dhl vertriebs gmbh easy to use, convenient, reliable: dhl track & trace professional august 2012

DHL Vertriebs GmbH

Easy to use, convenient, reliable: DHL Track & Trace Professional

August 2012

2 Deutsche Post | PageDHL Track & Trace Professional | August 2012

With DHL Track and Trace Professional...

...you receive detailed shipment information at all times

...you can process the shipment data conveniently

...clearly arranged shipment statistics are provided for you

Shipment statistics with all the relevant key figures on your shipment

Benefits of DHL Track and Trace Professional

Favorites function to store up to 15 shipments

Extensive shipment information, including recipient’s signature

Forwarding of the shipment status by e-mail, with a personal message

Provision of the shipment data as a PDF and Excel download

Different language options: German, English and French

User-friendly search function to search for up to 20 shipments

Here’s how you can keep a check on your shipment at all times


Here’s how you can receive up-to-date information quickly and simply

By using the shipment search, you can track the status of up to 20 shipments simultaneously

Limiting the search timeBy selecting 3, 6 or 12 months, the number of hits can be limited in a targeted way.

Calling up the shipment statusBy entering the shipment number, reference or collection order number, up to 20 shipments can be searched for


Here’s how you can see all the information on your shipment at a glance

The search result contains• Shipment number, reference, collection order number, UPU code

• Product/service• Current status• Sender, recipient and, if applicable, substitute recipient with address information

• Delivery route graphic• Shipment tracking history with time and place information

• Recipient’s signature• Direct call-up link to foreign delivery partners for Weltpaket shipments

Other convenient actions• Favorites function• Individual printing and PDF download• Establishing contact with the DHL Customer Service

• Status forwarding by e-mail

Display of shipment information


Here’s how you receive a quick overview of multiple shipments

The shipment overview displays to you all the shipments of a multiple search

Filtering and sorting functions For customizing the tabular overview

Further actions For individual or multiple shipments, additional actions may be selected• Export of the information as an Excel file • Add to Favorites• Establishing contact with the DHL Customer Service• Status forwarding by e-mail• Individual printing and PDF download

Display of detailed informationThe Plus symbol can be used to see the details of each individual shipment


Here’s how you can supply information in the event of customer inquiries

By using the retail outlet finder, you can quickly access the shipment’s delivery location

Delivery to a retail outlet• Display of the outlet’s address, including opening hours• Link to the retail outlet finder

Delivery to a Packstation• Display the Packstation address• Link to the Packstation finder


Here’s how you can quickly access your most important shipments

The Favorites function helps you keep an eye on up to 15 shipments

Simply add them via the Favorites link on the Results page

Optional allocation of a name for easy assignment of the shipment

Display of the favorites with their current shipment status, number and name on the homepage

Easy access to detailed information and functions to delete and edit

Up to 15 shipments can be selected as favorites


Here’s how flexibly the shipment information is provided for you

The shipment overview allows you to use various functions and create different file formats

Excel exportPrint or PDF download

• You define the elements for printing and for the PDF download by clicking on the selection boxes

• The personal settings can be stored

• Exporting the shipment data in Excel format enables you to continue processing this data in your systems

• The Excel file contains all the important information on your shipments in a user-friendly layout


Here’s how to forward the current shipment status by e-mail

Allocate a shipment name for better recognition

Direct shipment with up-to-date status text and a link to Shipment Track and Trace for everyone

Add a personal message with your sender name

Personal settings and the message are saved

Use e-mail to inform up to two people at the same time about the current shipment status


Here’s how you receive your personal shipment statistics

Individual configurationUsing number ranges or customer numbers / invoice numbers

Very clear presentation of all key figures as a graphic and table with• Transit time statistics, in general and broken downby promised transit times

• Delivery statistics with number of shipments delivered by delivery type, and undeliverable shipments

Evaluation possibilitiesTime-related by posting date (week or month)

Practical PDF download

Shipment statistics supply you with all the relevant key figures


John Doe

Position

Phone +49 xxxCell +49 xxxFax +49 [email protected]

DHL Vertriebs GmbHStreetPostal code, town/citywww.dhl.de

I’ll be glad to help you at any time.

Any questions?

dhl vertriebs gmbh easy to use, convenient, reliable: dhl track & trace professional august 2012

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