developing a culture of participation in camhs jason smith february2013
TRANSCRIPT
Developing a Culture of
Participationin
CAMHS
Jason SmithFebruary2013
WE’RE STILL WORKING ON IT!
Some Background…• 5 Child and Adolescent
Mental Health (Community) Services
• Hope Unit• Horizon Unit
Some Background…• United Nations Convention on the
Rights of a Child - Article 12‘Parties shall assure the child who is capable of
forming his or her own views the right to express those views freely in all matters
affecting the child. The views of the child being given due weight in accordance with the
age and maturity of the child.’
Some Background…
• The Children Act 1989 • Health and Social Care Act 2001 • Care Quality Commission • Ofsted
The Development- early days• Camhs Directorate Work Programme Group
• Camhs Equality and Diversity Group
• National Youth Agency
• Service User Strategy
Other elements…
• Service User Questionnaires – SDQ and Post Discharge
• ‘You Said, We Did’ Boxes in receptions
The Framework
Hear by Right
The Process
• National Youth Agency
• Mapping across boroughs
• Planning nature of events
Hear by Right• Framework for standards and indicators
• Stepped Process highlighting progress
• User friendly
Hear by Right• Shared Values• Strategies• Structures• Systems• Staff• Skills and Knowledge• Style and Leadership
What have we done?• Events started across the directorate from 2010• Challenges
• Attendance• Location• Timings
Focus of Sessions• Building a group• Fun, relaxed, young person friendly• Food included!• Young People’s Impression of their Camh
Service – environment, worker, experience• Voucher Payment
Evaluation of Sessions
• Generally Positive• ‘ToR’ Established• ‘Don’t like to be talked at’• Environment• Reception Staff• Difficult to sustain
The Next Phase
• IAPT• Participation = pillar• The PLEDGE
What changed?
• New Approach• Champions in each service• Shift in culture – not an add on
Current Work• Recruitment• Impact in clinical settings• Leaflets/publicity/website• Integrating local issues• Use of local authority youth councils• Self-referral• Your Welcome standards• Parents/Carers• 9 Priorities
• Feeling Good…
• Priority 1: Get Initial Assessments Right
• Priority 2: Make Sure Session Monitoring Involves the Young Person
• Priority 3: Provide Easy Access to Complaints and Advocacy
• Doing the Job Right…
• Priority 4: Make Sure Staff Have the Right Skills and Knowledge
• Priority 5: Involve Young People in Recruitment
• Priority 6: Involve Young People in Staff Appraisals
• Running the Service Well…
• Priority 7: Involve Young People in Commissioning
• Priority 8: Help Young People Influence Senior Managers
• Priority 9: Have a Strong Mission Statement
Success?• Challenging Process• Pennine Care – first mental health trust
to use hear by right• Mandatory• Lots of opportunities/ideas• Fun!
Any Tips?
• Expect Challenges• Keep persevering• Food and fun• Keep promises• Have an end product
