digital austia - chritian rupp
DESCRIPTION
Christian Rupp, Federal Executive Secretary for e-Government Austria, Spokesperson of the Federal Platform Digital AustriaTRANSCRIPT
Digital Austria = best practice in eEuropeeGovernment in Austria = Organisation + Implementation
+ Cooperation + Coordination
smart : connected : trusted : open GovernmentChristian Rupp, Austrian Federal Chancellery
did you know…?
The first computer in Europe to work entirely on transistors originated here, created in 1958 at Vienna Technical University by Heinz Zemanek and affectionately nicknamed “May breeze”.- internal memory (2.400 Bits or 50 words), external memory (480.000 Bits or 10.000 words)
how we manage change…?
www.gemeinde2go.at/getapp
sustainability…?Federal Government
Digital AustriaManagement CIO Spokesperson
Local and National Governments - Chamber Organisations and Industry
Digital AustriaFederal ICT Board
Digital AustriaeCooperation Board
Provinces, Municipalities, RegionsMinistries
Social Media
Green IT
Cyber Security
SmartphoneTabletApps
Cloud Computing
Shared Service
Facebook Twitter
mobile broadbandWeb 2.0
Wiki
Collaboration
Blogs
Semantic Web
Location based Services
Smart Grid Smart Meter
Public Cloud
Augmented RealityPrivate Cloud
Participation
Standardization
Ambient Assisted Livingcritical infrastructure
CERTGovCERT
Virtualization Centralization
HTML5
App Stores
VideoYoutube
Social EngineeringOpen Data/Gov
who/where are our customers…?
• since 2010 more mobile than fixed broadband lines in Austria (today the proportion of mobile broadband in more than 60%)
• about 6 million broadband lines and a mobile penetration rate of more than 150%.
• 79% internet usage population • 98% internet usage companies• one of the highest WiFi/WLAN densities in
Europe - free for all
www.unwired.at
big goal – paperless office…?
electronic delivery servicecentral registers - eBackofficeone-stop-shop portals
personalized -/ live situational servicesBusiness Portal (usp.gv.at) – single entry point for businesses to the administration
• information and transaction services• single-sign-on access to electronic procedures, all tax related procedures as well as customized information matching your business profile or submission of statistical and social insurance data, news on regulatory issues
• help businesses to fulfill their information obligations and to reduce their administrative burdensCitizen Portal (help.gv.at) – single sign on
• 200 life situations, > 350 online process,• >1000 Forms, fees, deadlines, authorities finder• p.d. >17.000 visitors, >110.000 pages, >300 Q & A• accessibility - sign language• smartphones, multimedia pillars, digital TV• since 1997 - the first in Europe eGov portal
eIdentity – it‘s me
www.handy-signatur.atwww.buergerkarte.at
• 100s of online procedures• business registration, criminal record certificate• tax online, social security, signing documents (e-bill)• eDelivers (officially / private), eSafe• ……..
easy, secure, free
• mobile phone signature (since 2009)
• smart cards (since 2003):• health insurance cards: 100 % coverage,
activation free of charge for citizens• official’s service card• certification service provider signature cards• student service cards, etc.
EU „large scale“ pilots?
Large Scale Pilot STORKLarge Scale Pilot STORKLarge Scale Pilot STORKElectronic Identity
www.eid-stork.eu
Large Scale Pilot SPOCSLarge Scale Pilot SPOCSLarge Scale Pilot SPOCSService Directive
www.eu-spocs.eu
Large Scale Pilot epSOSLarge Scale Pilot Large Scale Pilot epSOSepSOSeHealth
www.epsos.eu
Large Scale Pilot PEPPOLLarge Scale Pilot PEPPOLLarge Scale Pilot PEPPOL www.peppol.euElectronic Procurement
Large Scale Pilot e-CODEXLarge Scale Pilot eLarge Scale Pilot e--CODEXCODEXe-Justice Communication
www.e-codex.eu
Interoperability across Europe…
ECAS: ~ 700 applications connected
~ 260.000 users
~ 200.000 logins/day
eGovernment Ranking
eGovernment usage
Sweden
Austria
Great Britain
Germany
Source: eGov Monitor 2011
eGovernment satisfaction
Austria
Great Britain
Germany
Sweden
eGovernment EU
1. Austria 1. Ireland1. Malta 1. Portugal
Back Office efficiency• paper ≠ original• Paper reduction ~ 40%• Document management• Changemanagement • Teleworking• PM-SAP, HV-SAP• Digital archiveLaw / Law Information System
• Travelmanagement• eShop (eProcurement)• Central register of residence, commercial register, land register, real estate database, company register, driving license register, weapons register, club register, ….• ICT Consolidation Act (CMS, eBilling, Data center)
Elec
tron
ic F
ile S
yste
m (E
LAK
)
social media …? • target group oriented• web - social media - apps• don’t copy• fans / traffic irrelevant• relation to the target group• directly and authentically• individual actions• private / professional• prepare for criticism• resources
marketing and security …..Awareness• eGov City• eday.at – telefit.at• edugov.gv.at• junior-eday.at• seniorkom.at• senior-eday.at• saferinternet.at
YouTube / TV / RadioeGov Academycert.gv.atCrisis communication
eGovernmentit‘s a journey not a destination!
[email protected] Federal Chancellery
www.digital.austria.gv.at