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Devry GSCM 520 Week 3 Quiz

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Question 1.1. (TCO 6) The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message? (Points : 3)

        Quality is free

        Leadership from senior management

        Customer focus

        Total involvement of the workforce

        Continuous improvement

Question 2.2. (TCO 6) Fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category? (Points : 3)

        Define

        Measure

        Analyze

        Improve

        Control

Question 3.3. (TCO 6) A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category? (Points : 3)

        Define

        Measure

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        Analyze

        Improve

        Control

Question 4.4. (TCO 6) Which of the following is not an analytical tool used in six-sigma quality improvement programs? (Points : 3)

        Flow charts

        Run charts

        Control charts

        Pareto diagrams

        Decision diagrams

Question 5.5. (TCO 6) The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means? (Points : 3)

        Stimulating foreign based suppliers of American companies to improve quality

        Reporting quality levels among American firms

        Identifying American firms with the most difficult quality problems

        Providing feedback to applicants by the examiners

        Helping Baldrige award winners increase their sales

Question 6.6. (TCO 3) In the textbook, Toyota's Fujio Cho identified which of the following types of waste to be eliminated? (Points : 3)

        Underproduction

        Excess quality

        Preventive maintenance

        Product defects

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        Kaizen

Question 7.7. (TCO 3) In a lean production system we expect to see which of the following? (Points : 3)

        No extra inventory

        Extra inventory of critical parts held just-in-case

        More parts and fewer standardized product configurations

        Managers being held responsible for quality of the work turned out

        Closer management-labor relationships

Question 8.8. (TCO 3) In the textbook, Toyota's Fujio Cho identified which of the following types of waste to be eliminated? (Points : 3)

        Excess quality

        Motion

        Excess capacity

        Underproduction

        Excess demand

Question 9.9. (TCO 3) Group technology (GT) is credited with which of the following benefits? (Points : 3)

        Reducing waiting time between process operations

        Improving inventory discipline

        Reducing required workforce skills

        Improved labor relations

        Improved small group functioning

Question 10.10. (TCO 3) To implement lean production schedules, a firm would do which of the following? (Points : 3)

        Have excess capacity

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        Force demand

        Hire a consultant

        Bottom-up management

        Implement Kanban groups

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