developing an inbound agency operating system with marisa smith
TRANSCRIPT
MARISA SMITH, The Whole Brain Group
I REALIZED I NEEDED TO EMPOWER PEOPLE WHO
WERE BOUGHT INTO OUR VISION.
MARISA SMITH, The Whole Brain Group
WE NEEDED A CULTURE SHIFT. WE NEEDED TO STOP JUST DISCUSSING THINGS
AND START ADDING ACCOUNTABILITY.
MARISA SMITH, The Whole Brain Group
ONCE I TRUSTED THAT EVERYONE WAS ON THE
SAME PAGE, I FELT COMFORTABLE LETTING
GO.
MARISA SMITH, The Whole Brain Group
WE USE COMPANY SCORE CARDS TO HELP US FIND PROBLEMS BEFORE THEY
BECOME A BIG DEAL.
MARISA SMITH, The Whole Brain Group
EVERYTHING IS A SALES AND MARKETING GOAL, NOT JUST A MARKETING
GOAL.
MARISA SMITH, The Whole Brain Group
PUT RECURRING TASKS INTO TEMPLATES TO
SYSTEMIZE YOUR AGENCY PROCESSES.