and on-demand. No longer worry about

configuring application stacks and administering

underlying infrastructure and platforms, so you can

spend more time coding.

For Operations TeamsGovern and Control Common Application Platforms.

Use policies to govern the usage of standardized application

platforms and environments. Leverage fine-grain governance and

security controls to take full advantage of your organization’s

private, public, and hybrid cloud strategy.

Customizable Workflows and Tool Chain Automation.

Streamline and automate across the development-to-operations

lifecycle. Keep pace with faster change by automating and

standardizing tasks that are manually configured today.


Fundamental Differences in ApproachTraditional IT Approaches Fail to Provide Agility

End User

Pay-as-you-go hybrid cloud approach with full cost visibility

Security model is a prerequisite and must span hybrid clouds

True self-service experience, including DevOps enablement to improve time to market

Codify policies to govern, automate, and “get out of way”

Costly, capital investments

Reliance on manual approval model

Security for cloud is largely an afterthought

Manual, error-prone, and time-consuming

(weeks to months)

Automated provisioning of standardized platforms in minutes to hours, including application release automation

Catalog with provisioning delays and/or additional

configuration required

Platform Provisioning

Security

Infrastructure Investment

Governance

IT’s RoleIT is a gatekeeper

Transform into a hybrid cloud service broker and portfolio manager to reduce costs


Case Study: Top 5 Asia Pacific Bank

Challenge• Support aggressive business diversification and

acquisition initiatives.

CSC Agility Platform Solution • Optimize infrastructure, platforms, and operational

processes.

Results• 42% TCO savings for business critical applications

• Increase IT innovation investment by 48% while keeping the overall IT budget constant.

• 78% reduction in time-to-market for provisioning custom enterprise platforms.

• 97% reduction in time-to-market for provisioning standardized infrastructure services.

• 84% operating cost savings for IT infrastructure services.

• Enable migration of 60-70% of the enterprise application portfolio to the cloud.

Support 55%

Provisioning 19%

Hardware 15%

Software 11%

“We’ve gone from spending 50% of our operating budget on

infrastructure to just 26%. A nearly 75% investment in apps and information

rather than infrastructure – that’s huge."

–CIO, Top 5Asia Pacific Bank


Questions :

• What is Agility Platform ?

• How do you describe Agility Blueprint ?

• What should be automated in your platform?


Question :

• What is Agility Platform ?

Central management , automation and governance platform for cloud services

• How do you describe Agility Blueprint ?

Full infrastructure or service item ready to deploy to any cloud.*

• What should be automated in your platform?

Everything ( what is possible to automate)


Intro Video to the Agility

• In 20 min. will show benefits and installation of the Agility Platform

• https://www.youtube.com/watch?v=ethgOJ5uess


Thank You

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