DIES ASEAN- QA Training Workshop on External Quality Assurance Manila

16th – 19th of October 2012

How to carry out interviews effectively?

Methodology of questions

• Qualitative questions (how, which way,...)• Clear questions• Questions supporting given information• Review and revise information given in the SAR• Review strong sides and issues for improvement („There is always room for improvement...“)

Methodology of questions

• Address same questions to different groups– Repeat them to hear different opinions• Factual information– Look for facts (Who? When? How?)• Examples– (“tell us more”, “explain, please”, etc.)

Methodology of questions

• Avoid tendentious questions or suggestions („Don‘t you think that...“)• Avoid giving your institution/programme as an example („We would always...“)• Avoid direct contact with HEI representatives until there is no final decision by the respective body

Interview partner

Interviews to be carried out with– HEIs management– Programme management– Faculty (fulltime; part time)– Service staff– Students– Graduates

Interview to be carried out with HEIs management

• Positioning of the programme within the overall strategy of the HEI• Source of evidence

Interview to be carried out with Programme management

• Sources of evidence for each relevant criterion (based on the description in SAR)

Interview to be carried out with faculty

• Hiring procedures/criteria• Involvement in programme developing• Involvement in module description• Assessments: LO oriented? Source of evidence?• Which (joint) grading system existing?• Didactic methods• Reaction procedures on students‘ feedback• Internal coordination/cooperation• Distribution of marks• Reachability for students

Interview to be carried out service staff

• Services offered• Demand of services

• Admission procedures/transparency• Assessments regulations/transparency• Substitutional offers for minorities• Programme manageably within time provided• Reaction on students‘ feedbacks• Equipment sufficient• Faculty reachable• Services sufficient• Room for improvement

Interview to be carried out with students

Interview to be carried out with graduates

• Benefit from the programme• Expectations met• Room for improvement

Interview to be carried out with graduates

Thank you for your attention!Your suggestions, questions and comments, please!

FIBAA--‐Foundation for International Business

Administration Accreditation

Berliner Freiheit20–24 D-- 53111‐Bonn/Germany

E-- Mail: info@fibaa.org‐

http://www.frca.co.uk/SectionContents.aspx?sectionid=237

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