DGPFSS

Serving those who serve À votre service

DGSSPF

CPSP Presentation to new B/W Comds

Base Commanders Symposium of Canadian Morale and Welfare

Programs

27 April 2010

Support our Troops Appuyons nos troupes

CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES

Outline

• Roles and Responsibilities B/W Comd and PSP• Roles and Responsibilities B/W Comd and

MFRC• Key messages

CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES

PSP Programs Roles and Responsibilities

B/W Comds• Delivery of local MW

programs• Local delivery of National

MW programs • Local funding of MW

programs IAW policy• Day to day management

of PSP staff• Partnership with

DGPFSS/PSP• Communications

PSP Division (DGPFSS)• Functional auth for MW

programs• Manage and deliver

National MW Programs• National Funding of MW

programs IAW policy• HR management of PSP

staff IAW DOA• Partnership with

Base/Wing Comd• Communications

CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES

PSP Programs Roles and Responsibilities

B/W Comds• Own local PSP activities• Provide direction• Provide feedback• Provide local funding• Partner in managing• Communications-keep PSP

Ottawa in the loop

B/W PSP Staff• Responsible for program delivery• Responsive to B/W Comds• Manage local programs within

national policies• Accountable for assigned

resources• Manage NPF employees within the

HR DOA• Communications-keep B/W Comd

and PSP Ottawa in the loop

CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES

Military Family Services Program Roles and Responsibilities

Challenge/ Opportunity: Military Family Resource Centres in Canada are 3rd party organizations governed by Boards of Directors whose membership is comprised of a minimum 51% civilian spouses of CF members.

To maximize success: Understand roles and responsibilities of B/W Commander, DMFS and the MFRC as

outlined in annual DND/MFRC MOU Compel coordination and cooperation among all your service providers to maximize

efficiency and effectiveness Assign appropriate ex-officio B/W Commander OPI to MFRC Board of Directors Make use of the regionally based DMFS Field Operations Manager to provide you

with orientation, interpretation, guidance etc. Recognize accountability and authority for site-specific services (even if not B/W

Commander funded) Support nationally mandated/funded policies and programs

CANADIAN FORCES PERSONNEL AND FAMILY SUPPORT SERVICESSERVICES DE SOUTIEN AU PERSONNEL ET AUX FAMILLES DES FORCES CANADIENNES

Keys MessagesCoordination Cooperation Integration

1. There is one Customer - the Military member and his/her family

2. PSP staff and the MFRC exist to deliver programs and services to your military community. If they are not meeting your needs, they are probably not doing their job.

• Insist that your services providers (PSP, Fitness, HP, Rec, Sports and the MFRC) collaborate to coordinate programs and service delivery

• Help us ensure that local MW programs are delivered within the National policy framework

• In times like today (when resources are shrinking) ensure that we align programs to make the best use of local and national resources. (e.g. the sports program)

• If you are not satisfied with the services you are receiving, please let me know. Together we can make it work