dig deep: achieve supply chain reslience & agility case

Dig Deep: Achieve Supply Chain Reslience & Agility Case Study: Jones Lang LaselleSeptember 1, 2020

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PAUL BRANCH JESSE WHITE

COO & CTOIACCM

DAVID MCBRIDE

Transformation & Strategy Director

JLL

Our SpeakersMeet the procurement & contracts specialists

VP Product ManagementJAGGAER

David has more than 25 years’ experience managing, developing and building successful commercial and

procurement functions.At JLL his responsibilities are to ensure change projects are delivered at pace in a cohesive and aligned way with a flexible approach to adapt to

evolving/changing business needs.

Paul has worked in the Telecommunications/IT industry for over 30 years, with more than 20

years spent in various buy- and sell-side contract and commercial management (CCM) positions. Most recently, Paul was Head of Deal Assurance

at BT Group, delivering complex change programs dramatically improving CCM delivery.

BRIEF BIO

https://www.iaccm.com/about/?view=management&memberid=463

AGENDA

1Paul Branch, COO IACCM

IACCM Research

2

Case Study: Jones Lang Laselle

3Jesse White, VP Product Management JAGGAER

Synergies in Contract and Risk Management

4Panel Discussion

Q&A

David McBride, Transformation & Strategy Director JLL

IACCM Research

Understanding your starting point …

• Out of 507 organizations surveyed, 64% reported that they do not have any meaningful automation that supports contract management.

• 81% of respondents indicate that they either have or will now develop plans to implement, replace or add to contract automation.

1. Leadership2. Customer Experience3. Execution & Delivery4. Solution Requirement5. Financial6. Information Systems7. Risk Management8. Strategy9. People Development

IACCM survey: Managing Contracts under Covid-19https://www.iaccm.com/services/contracting-capability-maturity-analysis/

https://www.iaccm.com/services/contracting-capability-maturity-analysis/

Case Study: Jones Lang Laselle

© 2020 Jones Lang LaSalle IP, Inc. All rights reserved. 9

• World Economic Forum – Davos

“The pace of change

has never been

this fast,

Justin Trudeau, Prime Minister of Canada

yet the pace of

change will never

be this slow

again.”

© 2020 Jones Lang LaSalle IP, Inc. All rights reserved.

11

• Breadth of our procurement expertise globally

$35 billionglobal spend

600+sourcing employees

4.6 billionsf under management

15,000contracts under management

25,000suppliers

101,800client sites

500+ global IFM clients

Americas

286

APAC

230EMEA

125

Global CPO

Solutions

DevelopmentClient and Business

Delivery

Category Management and

Platform Solutions Strategic Operations

Approx. global procurement headcount = 600+

Americas CPO EMEA CPO APAC CPOGlobal PMO and

Strategic Platform

12

• Procurement technology & data analytics vision


Disruptive leading edge

technology solutionsNever a good time to start

Training and education

considerations

Keep customisation to a

minimum

13

Supply Chain Management & Procurement 2020 strategy

Operating Structure

and Organization

Capability

Category

Management

Risk Management,

Ethics and

Compliance

Procurement

Technology

and Data Analytics

SCMP

2020 Strategy

People

Technology Process

SCMP

Platform


© 2020 Jones Lang LaSalle IP, Inc. All rights reserved. 14

Sourcing & Procurement Digital platform - global, agile & flexible

ORCA

Supplier Set Up and

Risk Management

Spend Analysis

and Reporting

Sourcing and Supply

Management

Phased

North America

trial

Live

Live

Live

Live

Live

for 2500 clients &

suppliers

Phased

Implementation

Risk

Monitoring

Live

Corporate

Our JAGGAER technology landscape

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A market leading, integrated technology platform to support upstream strategic sourcing processes

THIRD PARTY APPLICATIONS

SPEND

ANALYTICS SOURCING CONTRACTS ePROCUREMENT

SUPPLIER

MANAGEMENTCATEGORY

MANAGEMENT

INVENTORY

MANAGEMENTINVOICINGFORECAST

MANAGEMENT

SUPPLY CHAIN

COLLABORATION

MANAGED SUPPLIER ENABLEMENT


18

• JAGGAER Value Proposition

• Supplier Onboarding

• Registration &

Extended Profiles

• ORCA Risk

• Secondary status

• Supplier Performance

• KPIs

• Scorecards &

Development Plans

• RFx

• Pre-qualification

• Technical

• Commercial

• Bid Analysis

• Collaborative Evaluation

• Auctions

• Contract Creation &

Negotiation

• Electronic Signature

• Use of Docusign

• Database and MI

• Expiration Alerts

• Milestones

• Savings Initiatives

Creation

• Tracking

• Reporting

• Approvals &

Validation

• Spend Data from multiple

sources

• Use of Tableau

Reporting underpins the entire solution


19

Risk & ComplianceCapturing all supplier pre-qualification

documentation within the basic and extended profile

provides automation and ease of on boarding with a link to

riskmethods our ‘real time’ risk management platformm

Data Analytics & TemplatesWith the ability to divide by division and build forms, types and additional

information fields we have been able to capture a more granular level of

detail. With this extra detail we have a whole new set of metrics we can

measure/identify trends/gaps etc.

Global Supplier PerformanceContinued Global scorecards for a selection of our key

strategic suppliers – JAGGAER has allowed us to capture

the results and do a like for like comparison at the click of a

button.

COVID-19 AgilityRapid deployment of requests for information & price with

the business offering the headroom to Sourcing &

Procurement to take quick decisions with accelerated trust.

The ability to communicate with the supply chain on mass

within a strict timeframe

Global ReachWith JAGGAER we have been able to implement standard templates across

the globe from supplier on boarding to RFPs – we have the ability to

translate these into multiple languages to support our Global reach. The

numerous languages pre-build into the system further enhance the adoption

across the Globe.

Significant SavingsRemaining competitive for the cost of good and services but with a

critical eye on payment terms from a clients prospective including

cash deferment programmes and agreements to reduce SLA’s where

necessary with the process being signed off using DocuSign in

JAGGAER.

Benefits


• Technology is ‘the expected’ in the ‘new norm’

20

• Key Learnings


Acceleration of Trust

Communication is key Being commercial &

creative

POLL

What barriers to supply chain visibility does your organisation experience? (select all that applies)

1. Disparate/disjointed data

2. No centralised place for contracts & supplier information

3. Lack of processes

4. Skill/knowledge gap in procurement/function

5. Limited resources to get the level of detail

Synergies in Contract and Risk Management

All it takes is a pandemic…

79%

Procurement Leaders say Procurement will play a greater role in 3rd party risk management as a result of the COVID-19 crisis

62%

Say their company has or is in the process of developing functional continuity strategies for the next major disruption

Unsurprisingly, Supplier Risk Management (75%) and Supplier Performance Management (45%) are the most cited processes needing improvement

While COVID-19 has focused activity as a result of massive disruption, leading companies were already focused at creating processes to avoid disruption

Source: Gartner: Procurement Leader Actions in Response to COVID-19

Identifying Risk is Important, Mitigating Risk is Critical

A move from operational to strategic performance management is required

The Intersection of Supplier and Contract Risk Management

A contract is the lynchpin connecting trends and risks at a supplier or category level with impact to your business

Supplier

Relationship

Management

Contract

Lifecyle

Management

DEMO VIDEO

In partnership with

Key Takeaways

Ensure critical categories factor contingency planning during supplier selection and contracting

Ensure your strategic suppliers and contracts are measured and monitored both operationally and strategically to avoid supply disruption

Work with your strategic partners and expect participation to create and improve disruption contingency planning.

Prioritize the integration of key supplier, risk and contract management systems, and remove the possibility of obsolescent data

Panel Discussion

Submit your questions for any of the panelists Send your questions through to us at any time via the ‘Questions’

box on your GoToWebinar panel.

PAUL BRANCH JESSE WHITE

COO/CTOIACCM

DAVID MCBRIDE

Transformation & Strategy Director

JLL

THANK YOUWebinar recording will be sent to you via email!

Got more questions for our speakers? Email us at [email protected]

VP Product ManagementJAGGAER

mailto:[email protected]

https://www.iaccm.com/about/?view=management&memberid=463

dig deep: achieve supply chain reslience & agility case

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