dhl - your path to global growth
TRANSCRIPT
DHL ECOMMERCE
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DHL eCommerce – Your Path to International Growth:
The market is changing - Irish online retailers need to diversify into new
markets
77% of Irish online websites offer delivery but only 20% offer international
delivery.
Consumer demand is changing – The “UBER Effect” - Instant Gratification
Consumers want more delivery options, more transparency on price and
quicker delivery times.
+21%
+15%
+6%
*Source: SalesOptimize & McKinsey 2016 / KPMG 2017
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Why Ship Internationally & Why offer Express?
Its easier than ever to offer international shipping – lower costs, faster transit
times, customs made easy, IT integration and full traceability.
Your online business has nothing to lose and everything to gain,
Average basket values grow significantly with an Express option (Avg.20%+ )
Customers don’t want to wait – do you?
Customers with AOV of < €55 see a 20% increase in returning customers
Almost nine in ten* (88%) of online purchasers surveyed stated that they would
be prepared to pay for a one or two day parcel delivery service.
High de minimis values for AU & USA make it easier for Irish ecommerce sites
50% less returns on international orders
*Source – NetDespatch 2016
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The Effect – Introducing an Express Option
Express returning customers will drive incremental £2m Life
Time Value (LTV)
27%
47%
0%Standard Express
% Returning Customers
27%
47%
71% increase in ABV
when an Express
delivery service is chosen
Oct 2016 – Over 50% of Customers
now choose an Express Option
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The Importance of a Great Delivery Experience
Following a negative delivery experience:
Metapack - 2016 state of ecommerce delivery consumer research report
45% have
abandoned an
online basket due
to unsatisfactory
delivery options
87% were more
likely to shop
again with an
online merchant
following a
positive delivery
experience39% of those who
abandoned an
online shopping
cart did so
because delivery
would take too
long
The Importance of a Great Delivery Experience
Metapack - 2016 state of ecommerce delivery consumer research report
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On Demand Delivery - Options
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The 21st Century Spice Trade – DHL Express eCommerce Research:
Key Findings:
• Online retailers who offer Express shipping grow 1.6 times as fast as those who don’t
• In 2020, 1 out of every 5 eCommerce dollars will be generated cross-border
• Delivery choices can be used as a powerful tool for conversion
• Partnering with a strong logistics brand and offering time-definite Express shipping
will help overcome consumer reservations regarding trust, price, logistics and
experience
*Copies of the DHL 21st Century Spice Trade Report available at the DHL stand
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The DHL Express eCommerce Golden Rules
Advertise you are open for international business
Let your global customers shop like locals
Give your customers a choice of delivery options – Express Delivery
Have an easy to use returns process
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Thank You!