dialogue during disaster. perth-andover emo experience 4 key phases - event preplanning - committee...
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Perth-Andover EMO Experience
4 Key Phases
- Event Preplanning - Committee Members Training, Tabletops, etc.
- Actual Event/Disaster- Internal, External, use of Media, etc.
- Recovery- Physical and Emotional
- Lessons learned and EMO plan updating- Ongoing improvement
EMO in our Community
Flooding
• 1976 78.20 m
• 1987 79.30m
• 1993 78.70m
• 2012 80.52m
• + 3 Voluntary Evacuations
• Forest Fire
Organizations
• 14 Fire Departments• RCMP• Hospital• DNR• DOT• Manor• Council• Media• Administration• Red Cross• Cooks
• Ambulance• Municipal Staff• Brunway• Commercial Vehicle Unit• Samaritan’s Purse• EMO• Environment• Public Health• Service Clubs• Victims Committee• 100’s of Volunteers
Cost to Community
• Loss of Businesses and Jobs
• Property Owners loss of Equity
• Property Damage Losses
• Loss of Tax Base
• Loss of Utility Revenue – Light, Water, and Sewer
• People have moved out of community
• Stress & Health Related Issues
IMPORTANCE OF COMMUNICATION
A) INTERNAL
B) PARTNER AGENCIES
C) PUBLIC
D) MEDIA
E) FINAL EVENT REVIEW AND EMO PLAN UPDATING
Dialogue During Disaster
INTERNAL
o EMO Committee – Must be clear & open discussion, pause for
regular updates.
o Importance of Documentation
o Methods of Communication – phone, cell phones, radio, emails
Dialogue During Disaster
PARTNER AGENCIES
o Not just relying on our EMO plan but also various Government
Agencies
• Hospital, Schools, Manor, Ambulance, etc.
• Events are opportunities to improve plans
Dialogue During Disaster
PUBLIC
Various methods – News Media, door to door visits, siren, emails,
Social Media
Must be flexible – Time of Day, Importance of Notice,
Staff/Volunteer levels, online ability
Dialogue During Disaster
MEDIA
Great for Getting Message Out
Restrictions with existing media cycles, availability during
evenings and weekends, etc..
Important Relationship – Messaging & Support
Dialogue During Disaster
FINAL EVENT REVIEW AND EMO PLAN UPDATING
What we did great in 2012
o Security of Evacuated area
o Property Visits During Events
o Media
o Coordinating Volunteers – Samaritan's Purse
Areas to improve
o Timeline for Voluntary and Mandatory Evacuations
o Pre Event Communication
o Difficulty addressing Emotional Issues
o Security During Evacuation – too many Tourist!