DevelopingDevelopingIndividualsIndividuals

in in OrganizationsOrganizations

Able & WillingAble & Willing

Small Unit Leadership: A Commonsense Approach by Col (Ret) Dandridge M. MaloneCol (Ret) Dandridge M. Malone

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

Has never done the task before, or can’t remember

Enthusiastic, especially on what is demanded now

Pays close attention to instructions

Watches others doing the same task, asks questions

Spends personal time learning

Performance is off & onHas done the job right before, but

asks for instructions & helpNot concentrating, poorly planned

workFrequently absent from trainingLacks confidence

Never performed the task to standard

Performance is below standard, even with assistance & help

Works only when supervisedSatisfied with below standard

resultsPays little attention to instructions,

half listens

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

• Has done the task right before• Does tasks w/o being told• Not satisfied unless task is

correct• Puts in extra time to get the job

done• Works out way to get the job

done better

• Performance is off & on• Has done the job right before,

but asks for instructions & help• Not concentrating, poorly

planned work• Frequently absent from training• Lacks confidence

• Has never done the task before, or can’t remember

• Enthusiastic, especially on what is demanded now

• Pays close attention to instructions

• Watches others doing the same task, asks questions

• Spends personal time learning

• Never performed the task to standard

• Performance is below standard, even with assistance & help

• Works only when supervised• Satisfied with below standard

results• Pays little attention to

instructions, half listens

Has never done the task before, or can’t remember

Enthusiastic, especially on what is demanded now

Pays close attention to instructions

Watches others doing the same task, asks questions

Spends personal time learning

Never performed the task to standard

Performance is below standard, even with assistance & help

Works only when supervisedSatisfied with below standard

resultsPays little attention to instructions,

half listens

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

• Has done the task right before• Does tasks w/o being told• Not satisfied unless task is

correct• Puts in extra time to get the job

done• Works out way to get the job

done better

• Performance is off & on• Has done the job right before,

but asks for instructions & help• Not concentrating, poorly

planned work• Frequently absent from training• Lacks confidence

• Has never done the task before, or can’t remember

• Enthusiastic, especially on what is demanded now

• Pays close attention to instructions

• Watches others doing the same task, asks questions

• Spends personal time learning

• Never performed the task to standard

• Performance is below standard, even with assistance & help

• Works only when supervised• Satisfied with below standard

results• Pays little attention to

instructions, half listens

Never performed the task to standard

Performance is below standard, even with assistance & help

Works only when supervisedSatisfied with below standard

resultsPays little attention to instructions,

half listens

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

• Has done the task right before• Does tasks w/o being told• Not satisfied unless task is

correct• Puts in extra time to get the job

done• Works out way to get the job

done better

• Performance is off & on• Has done the job right before,

but asks for instructions & help• Not concentrating, poorly

planned work• Frequently absent from training• Lacks confidence

• Has never done the task before, or can’t remember

• Enthusiastic, especially on what is demanded now

• Pays close attention to instructions

• Watches others doing the same task, asks questions

• Spends personal time learning

• Never performed the task to standard

• Performance is below standard, even with assistance & help

• Works only when supervised• Satisfied with below standard

results• Pays little attention to

instructions, half listens

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

• Has done the task right before• Does tasks w/o being told• Not satisfied unless task is

correct• Puts in extra time to get the job

done• Works out way to get the job

done better

• Performance is off & on• Has done the job right before,

but asks for instructions & help• Not concentrating, poorly

planned work• Frequently absent from training• Lacks confidence

• Has never done the task before, or can’t remember

• Enthusiastic, especially on what is demanded now

• Pays close attention to instructions

• Watches others doing the same task, asks questions

• Spends personal time learning

• Never performed the task to standard

• Performance is below standard, even with assistance & help

• Works only when supervised• Satisfied with below standard

results• Pays little attention to

instructions, half listens

Has never done the task before, or can’t remember

Enthusiastic, especially on what is demanded now

Pays close attention to instructions

Watches others doing the same task, asks questions

Spends personal time learning

Performance is off & onHas done the job right before, but

asks for instructions & helpNot concentrating, poorly planned

workFrequently absent from trainingLacks confidence

Never performed the task to standard

Performance is below standard, even with assistance & help

Works only when supervisedSatisfied with below standard

resultsPays little attention to instructions,

half listens

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

• Has done the task right before• Does tasks w/o being told• Not satisfied unless task is

correct• Puts in extra time to get the job

done• Works out way to get the job

done better

• Performance is off & on• Has done the job right before,

but asks for instructions & help• Not concentrating, poorly

planned work• Frequently absent from training• Lacks confidence

• Has never done the task before, or can’t remember

• Enthusiastic, especially on what is demanded now

• Pays close attention to instructions

• Watches others doing the same task, asks questions

• Spends personal time learning

• Never performed the task to standard

• Performance is below standard, even with assistance & help

• Works only when supervised• Satisfied with below standard

results• Pays little attention to

instructions, half listens

Has never done the task before, or can’t remember

Enthusiastic, especially on what is demanded now

Pays close attention to instructions

Watches others doing the same task, asks questions

Spends personal time learning

Never performed the task to standard

Performance is below standard, even with assistance & help

Works only when supervisedSatisfied with below standard

resultsPays little attention to instructions,

half listens

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

• Has done the task right before• Does tasks w/o being told• Not satisfied unless task is

correct• Puts in extra time to get the job

done• Works out way to get the job

done better

• Performance is off & on• Has done the job right before,

but asks for instructions & help• Not concentrating, poorly

planned work• Frequently absent from training• Lacks confidence

• Has never done the task before, or can’t remember

• Enthusiastic, especially on what is demanded now

• Pays close attention to instructions

• Watches others doing the same task, asks questions

• Spends personal time learning

• Never performed the task to standard

• Performance is below standard, even with assistance & help

• Works only when supervised• Satisfied with below standard

results• Pays little attention to

instructions, half listens

Never performed the task to standard

Performance is below standard, even with assistance & help

Works only when supervisedSatisfied with below standard

resultsPays little attention to instructions,

half listens

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

• Has done the task right before• Does tasks w/o being told• Not satisfied unless task is

correct• Puts in extra time to get the job

done• Works out way to get the job

done better

• Performance is off & on• Has done the job right before,

but asks for instructions & help• Not concentrating, poorly

planned work• Frequently absent from training• Lacks confidence

• Has never done the task before, or can’t remember

• Enthusiastic, especially on what is demanded now

• Pays close attention to instructions

• Watches others doing the same task, asks questions

• Spends personal time learning

• Never performed the task to standard

• Performance is below standard, even with assistance & help

• Works only when supervised• Satisfied with below standard

results• Pays little attention to

instructions, half listens

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

• Has done the task right before• Does tasks w/o being told• Not satisfied unless task is

correct• Puts in extra time to get the job

done• Works out way to get the job

done better

• Performance is off & on• Has done the job right before,

but asks for instructions & help• Not concentrating, poorly

planned work• Frequently absent from training• Lacks confidence

• Has never done the task before, or can’t remember

• Enthusiastic, especially on what is demanded now

• Pays close attention to instructions

• Watches others doing the same task, asks questions

• Spends personal time learning

• Never performed the task to standard

• Performance is below standard, even with assistance & help

• Works only when supervised• Satisfied with below standard

results• Pays little attention to

instructions, half listens

• Explain the what, not how• Tell them when to start and stop• Supervise easy, let them work• Always tell them how well they

met the standard• Give more & more

responsibility with time

Determine—confidence or personal problem

Tell them what you want done, when to start, when to finish

Spell out the standardSpell out reward/punishmentSupervise closelyFollow through with reward/

punishment

Explain the what & why. Tell them how & show them how

Encourage questionsShow them the standardSupervise closelyReward heavy, punish easy

Explain the what & howHave them repeat back the

instructionsSpell out the standardSpell out the reward & punishmentSupervise heavy—frequent

redirection requiredIf all efforts fail—FIRE THEM

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

• Explain the what, not how• Tell them when to start and stop• Supervise easy, let them work• Always tell them how well they

met the standard• Give more & more

responsibility with time

Determine—confidence or personal problem

Tell them what you want done, when to start, when to finish

Spell out the standardSpell out reward/punishmentSupervise closelyFollow through with reward/

punishment

• Explain the what & why. Tell them how & show them how

• Encourage questions• Show them the standard• Supervise closely• Reward heavy, punish easy

Explain the what & howHave them repeat back the

instructionsSpell out the standardSpell out the reward & punishmentSupervise heavy—frequent

redirection requiredIf all efforts fail—FIRE THEM

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

• Explain the what, not how• Tell them when to start and stop• Supervise easy, let them work• Always tell them how well they

met the standard• Give more & more

responsibility with time

• Determine—confidence or personal problem

• Tell them what you want done, when to start, when to finish

• Spell out the standard• Spell out reward/punishment• Supervise closely• Follow through with reward/

punishment

• Explain the what & why. Tell them how & show them how

• Encourage questions• Show them the standard• Supervise closely• Reward heavy, punish easy

Explain the what & howHave them repeat back the

instructionsSpell out the standardSpell out the reward & punishmentSupervise heavy—frequent

redirection requiredIf all efforts fail—FIRE THEM

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE

• Explain the what, not how• Tell them when to start and stop• Supervise easy, let them work• Always tell them how well they

met the standard• Give more & more

responsibility with time

• Determine—confidence or personal problem

• Tell them what you want done, when to start, when to finish

• Spell out the standard• Spell out reward/punishment• Supervise closely• Follow through with reward/

punishment

• Explain the what & why. Tell them how & show them how

• Encourage questions• Show them the standard• Supervise closely• Reward heavy, punish easy

• Explain the what & how• Have them repeat back the

instructions• Spell out the standard• Spell out the reward &

punishment• Supervise heavy—frequent

redirection required• If all efforts fail—FIRE THEM

AABBLLEE

WILLINGWILLING UNWILLINGUNWILLING

UUNNAABBLLEE