digi-texx vietnam - vietnam leading bpo firm€¦ · digi-texx vietnam. at digi-texx we ... data...

+84 28 3715 5325 [email protected] www.digi-texx.vn

b U S I N E S S p R O C E S S O U T S O U R C I N G

DIGI-TEXX VIETNAM

At DIGI-TEXX we believe in a connected world where highly specialized organizations grant their services to those who have other core business strengths. We manage part of the workflow with the highest level of integrity. Our team at DIGI-TEXX is passionate about offering business and technology solutions which we tailor to the specific needs of our customers. Our global customer network trusts us since 2003. We guarantee quality, data security and thanks to our location in Vietnam, competitiveness.

Vietnam has attracted in recent years the majority of foreign direct investments in South-East-Asia. With a working population of 54 million amongst the 92 million citizens and an average age of 29 years, Vietnam has developed its position for offshore outsourcing. The country is a real success story. The use of the Latin alphabet and English as part of the curriculum allows easy communication with foreign customers. More than 250 thousand students graduate each year with the vast majority in information technology.

Xin chào, WELCOME TO DIGI-TEXX

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Growing the business & employing >1500 people

New branch in the Mekong Delta

Serving customers with over 30 languages

Expanding the service portfolio

Security achievements with ISO/IEC 27001

Investments to form the DIGI-TEXX Group

Thomas Hofmaier joined as a shareholder

Quality standardization through ISO 9001

Exceeding 200 employees and USD 1M revenue

Established by Frank Schellenberg

100% German Foreign Direct Investment

Relocated to Quang Trung Software City

Our Management

2 014 -2 0172 010 -2 0132 0 0 6 -2 0 0 92 0 0 3 -2 0 0 5

German Quality - Made in Vietnam

Our Journey through the Years

Frank Schellenberg Chairman “For us BPO is a partnership and medal of trust”.

Thomas Hofmaier Shareholder Representative “We find the way to serve our clients’ needs”.

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Effective BPO strategies lead to significant improvements in operation efficiency, flexibility and cost savings.

BPO is the act of delegating the responsibility to execute core and non-core activities. This refers to back and front office services such as: Finance, HR, Customer Relationship Management and others.

We at DIGI-TEXX offer customized and innovative outsourcing solutions where we add value to the workflow of our customers.

business process Outsourcing

Contact Center & Help Desk Our clients have approached us with the request to also handle their inbound communication (e.g. calls, emails and chats). In 2016 we expanded our portfolio by a help-desk center where we are able to offer a short ramp-up time. Our agents are well-trained, friendly, competent and we are able to offer on demand services in Vietnamese, English, German, Chinese, Japanese and French.

Software Development & IT Our technical capacity has a strong focus on document management, smart character recognition and project monitoring. We develop our own BPO platform for process automation. The in-house software team interacts seemlessly with other departments and implements advancements immediately. Within our scope of expertise, we support external projects of existing and strategic customers.

Scanning & ArchivingYes, we scan! DIGI-TEXX offers the full package: scan-preparation, scanning, indexing & archiving. Scanning can also be done onsite at the customers’ premises for confidential and constantly accessible live files. Since 2003, we are specialized in converting documents from analog to digital in different industries. DIGI-TEXX and our global partners can provide the latest scanning technologies for our customers to manage their document workflow.

Image Editing & EnhancementImage processing requires specialized skillsets and a high investment into hardware and software. At DIGI-TEXX, we make models look stunning, products pristine and real estate immaculate. At a competitive price, we offer image enhancement & portrait services, photo manipulation, restoration & clipping, vectorization & animation. We serve Publishing Houses, Printing Studios, PR Agencies, Online Stores, Photographers, Real Estate Agents and others.

Data Entry & Document processingThe in-house handling of data and documents is costly and the volumes can be unpredictable. Effective management of data and documents can significantly save costs. DIGI-TEXX is specialized in the processing of e.g. invoices, historical records, forms & applications, mail returns and others. Our >1500 operators are working in 3 shifts, 24/7 and in 30+ languages. Our resources can be scaled flexibly, handle peaks and operate during public holidays.

Our Services


Three things that mark our Success

GERMAN QUALITY - MADE IN VIETNAMData Security

We act in accordance with the ISO/IEC 27001:2013 standard and warrant for a high level data protection following the standard

contractual clauses of the EU Directive 95/46/EC.

peopleOur operators and agents are carefully

selected and trained. At an average age of 24 we find them to be very motivated and passionate. Together with our clients, we

provide continuous training and coaching to support the individual advancement, both in

Vietnam and abroad.

processesOffering our services since 2003, the

experience we have gained allows us to easily customize our processes and develop helpful solutions. We support our customers

through our innovative approach and collaborative mindset.

TechnologyWe continuously improve our own BPO

platform, apply advanced OCR, OMR, ICR and other relevant technologies, upgrade our hard- and software. The network operation

center offers 24/7 surveillance of all activities and warrants for the data, network

and process security.

Quality StandardWe follow ISO 9001:2015 and while our

team is working independently they are an integral part of our quality control within our

workflow.

CompetitivenessSince 2003, we have built our expertise

around competitive pricing models that are customized for each individual project. This is also supported by a modern infrastructure

and a vast talent pool.


The environment of DIGI-TEXX allows people to enhance their strengths. While our individual talents are strong, together they become outstanding. Therefore, the collaboration across teams is part of our DNA.

Working at DIGI-TEXX

Behind a strong bRAND there is a great TEAM

1500+Team

Players


Working process

Our services will be delivered on time, in full and within specification.

We Deliver

We provide continuous control of the quality, quantity, data security and workflow

throughout the project life cycle.

We Control

After we agreed on the scope of the project and other parameters, we develop an

action plan which suits your needs and fits your organisation.

We Develop

Our experience and precision in project and resource planning ensures that every

milestone is achieved.

We plan

After we understand your business we provide prudent and objective solutions.

From there we build a project which will give you the desired benefit, within the time limit

and parameters we set.

We Consult

We will listen to you and ask questions because we are genuinely interested in understanding your processes and

procedures.

We Listen

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Invoice processing - Healthcare Providers - Telecom & Utility Companies Claims processing - Airlines - Online Shops Cheque processing - Banks - Clearing Houses Address verification - National Posts - Courier Services

We provide online, offline and integrated solutions with our OCR, ICR, OMR engines and manual verfication in over 30 languages. To cover peak demand and ensure minimum turn-around-time we offer scalable resources and project-adjusted working shifts.

Consumer behavior is changing. In the last decade, we have witnessed the explosive growth of e-commerce where “leading the consumer to the store” is replaced by “bringing the store to the consumer”.

Online stores typically face the challenge that buyers are not able to experience the products with all senses. Therefore, the visual impression and content delivery is critical to the success. Our team supports these stores with image processing and web content services (e.g. updating product information, features, prices).

Moreover, to ensure a very good customer experience, we offer services to validate e-shop’s information including product range, ease of website navigation, web host, online payment system and others.

Form design - Creating forms together with customers Scanning and indexing - Centralized or decentralized Document classification - E.g. into forms and supporting docs Image splitting - Seperating dates, values & other details Data entry - Keying details, quality management Data verification - Proofreading, checking for inconsistency

This requires a detailed knowledge and deep understanding about the documents and processes of our customers as we: cross check, validate, search, update, code, analyze, extract and classify information. Thereafter our Electronic Document Management System allows our customers to have full search functionality throughout the information and access the meta data as well as images.

Return mail is seen as a relatively small nuisance for large volume mailers and is often left unaddressed. However, the impact of return mail can increase labor costs, affect customer relationships, reduce cashflow and other issues.

DIGI-TEXX’s operators work directly on the client’s system, updating the recipient data, correcting addresses and reporting reasons for which it could not be delivered. All in all, we make sure that the parcels are re-delivered to the correct locations and no further delivery is needed, saving our clients time and costs.

Our teams are involved with projects in different languages including German, Japanese and Chinese.

Data Entry

pROJECTS

Web Content Management

Document processing Redress Management


OUR CUSTOMERS

DIGI-TEXX global bpO provider

We deliver projects in 30+ languages.

Utility Companies: - Electricity Providers - Oil & Gas Companies - Telecommunication Providers

Finance Sector: - Banks - Insurance Companies - Clearing Houses

Logistics: - Transport Agents - National Posts - Courier Services - Taxi and Public Transportation Companies

Marketing: - Online Shops - Real Estate Agents - PR Companies - Car Retailers

Healthcare: - Doctors, Hospitals - Pharmacies - Pharmaceutical Companies

public Sector: - Courts - Tax Offices - Cadastre Offices - Universities - Libraries - Religious Institutions

Others: - Manufacturers - Distributors - Hotels - Restaurants - Retailers


DIGI-TEXX VIETNAMAnna Building, Quang Trung Software City, District 12, Tan Chanh Hiep Ward, Ho Chi Minh City, Vietnam

+84 28 3715 [email protected]/digitexxvn

digi-texx vietnam - vietnam leading bpo firm€¦ · digi-texx vietnam. at digi-texx we ... data...

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