dhl global forwarding sisseostetavate teenuste …

09.10.2013

DHL GLOBAL FORWARDING SISSEOSTETAVATE TEENUSTE MÕÕTMINE, HINNAMONITOORING, TEENINDUSTASEMED

DHL Global Forwarding | Page Ostujuhtimise Aastakonverents 2013 2

TEEMAD

 

 DHL Global Forwarding

 Sisseostetavate Teenuste Taseme Mõõtmine

•  Mere- ja Lennuveod

•  Kohalikud teenused

 Teenindustasemed

 Hinnamonitooring

 Tarnijate juhtimine


DHL GLOBAL FORWARDING

 





 Teenindustasemed

 Hinnamonitooring



DHL – Products, Services and Solutions

Airfreight and Ocean Freight Services

Europe-wide Transportation

Contract Logistics and Industry Solutions

Export, Import and Domestic Products

Global Forwarding, Freight Supply Chain Express

•  Airfreight •  Ocean Freight •  Multimodal •  International Supply Chain •  Industrial Projects •  Customs Brokerage •  Transport Control Towers •  Lead Logistics Provider •  Niche (high value, fashion,

perishables and motor sport)

 Time Definite •  DHL EXPRESS 9.00, 10.30,

12.00 •  DHL EXPRESS WORLDWIDE •  DHL EXPRESS ENVELOPE •  DHL EXPRESS EASY  Same Day •  DHL SAME DAY  Day Definite •  DHL ECONOMY SELECT  Plus additional Services (e.g. Global Trade Services) and Solutions (e.g. DHL MEDICAL EXPRESS)

 Supply Chain Solutions •  Warehousing •  Distribution •  Managed Transport Service •  Value Added Services

(e.g. packaging, technical services, procurement)

 Information Solutions •  Marketing Solutions •  Correspondence Management •  Office Document Solutions

 Flexible and customized road and intermodal transportation network •  Groupage •  Part Loads •  Full Loads •  Rail Transportation •  Customs Services •  Trade Fairs and Events


SISSEOSTETAVATE TEENUSTE MÕÕTMINE

 





 Teenindustasemed

 Hinnamonitooring



MERE- JA LENNUVEOD

Eesmärgiks on hinnata vedaja suutlikkust regiooniti ning veosuundade kaupa

Tuginetakse eksperthinnangutele

Mõõtmiskriteeriumid baseeruvad faktoritele, mida DHL GF oma kvaliteedipoliitikas oluliseks peab

Igal kriteeriumil on omaette kaal. Hinne kriteeriumi kohta ühest viieni.

Maksimaalne skoor on 500, strateegilise partneri skoor peaks olema vähemalt üle 400, partneri tase peaks olema vähemalt 300


MERE- JA LENNUVEOD

Geographic Coverage

Competitiveness on FAK Rates

Competitiveness on Named Accounts

Competitiveness on Pre- and Oncarriages

Flexibility on Pick-Ups and

Drop-Offs

Flexibility on Demurrage /

Detention issues

Flexibility on Claims

Handling

Customer Service /

Documentation

Service Integrity IT Capabilities

Score Total Total Score Total Score Total Score Total Score Total Score Total Score Total Score Total Score Total

LAEVALIIN A 1 10 27 47 3 45 5 50 5 25 1 5 3 30 4 40 5 25

LAEVALIIN B 1 10 15 15 1 15 1 10 1 5 1 5 1 10 1 10 1 5

LAEVALIIN C 4 40 47 35 3 45 5 50 3 15 4 20 3 30 5 50 4 20

LAEVALIIN D 3 30 28 34 5 75 2 20 3 15 4 20 5 50 3 30 5 25

::::::::: ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: ::::::::: :::::::::

LAEVALIIN X 5 50 50 40 4 60 3 30 5 25 5 25 5 50 5 50 5 25


MERE- JA LENNUVEOD

Competitiveness of FAK Rates Competitiveness for Named Accounts

LAEVALIIN A Score Total

weight Total Total Score Total

weight Total Total

EURO -‐ ASPA 1 15 17,61 2,64 27 5 75 17,61 13,20 47

ASPA -‐ EURO 1 15 47,04 7,06 2 30 47,04 14,11

EURO -‐ SPAC 2 30 2,44 0,73 3 45 2,44 1,10

EURO -‐ AMNO 4 60 13,00 7,80 4 60 13,00 7,80

AMNO -‐ EURO 5 75 5,07 3,80 2 30 5,07 1,52

EURO -‐ AMLA 3 45 5,41 2,44 5 75 5,41 4,06

AMLA -‐ EURO 4 60 1,54 0,93 1 15 1,54 0,23

EURO -‐ EMA 1 15 7,89 1,18 4 60 7,89 4,73


GO GREEN


KOHALIKUD TEENUSED

Ülesehitus on hindamisel sama nagu globaalsetel teenustel

Hankijad on jaotatud nelja gruppi

•  Kohalike vedude allhankijad

•  Ladustamine ja terminaliteenused

•  Kontsernisisesed allhankijad

•  Regulaarliikluse allhankijad


TEENINDUSTASEMED

 





 Teenindustasemed

 Hinnamonitooring



TEENINDUSTASEMED

Millised peaks olema kriteeriumid, mille väärtust mõõta?

Millised peaksid olema standardid?


TEENINDUSTASEMED


BOONUSSÜSTEEMID

 





 Teenindustasemed

 Hinnamonitooring



HINNAMONITOORING

Globaalse ostujõu ärakasutamine

Tsentraalsed kompetentsikeskused

Pidev kommunikatsioon kompetentsikeskuste ja selle alla kuuluvate riikide vahel

Iganädalased turuülevaated

Suhtluskanal müügi ja ostu vahel


OCEAN CARGO CENTER

Europe Americas Asia Pacific Middle East Africa

Middle Europe

Northern-Europe

Mediterranian

UK

Dan

emar

k

Sw

eden

Finl

and

Nor

way

Lith

uani

a

Latv

ia

Est

onia

Irela

nd


TARNIJATE JUHTIMINE

 





 Teenindustasemed

 Hinnamonitooring



TARNIJATE JUHTIMINE

BOM

Product Services

Origin Services

Freight Services

Arrival Services

Destination Services

In Country Transport

Origin Operations

Origin Port Freight Destination

Port X-Dock Facility

Destination DCs Consumer Manufacture Domestic

Carrier Domestic Transport

Supply Chain Visibility

Solution Design & Supply Chain Consulting Services

Customs & Foreign Trade

Purchase Order

Planning & Sourcing

Point of Sale

Raw Materials

Demand Planning & Forecasting

2

Transportation Cross Dock

Warehousing Reverse Logistics Shared User

E-comm Home Delivery

Supplier Logistics Domestic Warehousing

VMI Fulfilment Logistics Inbound to Manufacture

Quality Assurance Co-packing & Kitting

Change of Buying Terms Packaging Solutions

Sourcing Support Origin Analysis Buying Support

Procurement Inventory Ownership

DC Bypass Direct to store

Port Centric Deconsolidation Processing

Customs Brokerage Port to DC

PO Management Document Services

Vendor Management Consolidation Multi Country Consol

Value Added Services Offshore Warehousing

Freight Planning Air

Ocean Road Rail

NVOCC Express Parcels

Manufacturing Services

Today’s Supply Chain Services / Activities can be scattered as per below

End to End Services - Supply Chain Management


TARNIJATE JUHTIMINE

VENDOR NAME ORDER

EARLY SHIP

LATE SHIP D

LOAD ID

DISCH ID

ORIGIN DATE LOAD DATE

ORIGIN MODE TYPE

Timeliness vs Origin Date

Timeliness vs Load Date

A 503855 1.03.2011 7.03.2011 NSA HAM 14.03.2011 14.03.2011 CFS DRY LATE LATE

B 504012 26.02.2011 4.03.2011 SHA HAM 16.03.2011 16.03.2011 CFS DRY LATE LATE

B 502833 23.02.2011 1.03.2011 SHA HAM 4.03.2011 4.03.2011 CFS LCL LATE LATE

D 503167 7.02.2011 14.02.2011 DEL HAM 25.03.2011 25.03.2011 CFS AIR LATE LATE

C 503398 12.03.2011 18.03.2011 HKG HAM 6.03.2011 6.03.2011 CFS AIR ON TIME ON TIME

B 504231 30.01.2011 5.02.2011 SHA HAM 16.03.2011 16.03.2011 CFS DRY LATE LATE

A 503984 14.02.2011 21.02.2011 NSA HAM 7.03.2011 7.03.2011 CFS LCL LATE LATE

E 502587 8.03.2011 14.03.2011 HKG HAM 18.03.2011 20.03.2011 CY DRY LATE LATE

E 503680 21.03.2011 27.03.2011 HKG HAM 22.03.2011 27.03.2011 CFS DRY ON TIME ON TIME

E 502586 7.03.2011 13.03.2011 HKG HAM 18.03.2011 20.03.2011 CY DRY LATE LATE

E 503683 21.03.2011 27.03.2011 HKG HAM 22.03.2011 27.03.2011 CFS DRY ON TIME ON TIME


VENDOR PERFORMANCE Vs LATEST SHIP DATE

0

20

40

60

80

100

120

140

160

jaan.11 veebr.11 märts.11 apr.11 mai.11 juuni.11 juuli.11 aug .11 sept.11 okt.11 nov.11 dets.11

Late Ontime

§  This shows the number of Purchase Orders that were shipped (vessel departed) either before (on time) or after (late) the Latest Shipping Date


TARNIJATE JUHTIMINE

MILLEKS? •  MILLINE ON TARNIJA LUBADUSTEST KINNIPIDAMINE

•  KUI SUUR KOGUS KAUPA ON KONKREETSEL AJAMOMENDIL VALMIS

•  KUIDAS VALMIS OLEV KAUP TEELE PANNA

•  KAS VALMIS OLEV KAUP TEELE PANNA VÕI OODATA


TARNIJATE JUHTIMINE

TINGIMUSED SÜSTEEMI TOIMIMISEKS

•  SOP

•  TOIMIV IT SÜSTEEM

•  PIISAVALT SUURED MAHUD

•  PIISAVALT SUUR TARNIJATE HULK


TARNIJATE JUHTIMINE

Storage of opportunity buys at origin Improved

sourcing decisions

FOB cost management

Reduce markdowns

Nominated carrier networks

Reduce supply chain inventory

Activity based costing of PO

Lead time reductions

Reverse logistics

Improve cash to cash cycle

3. Business Savings

VMI

CPFR operations

● ●

●

● ●

●

●

●

●

●

●

●

Product Financing

●

Reduce Origin Headcount

●

Val

ue

Del

iver

ed

Degree of Complexity

Global trade management

2. Supply Chain Savings

Vendor logistics

Supplier Workshops

Hold inventory at source

Samples logistics

Co-packing at origin

QC at origin Pick & pack at origin

Create DC bypass loads

Peak management

Plan DC intake from e2e visibility

Scan & pack at factory / CFS

Build promotions

Send store ready merchandise

Demurrage management

In country collection

Port to DC management

Move FOB points

Origin Load planning

Factory load supervision

Mode Management

Return loads 1. Operational Savings

Increased Consolidation

Storage at CFS


TARNIJATE JUHTIMINE

1. Operational

2. Supply Chain

3. Business

Improvements in costs, efficiencies and performance from the DHL size, scale and expertise

Reviewing process elements when, how & where they should happen – join up key supply chain stages particularly origin and destination

Develop a responsive, integrated supply chain that supports customers business & strategic requirements. More complexity and innovation to drive value.

~5%

~5-15%

~15%+

saving

saving

saving


TÄNAN TÄHELEPANU EEST!

Tarmo Künnapuu Müügijuht

DHL Global Forwarding Kesk-Sõjamäe 10a Tallinn, Eesti

Phone +372 6808 594 Mobile +372 56808 594 Mail [email protected]

dhl global forwarding sisseostetavate teenuste …

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