developing a lync deployment plan

23
Developing a Lync Deployment Plan

Upload: softchoice-corporation

Post on 18-May-2015

4.284 views

Category:

Technology


0 download

DESCRIPTION

We recently hosted a webinar to help customers answer the many questions and challenges around integrating Microsoft Lync with legacy communications infrastructures. We discussed best practices and recommendations learned from our extensive experience designing and managing hundreds of unified communication implementations, some common questions around Lync, IM and Presence and why SIP Trunking is critical to your Lync implementation.

TRANSCRIPT

Page 1: Developing a Lync Deployment Plan

Developing a Lync Deployment Plan

Page 2: Developing a Lync Deployment Plan

Agenda

1. Microsoft Lync Overview

2. What makes a successful deployment

3. Selling it to the Business

4. Planning considerations

5. Q/A Roundtable

Page 3: Developing a Lync Deployment Plan

3

What is driving Employees to be Overwhelmed?

▪ Shifting workforce: About 1/3 of US workers are currently freelance staff▪ Work from home: 63 million will telecommute in the US by 2016

▪ Overwhelmed: Businesses average more than six communications devices and almost five communications applications per employee

▪ Frustrated: Collaboration inefficiencies waste up to 25% of staff time

▪ Mobile phone = New PC: 600 million smart-phones will be used for business in 2011▪ Virtual meetings on the rise: Videoconferencing technology could replace 20% of business travel WW

Growth in Workforce Distribution

Lack of Technology Integration

Demand for New Modalities

Page 4: Developing a Lync Deployment Plan

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience Authentication

Administration

Storage

User Experience

Authentication

Administration

Storage

UserExperience

Authentication

Administration

Storage

User Experience

The Microsoft Communications Offering

Page 5: Developing a Lync Deployment Plan

Authentication

Administration

Storage

Compliance

Unified Experience

Telephony andVoice Mail

InstantMessaging

E-mail andCalendaring

Unified Conferencing: Audio, Video,

Web

The Microsoft Communications Offering

On-Premises In the Cloud

Page 6: Developing a Lync Deployment Plan

Lync Provides a Consistent Experience Across Office

Contact CardClick to communicate from Microsoft

Backstage™ view (Word, Excel, PowerPoint)

Presence in SharePoint

Common features across Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint can help to improve the user experience

Page 7: Developing a Lync Deployment Plan

7

What makes a successful deployment

Peter Baxter, Senior Consultant

Page 8: Developing a Lync Deployment Plan

8

Selling to the business

Existing Infrastructure

Gaps

Required Investment

Return on Investment

Enhanced Communication

Increased Productivity

Customer SatisfactionGreater Usability

Page 9: Developing a Lync Deployment Plan

9

When projects go wrong

Face palm

Double face palm

Triple face palm

Project Success

Project Failure

Page 10: Developing a Lync Deployment Plan

10

Key contributors

Executive Sponsorship

Business-IT Alignment

Adoption & Change

Management

Phased Rollout

Page 11: Developing a Lync Deployment Plan

Executive Sponsorship

11

Executive Sponsorship • Executive strategy

• Objectives and goals• Critical success factors• Top down support• Identification of resources• Buy-in

Page 12: Developing a Lync Deployment Plan

Business – IT Alignment

12

Business-IT Alignment • Understand key business requirement

• Share information on critical business and IT workflows

Page 13: Developing a Lync Deployment Plan

Adoption & Change Management

13

Adoption & Change

Management• Identify key product champions across

the organization• Increase knowledge of existing IT/

Business processes with stakeholders• Product demonstrations• Collaborative problem solving with

product features

Page 14: Developing a Lync Deployment Plan

Phased Rollout

14

Phased Rollout • Prioritize

• Use Business Goals and Objectives

• Use Business Critical Features.• Low Hanging Fruit• Pay for the Features you need

when you Need them

Page 15: Developing a Lync Deployment Plan

15

Design & Roadmap

Design & Roadmap (Business Case)

As-Is To-Be

Technical Assessment

Prioritized Business

Requirements

Page 16: Developing a Lync Deployment Plan

Technical & Planning Considerations

Dino Caputo, Senior Consultant, Microsoft Lync

Page 17: Developing a Lync Deployment Plan

Lync 2010 High-Level Architecture

Lync Standard5,000 users

IMPresenceA/V/W Conf.Sharing

Dial-InJoin FromVoiceVoicemail

PSTN

PBX

Gateway

SIP

TDM or IP

SIPSIP

RemoteMobilityFederationPIC

ExchangeUnifiedMessaging

Optional

SIP

Lync Edge

Reverse Proxy

DMZEXTERNAL INTERNAL

Meeting Participant

Lync 2013

High Availability

Lync Enterprise10,000 users

Lync EnterpriseServer 2-8

SQL ServerActive

SQL ServerPassive

Pool

Pool

MonitoringArchivingReporting

MonitoringArchivingReporting

AD PKI

Gateway

PRI or Analog

SIP

Page 18: Developing a Lync Deployment Plan

Lync Server

IMPresenceA/V/W Conf.Sharing

Dial-InJoin FromVoiceVoicemail

PSTN

PBX

Gateway

SIP

TDM or IP

SIPExchangeUnifiedMessaging

Optional

SIP

Gateway

PRI or Analog

SIPSIP

SIP, PRI or Analog

Branch

Survivable Branch Appliance

WAN

Voice in Lync 2010

Page 19: Developing a Lync Deployment Plan

4 Topology Basics You Must Know Before Planning

Standard vs. Enterprise Is Voice involved?

Exchange Integration for Voicemail

Internal Only or Remote Access

Page 20: Developing a Lync Deployment Plan

Cloud Considerations & Scenarios

Hybrid-Lync On Prem & Exchange in

Cloud

All in Cloud Lync 2013 Changes

Page 21: Developing a Lync Deployment Plan

Planning for Voice – Top 3 Considerations

Bandwidth Estimation

QoS Sip Trunking vs. Traditional Circuits

Page 22: Developing a Lync Deployment Plan

22

Questions

Page 23: Developing a Lync Deployment Plan

Next Step – Lync Collaboration & Voice POC

PHASE 1: Discovery and Design

PHASE 2: Lync Online Build

PHASE 3: Architectural Design Session

PHASE 4: User Workshop

PHASE 5: Review & Recommendations

23

Stakeholders: Up to 10 End Users + Relevant IT LeadershipDuration: 30 Day Structured Evaluation Deliverables: Roadmap Recommendations

Contact [email protected] or your account representative.

B+T

T

T

B

B+T