Queensland Government Enterprise Architecture

PrinciplesDigital and ICT strategic planning framework

Final

October 2018

v1.0.0

OFFICIAL - Public

QGEA OFFICIAL – Public Principles

Document details

Security classification OFFICIAL - Public

Date of review of security classification

October 2018

Authority Queensland Government Chief Information Officer

Author Queensland Government Chief Information Office

Documentation status Working draft Consultation release Final version

Contact for enquiries and proposed changesAll enquiries regarding this document should be directed in the first instance to:

Queensland Government Chief Information Officeqgcio@qgcio.qld.gov.au

AcknowledgementsThis version of the Digital and ICT strategic planning framework was developed and updated by Queensland Government Chief Information Office.

Feedback was also received from a number of agencies, which was greatly appreciated.

CopyrightDigital and ICT strategic planning framework

© The State of Queensland (Queensland Government Chief Information Office) 2018

Licence

This work is licensed under a Creative Commons Attribution 4.0 International licence. To view the terms of this licence, visit http://creativecommons.org/licenses/by/4.0/. For permissions beyond the scope of this licence, contact qgcio@qgcio.qld.gov.au.

To attribute this material, cite the Queensland Government Chief Information Office.

The licence does not apply to any branding or images.

Information securityThis document has been security classified using the Queensland Government Information Security Classification Framework (QGISCF) as OFFICIAL - Public and will be managed according to the requirements of the QGISCF.

Final | v1.0.0 | October 2018 Page OFFICIAL - Public

QGEA OFFICIAL – Public Principles

PurposeA principle is a fundamental truth or proposition that serves as the foundation for a system, for a chain of reasoning or a rule that governs one’s behaviour. Principles are a broad philosophy that encompass personal beliefs and values and guide an organization irrespective of changes to the type of work or services offered. They create a culture where everyone understands what's important including both internal and external stakeholders. Principles can inspire people to be a part of the shared vision.

AudienceA practitioner in the context of this guideline can include one or more of the following roles:

Digital and ICT strategic planners Agency and service strategic planners Workforce planners Business analysts Information managers.

PrinciplesArticulating the principles that are required to drive the direction of the agency is an important part of the visioning and strategic planning process for an agency. Principles should be developed in consultation with stakeholders as part of a workshop.

The first step to identifying principles is to articulate the values. The Queensland Government has an overarching set of public service values that can be used to assist with the framing of principles.

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This guideline will assist the practitioner and particpants in planning activities to define principles relating to the design and use of Digital and ICT capability that underpins the strategic direction of service delivery for the agency.

Before defining the digital or ICT principles it may be necessary to revisit the business strategic plans of the agency and identify any principles that could be carried forward to the digital and ICT planning activities.

QGEA OFFICIAL – Public Principles

Practitioners should facilitate a discussion with stakeholders to identify the policies, rules and procedures in in the current environment that:

have a negative impact or constrain the achievement of the vision are unnecessary obstacles in the way of getting your product or service being

delivered to customers in a way articulated in the vision are irrational and don't support the business to achieve its future objectives or

vision.

As part of the workshop, attempt to challenge and reframe these past rules into principles as well as generate principles that reflect the overall values of the agency:

In general terms principles should: arise from personal beliefs and values of the organisation as a whole be developed in collaboration with stakeholders be relevant to and consistent with the overall vision for service delivery reflect the experience the agency wants to deliver to its customers should not outline the exact ‘how to do’, but instead emphasise what is important to

the business and its customers.

The principles may guide behaviour with respect to the use of digital technology, guide decision making with respect to investing in digital technology or guide the design of digital systems.

Next stepsThe methods outlined in this guideline are iterative. It might take several workshops with several diverse groups of people to articulate the final digital or ICT principles.

It is important to ‘play back’ the outputs of workshops to participants within a short timeframe from the workshop. This will maintain interest and ensure the participants feel like their time to participate was worthwhile.

Once the digital or ICT principles have been defined, the resulting business strategies can be defined.

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Links to the Queensland Government public service values as well values and principles from key Queensland Government Strategic documents are included in Resources section of this guideline.

QGEA OFFICIAL – Public Principles

Resources

Resource Link

Queensland Government public service values

https://www.forgov.qld.gov.au/our-values

DIGITAL1ST principles https://digital1st.initiatives.qld.gov.au/

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Refer to the following guideline Vision: Strategies for further information.