Developing the State CQI Team Mission Statement

• One sentence describing why the team exists

• Helps guide priorities, actions & responsibilities

• Clear and concise

Consider:

• What is the broadest way to describe our work?

• Try to get it to less than 20 words

• Avoid jargon

Three elements of mission

• What we do

• Who we serve

• Our impact

Think of a story about what it would look like if this State CQI Team was

doing its best work

• Write the story on a note card

• Draw a square around any mention of the team making a difference/taking action

• Draw a circle around a specific place, program or person(s)

• Underline something that changes for the better/results of work.

At your table:

• Discuss the role of the State CQI Team

• Develop a working statement of the mission

Share your draft mission

Examples

1. In collaboration with stakeholders, the State CQI Team will identify & disseminate best practices and promote measurable improvement in home visiting programs.

2. To guide and support CQI efforts to improve home visiting services in Florida.

3. To promote and support the delivery of high quality, effective home visiting services by utilizing CQI methods of collaborative learning, evidence-based changes and data-driven PDSAs.

4. To promote learning, shared successes and spark the energy to continually improve and innovate in our home visiting programs.

Our Mission

• By itself, it doesn’t mean much…its just words on paper.

• If it is supported by you, a group of people who care about making a difference in the world, it becomes a powerful shared mission.

AIM Statement

What are we trying to accomplish?

AIM Statement

• A concise, written statement that defines precisely what the team hopes to accomplish with its QI efforts.

• SMART Aims– Specific

– Measurable

– Achievable

– Relevant

– Timebound

Three Fundamental Questions

• Improve what?

• By how much?

• By when?

AIM Template

• The (name of the specific project or team)_______________

• Intends to accomplish (what you intend to improve,

area targeted for change)______________________ _____________________________________

• by (timeframe)___________________________

• for (what group are you doing it for)________

Critique this AIM Statement

• By January 2015, home visiting program supervisors will observe six home visitors with 12 families who do not attend group meetings to learn about barriers to attendance

Critique these AIM Statements

• By March 31, 2015, average home visit completion rate for XX Home Visiting Program will increase from 26% to 90%.

• Improve retention rates for clients with infants by 5%.

Critique these AIM statements

• 100% of all home visiting staff will complete training in interpersonal relationships and be assessed in level of understanding.

• Increase the number of families keeping home visit appointments.

Critique these AIM Statements

• Increase by 25% the average proportion of expected in-person contacts between HV that are completed.

• By August 31, we will see a decrease in the number of families who disengage in services by 10%.

• Nurse home visitors will each review 4 of their most recent client closures and send information to supervisor about the reason for the closure.

Critique these AIM Statements

• Increase use of Family Map assessment to support goal setting by 30% through the next 3 follow up visits.

• Increase % of retention/HV completion rates

• Initial contact will be documented within 3 days of referral received date.

• Reduce the average number of days between referral received date and initial home visit date from 28 days to 14 days or less in next 18 months

LEARNING COLLABORATIVES

Learning Collaboratives

Utilize best knowledge available

Charter

Driver diagram

Learning sessions with experts

Change package

Small tests of change in quick succession

Collect data and track improvement

Spread innovations

Goals of the Learning Collaborative

1. Improve MIECHV sites’ knowledge, skills and practices towards achieving a culture of quality.

2. Test and implement changes

3. Spread innovation and home visiting best

practices throughout the state.

Collaborative Improvement Teams

• Learn about best practices from research and experience

• Test changes and adapt them to work in their program• Collect data on a limited scale• Accelerate learning by sharing experiences• Learn from others• Increase the knowledge base about the effectiveness of

HV programs and services• Encourage and support CQI activities by local teams• Identify achievements and share lessons learned

Choosing the right topic for Collaborative Learning

• Specific subjects are best

• Topics that have good research evidence, change concepts and best practices

• There are gaps between best and current practice

• Local teams work towards a common CQI goal over a period of time

• All members are involved in evaluating the effectiveness and efficiency of services provided

Learning Collaborative ProcessSelect a

topic

Assemble key resources,

experts

ID key drivers and potential

changes. Develop

framework

Enroll/orient teams, self -assessments

and compile results

Summary of achievement &

challenges. Disseminate

findings.

Learning Session (LS) #1

Learning Session (LS)

2

Action Period

#1

Action Period

#2

Action Period

#3

Supports: emails, teleconferences, webinars , & coaching