DHL Operations Management

DHL Operations Management2014

Introduction to Company

DHL stands for Dalsey, 'Hillblom' and 'Lynn'

Founded in 1969

Head quarters Germany, Bonn

Logistics business

In more than 220 countries

www.dhl.com

Worlds largest express company

Up to 500,000 employees

CEO Frank Appel

History

1969 On 25 September, Dalsey, Hillblom and Lynn incorporated DHL.

Door-to-door express delivery service Documents were transported only between San Francisco, and California They simultaneously invented the international air express industry.

MISSION & VISION

We want to simplify the lives of our customers and We make our customers, employees and investors more successful and this will be continued

We make a positive contribution to the world and we always demonstrate respect when achieving our results

SERVICES OFFERED BY DHL

Services offered at DHL are categorized as

DHL Express

DHL Solutions

DHL Global Forwarding

DHL Express

DHL Express service encompasses domestic, international, logistics, and prepaid services . The advantage of prepaid services is that you can enjoy all-inclusive flat-rate prepaid pricing, free pickup and a guaranteeddelivery by 12 pm of the next business day. And DHL Express is the leading global provider of international road-, air- and rail-based courier and express services for business and private customers

DHL Global Forwarding

It provides a wide range of freight solutions irrespective of weight or dimension. This division includes international air and ocean freight as well as European overland transportation services. And It offers customized solutions for major logistics projects and comprehensive customs services.DHL solutions

The services offered under DHL solutions includesupplychainmanagement, warehousing, value added services like quality control, reverse and return logistics, outbound fulfillment, distribution, and outsourcing. The brand indeed offers a wide range of services to cater to needs and requirements.

DHL Global Mail

Afast cost-effective way to send mail nationwide with DHL GLOBAL MAIL BUSINESS, theres no need to run to the post office. On an international level, DHL Global Mail provides mail and communication services with direct connections to more than 200 countries around the world as well as offering integrated solutions for corporate communications.Technology SupportWireless sensors and internet technologies

Active & Passive cooling packaging options

Exchanging real time information

Radio Frequency Identification Devices (RFID)

Automated Identification and traceability from origin to final destination

Round the clock, real-time visibility into shipments and inventory in motion

Temperature logging as it moves thru the Supply chain using active RFID

Temperature Control Range

Controlled Ambiant: 15 25 dgres Drug Transportation API, Formulations, IPs etc Chilled Range: 2 8 degrees Drug Transpiration NCEs, IPs, Pharma products

Frozen Temperature: -80 to -20 degrees (dry ice) Biological samples

Cryo Temperature (Liquid Nitrogen): -180 degrees Cord Blood Transportation, Storage etc. WHAT IS DHL SUPPLY CHAIN?DHL Supply Chain offers customized logistics solutions for your entire supply chain. Complete perspective from manufacturer/supplier to retailer to consumer enables you to achieve operational excellence at every stage.Services range from consulting and design, to management and execution.DHL Supply Chain has two main businesses: its contract logistics business includes ground-based supply chain management services such aswarehousing anddistribution assembly, andjust-in-time services. Its freight management business includes airfreight and oceanfreight forwarding customs brokerage and multimodal services.Supply Chain Analysis & Design

Many customers come to DHL with a business problem, and not necessarily one in their supply chain. Through supply chain consulting and network design studies, we help you with the big picture; what's working and what can be optimized for improved operational efficiency and better customer service.

Lead Logistics Provider

At DHL, being Lead Logistics Provider (LLP) means instigating and managing change across your entire supply chain, to meet changing business and customer demands. We do this by bringing continuous improvement and cost reduction, introducing lean logistics processes and optimizing logistics networks.

DHL Enviro solutions provide a range of solutions, including:

Waste Management: Global solutions to collect and recycle your waste streams, aiming to convert cost into revenue streams and support your zero waste targets

Extended Producer Responsibility: Data collection, physical recycling, and provision of evidence to meet complex legislative requirements, allowing you to focus on your core business

Lead Environmental Partner: Our consultancy and support programmers extend across your entire supply chain, from employee engagement to comprehensive network design, to help you meet your environmental objectives.

Procurement Services

DHL's procurement specialists can deliver substantial cost savings on a wide range of non-core products; everything from promotional materials and consumables, to work wear, operational spare parts and other goods not-for-resale. By leveraging DHL's global reach and supply chain expertise, we can effectively manage the risks associated with global sourcing.

Raw Materials Warehousing

Whatever your industry sector, DHL provides raw materials warehousing services to streamline the flow of raw materials into your production facility. By understanding your production processes and anticipating your business and logistics needs, you can rely on the knowledge and expertise of DHLs people to work with you to provide robust solutions that will drive value for your business.

DHL's raw materials warehousing services complement our materials transport solutions, and include:

Unloading

Sorting, combining and consolidation

Storage

Order-processing

Inventory management and optimization

Pick, pack and dispatch

In-plant logistics - replenishment (just-in-time and kanban)

Customs brokerage and declarations

Quality control/QC testing

Vendor hubs

Inbound to Manufacturing (I2M)

DHL ensures the right components are delivered to the right manufacturing point at the right time. Our solutions provide complete end-to-end logistics management of inventories, facilities, and labor associated with the inbound flow of materials.

Our inbound to manufacturing services include:

Network, transportation and facility design

Supplier management

Transport and freight management

Customs brokerage

Supplier parks

Inventory optimization

Vendor managed inventory

In-plant logistics, including just-in-time and kanban replenishment of raw materials/components to manufacturing.

Finished Goods Warehousing

Designing and operating a customized warehouse that delivers bottom-line benefits is at the heart of all our solutions. By outsourcing your fulfillment to DHL, you can make your people more productive, your organization more efficient, and your business more competitive. Our focus on operational excellence means you get consistent quality across your fulfillment operations.

Our finished goods warehouse services include:

Warehouse/distribution centre design and consultancy

Shared-user and dedicated operations

Ambient, chilled, frozen and composite operations

Customs/bonded warehousing

Rail-connected warehousing

Automation and auto-sortation systems

Cross-docking

Provision of IT solutions (e.g. WMS and interfacing)

Inventory management and optimization

Receipt and put-away

Bar-coding, RFID tagging and labeling

Storage

Picking (unit, case and pallet), packing and dispatch

Value-added services (e.g. labeling and packaging services)

Returns processing

Recycling of packaging, End-Of-Life (EOL) products and waste materials

Re-usable transit equipment management

Assembly and Packaging Services (Value Added Services)

DHL finished goods warehousing solutions are not just about holding stock. There are a wide range of additional services that we offer as part of an overall solution that can improve the performance of your supply chain.

From sub-assembly, packaging services, customization, postponement, kitting, sequencing to pre-retail activities across all industry sectors, we help you reduce costs, reduce inventories, and better match supply with demand.

Reverse Logistics

The key to a successful supply chain is not only planning how to distribute your product, but how to bring back both customer returns and obsolete products. Managing returns effectively lets you recapture value, reduce write-offs and keep your customers happy.

Services Include:

De-installation of finished goods at the customer's site

Returns management, receiving, sorting, verifying and managing returned products

Express delivery, exchange of "dead on arrival" products.

Freight transportationA logistics partner big enough to deliver freight of any kind, to any place via air, ocean, road or rail, but capable of giving its customers the personal attention they need.Ocean freight

DHL Global Forwardings worldwide network enables door-to-door movement, visibility and control of all international ocean freight. DHL Global Forwarding is not only a leading Ocean Freight forwarder but through Dammar Lines, our own NVOCC (Non Vessel Operating Common Carrier) we can act as your virtual carrier for both LCL and FCL. DHL can consolidate your LCL (Less than Container Load) shipments or arrange for your FCL (Full Container Load) needs. DHLs tracking & tracing system provides full transparency along the entire supply chain DHL Global Forwardings worldwide team uses the latest freight forwarding shipping tools, which you can rely on to manage your shipments specific needs. Shipments Full container load Less than container loadRAIL AND ROAD FREIGHT

DHL Freight is your flexible partner for overland transport across Europe, parts of the Commonwealth of Independent States (CIS), North Africa and the Middle East. DHL ensure reliable and efficient domestic and international transportation for customers of all sizes. Our comprehensive overland transportation service comprises more than 170 road terminals in more than 40 countries, over 3,500 weekly international departures, door-to-door tariffs and full tracking capability, all supported by customs experts in more than 275 offices. Cold Chain Road Freight

DHL COLDCHAIN is a dedicated, fully monitored and temperature controlled service for volumes of less than truckload (LTL). It covers the whole of Europe and is designed to meet everything the Life Sciences and Health industry requires, in terms of temperature control, security and handling. DHL COLDCHAIN services cover the range of refrigerated (2 8 Celsius) as well as controlled ambient products (15 25 Celsius). Throughout the journey, the temperature of the pharmaceuticals is continuously measured and transmitted via GPS. With our state of-the-art IT tools, The customer is pro-actively informed of the status and temperature of all shipments during the entire journey. All warehouses and cross docking stations are GDP compliant and specifically equipped to guarantee continuous temperature control.WAREHOUSE AND DISTRIBUTION

By understanding your issues and anticipating your business and logistics needs, DHL experts provide robust solutions that will drive value for your business.

Whatever industry sector you operate in, DHL provides dedicated and shared warehousing and distribution operations to ensure that you can deliver your service promise to your customers worldwide.

DEDICATED OPREATIONSthe scale, location or complexity of your business requires a dedicated solution, DHL has the people and expertise you need. Starting with a thorough analysis of your specific business requirements, our teams design, implement, operate and improve dedicated warehousing and distribution operations that deliver value to your business.Our services include:

Solutions design and analysis - to help you improve your bottom line and stay flexible in the face of changing business needs

Campus locations offering labor balancing and distribution synergies across sites

A range of dedicated and multi-customer transportation solutions to meet your service needs

Best practice operational processes, controls and management information

DePICT project management methodology to reduce risk, cost and time on start ups

A strong portfolio of warehouse management systems and interface software to drive productivity and enable faster and more reliable startups

DMAIC process improvement methodology to drive continuous improvement and adapt to your changing needs.

SHARED OPERATIONSWhen you need all the benefits of a bespoke solution, the flexibility and cost advantages of sharing space, labor, equipment and transportation, and consistently excellent operations, DHLs shared warehousing and distribution solutions will meet your requirements.TRANSPORTATION MAMAGEMENTMoving products from manufacturing plants to warehouses, between international, national, and regional facilities and to distributors, can represent more than half of your total logistics costs. Add international sourcing and final distribution to store or end customer, and those costs can rocket even higher. Transportation management solutions give you the resources and visibility you need, at a cost you can manage.

Whether we're managing your carriers, creating a dedicated fleet or a mix of the two, we deliver high levels of service, reliability and control over your product movement to your customers,WAREHOUSE MANAGEMENT SYSTEMAt DHL we offer a comprehensive suite of capabilities and work with a range of best-in-class software partners. Our state-of-the-art systems monitor and control all critical warehouse processes. They also provide support for transport and distribution operations and communicate with customs and other authorities. Moreover, unlike many of our competitors, our scale means we deploy a large number of these systems in any given year, you benefit therefore from this unrivalled experience and expertise.

Warehouse management systems record all events and activities in the receipt, handling and storage of products and orders in the warehouse or distribution center, including the location of inventory.

Customers Benefit from:

Access to, and influence over, leading-edge supply chain technology

Access to best-in-class applications that are platform and database independent facilitating standardized business processes

Rapid start-up and reduced risk in global deployment - including project delivery, service management, supplier management, - integration and hosting

Scalability and repeatability worldwide

Unrivalled expertise in interfacing with your stock control, resource planning and business information systems

Proven, pre-integration with other supply chain partner systems - including visibility and control.

Our Global Coverage

DHL is the worlds number one contract logistics provider. We have a major contract logistics presence in over 60 countries across all regions of the world. With this footprint we leverage:

International expertise across industry sectors

A commitment to deliver consistently excellent operations in every geography

Common processes for project management and continuous improvement.

Challenges of DHL

High customs costs.

Slow market.

Liberalization and under-developed distribution channels.

fragmented markets,

political volatility,

growing population with limited income,

language and communication issues and

Large socio-economic divisions within populations.

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