dezrez brochure pack 2012 for web

www.dezrez.com

Sales, lettings and marketing software from Dezrez

The complete estate agent software solutionIsn’t it great when you come across

software that just works and people that

are easy to work with? That’s us!

Our estate agent software has all the tools

needed to run a modern estate agency.

www.dezrez.com


dezrez

www.dezrez.com

Sales, lettings and marketing software from DezrezSales, lettings and marketing software from Dezrez

www.dezrez.com

Isn’t it great when technology actually makes life simpler?

Easy

Our software has lots of tools to simplify your day.

Upload multiple properties, blocks, developments and new builds, no problem. You don’t need to write up each property individually – just replicate the first one and make any changes as required.

Be organised

With cloud document storage you can have all the information you need at the click of a button, without having to search through filing cabinets or your entire email history.

Timesaving

We know you don’t want to waste your time on tedious admin when you could be spending it selling houses. With dezrez you only need to enter your property details once. Upload to your website and portals, create a range of marketing material, generate letters and send mail outs.

Making connections

We love collaborating with like-minded companies who can help make your life easier. With a range of integrated services including tenant referencing, conveyancing, and external printing, you can make referrals or place orders at the click of a button, and even earn commission!

Client contact made easy

However you prefer to keep in touch, we can help

All the information you need to know about your clients

Computer Telephone Integration - know who is calling before you even pick up the phone

Produce detailed reports for your vendors and landlords at the click of a button, available online

Accurately match buyers with the properties they want to see

Send great looking, personalised, mail outs, emails, and letters

Manage your customers effectively

See at a glance who has been contacted and who needs a call

Mail merge to automatically send a property to every suitable applicant

Workflows ensure your clients always get the contact they need at just the right time

Set reminders for appointments and automatically send details to clients via email or SMS

Report on all customer activity and progress

www.dezrez.com


The smart choice for marketing your properties

Manage your online presence

Live website feeds

Automatic portal uploads

Facebook integration

Twitter integration

Cloud data storage

iPad, iPhone & Android Apps

Provide useful and attractive information

Property particulars

Window cards

Adverts and property lists

Map searching

Digital window displays

Fully integrated websites

The right tools for the job

We’ll never tell you how you should be working, but we’re always happy to provide advice! We give you all the tools you need to run your business your way, and maybe some you’ve never even considered.

Stay in touch with clients

Property matching & mail merging

Build your own business process workflows

Workflow generating activity

Generate and email PDFs at the click of a button

Integration with BriefYourMarket

www.dezrez.com


Knowledge is power

Reports, statistics and targets at your fingertips

With over 200 different reports available in dezrez you have all the power you need to manage every aspect of your business.

Our suite of Morning Meeting reports are great for keeping track of what your staff are doing and what’s going on with your properties. Analyse your KPI’s over time and chart your success, find out more about your client base, or identify areas for improvement – it’s easy when you’ve got the right tools. We will even create custom reports if there is something special you need.

Customisable dashboards put you in charge of what you want to see and where you want to see it. Want to keep some things to yourself? No problem, you can control each staff member’s access to reports.

www.dezrez.com


Have it your way with customisable dezrez

Achieve the look you want

We can create templates for every eventuality. Customise your property particulars, window cards or mail merges, or how about some advertising postcards?

A great estate agent needs a great website. Add a search function to your existing site, or choose from our Site in a Box templates, branded to match your agency.

Chances are, most of your clients will find you first through an online property portal. Project the right image from the start with customisable portal layouts.

Personalised dashboards

With dezrez each user can have their own dashboard with just the features they need. Design your own dashboard to suit the way you work.

What do you see in the clouds?

Anything you want with our document storage

Flexible and useful

Store letters, documents, images and media files in the cloud

Attach every related file to both a property and a client, e.g. contracts, invoices, certificates

Central store for single or multiple branches

Easy to use

Open documents directly from property or client cards

Host PDF brochures and publish to the web with a single click

Create document ‘bundles’ e.g. all forms required for a new tenant

As secure as you want

Give clients password protected online access to files

Restrict access to your office only

Restrict access to certain staff

Stay compliant

Hate searching through filing cabinets?

Want to be able to share property or client related correspondence across all your offices? Are you storing all past client correspondence? Dezrez data storage solves these problems without stacks of paper! OK, maybe you won’t achieve the dream of the paperless office quite yet, but it’s a step in the right direction…

www.dezrez.com


Work outside the office? No problem, so does dezrez!

Don’t waste a minute with dezrez on the go

Do you conduct all of your business from behind a desk? No, we didn’t think so. That’s why we give you the access to dezrez you need, wherever you happen to be.

View your diary on the go so you never miss an appointment. Applicant not turned up? View their details on your smartphone or tablet and give them a call. Then set reminders and “to do’s” for when you get back to the office.

First impressions count

Impress on a valuation – show your vendor just how many potential applicants you have for their property. Use our iPad valuation tool to show comparables and take down details. Use our full write up tool on your iPad to impress clients. On a viewing with a client and the house isn’t right for them? Show them what else you have to offer!

www.dezrez.com


Manage your portfolioIf you like using dezrez to market your

lettings properties, you’ll love dezrezPM,

our brand new Property Management

solution.

www.dezrez.com

Property management software from Dezrez

www.dezrez.com


You spoke, we listened, and the result is... dezrezPM

Keep your office running smoothly

Customisable tenancy progression

Set up workflows for all staff

Set reminders for inspections

Access previous inspections

Upload feedback quickly & easily

Cloud document storage

Store tenant packs, landlord packs, gas certificates, deposit scheme information

Grant password protected access to tenants and landlords

Save time and paperwork

Chatter

Are your property and maintenance managers always on the go? With Chatter you can send instant messages and alert key staff to important information such as cash received from a tenant or a boiler that needs repair. Chatter allows staff to see alerts whatever their location.

Dezrez genuinely listen to their customers

– I’ve been working closely with the team

developing dezrezPM. So when they say they

built the software to suit the way agents

work, they really mean it!

Kevin Winchester Managing Director, Winchester Lettings Ltd

www.dezrez.com


An easy fixThe right tools for the job

We know how time consuming maintenance management can be, so we provide you with all the tools to make sure you stay on top of your managed properties.

When a maintenance problem is reported, dezrezPM prompts the user straight away with all the information you need, and most importantly warns you if the property is tenant find only. You don’t want to waste time arranging maintenance, only to find out the property is not managed!

Email and text contractors with upcoming job details and send reminders to tenants about appointments.

Add invoices from contractors, send bills to tenants and landlords quickly, and alert your accounts department to expected monies.

www.dezrez.com


I’m an estate agent, not an accountant!

Accounting for the way you work

We haven’t just included a generic accounting package; why would we do that? You’re an estate agent after all. We have created an accounting package specifically for lettings agents to run their accounts across all of their offices.

All rent demands can be automatically generated. Receipt rent received from tenants and pay landlords, all from one screen. We even inform you if there are outstanding bills or fees before you proceed.

Reconciliation? Now there’s a word we like to leave to the accountants! Check your bank balance against your account activity daily, weekly or monthly. DezrezPM makes sure the money leaving your accounts matches the amount coming in. Simple.

Take control with dezrezPM

Reporting

Track upcoming tenancy ends, gas safety certificate and contractor insurance renewals

Operational reports provide an informative overview of your business

Daily reports for your property managers

Invoicing & billing

Add invoices from contractors

Raise bills to landlords and tenants

All bills can be customised and branded with your logo

Alert your accounts team to expected invoices

Keeping you compliant

We work with industry experts to provide you with a suite of letters that are compliant with the latest legislations. We will even alert you of any legislative changes and update your letters for you. That’s one less thing to worry about.

I’m really excited to be advising dezrez on

best practice and industry compliance. It’s

been great to witness the development of

dezrezPM – this is what letting agents have

been waiting for!

Susie Crolla CEO, The Guild of Letting & Management


Cool additional services from dezrezIf you’re looking for solutions to make your

office run smoothly, you’ve come to the

right place.

We also have a whole heap of ways to help

you project the right image through your

website, your brochures, your shop front,

even your emails or Twitter feed!

www.dezrez.com

Cool additional services from Dezrez

www.dezrez.com


www.dezrez.com


Who’s calling?

Be prepared for every phone call with our computer-telephone integration software

Know who’s calling before you pick up the phone

See who each staff member in the office is talking to

Complete phone histories for all your contacts

Monitor KPI’S with easy to use reporting features

CTI from dezrez has brought real benefits to

my business, and the dezrez support team

could not have been more helpful in getting it

set up.

Mark Naylor FNAEA Owner, Mark Naylor Estate Agents

www.dezrez.com


Get even more out of dezrez - BriefYourMarket

Dezrez makes it easy to keep clients up to date. If you want to get clever, our partner BriefYourMarket provides you with the tools you need to automatically communicate with your clients using email, newsletters and direct mail. Create workflows and mail clients at specific stages or when milestones or events occur!

This partnership gives estate agents using

dezrez a distinct advantage over their

competitors… Agents using the service have

seen dramatic response rates and increases in

both customer activity and marketing return

on investment.

Rick Palmer Director, BriefYourMarket

Communication is key

www.dezrez.com


www.dezrez.com


You can say an awful lot with 140 characters

Keep up with the Twitterati

Love it or loathe it, there’s no denying that @twitter plays a massive part in modern #communication.

RT @dezrezsupport: Our integration makes it easy for you to tweet directly within your @dezrezsoftware.

#whynot add a Twitter feed to your dashboard so you can monitor what your #competition are tweeting, or listen for potential clients?

So, this Twitter thing… what’s that all about then?

Don’t know your hashtag from your retweet? We can help! Our Social Media experts are on hand to help you get started and advise you on how to use your Twitter account to its full potential.

www.dezrez.com


You’ll this

Thinking about Facebook?

Do you have a Facebook fan page? Not sure how to make the most of it?

Talk to us for advice on all things Social Media. We have experts who can help you set up your page and give you pointers on how to run it.

We can even provide an application that lets your fans search your properties from your Facebook page.

Dezrez made it easy for us to add a Property

Search to our Facebook page. It’s a great

feature that really adds value and helps

our properties and our company receive

maximum exposure.

Robin D’Arcy Managing Director, Bay Estate Agents

www.dezrez.com


www.dezrez.com


A website in a box

Need a new website? Don’t know where to start?

We have the answer. Choose one of our Site in a Box options and we will build you a website with your own branding, images, and colours.

Each of our customisable template choices is packed full of great features including an integrated property search. Want a WordPress site? No problem.

We are very pleased with our new website

- excellent functionality and presentation all

provided with a most helpful service from

Emma and the dezrez team.

Fergus Peers Partner, Archers Town & Country

www.dezrez.com


Is it time for a style update?

Your customers appreciate you keeping your look fresh! That’s what our branding team are here for. Whether your property particulars need a tweak, or you’re thinking of a complete revamp, talk to us. Tell us your ideas and we’ll create a brand new template for you. Don’t worry if your creative juices are running a bit dry - we can show you a huge range of examples to get the ideas flowing!

With over 10 years’ service at dezrez, I’ve

probably dealt with every request you could

think of. So whatever you want to do with

your templates, I can help.

Mark Goodbody dezrez branding team

Cutting edge, or classic and elegant?

www.dezrez.com


www.dezrez.com


Quick Response?

Quite right!

How can you get more value from your printed marketing materials? Want to direct clients to your website or App? How about adding a QR code?

A QR code is a style of barcode which can be scanned by a smartphone, automatically opening a web page with more information.

An easy way to make a great impression, you can use dezrez to automatically generate QR codes and include them on your window cards or property particulars.

Want to know more?

For more information or to get in touch with our branding team, simply use your smartphone to scan the QR code on the right.

www.dezrez.com


Ravensworth printing

Professionally printed documents are a great way to impress your clients. We have a long-standing relationship with Ravensworth, and ordering from within dezrez couldn’t be simpler. You choose the quantity and paper type, as well as any finishing touches, and they will be printed and shipped the same day!

We find the digital print solution really easy to

work with. The system gives me flexibility, the

vendors seem to really like them and it gives

us an advantage over many of the agents in

our area.

Andy McManus Director, Heritage Properties

Add a little luxury

www.dezrez.com


www.dezrez.com


There’s an App for that

Want to stand out from the crowd?

These days every agent has a website, it’s a no brainer. But as technology moves on, so do your clients. Get an edge over your competitors with your own Apps for iPhone, iPad, and Android devices, integrated with your dezrez software.

Our beautifully designed Apps are packed full of useful functionality for your vendors and buyers alike, with property search, vendor login, social media integration and much more.

Don’t know the first thing about Apps?

Don’t worry! We work with a team of experts who will build the App for you. We will guide you through the process, keeping it straightforward and hassle-free.

www.dezrez.com


Could your windows use a lick of paint?

Screenz - your dynamic shopfront

You can’t keep your office open 24/7 (even estate agents sleep). But that doesn’t mean you want to miss opportunities to gain passing trade.

Plasma or LCD screens are a great way to catch the eyes of potential clients. And with screenz, our custom built solution, it’s simple to create a professional display that you can control.

You’re in control

Feed to unlimited number of screens

Display different properties on different screens

Customisable designs

Display adverts and videos

www.dezrez.com


Software that fits, whatever your sizeInternet start-up? Established nationwide

franchise? Whatever your agency size or

style, you should never have to squeeze into

your software. Dezrez has the flexibility to

suit the way you work.

www.dezrez.com

Software to suit your business, from Dezrez

www.dezrez.com


You’ve built an empire?

Great for owners

Compare performance across branches

Strengthen your brand with standardised templates

Automatic feeds to your website from every branch

Easy reporting at branch and company-wide level

Great for negs

Match applicants and properties across all branches

Book valuations for other branches

Book viewings for any branches’ properties

Move clients between branches and view central history

You’ll need a good infrastructure to manage it!

Whether your chain consists of 2 branches or 200, dezrez can help. Enterprise is our solution specifically designed to meet the needs of multi-branchers. Enterprise allows branches to retain their own identities, whilst enjoying the benefits of being part of a chain, without the need for expensive servers in each office.

Great for managers

Benefit from automatic referrals to and from other branches

Encourage friendly (or not so friendly) competition

Centralise your admin department

www.dezrez.com


Anthony Quirk is a family business first established in 1957, which has since undergone many positive changes. Now in its third generation, the property firm has evolved to be one of the largest independent estate agents in Canvey Island.

Dezrez has enabled our negotiators to work

smarter not necessarily harder, the brochures

that the software produces are superb,

particularly the online versions. The system

is so easy to use, managers are able to view

all activities live at any of the branches giving

them the opportunity to monitor negotiators’

progress.

Anthony Quirk Owner, Anthony Quirk

Need more convincing?

www.dezrez.com


George F White have been selling property successfully since 1979. Established as one of the region’s foremost experts, they offer an unrivalled coverage throughout Northumberland and the Borders, Country Durham, Yorkshire and North Lincolnshire, complemented by the London Office in Park Lane.

A competitively priced web based solution

which is constantly improved and upgraded

without additional charge, and a support

structure which leaves the competition

standing. For any multi-branch estate agency,

Dezrez is the market leader.

Stephen McOwan Owner, George F White


www.dezrez.com


www.dezrez.com


You’ve taken the plunge and decided to join a franchise

Smart choice! You’ll have access to your franchise’s specially designed templates and your properties will be automatically uploaded to the website. Dezrez is the perfect choice for franchises, giving you the support, reporting functionality, and flexibility you need. But don’t just take our word for it…

Dezrez enables our agents to adopt best

working practise. The software helps convey

a strong corporate identity and also provides

the franchisees with all the tools they might

need to effectively run their offices.

Mark Harrison Xperience Franchising Limited

Be on the winning team

www.dezrez.com


Parkers (Reading) is the most successful lettings and sales office in the Xperience network, and Estate Agency of the Year Gold Winners 2010 and 2011 for Technology and for Franchise.

We have had dezrez for 10 years and it has

got better and better. It helped me every

step of the way, and now as the owner of the

business I’m able to look at the reports on

the running of the office at a glance. Dezrez

are always making things better and as our

industry has changed so much in recent years

it allows us to do what we are best at without

having to worry about updating technology.

Craig Pearson Owner, Parkers (Reading)


www.dezrez.com


Country Properties is an estate agency franchise with over 21 branches across the Hertfordshire area. Established in 1974, and having started franchising in 1984, they were the first estate agency franchise to be recognised by the British Franchising Association.

Previous software providers could not offer

the cross office integration and ‘real time’

functionality that Dezrez provides. Over 21

offices all sharing live data - properties and

people - is not an easy thing to accomplish.

Dezrez allows us to do just this.

Ian Wilson Owner, Country Properties


www.dezrez.com


New start up? We’ll help you hit the ground running!

Account management

Your own allocated Account Manager

Regular contact to ensure you are getting the most out of dezrez

Advice on additional services

Your point of contact for all upgrades to the software

Branding

We can recommend web developers who specialise in estate agency websites

For a low-cost, no fuss option consider our Site in a Box website templates

Range of great looking property particular templates to choose from

You’re in safe hands

We’re still young enough to remember what it’s like trying to build a new business from the ground up. It’s not easy. But with dezrez you’re off to a great start – with expert advice from our friendly team we’ll give you all the support you need while you find your feet.

Training & support

Minimum 1 full day training included before you go live

Variety of training options to suit your needs

User help whenever you need it from our support team

Phone, email, and live chat support channels

www.dezrez.com


We Will Homes are Swansea based estate agents covering both sales and lettings in our neck of the woods. We Will are long standing customers of ours.

Dezrez helped us launch at a very bad time

in the market (2007) and the technology

advantage that we had over existing

competitors given by dezrez was one major

factor of our initial and continuing success.

Dezrez is the best software for estate agents

on the market by a long way!

Dan Huntley Owner, We Will Homes


Services to make your life easier, and make you money?

Dezrez helps you sell and let your

properties, that’s a given. But did you

know about our other solutions to help

boost your cash flow?

www.dezrez.com

Making money with Dezrez

www.dezrez.comwww.dezrez.com


Conveyancing done the dezrez way

The best service for you

Easy to send & track your referrals

Integrated with dezrez sales progression

Minimum £100 referral fee payable for every completion

Exclusive to dezrez agents

Your own account manager & conveyancer

We can work on conflict files

The best service for your clients

No move no legal fee

Transparent pricing

Our friendly team are easy to contact by phone or email

Efficient and professional service

Members of the Council for Licensed Conveyancers

Our very own team of conveyancers

Have you ever thought “I’m sure I could do a better job”? We have partnered with many solicitors over the years but we wanted to offer something more. Customer care is at the heart of everything we do and we think our agents deserve the highest levels of service and communication. The best way to do that? Do it ourselves.

Unlike most conveyancing companies

dezrezlegal offer a personal service and

great value for money. We would have no

hesitation in recommending dezrezlegal to

any of our clients.

Edward Tayler Christopher Edwards Estate Agents

www.dezrez.com


Tenant Referencing - fast tracked!

The easy way to get your tenants checked

Tenant referencing can take up a lot of an agent’s time. The good news is with dezrez it doesn’t have to be that way!

We partner with Van Mildert Landlord & Tenant Protection to provide an integrated solution which will save you time and money.

We are so confident you will love the service we even give you one week’s free trial!

Sounds interesting, how does it work?

With a couple of clicks in dezrez your reference is ordered. Then track its progress from within dezrez with our case tracking system. That’s it – no typing, no paper forms, and no faxing! Just a quick and efficient service, providing you with a meaningful final report.

www.dezrez.com


OK, ready to take the plunge? Dive in!We know it’s a big decision changing from

the software you’re used to, or starting to

use agency software for the first time.

That’s why we give you all the support you

need to make the move – we guarantee it

won’t be long until you don’t know how

you managed without dezrez!

Give us a call now on 08454 652222, it could

be one of the best decisions you ever make!

www.dezrez.com

Making the move to Dezrez

www.dezrez.com


Meet the team

Directors

Keeping their fingers firmly on the pulse of market, but one eye on the surf report!

Support

A fantastic team of geeks powered by caffeine drinks and the occasional takeaway.

Branding

Hippies and rappers make the best of friends!

Training

Lesson 1. The first thing to teach you is we’re always ready to help, approachable and flexible.

Developers

Split between the follically challenged and the overweight. In some cases, they are both.

Account Management

Fluent in translating between geekspeak and plain English (Or Welsh!).

www.dezrez.com


We get along great!

Accounts

Happy to answer any questions, except about their ages!

Portals

Special skills include detective work, technical know-how, and schmoozing with portal account managers.

Data Migrations

Helping our new customers wave goodbye to their old software.

Sales

Less is more; we simply let our product do the talking... most of it anyway.

Dezrezlegal

How all conveyancers should be, you’ll love our team even more than the referral fee!

www.dezrez.com


Count on us to get you started... and keep you going

Training to suit you

Bespoke training days at our office or yours

Monthly basic and advanced courses in choice of locations

Can’t leave the office? We can provide training over the net

All the support you need

Contact us by phone, email, online, or Twitter

Technical and user help support

We can connect to your computer to understand the problem fully

Video user guides on our YouTube channel

We all need a helping hand sometimes

From a quick query to several days of advanced training, our friendly and knowledgeable team are here to ensure you get the best possible experience from your investment in dezrez.

Training

With an in-depth knowledge of both dezrez and the estate agency business, our fantastic trainers will show you how to use dezrez to suit the way you work. Talk to us about our customisable training solutions; we have options to suit almost everyone.

Support

We know how frustrating it is when you have a problem with technology – you need somebody to help, and quick! Our support team are real people, not call centre robots. And they can help you with much more than just technical problems. For dezrez tips and tricks, these are the guys to ask!

www.dezrez.com


Data Transfers – everyone loves CHIPs!

What about all my data?

You’ve probably got several years’ worth of valuable data you can’t do without? Don’t fancy copying over every single record manually? Didn’t think so!

With dezrez you don’t need to worry about it. Our Data Migration team’s sole purpose is to get your data out of your old software and into dezrez. The information is placed where you need it, when you need it, leaving it ready to go for day one.

“I can’t live without my history!”

The Client Historic Information Portal (CHIPs) contains your archived and historic diary information. Your archived clients and properties, as well as all your diary entries, are stored safely in the cloud and are easy to access from dezrez.

www.dezrez.com


Get to the top of the board!

The dezrez usage league - where do you feature?

Do you have a competitive streak? Of course you do, you’re an estate agent! Maybe that’s why it’s always so tight at the top of our monthly Usage League.

The league rates your usage of dezrez and lets you know how you are performing. Our best agents use over 90% of the software. And with a product as feature-packed as dezrez, that’s pretty impressive!

It’s important to us that you get value for money from your investment in dezrez. By monitoring your usage we can offer advice and tailor training specifically suited to each branch.

It’s no coincidence that the Xperience franchise offices that top the rankings of dezrez usage are also amongst our top performing offices.

Mark Harrison Xperience Franchising Limited

www.dezrez.com


You’re more than just a number

Your voice, your User Voice community

The User Voice section of our website puts you firmly in the development driving seat, letting you suggest new features or improvements and share your opinions on other agents’ ideas. The most popular ideas get fast-tracked for consideration – we can’t promise we will run with every idea (you’ll still need to make the tea yourself!) but we promise to try.

Keeping you updated

We think it’s important to keep you updated too. That’s why we provide you with monthly reports on how well you are using the software and suggestions on features you might want to start using.

Our newsletter and blog are also great sources of information, whether you’re looking for tips to help you get the most out of dezrez, or you want to know what we’ve got in the pipeline.

www.dezrez.com


Dezrez Services LimitedEthos BuildingKings RoadSwansea SA1 8AS

t 08454 652222f 01792 485590e [email protected]

www.dezrez.com

dezrez brochure pack 2012 for web

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