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- 1. D ATA M I N DGLOBALSERVICESSmartBusinessSolutions Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential
2. About UsMission, Vission & ValuesOur PrinciplesManagement ProfileOur ServicesQuality PoliciesInfrastructureDatamind EdgeWork ProcessReach us Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 3. About Datamind Global Services Datamind Global Services (DGS) is one of the leading data processing company based in Kolkata (India), dedicated to deliver high quality performance by matching the right need with the correct solution. With rich experience in Healthcare, FMCG, Media and Telecom (to name a few), DGS helps its clients to efficiently manage their business data and information by providing offshore outsourcing of data processing, market research, technical support and customer support services. Our solutions and services put your information to work by delivering the right content to the right users at the right time. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 4. Vission, Mission & Values To be the "partner of choice" for the Outsourcing Industry worldwide. Provide Ongoing Satisfaction to our customers rendering professional quality services which are at the leading edge of price and performance. To help our customers achieve their business objectives by providing innovative and best-in-class BPO services. Customer Centric approach - "We are much more than a vendor; we are your partner. High standards of personal and professional ethics Confidentiality and securing intellectual property of our clients Constantly strive for innovation and excellence Excellence, learning and sharing Fun-filled work environment with care and respect for each individual Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 5. About DGS PrinciplesOur relationship withclients is based on theprinciples of honesty,quality of work, quickturn-around-time andtotal commitment totheir needs. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 6. Management ProfileANIRBANSUBIRABHIJITProject Management Total 11 years ofA Managementwith over 11 years ofMarketing and Salesprofessional with 10+experience inexperience inyears of experience inoperations acrossFinancial domain.Operations, Businessdifferent sectors like Currently responsibleDevelopment andTelecom, Utility,for the smooth Quality with leadingFinance. Currently operational run at KPOs and consultinginvolved in the role ofDatamind Globalfirms. At DGS AbhijitHead of Operations for Services. He alsoleads the businessDatamind Globalheads the admindevelopment effortsServices which involvesdepartment at DGSand takes care of theend to end clientand ensures that the client engagementservice delivery acrossorganization do notactivities. A cricket andgeographies. face any wildlife buff, unwindsSpecialties: Project administration by travelling andManagement, Data issues. Subir is a spending time with hisProcessing and Infosports lover and pets.graphics services. enjoys watching Cricket and Soccer at his leisure. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 7. Our Services Data Entry Services: Online/ Offline Database Mailing Lists Catalogues Surveys Company Reports Insurance Claims From Yellow /White Pages Dictionaries, Manuals & Encyclopedia Copying, Pasting, Editing, Sorting & Indexing Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 8. Our ServicesData Processing Services: Form Processing Insurance Claim Processing Survey Processing Check & Credit Card Processing Summarizing data in reports Image processing Data extraction & capture Subscription & membership enrollment processing Rebate and coupon redemption Digitization of data Data conversion (HTML, PDF, XML, Word etc) Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 9. Our ServicesWeb & Internet Services Surveys and feedback Database design and input of research data Web design Web development Search Engine Optimization Info graphics e book conversion Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 10. Quality Policy at DGSData quality is of prime importance to us and we follow stringent qualityguidelines toensureaccuratedatacollection/capture acrossmethodologies.Quality ensuring reliability and Customer satisfactionQuality is a passion at DGS and the aspects of high quality permeate inevery department. The strong process orientation translates into realbenefits like reduced cycle times, improved customer satisfaction scoresand better cost efficiencies.At DGS, we offer customer care with emphasis on relationships, speed,expertise, and cost control. DGS strives to ensure that our customers willget exceptional interactive customer care and enjoy quality assistance.DGS works with you throughout to ensure that your objectives andstandards are met. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 11. Infrastructure The state of art infrastructure selected is both scalable and flexible providing for small to corporate size enterprises. It has a distinct locational advantage for providing high quality, low cost business process outsourcing services by leveraging local talent pool in Kolkata. This infrastructure also ensures that the clients data is secured. The setup is equipped with- 24 x 7 Security and Access Control Uninterrupted Power Supply with battery backups for Servers Leased Internet connection providing instant global connectivity for text, voice, graphics and data. 25 seater capacity with 50 employees - 2 shifts. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 12. Datamind EdgeOur Strength & Competency Reduced Costs -Through our global workforce, wehelp our customers increase ROI by providingservices at lower than market costswith nosacrifice in quality or time. Speed-to-Market - With access to a large skilledlabor pool and 24 hour production we have thepeople and skill sets to meet your needs with rapiddelivery helping your company stay ahead of thecompetition. Superior Quality - Using our Global Solutionsmethodology, we guarantee superior quality andcustomer satisfaction. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 13. Our Commitment We are committed to provide solutions conforming to international standards, through constant up gradation of technology and processes, in order to ensure consistent quality for our customers. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 14. Work Process We work hard to achieve success for our clients because when their company succeeds, we succeed.Step 1: Response to customers enquiry by emails.Step 2: Discussion with customer to understandrequirements.Step 3: Training, sample work and customersatisfaction.Step 4: Price finalization.Step 5: Pilot project started after customers approval ofwork quality.Step 6: High-quality, Consistent & cost effectivesolution delivered. Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 15. Reach us with Ease Registered Office: Datamind Global Services 178(30), Madhusudan Banerjee Road Voice- India:+91-9903172578 (Near Mangaldeep)E-mail:[email protected] Post office -Nimta Kolkata-700049 Web :www.datamindgs.com West Bengal, India Datamind Global Services, 2012. All Rights Reserved - Privileged and Confidential 16. Join hands with Datamind Global Services foryour Offshore Outsourcing, Data Entry Servicesand Back Office Operations requirement. Datamind Global Services, 2013. All Rights Reserved - Privileged and Confidential2012.