difference between hearing and listening zhearing---physical process zlistening---active mental...

Difference between Hearing and Listening Hearing---physical process Listening---active mental process; attempt to make meaning of what we hear

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Difference between Hearing and Listening

Hearing---physical process

Listening---active mental process; attempt to make meaning of what we hear

Steps of Listening

1. Hearing---electrochemical impulses are transmitted to brain

2. Attending---what we decide to focus on based on our wants/needs

Page 3: Difference between Hearing and Listening zHearing---physical process zListening---active mental process; attempt to make meaning of what we hear

Steps cont’d

3. Understanding---Making meaning of what is heard based on grammar and social context

4. Remembering---ability to recall information. People remember 1/2 of what they listen to immediately and 1/4 of info from 2 months ago.

Page 4: Difference between Hearing and Listening zHearing---physical process zListening---active mental process; attempt to make meaning of what we hear

3 Types of Listening

1. Informational used when dealing with facts gather as much accurate data as possible

focus on factual details rather than criticism or judgment

Page 5: Difference between Hearing and Listening zHearing---physical process zListening---active mental process; attempt to make meaning of what we hear

3 Types of Listening

2. Evaluative purpose is evaluation and decision-making

Informational listening MUST come before this

Evaluate on basis of speaker’s credibility, use of evidence, and emotional appeal

Page 6: Difference between Hearing and Listening zHearing---physical process zListening---active mental process; attempt to make meaning of what we hear

3 Types of Listening

3. Empathic Focus on speaker’s emotions to provide emotional support in order to help speaker solve a problem or come to terms with a situation

Intention is NOT to make decision for the speaker.

Page 7: Difference between Hearing and Listening zHearing---physical process zListening---active mental process; attempt to make meaning of what we hear

7 Bad Habits (that interfere with effective listening)

1. Pseudolistening---acting like you are listening when your mind is elsewhere

2. Self-Centered---Rehearsing what you will say while speaker is speaking

Page 8: Difference between Hearing and Listening zHearing---physical process zListening---active mental process; attempt to make meaning of what we hear

7 Bad Habits (that interfere with effective listening)

Selective---listen only to those parts of message that are of particular interest or immediate relevance

Fill-in---gaps left in understanding by selective listening filled by what we expect to hear

Page 9: Difference between Hearing and Listening zHearing---physical process zListening---active mental process; attempt to make meaning of what we hear

7 Bad Habits (that interfere with effective listening)

Defensive---focus on ideas not even there and interpret as personal attacks when they were not intended that way

Insulated---choose not to listen to what we don’t want to hear

Page 10: Difference between Hearing and Listening zHearing---physical process zListening---active mental process; attempt to make meaning of what we hear

7 Bad Habits (that interfere with effective listening

Reconstructive---take a new message and rebuild it so it’s like a previous message. (Telephone Game)

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