1. 1. DOMESTIC PRODUCT OVERVIEW DHL eCommerce DHL eCommerce Domestic Network and Products PUBLIC
2. 2. PUBLIC Domestic Workshare Program DHL eCommerce is one of the largest work share partners of the United States Postal Service (USPS) Our distribution centers are strategically located in key cities across the U.S. enabling us to inject in thousands of USPS locations in a daily basis By sorting to the deepest possible level we are able to achieve substantial postage presort discounts and outstanding service for our customers By using the USPS for last mile delivery for 100% of our domestic parcels, we are able to reach more than 153.9mn delivery points nationwide DHLeC Domestic Product Portfolio
3. 3. PUBLIC Domestic Product Portfolio DHLeC Domestic Product Portfolio DHL Smartmail Parcel DHL Smartmail Parcel Plus DHL Smartmail Flats DHL Smartmail BPM Parcel * Most Zips assigned an Expected Day of Delivery (EDD) of 2 or 3 days. Some remote areas assigned EDD of more than 3 days 116 oz. L+G 50 MAX L 27 H 17 T 17 GRD 37 Postal Days EXP 25 Postal Days Free tracking & performance reporting Limited Dangerous Goods Ground Pricing by OZ or OZ & Zone Signature service for a fee eFile required 125 lbs. L+G 50 MAX L 27 H 17 T 17 GRD 37 Postal Days EXP 25 Postal Days Free tracking & performance reporting USD 100 insurance Limited Dangerous Goods Ground Pricing by LB & Zone Signature service for a fee eFile required 6 oz.15 lbs. L+G 50 MAX L 27 H 17 T 17 MIN L 6 H 6 T 0.25 GRD 37 Postal Days EXP 2-5 Postal Days Free tracking & performance reporting Signature service for a fee eFile required 116 oz. MIN H = 5 L= 6 T= 0.009 MAX H=12 L=15 T=0.75 GRD 37 Postal Days EXP 25 Postal Days Superior performance due to sort penetration Free tracking (not including delivery confirmation) & performance reporting DHL Easy Return Light:116 oz. Plus/Ground:1 oz.25 lbs. L+G 84 MAX L 27 H 17 T 17 Light 24 Postal Days Plus 13 Postal Days GRD 37 Postal Days USD 100 insurance 6 label solutions Free pickup No surcharges Free tracking & performance reporting EXP MAX 2-3* Postal Days 4 oz.25 lbs. L+G 50 MAX L 22 H 17 T 15 Free tracking & performance reporting Pricing by OZ/LB break and zone Signature service for a fee USD 100 Insurance eFile required DHL Smartmail Catalog 1 oz.15 lbs. L+G 50 MAX L 27 H 17 T 17 MIN L 6 H 6 T 0.25 GRD 37 Postal Days EXP 25 Postal Days Tracking for a fee
4. 4. PUBLIC SM Parcel Specifications Key product specs of SM Parcel include increased visibility with free end-to-end tracking and extensive customer portal reporting DHLeC Domestic Product Portfolio Product specifications Weight Max. actual weight: < 16 oz. Dimensions Length + Girth 50 L27 H17 W 17 Items exceeding 84 are not accepted by DHL eCommerce Restrictions An IMpb barcode must be applied on every parcel Dangerous Goods are limited to certain classes. customers must undergo an approval process prior to shipping ORM-D and Lithium batteries First Class content not allowed No USPS proprietary marking eFile must be provided by customer Rate structure and other charges Ounce-based rating 116 oz. OR Ounce + Zone- based pricing Surcharges may apply, e.g. fuel, oversized parcels, selective routing & distribution, physical qualification, minimum order fee, dangerous goods, etc. Standard features Free end-to-end tracking on every parcel Estimated delivery date Saturday delivery (free of charge) Customer portal reporting Selective routing & delivery Convenient electronic invoicing Online pick-up and supplies order entry Service disruption alerts Zip code validation E-mail status update alerts Signature confirmation available (for an additional fee)
5. 5. PUBLIC SM Parcel Plus Specifications Key product specs of SM Parcel Plus include no rural or residential delivery surcharges and complimentary insurance coverage DHLeC Domestic Product Portfolio Product specifications Weight Parcel Plus Ground: 125 lbs. Parcel Plus Expedited; 115 lbs. Dimensions Length + Girth 50 L27 H17 W 17 Items exceeding 84 are not accepted by DHL eCommerce Restrictions An IMpb barcode must be applied on every parcel Dangerous Goods are limited to certain classes. customers must undergo an approval process prior to shipping ORM-D and Lithium batteries First Class content not allowed No USPS proprietary marking eFile must be provided by customer Rate structure and other charges Zone and weight 125 lbs. Surcharges may apply, e.g. fuel, oversized parcels, selective routing & distribution, physical qualification, minimum order fee, dangerous goods, etc. Standard features Free end-to-end tracking on every parcel Estimated delivery date Saturday delivery (free of charge) Customer portal reporting Selective routing & delivery Convenient electronic invoicing Online pick-up and supplies order entry E-Mail status update alerts Insurance coverage of USD 100 Signature confirmation available (for an additional fee)
6. 6. PUBLIC Domestic Parcel Statistics DHLeC Domestic Product Portfolio 15,825 Total number of daily parcel sorts 92% Of parcels today sorted to 5-digit zip 6,132 # of DDUs DHLeC injects at today 500mDomestic parcels injected into the postal network since 2014 More than Our strength in numbers
7. 7. PUBLIC Easy Return Specifications Key product specs of Easy Return include no volume requirements and USD 100 insurance coverage. DHLeC Domestic Product Portfolio Product specifications Weight Light: < 16 oz. Plus: 1-25 lbs. Ground: 1oz. 25 lbs. Transit Times Light: 2 4 Postal Days Plus: 1 3 Postal Days Ground: 3 8 Postal Days Dimensions Length + Girth 84 Max: L27 H17 W17 Rate Structure Light: Ounce-based Plus & Ground: Weight + Zone based Retailer Benefits End-to-end Tracking No Volume Requirements Reduced complexity Improved visibility & tracking Reasonable cost Returns management via DHL eCommerce Customer Web Portal Pre-alert/returns notification Simple pricing structure Insurance coverage included Consumer Benefits Convenient & hassle free Returns can be dropped directly into mail box or local post office End-to-end tracking via DHL eCommerce Web Track Fast & reliable service
8. 8. PUBLIC Solution Overview Merchant Consumer Shipper E-mail label Merchant e-mails return label to consumer using the web portal CSR e-mails label to consumer using the web portal Apply label to parcel Deposit at mailbox or local post office Deliver package to merchants return center Provide web portal support and tracking Stuff-the- box Merchant pre-prints label through API interface and places label inside box Pre-print label and place in box using API Apply label to parcel Deposit at mailbox or local post office Deliver package to merchants return center Provide web portal support and tracking Consumer API Consumer generates label by accessing merchants URL Integration of website with DHL eCommerce API interface Access merchants website and create label Apply label to parcel Deposit at mailbox, local post office Deliver package to merchants return center. Provide web portal support and tracking Batch label DHL eCommerce pre-prints return labels in batches and ships return labels to the merchant Insert return label in outbound package Apply return label to parcel Deposit at mailbox or local post office Deliver package to merchants return center Provide web portal support and tracking RSF (Return Shipment File) Customer prints return labels using their own IT platform and provides RSF to DHL eCommerce on a daily basis Insert return label in outbound package. Provide RSF to DHL eCommerce Apply return label to parcel Deposit at mailbox or local post office Certify return labels. Deliver package to merchants return center Provide web portal support and tracking Link Label Customer creates either a multi-use or single use Easy Return link Easy Return link can either be e-mailed to a single customer or used by multiple customers Complete the required information on the Web Page (e.g. RMA #) & print the label Apply label to parcel Deposit at mailbox or local post office Deliver package to merchants return center. Provide web portal support and tracking Easy Return Label Solutions DHLeC Domestic Product Portfolio
9. 9. PUBLIC What is SM Parcel Expedited Max? DHL eCommerces premium parcel service offering that is faster and more reliable than our current Expedited product. Not day definite, but will get closer Ideal fit for customers who are looking for a fast & predictable shipping option at a reasonable price Managed performance product with clearly defined SLA cutoffs and pro-active performance management DHLeC Domestic Product Portfolio
10. 10. PUBLIC SM Parcel Expedited Max Specifications Key product specs of SM Parcel Expedited Max include faster transit times and extensive performance management. DHLeC Domestic Product Portfolio Product specifications Weight Min. billable weight: 1 oz. Max. billable weight: 25 lbs. Dimensions Max: L27 H17 W 17 Requirements An Expedited Max sticker to be applied on every parcel to identify. Done by DHLeC. eFile must be provided by customer All SM Parcel restrictions must be adhered to Restrictions Dangerous Goods are limited to certain classes (content category codes 01 & 04) & customers must undergo an approval process prior to shipping Rate structure and other charges Weight (oz./lb.) + Zone-based pricing Surcharges may apply (e.g. fuel, unqualified/oversized dimensions, SR&D) Standard features Free end-to-end tracking on every parcel Insurance coverage of USD 100 Piece-to-bag scanning Expected delivery date Saturday delivery (free of charge) Customer portal reporting Built in routing upgrades Online pick-up and supplies order entry Service disruption alerts Zip code validation E-mail status update alerts Signature confirmation available (for an additional fee)
11. 11. PUBLIC DHL eCommerce Customer Web Portal The DHL eCommerce Customer Web Portal is a robust tool that provides customers with key components, such as tracking tools, volume analytics, performance monitoring and returns management DHLeC Domestic Product Portfolio Secure access at any time & anywhere Customized module Customer profile management Back-end IT integration Full visibility In-depth reporting Customer benefits
12. 12. PUBLIC DHL eCommerce Web Track DHL eCommerce participates in the USPS Premium Tracking Services. By participating in this program, we receive latest event information numerous times throughout the day DHLeC Domestic Product Portfolio Direct contact to DHL eCommerce Customer Service via phone or email
13. 13. PUBLIC DHL eCommerce Customer Web Portal Easy Return Reporting Customers can easily access returns analytics through the DHL eCommerce Customer Web Portal, including label creation, returns reporting, transit times and end-to-end tracking DHLeC Domestic Product Portfolio
14. 14. PUBLIC DHL eCommerce Web Track Delivery Location Attributes DHLeC Domestic Product Portfolio DHL eCommerce has recently introduced Delivery Location Attributes (DLA). (e.g. DELIVERED LEFT WITH INDIVIDUAL, LEFT AT FRONT PORCH, ETC.) NEW
15. 15. PUBLIC U-PIC Insurance With up to USD 100 insurance on all SM Parcel Plus and SM Easy Return pieces & additional coverage available, DHL eCommerce is a leader in the shippers insurance market DHLeC Domestic Product Portfolio 1) Once the parcel is injected into the USPS mailstream, insurance is no longer valid; 2) USPS gives USD 50 or USD 100 of coverage based on volume. Customers shipping 50,000 parcels get USD 100 of included coverage DHL eCommerce Amount insured: Free up to USD 100 (SM Parcel Plus & SM Easy Return ONLY) Additional coverage & features available directly through U-PIC (for a fee) FedEx SmartPost Amount insured: Free up to USD 1001) No Coverage Available Beyond the USD 100 per pc UPS Mail Innovations Amount insured: Free up to USD 1001) No Coverage Available Beyond the USD 100 per pc USPS Priority Mail Amount insured: Free up to USD 50 Additional coverage & features available for a fee Logistics Provider Insurance Offered Competitive Advantage
16. 16. PUBLIC THANK YOU