development of helsinki airport - vantaa.fi · employee swaps with sister airport, beijing capital...
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Development of Helsinki AirportKimmo Mäki 31.8.2018
7 September 20182
Our task is to develop the competitiveness, mobility andinternationalisation of Finnish society by providing ourcustomers with safe, high-quality and cost-effective air travelservices.
We enable international accessibility for Finland through themost widely-linked air traffic network in Northern Europe.
Finavia in a nutshell
Helsinki Airport is theleading Nordic airportin terms of long-haultransits.
The EUR 900 millioninvestment programmeat Helsinki airportlasting until 2020
We own, maintain anddevelop a network of21 airports.
passengers in 2017
21airports
22.7million 1st
900million
Our business is market-based and financed byoperative revenue.
Finavia is a public limitedcompany owned by the Finnishstate.
RevenueEUR
373.6million
InvestmentsEUR
181.8million
Employees
2,172
International travel isincreasing, domestic travelis decreasing
Passengers at Finavia’s airports,million
0
2
4
6
8
10
12
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16
18
20
2012 2013 2014 2015 2016 2017
Domestic Passengers International Passengers
The significance of air traffic for Finland
Air traffic accounts forabout 3.2 per cent ofFinland's GDP.
Air traffic provides employment to 100,000 people,either directly or indirectly, in Finland.
Direct and indirect taxespaid by aviation sector tothe government amountto EUR 2.5 billion.
During the construction phase itsemployment impact is 14,000person-years.
The Development Programme willcreate 5,000 new permanent jobsin Helsinki Airport area.
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Finavia operatesresponsibly
• Profitability & efficiency• Excellent safety culture• A desired place to work• A good neighbour• Persistent reduction of environmental impact• A key operator in the improvement of accessibility and
country image and in the growth of the travel industryFinland as a hub
We bear responsibility andcreate value.
Helsinki AirportTodayHelsinki Airport is the leadinglong-haul airport and a popularEuropean transfer hub for airtraffic between Europe and Asia.
POPULATION REACHEDIN ASIA:
200 MILLION
POPULATION REACHEDIN THE AMERICAS:
20 MILLION
POPULATION REACHEDIN EUROPE &MIDDLE EAST:100 MILLION
HELSINKI
HELSINKI AIRPORTis the best connected airport inNorthern Europe. In other words,it offers excellent links to otherwell-connected airports globally.
Helsinki Airport’s directconnections alone reach apopulation of 320 millionpeople.
Source: ACI Europe, Airport Industry Connectivity Report 2017
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5 000 000
10 000 000
15 000 000
20 000 000
25 000 000
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018F
International traffic
Domestic traffic
Helsinki Airport
Fastest growing segment = Transfer traffic
of the passengersare Finnish. Helsinki isa multicultural hub.
Transfer trafficaccelerates the growthof the local traffic.
Especially Chinese &Japanese passengersAlso passengers fromRussia.
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Helsinki AirportDevelopment Programme
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We are investing1 billion euro tobuild an airportof the future.
More Capacity and New FacilitiesTerminal
sqm2+ 45 %
BHCapacity+ 50 %
Capacity ofWB aircraft+ 100 %
Renewedapron
450,000m2 Pax
30 Mio
Investment1 bn e
More than 30 Million Passengers in the Future• The terminal will be expanded by over 100,000 m2. In 2020, it will cover
over 250,000 m2 in area (= 10 Parliament Houses).• The number of passenger boarding bridges for wide-bodied aircraft will double from
eight to 16.• The capacity of luggage handling will increase by 50 %.• The apron, i.e. the stand and taxiway area for aircraft, will be renewed in an area of
450,000 m2 (= 90 football fields).• The airport’s total area is 1,800 hectares. If the airport were placed over the centre of
Helsinki, it would reach from Kaisaniemi to Katajanokka and Töölö.• Investments in the development programme will amount to 1 billion euro.• The impact on employment during construction will be 14,000 person-years.
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T1 Extension
7.9.201819
West Pier
7.9.201820
Border Control Capacity
7.9.2018
T2 Extension (Departure & Arrival)
7.9.201822
Arrival to the Helsinki Airport
T2 Extension (Departure & Arrival)
Ring rail
Airport rail
Tallinna rail
Transfer Capacity
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Plaza
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Southern Integration
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Master Plan 2040
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CAGR 2016-2036- Europe – China: 4.1% -
5.6%- Europe – Northeast Asia:
2.4% - 2.6%- Europe – Southeast Asia:
2.7% - 3.5%- Europe – Japan: 2.6%
Source: Airbus & Boeing Market Outlook
Our customer promise:
For SmoothTravellingWe are developing a uniformtravelling experience with allairport agents.
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We monitorcustomersatisfaction on aregular basisCustomer satisfaction at HelsinkiAirport in 2017 4,13 (4,07)Customer satisfaction in the airportnetwork in 2017 4,29 (4,29)
Scale 1-5
Services tailored for Chinese passengers
Service guideswritten in Chineseand salespeoplewho speak it
Employee swaps with sisterairport, Beijing CapitalInternational
Service training forairport staff
Cooperation agreement with Chineseairport operator Capital AirportsHolding Company (CAH)
Signs in Chinese
Payment platforms Alipay ja ChinaUnionPay are both available
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Our own page onWeibo and WeChat,videos on Youku
Thank you!