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DATAMIND GLOBAL SERVICES Smart Business Solutions © Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

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One stop solution for high quality, time bound and cost effective Outsourcing Services for Data Processing, Market Research, Technical Support and Customer Support. - See more at: http://datamindgs.com

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  • 1. D ATA M I N D GLOBALSERVICES Smart Business Solutions Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential

2. About Us Mission, Vission & Values Our Principles Management ProfileOur Services Quality Policies Infrastructure Datamind EdgeWork Process Reach us Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 3. About Datamind Global Services Datamind Global Services (DGS) is one of the leading data processing company based in Kolkata (India), dedicated to deliver high quality performance by matching the right need with the correct solution.With rich experience in Healthcare, FMCG, Media and Telecom (to name a few), DGS helps its clients to efficiently manage their business data and information by providing offshore outsourcing of data processing, market research, technical support and customer support services. Our solutions and services put your information to work by delivering the right content to the right users at the right time. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 4. Vission, Mission & Values To be the "partner of choice" for the Outsourcing Industry worldwide.Provide Ongoing Satisfaction to our customers rendering professional quality services which are at the leading edge of price and performance. To help our customers achieve their business objectives by providing innovative and best-in-class BPO services. Customer Centric approach - "We are much more than a vendor; we are your partner. High standards of personal and professional ethics Confidentiality and securing intellectual property of our clients Constantly strive for innovation and excellence Excellence, learning and sharing Fun-filled work environment with care and respect for each individual Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 5. About DGS PrinciplesOur relationship with clients is based on the principles of honesty, quality of work, quick turn-around-time and total commitment to their needs. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 6. Management Profile ANIRBANSUBIRABHIJITProject Management with over 11 years of experience in operations across different sectors like Telecom, Utility, Finance. Currently involved in the role of Head of Operations for Datamind Global Services which involves end to end client service delivery across geographies. Specialties: Project Management, Data Processing and Info graphics services.Total 11 years of Marketing and Sales experience in Financial domain. Currently responsible for the smooth operational run at Datamind Global Services. He also heads the admin department at DGS and ensures that the organization do not face any administration issues. Subir is a sports lover and enjoys watching Cricket and Soccer at his leisure.A Management professional with 10+ years of experience in Operations, Business Development and Quality with leading KPOs and consulting firms. At DGS Abhijit leads the business development efforts and takes care of the client engagement activities. A cricket and wildlife buff, unwinds by travelling and spending time with his pets. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 7. Our ServicesData Entry Services: Online/ Offline Database Mailing Lists Catalogues Surveys Company Reports Insurance Claims From Yellow /White Pages Dictionaries, Manuals & Encyclopedia Copying, Pasting, Editing, Sorting & Indexing Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 8. Our ServicesData Processing Services: Form Processing Insurance Claim Processing Survey Processing Check & Credit Card Processing Summarizing data in reports Image processing Data extraction & capture Subscription & membership enrollment processing Rebate and coupon redemption Digitization of data Data conversion (HTML, PDF, XML, Word etc) Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 9. Our ServicesWeb & Internet Services Surveys and feedback Database design and input of research data Web design Web development Search Engine Optimization Info graphics e book conversion Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 10. Quality Policy at DGS Data quality is of prime importance to us and we follow stringent quality guidelines to ensure accurate data collection/capture across methodologies.Quality ensuring reliability and Customer satisfaction Quality is a passion at DGS and the aspects of high quality permeate in every department. The strong process orientation translates into real benefits like reduced cycle times, improved customer satisfaction scores and better cost efficiencies. At DGS, we offer customer care with emphasis on relationships, speed, expertise, and cost control. DGS strives to ensure that our customers will get exceptional interactive customer care and enjoy quality assistance.DGS works with you throughout to ensure that your objectives and standards are met. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 11. Infrastructure The state of art infrastructure selected is both scalable and flexible providing for small to corporate size enterprises. It has a distinct locational advantage for providing high quality, low cost business process outsourcing services by leveraging local talent pool in Kolkata. This infrastructure also ensures that the clients data is secured. The setup is equipped with-24 x 7 Security and Access Control Uninterrupted Power Supply with battery backups for Servers Leased Internet connection providing instant global connectivity for text, voice, graphics and data. 25 seater capacity with 50 employees 2 shifts. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 12. Datamind Edge Our Strength & CompetencyReduced Costs -Through our global workforce, we help our customers increase ROI by providing services at lower than market costswith no sacrifice in quality or time.Speed-to-Market - With access to a large skilled labor pool and 24 hour production we have the people and skill sets to meet your needs with rapid delivery helping your company stay ahead of the competition.Superior Quality - Using our Global Solutions methodology, we guarantee superior quality and customer satisfaction. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 13. Our Commitment We are committed to provide solutions conforming to international standards, through constant up gradation of technology and processes, in order to ensure consistent quality for our customers. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 14. Work Process We work hard to achieve success for our clients because when their company succeeds, we succeed.Step 1:Response to customers enquiry by emails.Step 2: Discussion with customer to understand requirements. Step 3: Training, sample work and customer satisfaction. Step 4:Price finalization.Step 5: Pilot project started after customers approval of work quality. Step 6: High-quality, Consistent & cost effective solution delivered. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 15. Reach us with EaseRegistered Office: Datamind Global Services 178(30), Madhusudan Banerjee Road (Near Mangaldeep) Post office -Nimta Kolkata-700049 West Bengal, IndiaVoice- India: E-mail:+91-9903172578 [email protected] :www.datamindgs.com Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 16. Join hands with Datamind Global Services for your Offshore Outsourcing, Data Entry Services and Back Office Operations requirement. Datamind Global Services, 2013. All Rights Reserved - Privileged and Confidential 2012.